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Job Description

Mission/ Core purpose of the Job: 

• This position is responsible for driving and overseeing the strategic and operational initiatives that are aimed at achieving efficiencies within the business.
• The responsibility includes implementation and consolidation of strategic initiatives and projects as well as reporting in order to ensure synergy between the Commercial Operations  office and the rest of the company, Holding company and the Board.

Key Performance Areas    Measures (KPIs for job)

Key Job Responsibilities    

Strategy and Development

• To oversee the alignment of Group Strategy and MTNSA organisational strategy which includes operating systems, procedures and processes.
• Driving strategy implementation across all business units
• To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions. 
• In conjunction with Group, this role will provide inputs into the operation matrices within the business to achieve optimal performance.
• To align operational needs of the department to external economic and commercial environment for sustainability.
• As per Business Plan

Business Management

• Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, reporting tools for adoption 
• Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
• Provide Operational and Strategic direction for business and operational management across the organisation. 
• Define and drive performance management for MTN SA EXCO, ensuring cross functional alignment, as well as alignment with Group functions    As per business plan

Operational Delivery

• Oversee the consolidated business performance reporting for all P&L’s
• Define operational governance framework
• Advise and support the business operational improvement for digital, enterprise and consumer business positioning.
• To coordinate the integration of technology landscapes across the different business streams.
• Coordinate all supporting functions to enable commercial and technology business units to deliver on the Companies objectives    As per business plan

Budgets

• Develop and manage of divisional budgets in line with business objectives
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure that the profitability of the company is increased.
• Advise and Support the annual Business planning and positioning of our 3-year plan    As per business plan

Reporting    

• Report on a monthly basis including EXCO progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and
• Report on an adhoc basis on specific projects, as required.    As per business plan and approved Strategy
• Managerial / Supervisory Responsibilities – (where applicable)
• Accountable for the morale, performance, and development of the department’s human capital;
• Align departmental values with MTN brand values;
• Approve work structure process before adoption by the team
• Coach and mentor direct reports;
• Enforce team members’ compliance to standard working processes and procedures;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts; 
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Provide guidance and leadership ensuring future focus and current efficiency;
• Recruit and build a world class information management team;
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Set overall direction for the division; and
• Provide an advisory function on governance and best practices in client experience.

Role Dependencies

• MTN corporate policies and procedures
• Stakeholders Landscape

Internal Stakeholders:

• Interaction and Relationship    
• All of Exco members 
• Governance Forums
• Audit Committee
• MTN SA Board
• Internal Auditors
• MTN Manco
• External Stakeholders: Interaction and Relationship    External auditors
• External Vendors & Partners 
• External Public sector
• Discretionary Space (if applicable)
• Decision Making Constraints:    Not applicable

Authorities:    

• Approved headcount and budget
• As per delegation of authority
• Authority to ensure alignment to business / divisional strategies
• Balancing cost allocation versus benefits to the business

Budget approval

• Expenditure, conformance with budgets as per delegation
• Sign off on divisional training plans
• Staff recruitment in line with policy
• Negative Indicators    

Job Specifications/ Minimum & Preferred Requirements

• Education / Business Degree    
• Minimum of 4 year Business Commercial qualification or related 
• CA, CIMA or MBA
• Fluent in English and language of country preferable

Work Experience    

• Minimum 5-8 years Commercial Management Experience
• Minimum 5 years in Telecommunications industry 
• Project Management Experience
• Good understanding of the telecommunication industry   
• Strategic decision-making Experience

Training    

• Not Applicable

Industry / Certifications    

• CA, CIMA or MBA

Any other specifications    

• Analytical 
• Reporting
• Project Management & Co-Ordination 
• Governance
• Strategy

Competencies

• Knowledge    
• Complex and matrix structures
• Consumer Insight best practices and trends
• Decision making processes
• Entrepreneurial approaches
• Financial / Numeracy

Operational management

• Project management
• Telecommunications industries
• Empowering others
• Global thinker
• Organisational awareness

Skills    

• Analytical
• Conflict management
• Continuous improvement
• Data interpretation
• Dealing with ambiguity
• Dealing with complexity
• Leadership and coordination

Leadership

• Numerical
• Decision making
• Presentation
• Reporting
• Insights

Behavioural Qualities

• Innovation
• Complete Candour
• Emotional maturity    
• Negotiation
• Integrity

Apply Before 08/26/2025

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Job Description

• This role involves positioning and promoting the company ICT value proposition in the Large Enterprise Sector, leading account managers in the development and expansion of opportunities, and reinforcing existing relationships.
• Executes the sales strategy and tactics that maximize the company opportunity within the customer environment. 
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Will manage a Team of AM’s (level 2 roles)

Responsibilities

Driving profitable Growth for MTN Business

• Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment. 
• Increase solution selling by offering clients Value Added Services
• Grow monthly recurring revenue
• Achieve current year SOV and Revenue Targets
• Ensure we maximise on existing contract values
• Maintain customer base by ensuring client issues have been taken care of
• Limit churn
• Expand product offering to more customers
• Sell more value-added products into customer base
• Reduce churn in our base
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Along with sales planning, this position is responsible for accurate sales forecasting.
• He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction. 
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined ICT customers. 
• Build relationships within all layers of these accounts. 
• Sales planning including developing and execution of business plans, as well as tracking of milestones.

Focus on providing exceptional Client Experience

• Ensure delivery of exceptional client experience 
• Conduct regular surveys to monitor Client satisfaction
• Ensure a good customer experience at all times
• Assist and resolve billing issues
• Assist with customer call tickets 
• Assist with internal departments ensuring a good overall customer experience

Ensuring a Culture of Operational excellence

• Planning and Delivery of a business plan
• Alignment of all Sales activities undertaken in the unit 
• Achieve forecast accuracy
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
• Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
• Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
• Implement methods, systems and procedures to enhance effectiveness and meet departmental goals

Operations and service enhancement 

• Input into the Sales strategies for the implementation thereof 
• Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
• Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
• Ensure that all performance and key performance area standards of the function are monitored and tracked
• Ensure that all requirements are met with both customer and operational needs
• Analyse and interpret all data that interfaces directly with the division and report to the GM
• Define the development of communication objectives and plans for the Sales function that touch all point of the business
• Implement operational analysis on sales structures that support the delivery of strategy
• Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible

Reporting

• Identify relevant information and data for reporting purposes during departmental meetings
• Identify and interpret relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
• Provide daily, weekly and monthly reports on all activities of the section
• Feedback on any Client issues as soon as they arise and resolve 

Process and Procedure Effectiveness

• Ensure that workflow continues without interruption
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any nonconformance.
• Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the organisational requirements.
• Manage all risks that could be Client affecting

Manage Sales Team

• Build and maintain team to deliver on set targets and objectives
• Enable sales through internal operations by ensuring internal stumbling blocks are removed.
• Manage human resources effectively
• Motivating and developing Account Managers, Engineers and Presales staff is key in this role.

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Education:

• Minimum of a 3-year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others. Experience working in a medium to large organization 
• Experienced in managing, leading sales account teams. 
• Minimum 2 years leading a sales team with set targets in the ICT space
• Sales experience with ICT and specific examples of closing large, strategic deals.
• Must have both - the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment.
• Strong sales leadership skills in a teaming environment. 
• Requires understanding of ICT buying cycles. 
• Developing customer relationships. 
• Understanding a broad range of company technologies and offering is required
• Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential 
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, 
  and position it in a powerful way in order to generate budgets and close deals.
• Must have the ability to deliver business value to the account and build on customer relationships. 

Apply Before 08/26/2025

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Job Description

Mission/ Core purpose of the Job:

• The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets.
• The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets.
• Operationally, the Team Leader is responsible for driving the implementation of Sales Contact Centre operational strategies ensuring that the business achieves its strategic objectives.
• To create and maintain a performance driven culture and ensure that contact centre processes and controls are aligned to the business objectives. 

Responsibilities

Key Performance Areas:

Input into Operational Planning:

• Sets priorities, plans, organizes and co-ordinates the work of others
• Ensure that teamwork practices are aligned with the overall sales strategy and objectives.
• Manage the execution of strategies to achieve sales contact center metrics: Activations (Sales), conversion rates, QA scores, lead measurements and agent productivity.
• Develop a sales culture by sharing contact center best practices, cultivating relationships and cascading information to agents.
• Productivity and target management:
• Set and monitor agents performance objectives. 
• Set, measure and monitor agent productivity targets and take the necessary corrective actions where required.
• Track and report daily, weekly, and monthly KPIs.
• Manage the team's pipeline and forecasting accurately.
• Develop monthly sale plans. 
• Monitor outbound campaigns allocated to the team; update and review campaign scripts and processes to increase sales and conversion rates.
• Ensure efficient allocation and reporting of leads (outbound) and work queues (inbound).

Sales operations:

• Implement and uphold sales procedures and policies.
• Ensure compliance with operational processes and enforce customer-centric approach.
• Supervise sales agents' quality, production, and hours.
• Review, submit and track weekly overtime to ensure accuracy.
• Resolve internal and external sales contact center issues as the final point of escalation.
• Ensure adherence to quality service standards in customer interactions.
• Improve customer experience and conversion rates through call listening, quality checks, coaching and feedback.
• Manage day-to-day processes, systems, tasks, projects, and communication. 
• Analyse contact center data to optimize shifts, lead utilization and conversion rates.
• Prepare and deliver weekly/monthly reports and presentations to management.
• Work closely with the Marketing to ensure full utilization of all marketing campaigns.

People Management:

• Conduct weekly and monthly performance reviews with the team and formulate action plans to improve performance.
• Actively manage non-performance though performance improvement processes.
• Manage misconduct, disciplinary action and performance-related matters as per company policies.
• Communicate information in a timely, accurate and understood manner to the team.
• Recruit, onboard and retain skilled employees.
• Coach, mentor and enable agents to achieve objectives.
• Ensure continuous training in objection handling and up/cross-selling and sales conversion.
• Develop and train team members, fostering engagement and understanding of career opportunities.
• Reward and remunerate the team based on targets exceeded and as per the commission structure.
• Motivate team for ownership, accountability, and teamwork.

Qualifications

Education:

• Minimum 3-year relevant qualification (Sales, marketing)
• Fluent in English

Experience:

• Minimum 5 years’ sales contact center experience, with 2 or more years’ experience in a supervisory or team leader position. ISP experience is preferable.
• Proven track record in meeting and exceeding sales targets

Knowledge:

• In-depth understanding of sales strategies and techniques as well as contact center operations and processes.
• Understanding of key performance indicators (KPIs) relevant to contact center operations.
• Strong leadership skills to guide and motivate the sales team.
• Ability to set performance objectives and monitor team progress.
• Experience in managing non-performance and implementing improvement plans.
• Knowledge of disciplinary actions and grievance resolution processes.
• Skill in analyzing contact center data to optimize processes, shifts and conversion rates.
• Experience in preparing and delivering performance reports and presentations.

Apply Before 08/20/2025

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Responsibilities

Cost Estimation and Budgeting

• Prepare detailed cost estimates for facilities infrastructure projects
• Develop and manage project budgets, ensuring financial control and cost efficiency

Tendering & Procurement

• Prepare tender documentation, including bills of quantities (boQs) and evaluate contractor bids, in support of the procurement team
• Conduct cost analysis for supplier and contract negotiations
• Support procurement teams in vendor selection and contract negotiations

Cost Estimation and Budgeting

• Draft, review and administer contracts, ensuring compliance with industry standards and company policies
• Manage contract variations, claims and dispute resolution processes
• Ensure proper documentation and approval processes for contract changes

Cost control & Financial Reporting

• Monitor project costs, track expenditures, and forecast financial impacts.
• Conduct cost-benefit analyses and provide financial insights for decision-making.
• Prepare and present periodic financial reports to stakeholders.

Risk & Compliance Management:

• Identify and mitigate cost-related risks in telecom projects.
• Ensure adherence to regulatory and legal requirements.
• Implement best practices in quantity surveying and cost management.

Stakeholder Engagement:

• Collaborate with engineering, finance, procurement, and project management teams to align cost strategies with business objectives.
• Liaise with external contractors, suppliers, and regulatory bodies as required.

People (Learning & Growth) Perspective

• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity

Qualifications

Education

• Bachelor’s degree in Quantity Surveying, Civil Engineering, Construction Management or related field
• Professional certification added advantage

Experience

• Minimum of 3 years experience in quantity surveying, preferable in the telecoms or facility management sector
• Strong knowledge of contract BOQ, estimation and procurement processes including material delivery certificates.
• Proficiency in cost estimation software and MS Excel

Apply Before 08/25/2025

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Job Description

• Owns customer journeys for a specific business unit i.e. S&D, CBU, EBU, Network & Coverage, Digital & Fintech etc.
• Responsible for ensuring that customer experience principles are followed by the business units within MTN, as well as ensuring that the different channel’s processes are streamlined for customers.
• Defines the Customer experience vision and strategic priorities required to deliver intended experiences that meet or exceed customer expectations in accordance with the goals of the organisation. 
• Plays a vital role in improving the client experience for the MTN SA brand. Translates strategy into action by clarifying goals, assessing risk & impact, and developing new customer journeys.
• Explores opportunities to streamline processes by implementing enhancements across all customer touchpoints within a specific channel.

Responsibilities

Channel Management/ Partnering

• Leads the development of customer journeys within a specific channel or business unit in close cooperation with relevant stakeholders
• Contribute to setting and delivering business transformation vision and strategy
• Audits workflows, plans for and executes effective solutions for pain points on customer journeys within the channel
• Develop and implement best practice frameworks/methodologies for improving and digitising the customer journey
• Ensure initiatives from voice of the customer sessions are implemented by the business unit to improve overall channel customer experience
• Visualise and map current and desired processes
• Assist in defining and managing updates and reports as well as customer experience reporting to the organization
• Define and implement a robust process for data capture and continuously improving technology platforms at all touchpoints
• Identify pain points in customer channels within a specific channel or business unit and map these
• Design future journeys within the channel/business unit and drive implementation of actions to close gaps
• Define a robust process for data capture and continuously improving technology platforms at all touchpoints
• Stays informed on transformations and initiatives across the business and channels (both physical and digital) in order to inform design choices
• Facilitate the improvement of customer journey processes within the specific channel/ business unit
• Contribute to Ecosystem design between different channels 
• Work closely with training teams to develop content to reinforce the customer mindset
• Mobilise experience testers to ensure that products or offerings perform according to the envisaged design and efficiency (periodically post implementation)

Project Management

• Manage projects incorporating planning, execution and tracking of deliverables for all CX initiatives resulting from journey mapping exercises
• Determine timeframes, dependencies and potential over runs
• Identify risk and opportunity for review
• Assess risk and impact and incorporate this into project planning and delivery
• Ensure Alignment of commercial/client strategy with projects managed by technical Business Analysts in MTN’s in-house development team

Stakeholder Relations

• Partner with the relevant internal stakeholders within a specific channel/ Business unit to improve understanding of customers and enhance their experience
• Ensure that customer experience principles are followed by the specific channel/business unit, within MTN
• Ensure that the company brand is always presented in a strong and positive image
• Act as a liaison between MTN and outsourced partners, suppliers and customers regarding customer journey experience strategy, process and policy; building effective relationships to ensure mutual benefit to all stakeholders

People & Culture

• With input from leader, create personal development plans
• Ensure understanding and alignment of own KPAS and KPIs
• Take ownership of own performance and identify training needs. Have performance discussions with leader
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications

Education

• Bachelors degree in Engineering, Business, Marketing, Technology or other relevant area
• Minimum of 3 years’ Telecommunications experience

Experience

• Experience in customer service management
• Experience with analytical and reporting language /tools viz. Power BI
• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Project leadership in digital marketing, cross-functional planning, and campaign management
• Knowledge of business process analysis and design thinking techniques, including the use of modelling and collaborative tools
• Demonstrable experience of business analysis and successful business change
• Experience in Change Management and Process Improvement
• Design Thinking or User Experience design certification will be advantageous

Apply Before 08/26/2025

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Job Description

Mission/ Core purpose of the Job:

• The primary purpose of the job is to conduct and/or manage simultaneous complex and varying assignments of financial and operational internal audits, continuous control monitoring, advisory services for Bayobab operations. 
• Furthermore, the activities involve supporting or conducting technology and other Audit projects and consulting services for both Bayobab management and staff and overseeing that these are conducted according to both internal Bayobab and IIA Auditing standards. 

Key Performance Areas:

• The Manager: Financial and Operational Audit – Bayobab role will be accountable to achieve the following objectives: 

Audit and Fraud Execution  

• Participate and assist in preparing the annual IA plan based on the identified risks and in consultation with the Senior Manager – Internal Audit and Forensics Services
• Carry out internal audits, special requests, consulting engagements and management requests to ensure the adequacy of audit scope, testing performed, and the accuracy of conclusions reached. 
• Carry out special advisory and continuous monitoring engagements on Bayobab business areas including the FibreCo. 
• Demonstrate strong knowledge of Telecoms Wholesale and Carrier Business, Interconnect and Roaming, hubbing and Fibre and Transmissions businesses.  
• Carry out specialized interventions on enhancing the assurance areas, coverage and providing insights to the Line Manager and enhancing the stakeholder management with Bayobab.
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing, and analysing evidence, and documenting financial and operational processes and procedures.
• Carry out the audit work by conducting interviews, reviewing documents, developing, and administering audit surveys, composing summary memos, and preparing working papers or audit operations. 
• Execute the audit program, recognise control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit.
• Produce documentation of audit issues and recommendations for improvement. 
• Communicate the results, findings, and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the Line Manager and Bayobab Exco (as and when there is a need). 
• Carry out audits on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function.
• Follow up on the implementation of audit recommendations in a timely manner.
• Interact with staff to obtain and/or communicate relevant information to achieve the objective/s of the Internal Audit function.
• Maintain and adhere to all Bayobab and professional ethical standards and ensure internal audit activities are carried out in compliance with Global Internal Audit Standards and IIA Code of Ethics.
• Support the SM: IAFS in coordinating with the External Auditors where needed. 
• Have an input to the Bayobab Audit Committee report. 
• Report monthly to the Line Manager relating to progress made and in accordance with the measurement metrics set by the organisation.
• Report on an ad hoc basis on specific projects as and when necessary
• Prepare monthly reports relating to progress made on Bayobab Internal Audit activities to those charged with Governance.
• Be able to travel across Bayobab footprint to support the Group’s entities’ requirements. 

Audit Consulting

• Carry out consulting engagements related to Bayobab operations, if requested by management. 
• Communicate the results, findings, and recommendations of consulting projects in the form of comprehensive reports and feedback presentations, on a timely basis to management
• Carry out the review of the Audit policies and procedures of Bayobab, as it pertains to Financial, Compliance and Operational audits. 

Special Assignments and Investigations

• Carry out special audit assignments and support investigations, as requested by management
• Communicate the results, findings, and recommendations of the special assignment/investigation projects in the form of comprehensive reports feedback presentations on a timely basis to management  

Role Dependencies

• Understanding of the respective Bayobab’s financial, operational, compliance and business contexts and the risks associated with these. 
• Intra-functional collaborations with key stakeholders such as Risk and Internal Control, Revenue Assurance, and Finance. 

Job Requirements:

Education:

• Minimum Bachelor of Commerce or equivalent degree in Accounting/Audit/Finance.
• Chartered Accountant (CA (SA or equivalent) and a member in good standing required, or
• Certified Internal Auditor (CIA) and a member in good standing; Certified Fraud Examiner (CFE) is advantageous.

Experience:

• Minimum 5 years’ experience in compliance, operational and financial audits, investigations, and fraud risk management. 
• Analytical skills and proficient in the use of CAATs (i.e., ACL, IDEA).
• Knowledge in Power BI and SQL.
• Experience as having worked across diverse cultures and geographies.
• Telco audit and assurance experience would be an added advantage. Experience in Audit, Consulting, Advisory, RAFM, Business or related areas is essential.
• Strong understating of Telecoms wholesale business, with demonstrated experience. 
• Experience in a Big 4 advisory firm is advantageous.
• Understanding of emerging markets is advantageous.

Competencies:

• Implementer, Decisive Problem Solver, Best Practice Value Creator. 
• High levels of integrity and ethical person.
• Culture and Change Champion, Relationship Builder 
• Results Achiever, Operationally Astute, Agile, Accountable. 

Skills:

• Strong Analytical skills
• Demonstrated ability to drive issues and tasks through to completion.
• Results orientated – ability to motivate, manage and drive consensus across diverse teams.
• Risk management
• Research & Development
• Politically astute
• Information processing data analytics
• Project management
• Performance improvement
• Planning & budgeting

Collaboration:

Responsibility towards: 

• Direct reports: As per the approved structure
• Internal Stakeholders
• SM – IAFS
• SM – Risk and Compliance
• Bayobab CEO
• Bayobab ExCo
• Bayobab Governance Forums

Apply Before 08/25/2025

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Qualifications

Education:

• Bachelor’s degree in Computer Science/Information, Technology/Electronics and Communication
• Post graduate degree in Computer Science /Networks and /or equivalent professional qualification (Preferred)

Experience:

• 4+ years of relevant working experience
• 1-2 years of experience in either as a full stack developer or as a frontend/backend developer
• Experience in emerging telecom-based software technology (Preferred to have)
• Expertise in software development methodologies, design patterns, and best practices
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus

Skills :

• Proficiency in entire Java technology stack backed by multiple projects and visible accomplishments
• Strong knowledge of telecom systems, protocols, and industry standards (Preferred)
• Solid understanding of web technologies, APIs, and web services
• Detailed knowledge of database management systems, SQL, and NoSQL databases
• Excellent problem-solving and analytical skills, with a focus on delivering robust and scalable solution

Apply Before 08/25/2025