Hot Jobs at Standard Bank Group

Job Description

• To analyse, assess and pay valid funeral claims within 48 hours from the time the last   document is received. To detect fraudulent activities on funeral claims. Understand SBIS’s goals and objectives and strive to achieve them.
• Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.  Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Insurance Institute or Insurance Qualification
• FAIS Compliant
• RE 5

Experience Required
Insurance Legacy & Enablement

• Insurance
• The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

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Job Description

• To work independently and provide end-to-end People and Culture value chain business partner support for the Business Banking SA Coverage Head office business unit portfolios applying specialist knowledge and judgement to resolve complex challenges.
• To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility in Business Banking SA, giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.

Qualifications

Minimum qualifications

• Degree in Human Resources Management / Behavioural Science / Social Science.

Experience required

• Minimum 5 -7 years experience in People & Culture, with strong preference to a partnering role.
• Experience within a multinational company working with senior management teams in a complex environment.
• Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
• Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
• Demonstrate an understanding of the full People & Culture value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners.
• Provide support to the business in aligning the Business Unit strategy to the broader Business Line and P&C strategy, collaborating with business leader/s to design and plan the communication and implementation thereof.
• Monitor staff movements relative to cost allocation and headcount; track and monitor key people metrics such as overtime, headcount and training spend; highlighting areas of concern at relevant forums.
• Collaborate with finance and operations teams regarding workforce planning within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs.
• Create a proactive view of emerging risks in the business area by conducting detailed trend analysis on metrics/indicators; providing a summary view to the business together with potential mitigation plans.
• Engage in the implementation of organisational design and change management initiatives within the portfolio/s to support the successful implementation and acceptance thereof, delivering on the People Promise.
• Identify and analyse appropriate sources of data, to gain insights on People & Culture supporting the strategic drivers of the business and/or people experience.
• Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision making processes.

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Job Description

• To lead and review the audit process for a portfolio of audits through audit execution and oversight of the audit team to independently and objectively provide assurance that enables client centric risk management.
• Build strong relationships with relevant senior internal stakeholders to understand the business and to enable assurance processes and GIA's wider objectives.
• Adhere to applicable internal SBG policies and procedures. Manage adherence of team members on audit projects.
• Manage and execute data led audit testing to assess the design and operating effectiveness of controls, determine audit findings and residual risk, and agree remediation to address root causes.  Engage all relevant GIA specialists to obtain input and agreement of the audit findings. Review, assess and approve all audit project work for quality, accuracy and adherence to GIA methodology. Communicate and agree findings with relevant auditees accountable for the areas under review.

Qualifications

Minimum Qualifications, certifications or professional memberships

• Post Graduate Degree (e.g. IT/ Computer Science/ Information Systems) (Preferred)
• Any Relevant Degree (e.g. IT/ Computer Science/ Information Systems) (Min)
• Certified Information Systems Auditor (CISA)

Other Preferred Qualifications, certifications or professional memberships

• Certified Information Security Management (CISM)
• Certified in Risk and Information Systems Control (CRISC)
• Certified in the Governance of Enterprise IT (CGEIT)

Additional information

Knowledge & Experience Required

• 1 - 2 years: Experience analysing complex sets of data to interpret, visualise and identify trends. Understanding of IT controls.
• 5 - 7 years: Planning and executing audits. Managing and engaging with various stakeholders at a Senior Level. Experience in managing and leading teams with a proven track record of delegating and prioritizing tasks.

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Job Description

• To take lead of technical, retail and expense modelling. Maintaining, developing, and implementing market leading pricing models. Support development of new and innovative products and models.
• To assist with setting up of monitoring framework. To take lead of policy admin system (PAS) pricing requirements implementation. Supporting management to ensure profitability and objectives are met

Qualifications

• Type of Qualification: First Degree
• Field of Study: 3-year BSc, 4-year B BusSc or BCom with actuarial majors. Honours is an advantage.
• Member of Actuarial Society of South Africa /Member of the Institute and Faculty of Actuaries.
• At least 6 exemptions / actuarial exam passes

Experience Required

• 4-7 years of short-term pricing experience. Experience with data is preferred. Experience in short term insurance pricing.
• Experience in system (PAS, rating engine or claims)  implementation.

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Job Description

• To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Certificarte in Banking (NQF5 FAIS Aligned Qualification)

Experience

• Branch Operations
• 3-4 years Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
• Familiar with the legal aspects regarding cheques and cash handling.
• Knowledge of the functions of other departments within the branch.

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Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate (NQF5)

Experience

• 1-2 years branch banking experience with exposire to enquiries

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Job Description

• To provide specialist Agribusiness knowledge and ensuring the integration, adoption and application of the  Agribusiness sector strategy and related toolbox(es) that will aggressively grow the client base, revenue and market share in country (i.e. acquisition through ecosystems).

Qualification

• Business Commerce Degree

Experience 

• 5-7 years Experience in Business Banking products, providing specialist input on cases in distress, general ownership of risk management in an Agric portfolio, growing the customer base, managing and growing a balance sheet and income statement and experience in preparing and motivating Credit applications is essential for arbitration purposes
• Understands debt repayment calculations; Net Present Value and capital budgeting methods

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Job Description

• To contribute to the strategic direction of the 3rd Party Contract and Commercial Management portfolio and ensure that the implementation of the strategy is aligned to the overall Standard Bank Group (SBG) strategy.
• To provide comprehensive, complex contract and commercial solutions in order to manage and regulate service level agreements between Standard Bank and suppliers through guiding and directing the translation of contractual obligations.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required
Delivery Facilitation / Agile Transformation

• Technology

3-4 years

• Proven experience in being a subject matter expert in the industry of Contract and Commercial Management and Procurement including a hands-on experience working with MIS databases. Broad experience in strategic implementation and people management skills.

5-7 years

• Demonstrable leadership skills and industry knowledge in commercial contract management, underpinned by a theoretical and applied understanding of 3rd Party Management. Proven experience in developing and delivering high complexity Contract and Commercial Management solutions in the banking environment.

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Job Description

• The Technology Owner is accountable for the strategy of one or more Products or Services. This role will drive product strategies and technology architecture and lead technology research, evaluation and build efforts in support of product strategies.
• Accountable for setting & driving the strategy of one or more Products or Services, including the development and maintenance of the “buy, hold, sell” status of each (EOL/EOS).
• Product development to create products with new or different characteristics that offer new or additional benefits to the customer.
• Drive the product strategies
• Lead the design of services, ensuring they meet LoB requirements and make use of standard product components.
• Lead the translation of cross LoB requirements and demand into product strategies.
• Develop and maintain the necessary entries for their domain within the service catalogue, documenting the key criteria for each service such as pricing, availability, service levels and inclusions/exclusions.
• Lead technology research, evaluation and build efforts in support of product strategies
• Drive & Support the technology Products & Services architecture
• Lead engineers in developing and managing technical design and configuration into the implementation of product strategies
• Drive a maintenance plan for all products to ensure version and patch levels are maintained to defined standards
• Accountable for the development and maintenance of a reference architecture and multiyear roadmap for each service
• Work with all relevant service delivery organizations across the firm to ensure services are implementable and supportable.
• Ensure robust procedures are developed for both, leveraging efficiencies wherever possible 

Qualifications

• Type of Qualification: First Degree/CCNA/CCNP/CCIE
• Field of Study: Business Commerce

Experience Required
Operations Solutions Management

• 1-2 years
• Experience in a networking role as it relates to Data Centre Technology.

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Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Minimum Qualifications

• National Certificate (NQF5)

Experience

• 1-2 years branch banking experience with exposire to enquiries

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Job Description

• To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.

Minimum Qualifications

• Matric
• NQF Level 5 (FAIS Aligned Qualification)

Experience

• Branch Operations
• 1-2 years Relevant FAIS qualification and experience.
• Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

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Job Description

• To proactively promote a deep relationship-based offering, related initiatives, and activities aimed at creating value for both the client and the bank by optimizing the client experience, fostering deep relationships, and driving profitability.

Key Responsibilities:

• Build and maintain strong, long-term relationships with high-net-worth individuals by understanding their financial needs, ensuring proper client segmentation, and driving retention through proactive engagement.
• Optimize client experience by managing portfolios, advising on lending products, driving digital banking adoption, resolving complaints effectively, and ensuring compliance with regulatory and risk management policies.
• Drive profitability by analyzing client financial behaviors, identifying revenue opportunities, strengthening relationships through proactive engagements, collaborating with internal specialists and credit teams, and ensuring seamless service delivery.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3+ years of experience in Personal and Private Banking, specializing in Affluent Clients.
• Proven sales performance in branch banking, covering key areas such as universal banking, BDC/Forex operations, credit management, and client servicing.
• Strong understanding of financial markets and wealth management strategies.

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Job Description

• To provide a virtual/ branch-based sales and service function by adding value to small businesses requiring financial and non-financial (e.g., platform business) solutions, which enables customers to pursue their ambitions, allowing them to stimulate and contribute to the South African economy.

Minimum Qualification

• First Degree: Business Commerce (FAIS Recognised)

Experience Required

• 3-4 years Previous experience within the Personal/Consumer banking environment as a Customer Consultant/Personal Banker and/or Enquiries Officer is preferable.
• Relationship Banking (Client Coverage).
• Business & Commercial Banking.

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Job Description

• To develop, design and maintain the solution architectures for specific business functional/technical areas. To participate in the definition of the higher-level functional and non-functional requirements, analyse technical trade-offs, determine the major components and subsystems, and define the interfaces and collaborations between them, safeguarding the strategic alignment of technology architecture with the agreed business outcomes. Drive the Design Authority's objectives, especially Defining Architectural Standards, Solution Design Review, and Promoting Reusability.

Qualifications

• Salesforce Administrator or Platform App Builder Certification required as minimum while Architect-level certifications, such as Salesforce Data Architect, Sharing and Visibility Architect, System Architect and Application Architect certifications will be hugely advantageous
• 8-10 Years proven experience in designing solutions, ensuring alignment with architectural standards (e.g., data modelling, security, integration, performance); the role requires a holistic view of the Salesforce platform and its integration capabilities
• Expertise in Technical Governance, including enforcing adherence to architectural standards through technical reviews such as code reviews and platform health checks. Should be capable of implementing automated compliance monitoring
• 5-7 Years' knowledge of or experience in Salesforce platform programming languages (Visualforce, LWC, APEX, SOQL, SOSL) and development best practices is required