Hot Jobs at MTN

Job Description

• To develop a framework that will provide financial analysis, support and guidance to designated areas of the business to improve the accuracy of financial data and systems, and also support and monitor performance of the business, generate in-depth analysis, insight and challenge to support the Consumer Business Unit (CBU).

Responsibilities

Strategic Input

• Provide input into the strategy for the Commercial Finance function in the Consumer Business (Product and Channels)
• Align all operational activities undertaken in the department to the BRIGHT strategy objectives
• Drive best practice, iterative improvement and innovation at a strategic deployment level

Decision Making and Business Case Management

• Track the performance of products/channels by developing financial models 
• Develop business cases and other models/frameworks in order to provide scenarios for the General Manager and the Executives where required
• Contribute towards the establishment of measurable performance parameters and standardised sources for measurement, in order to evaluate ongoing success of such decisions
• Analyse, monitor, challenge and advise and on investment and CAPEX items against anticipated risk and returns to evaluate viability and profitability
• Assure consistency and expertise for all business case/ financial modelling
• Identify business improvement and optimisation opportunities that will result in improvement of process performance 
• Drive compliance of sub-division activities, models and business cases to the Group and Opco governance protocols and policies
• Conduct post implementation analysis for products/channels to identify patterns and learning points

Business Finance

• Enable the development and provision of financial data to business cases developed within units
• Provide ongoing support and direction on commercial, business and risk issues identified and render guidance into solutions
• Drive compliance towards CAPEX governance processes and customer tender processes to ensure correctness
• Provide insight and recommendations into improving revenue performance across segments 
• Update and maintain effective cost efficiency plans to reduce cost drivers
• Provide early warnings to management as soon as material deviations are detected, identify for the attention of the business and relevant interventions

Acquisition and Retention

• Contribute towards product pricing, tariffs and product/channel policy decisions
• Understand the pricing points and purchasing patterns in the different products/channels within the portfolio and across products/channels and conduct profitability analysis
• Report and analyse on actual product / channel performance
• Finance Performance Analysis and Management
• Provide input into the development of performance measures and KPIs at various levels of the business (operations, products/channels, markets, margins, profitability etc.)
• Provide ongoing analysis to track product / channel efficiency to enable the business unit to make sound product/channel management decisions regarding product scaling or decommissioning
• Create P&L for each channel to enable assessment of standalone performance of each product / channel
• Oversee the forecasting, planning and reporting for all channel on an ongoing basis and providing reporting insights 
• Monitor performance deep dive root cause assessments and constructively challenge outcomes as a means to improve performance

Governance 

Tactical meetings

• Set up / contribute in adhoc and operational meetings 
• Lead the agenda for tactical meetings
• Report and engage at Executive level
• Participate in any other cross-functional tactical meetings

Escalations

• Provide input and recommendations / escalate serious issues to ensure all actions are aligned to the business plan and strategic intent
• Contribute towards generating solutions to issues that require formal resolution

Reporting

• Review and submit reports for the General Manager(GM) addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making
• Prepare reports on operational performance and detailed reports on specific projects when required

Risk Identification

• Support recommendations analysis to the function to reduce business risk
• Review the effectiveness of risk management within the business unit, considering local conditions, as well as competitor activity
• Recommend and improve internal risk systems and models in the business unit
• Analyse commercial contracts and identify potential risks for the business – escalate to Executive for the business unit and GM Business Finance
• Generate product/channel management reports detailing analysis, findings and recommendations for Exco, Regional Management Reviews and Monthly

Qualifications

Education:

• Minimum of 4 year tertiary degree / CA required
• MBA or Masters advantageous

Experience:

• Minimum of 7 years experience in Finance and Commercial functions
• Experience working in a medium to large organization 
• Planning, Reporting and Performance Management experience
• Experience in managing others

Apply Before 08/15/2025

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Job Description

• The Senior Manager: Non-Voice Channels operates within the Customer experience Non-Voice Channels Centre of Customer Operations and is responsible for managing operations across Social Media, Online Channels, and Email functions.
• To provide strategic and operational leadership to MTN Non-Voice Channels Centre with the aim to create a customer centric organisation, thereby enhancing the customer experience through exceptional standards of quality, customer service and specialised support.
• To coordinate and manage the effective and efficient implementation of the strategy, ensuring the provision of appropriate systems, platforms, network availability in response to fluctuating customer needs and varying levels of demand.

Responsibilities

Strategic Input

• Define, challenge and implement medium-long-term integrated strategy for the Non-Voice Channels Centre function, ensuring alignment of all activities with the overall sales and service strategies of Customer Operations.
• Provide input into the overall business plan of customer experience and service operations and MTN SA, ensuring that service delivery to customers and markets is competitive and appropriate.
• Contribute towards long-term forecasts and predictions (2-5 years).
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
• Defend strategic control points on competing services.
• Provide strategic insights into improving customer experiences and journeys
• Lead the team in the following functions with the aim to maintain high standards of service excellence, thereby increasing profitability and promoting corporate image.

Social Media

• To ensure that all service requests are attended to, as received via Social Media (tweets, posts, pins, videos, forums), as stipulated in SLA’s. Monitor and respond to online service complaint platforms e.g. Hello Peter, Twitter, Facebook etc.
• Online and Mobile Channel Support: Ensure availability of Social Media Dashboard, reflecting data trends and analytics for decision-making.
• User-support available at Online Portal and Website; as well as Mobile Applications.
• Email Support: Respond to all service requests received via email as stipulated in SLA’s.

Operational Planning

• Align operational targets for Social Media, Online Channels, Email and Complaints functions, to business strategy of the Customer Operations Unit.
• Manage external telecommunications accounts by building, managing and maintaining strong account relationships (through effective verbal and written communication).
• Continuously review systems, processes and procedures used.
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units.
• Drive best practice, continuous improvement and innovation at process and procedure level.
• Initiate and maintain service improvement plans (SIP’s) in line with call centre performance.
• Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals.
• Proactively identify potential areas of risk and put contingency plans in place

Operational Implementation

• Analyse, interpret and report on performance related to the management of Social Media, Online Channels, and Email functions.
• Collaborate with internal resources to ensure execution and delivery of SLA requirements and objectives, communicate and ensure implementation of strategies and plans.
• Schedule and attend monthly review sessions with outsourced partners and report on issues that require Executive involvement.
• Assist with high severity issues or escalate issues where required.
• Facilitate communications, and act as custodian of contracts and agreements between MTN and Outsourced Partners.
• Liaise with supporting departments and functions on issues raised.
• Ensure that the billing process flow smoothly.

Budget Management

• Define and motivate an operational budget for the Non-Voice Channels Centre.
• Forecast, plan, develop and review the operating budgets for Non-Voice Channels Centre, ensuring that it provides MTN with return on investment, and seek approval thereof.
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over future planning cycles, taking any known changes in new products or services into consideration.
• Manage, report and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
• Identify areas where money is lost, seek opportunities to reduce expenditure and generate additional revenue.
• Determine initiatives to optimize resources and ensure cost effectiveness by maximising cost/benefit ratios within the scope of unit operations.
• Compile the necessary financial reports for the Digital Command Centre.

Reporting

• Act as main conduit to the GM Customer Service Operations, reporting on performance of the Non-Voice Channels Centre operations.
• Collate review information and reports against Outsourced Partner plans, and report variances.
• Oversee the submission of weekly, monthly, quarterly and annual reports regarding customer metrics and its defined deliverables, including Escalations and turnaround times, integration with other departments, exceptions and SLA requirements.
• Ensure operational and reporting deliverables defined for the Non-Voice Channels Centre are met at all times, or escalated to senior management if necessary.
• Prepare BI/Reporting on operational performance, and provide insights into customer experience trends.
• Report to business and stakeholders on area performance, including the customer-related system efficiencies, the measurement thereof and the impact of poor service on customer loyalty and churn.
• Report periodically on activities, budget compliance, expenses and other aspects of the business as appropriate.
• Provide continuous feedback to applicable stakeholders, to diminish risk exposure to the Organization.

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines.
• Identity ways to fine-tune policies, processes and systems in line with changing work practices.
• Determine, document, and review requirements for projects within the scope of the value stream or influencing processes and systems.
• Analyse Partner Relationships Management workflow and make appropriate recommendations that will positively influence operational effectiveness.
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Review business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Project Management

• Develop and drive the execution of agreed projects.
• Drive the implementation, tracking, monitoring and compliance of Projects.
• Co-ordinate project reporting.
• Risk management (budget, scope, exposure, audits, resources, document control systems etc).

People & Culture Management

• Lead and manage direct reports, working with them to support and improve the customer experience
• Attract, develop and retain appropriate talent
• Create and implement personal development plans
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Improve the Employee Engagement Index through valuable contributions of the GCA
• Act as an ambassador for the CX team by living the Brand values and vital behaviours
• Make the environment the best place to work
• Manage Employment Equity and diversity
• Coach and guide subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Display insight into leadership style and how it impacts on performance positively and negatively

Qualifications

Education:

• Degree (Information Technology, Information Management, Marketing Management, Business Management)

Experience:

• At least 5 years of experience in Product / Information Management in a Contact or Call centre within the telecommunications environment, in a managerial capacity, with exposure to national and international trends and strategy, in a medium to large organisation.
• Beneficial exposure: In telecommunication systems / platforms / social media, product marketing or related.
• At least 2-3 years of leadership experience in similar positions, in fast-moving industries.
• Appropriate level of competence in financial, communication, commercial and operational areas, preferably in a similar environment.

Apply Before 08/20/2025

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Job Description

Mission/ Core purpose of the Job

• Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to)
• MTN products & services, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, Network & Coverage, fraud, device & technical enquiries, etc. Their purpose includes:
• To provide world-class second line support to all-customer touchpoints
• To respond to inbound calls, outbound service campaigns, managing all tickets/cases/emails received end-to-end
• To provide feedback to both the customer and the originating front-line team/agent

Responsibilities

• Customer Query Resolution
• Ensure delivery of CXO objectives in alignment with CXO strategy
• Provide second line support across MTN. This includes all enquiries related to (but not limited to) MTN products & service, VAS, billing & account management, credit control, collections, sales, partner & channel support, customer retentions, MNP, handset collections & delivery, fraud, device & technical enquiries as well as network coverage enquiries
• Acknowledge and resolve all queries received end-to-end providing feedback to both the originating touchpoint and the customer within the agreed turn-around-times and set service level agreements. Focus on sentiment conversion and customer retention
• Adhere to team and queue designation through work-force-planning and align focus areas to KPI’s for the set timeframe
• Communicate to keep stakeholders informed of actions and finally of resolutions provided. Prepare formal business communication for customers once resolution has been achieved
• Collaborate with Legal, Brand & Corporate Affairs to sign-off formal communication in cases of potential litigation, brand reputational damage is detected, or contractual disputes are at play
• Record all steps taken on CRM (notes) to ensure the compilation & storage of history as well as compliance
• Collaborate with all key stakeholders (internal & external) to elicit support for effective solutions
• Be a brand ambassador for MTN ensuring a positive image for the brand, maintaining good rapport with customers both internally and externally
• Ensure ongoing knowledge and adoption of all changes related to new and existing products, system, and process to deliver effortless customer experience on every contact
• Use relevant tools to support customers on product, system and process knowledge
• Ensure the consistent delivery of all contracted KPIs (individual, business unit and shared KPIs)
• Meet service quality standards as outlined
• Drive self-service adoption through customer education
• Identify potential threats to brand and execute the brand emergency process timeously
• Ensure all administration and compliance requirements mandated by the organisation is completed timeously and with relevant quality standards

Operational Processes and Procedures

• Adhere to all PPPs defined for MTN SA, which may cut across functional areas
• Follow the guidelines outlined in the related playbooks, knowledge-based systems, CXO/CX Standard Operating Procedure and communication updates
• Adhere to the CXO Standard Operating Procedure
• Ensure FCR is prioritized only completing or registering queries as resolved when they are resolved end to end
• Attend to queries and needs of internal and external customers as required within set procedures
• Differentiate between different types of customers and apply appropriate policies and procedures (Consider high value customers, influencership levels)
• Ensure that standards are always in place around brand identity when it comes to engagement
• Where possible educate customer on policies, procedures, and standards
• Assist in preventing credit risk and fraudulent activity by following procedures carefully
• Ensure that all administrative procedures are followed

Profit Driving

• Leverage all sales opportunity identified through customer engagement and generate quality leads for our sales teams/partners
• Identify opportunities to sell, cross sell and upsell MTN products on all customer interactions
• Converse & engage with customers around MTN offerings
• Make concerted efforts to retain MTN Customers upon cancellation request
• Recover the service where customers complain about service, product, process issues
• Proactively engage customers on all active planned campaigns
• Proactively educate and inform customers about MTN’s self-help/digital service offerings
• Update customer details (email, contact number) on all customer contacts

Quality Control and Improvement

• Continually contribute to the improvement of existing processes and procedures to enhance effectiveness, efficiency, and performance
• Analyse situations and take the necessary action to ensure necessary quality is maintained. This includes obtaining first-hand customer information and leverage this to improve customer service and support provided, and identifying trends
• Assist the business in finding ways to improve service levels. Seek feedback from clients and other stakeholders and continuously seeks ways of improving on quality/process and customer service standards.
• Adhere to all continuous improvement and innovation at policy, process and procedural level for social media operations.
• Provide insights on top trends and make recommendations to the CXO Management
• Optimise the opportunities presented by each customer contact to up sell or cross sell products and services
• Ensure resources of time, skills, equipment, and materials are neither wasted nor misused
• When required, provide input into incident reports where legislature and/business rules have not been observed or adhered to, e.g., Fraud & Forensics, Risk & Compliance, Legal, Corporate Affairs, Regulatory, etc.

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice
• Establish and build professional and sound relationships with colleagues, customers, and service providers
• Forge relationships throughout the entire service operations division to maintain and improve performance

Qualifications

• Grade 12
• Minimum of 1-year diploma (or related experience)

Experience

• Minimum of 2 years’ experience in an area of specialization
• within Customer Service & Operations or Supporting functions.
• Advantage - Track record of meeting FCR requirements within a customer service environment
• Requires knowledge on: Sales techniques, telephone etiquette, relevant policies and procedures

Apply Before 08/21/2025

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Job Description

• The Manager Technology Audit is responsible for carrying out medium/high priority/risk internal audit work on the Technology processes and systems as assigned, in line with the audit plan and the standards and methodologies set by Internal Audit and Forensics Function.

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Manager: Technology Audits – Bayobab role will be accountable to achieve the following objectives:
• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform Technology, Security and Networks audits.
• Manage expertise and resource planning and requirements for Technology, Security and Networks Audit assignments, special assignments and management requests.
• Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting technology, Security and Networks processes and procedures.
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations.
• Implement the audit program, recognize control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit.
• Review the audit programs to ensure the appropriate testing mechanisms.
• Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement, as guided by Senior Manager Technology, Security and Networks.
• Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings.
• Communicate the results, findings and recommendations of audit projects through written reports and face-to - face presentations on a timely basis to the Senior Manager.
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function.
• Follow up on the implementation of audit recommendations in a timely manner.
• Perform control adequacy and effectiveness reviews of business processes.
• Interact with staff, Audit Managers, General Managers, external consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the Technology, Security and Networks Audit function.
• Maintain all Bayobab and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics.
• Support the Senior Manager IAFS in coordinating with the External Auditors where needed and facilitate their fieldwork within Bayobab.
• Report on an ad-hoc basis on specific projects as and when necessary.

Key Deliverables

• Actively ensure internal audit processes are in line with the Group Internal Audit methodologies and IIA standards.
• Reporting on Audit outcomes.

Role Dependencies

• Active support from the Senior Manager: IAFS
• Understanding of the technology and business contexts and the risks associated with these across Bayobab Group, Bayobab FibreCos & related entities
• Intra-functional collaborations with Risk and Compliance.
• Bayobab policies and procedures.
• Alignment with risk management initiatives.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 4-year Information Technology / Engineering/ Information Systems/ Business Science (or related) degree.
• Chartered Accountant/Certified Internal Auditor is advantageous.
• Professional qualification in Information Systems Auditing is advantageous (Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) or Certified in Risk and Information Systems Control (CRISC))) is necessary.
• English and French (as an advantage).

Experience:

• Minimum of 5 years’ experience in an area of specialization coupled with supervising / managing others.
• Minimum 5 years’ experience in technology audits, investigations, and fraud risk management.
• Analytical skills and proficient in the use of CAATs (i.e., ACL, IDEA).
• Work across diverse cultures and geographies is an advantage.
• Telco audit and assurance experience would be an added advantage.

Competencies:

• Knowledge of governance, risk and control methodologies and frameworks such as COSO, COBIT and Auditing Standards etc.
• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute
• Research & Development
• Politically astute
• Data analytics
• Project management

Apply Before 08/18/2025

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Job Description

• Brand strength and profitability in the segment in line with the monolithic brand
• Highly competitive market with increasing competition
• Converged ICT, Mobile, Fixed, Voice, Data
• Rapidly moving technological field
• Ongoing research and knowledge acquisition
• Global and local market dynamics and development
• Client and technology demand and growth trends
• Trends within the industry as being experienced and embraced Internationally and locally
• Established market base and new markets to be explored
• Changes in Clients and organizations needs and behavior
• Shift in area of revenue generation and changing business models

Responsibilities

Operational Planning:

• Planning of regional level Work Packages for all new TES projects
• Ensure functional regional resources are well informed of their roles and responsibilities in execution of Work Packages
• Ensure that functional regional resources are adequately skilled and trained to perform their functional duties in execution of Work Packages
• Ensure regional resource capacity across the value chain is aligned with regional demand forecast
• Ensure alignment between regional TES resource KPIs with internal OLAs between EBU and TES
• Ensure alignment between regional TES resource KPIs and BU project SLAs
• Ensure alignment between regional vendor team SLAs and BU project SLAs
• Ensure that risks and threats to all regional TES Projects are identified and mitigated
• Ensure that risks and threats to all regional TES Support functions are identified and mitigated
• Ensure issue escalation channels are established and functionally effective
• Ensure effective monitoring mechanisms to track the delivery of Enterprise ICT solutions are in place
• Ensure effective monitoring mechanisms to track the deployment of Wholesale and Fixed Infrastructure projects

Operations Management:

• Provide input for regional FMC network design
• Ensure that feasibility evaluations are implemented within required standards and timeframes
• Ensure that planning engineers are diligent and efficient in the evaluation and approval of designs submitted by vendors
• Effective management of TES processes and infrastructure rollout workflow activities
• Ensure both internal and external resources are diligent in completion of workflow activities
• Take responsibility for sign-off of As Built documents and associated invoices
• Take responsibility for all customer engagements requiring regional network representation

Profitable growth:

• Ensure all regional projects are completed within agreed time, cost and quality objectives
• Project prioritization across region, to ensure maximum profit realisation
• Drive business success by consistent delivery practices
• Ensure project delivery within agreed SLAs
• Promote regional awareness of changes needed for growth
• Dedication to profitable growth of the network and limiting the impact of late project delivery/outages.

Regional Governance:

• Ensure that all new projects are preceded by feasibility studies & site surveys
• Ensure controls are in place for daily monitoring and management of regional network related project tasks
• Ensure stakeholders have visibility of all ongoing infrastructure and customer project schedules
• Ensure controls are in place for optimal availability of TES services

Prompt establishment of regional War Room to deal with critical outages affecting TES customers

• Identify and escalate areas of revenue leakage and wastage
• Ongoing TQM by identifying inefficient processes and procedures

Report Management:

• Ensure integrated reporting of rollout progress for all levels
• Consolidate key information and translate this into meaningful intelligence for submission to HQ where required.
• Review and provide input to MTN policies & procedures, making recommendations as necessary.
• Prepare ad hoc reports on request by the GM, SMs or Heads of Department.
• Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.

People and Culture

• Advocate Customer Centricity at all times
• Continuous assessment of delivery capabilities
• Lead, develop and coach the regional Enterprise Technology Services team
• Drive delivery across regional team environment
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Develop constructive working relationship with other departments and managers including technical and commercial
• Improve the employee engagement through the GCA
• Ensure a culture of continuous evaluation and improvement within the region
• Drive a culture of high performance, accountability and consequence management

Business Risk Management:

• Attend all kick-off and critical Enterprise customer meetings that require TES regional representation
• Solid understanding of legal & commercial agreements implications and risks
• Ensure that appropriate permits/wayleaves are obtained from local authority and landlords prior to deployment of infrastructure
• Ensure compliance with appropriate procurement policies and procedures

Supervisory / Leadership / Managerial Complexity:

• Manage & motivate people to exceed in their daily duties
• Cascade departmental KPAs and KPIs to regional team
• Performance management and identification of training needs
• Accountable for a customer centric culture and shift to legendary service provision
• Employee relations and collaborative teamwork
• Promote Employment Equity and Diversity
• Coaching and guidance of subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the MTN Brand – changing and influence employees behaviour
• Display an understanding of the strategic nature of effective leadership in the organisation

Qualifications

Education:

• 4 Year Tertiary qualification in Telecommunications or Electronic Engineering
• Certification in Prince 2 Practitioner or PMP

Experience:

• Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
• Experience in rollout of large value (>R250mil) infrastructure projects within the telecommunications sector
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
• Worked across diverse cultures and geographies
• Management experience – 5 years plus

Apply Before 08/20/2025

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Job Description

• Deliver clean, well-structured, and efficient code that meets technical and business requirements while adhering to security, performance, and quality standards.
• Contribute to the design and evolution of system architectures, ensuring scalability, reliability, and alignment with long-term platform strategy.
• Actively participate in agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) and work closely with product owners, designers, and QA to ensure aligned and timely product delivery.
• Guide and support junior engineers through code reviews, technical coaching, and knowledge transfer to uplift team capability and performance.
• Lead in solving complex technical challenges and continuously explore and apply new tools, frameworks, or methods to improve efficiency and outcomes.
• Ensure technical documentation is up to date and aligned with internal standards, contributing to governance, audit readiness, and maintainability.
• Business needs are accurately captured, analyzed, and translated into actionable requirements that guide solution development across teams.
• Deliver consistent value through effective coaching, mentoring, and performance management.
• Ensure business analysis frameworks, methodologies, and best practices are implemented and continuously improved
• Contribute to informed business decisions, with data-backed insights that support strategic objectives and operational improvements.
• Collaborate with business, product, and technology teams, ensuring requirements are feasible, aligned, and integrated into project plans.
• Business analysis activities actively support the achievement of broader business goals, including digital transformation, efficiency, and customer-centric outcomes.

Responsibilities

• Elicit, analyze, document, and manage business and functional requirements across product and platform initiatives.
• Ensure traceability and alignment of requirements from business need to delivery.
• Collaborate with product managers, solution architects, and development teams to ensure business needs are translated into scalable digital solutions.
• Support solution validation through testing support, feedback loops, and stakeholder engagement.
• Facilitate backlog grooming, prioritization, and sprint planning alongside product owners.
• Ensure clarity of user stories, acceptance criteria, and readiness for development.
• Lead and mentor a team of functional analysts, fostering a high-performance, agile culture.
• Identify skill gaps, provide coaching, and manage performance effectively.
• Build and manage strong relationships with internal stakeholders, ensuring transparency, shared understanding, and alignment.
• Act as a bridge between business and technical teams, translating needs and constraints effectively.
• Continuously improve functional analysis practices, templates, and toolkits.
• Champion lean and digital ways of working, streamlining business processes where possible.
• Analyze data to identify trends, support decision-making, and measure the impact of functional analysis efforts.
• Contribute to product performance reviews and retrospectives with meaningful insights.
• Ensure documentation, version control, and audit trail of business requirements are maintained.
• Adhere to internal governance frameworks, change control processes, and security standards.
• Improve and drive high performance and delivery across product teams.

Qualifications

Education:

• Bachelor’s degree in Business Analysis, Information Systems, Computer Science, Engineering, or a related field.
• Postgraduate qualification is advantageous.

Experience:

• Experience- 5-8 years
• Technical background and understanding of APIs, Microservices advantageous

Skills :

• Presentation and negotiation skills- Providing feedback to stakeholders on optimal solution
• Delivery Focused
• Proven experience working in Agile delivery environments, supporting cross-functional teams and driving backlog refinement and prioritization.
• Strong background in digital transformation, enterprise platforms, and customer-centric product development.
• Demonstrated ability to translate business needs into technical solutions through collaboration with product, design, and engineering teams.
• Experience leading business analysis practices and developing standards, frameworks, and toolkits.
• Exposure to working with data and analytics teams, contributing to insight-driven decision-making.

Apply Before 08/19/2025

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Responsibilities

The Senior Manager: ESG Impact & Reporting will be accountable to achieve the following objectives:

• Lead relevant stakeholder engagement with various teams to align strategic reporting efforts with disclosure priorities, goal setting, and programmatic development.
• Implement the Group’s ESG transparency & disclosure procedures, and mechanisms.
• Deliver MTN’s suite of ESG reports and publications in alignment with international standards, incorporating UN SDG contribution and True Value assessment (reports include Sustainability, Transparency, GRI, UNGC, CDP etc.).
• Enhancing MTN’s ESG performance across various indexes and ratings agencies, including Sustainalytics, MSCI, FTSE, Bloomberg, S&P Global and others - through gap assessments, intervention development and continuous performance tracking.
• Enhance and monitor the Group’s overall ESG performance indicators and setting up of continuous assurance process working with Group Internal Audit & Forensics.
• Ensure ESG Index linked to Short-Term and Long-Term incentives are tracked and audited on a periodical basis.
• Responding to ESG Investor queries and support reporting requirements working with Group Investor Relations.
• Support investment teams in their engagement with external stakeholders on ESG and Impact matters, including assisting with due diligence assessments.
• Implement, and oversee ESG knowledge and data management processes, systems, and database.
• Implement ESG learning modules and programmes for management, staff, and suppliers to entrench ESG into the culture of the organisation.
• Ensure MTN’s monthly and quarterly reporting to Group Board, Social and Ethics Committee and Executive Committee and other management reporting.
• Benchmark disclosure practices, conduct ESG gap analyses, and make recommendations for enhancements in policies, programs, and disclosure.
• Work cross functionally to engage, track, and advise on a broad set of ESG topics with related KPIs and deliverables.
• Translate ESG issues into compelling narratives for issue briefs, status reports and other communications.
• Co participate in shaping the external narrative on complex social impact and responsibility topics, partnering with multiple internal stakeholders.
• Track emerging ESG developments and market intelligence of strategies in order to address them across the business and their impact on global impact strategy.
• Maintain visibility throughout the broader organization on the ESG and Impact performance of the business and portfolio as well as serve as the business advocate internally for communicating this key value.

Key Deliverables

• ESG Suite of Reports & Publications aligned to international standards
• Continuous ESG Disclosure Mechanisms
• ESG Data Management System & Analysis
• ESG Research and Analysis
• ESG learning modules & programmes

Role Dependencies

• Working across functions, businesses, and markets
• Deep understanding of the MTN business strategy
• Accuracy and detailed orientated
• Timely recommendations for decision-making and rapid response
• Working closely with Group Investor Relations, Finance & Tax on reporting suite

Qualifications

Education:

• Degree in Business Management, Data Analysis, or equivalent field.
• Postgraduate degree
• Masters/MBA advantageous
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• Manager track record of 5 years or more; with at least 3 years in relevant sector / industry/ area of specialisation
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organization would be advantageous.
• Experience with ESG reporting standards and frameworks, e.g., SASB, GRI, TCFD, and experience producing ESG reporting and disclosures content for a global audience and different stakeholders.
• Strong command of the ESG subject matter and landscape and able to demonstrate sector expertise.

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent project management and communication skills
• Results Achiever
• Relationship Builder
• Innovative Value Creator
• Operationally Astute

Other:

• Regional and international travel may be required
• Fluent in English.
• Ability to communicate in French and other African languages would be advantageous

Apply Before 08/20/2025