Hot Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of a highly experienced and skilled Lead native Android Developer (Kotlin/Compose) to join our team and lead the development of our Android applications. The ideal candidate will have a strong understanding of Kotlin and Compose and a proven track record of delivering high-quality Android applications.

Job description

• Lead the development of Android applications using Kotlin and Compose.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Mentor and lead junior developers on the team.
• Work with outside data sources and APIs.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Work with designers to implement their designs and ensure that the app meets brand standards.
• Ensure that all Android applications are stable, high-performing, and scalable.

Minimum requirements

• Strong experience in Android development and Kotlin programming.
• Experience with Compose.
• Strong understanding of Android design principles, user experience, and mobile app development.
• Experience with RESTful APIs and JSON data.
• Strong debugging and problem-solving skills.
• Experience with version control systems (e.g., Git).
• Strong communication skills and ability to lead a team.
• Experience with version control systems (e.g., Git).
• Experience in leading a team of developers.

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Introduction

• Tracker requires the services of a Lead Developer (Identity Management) in our Development and Engineering Department. The successful candidate will be expected to deliver solutions to achieve customer satisfaction, while working within a team. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.

Job description
Leadership

• Technical leadership in delivery of Data Engineering products and solutions, within team and potentially across teams.
• When relevant, effective management of staff in data engineering teams.
• Continuously align delivery to the Tracker and Data Science team strategy and planning.
• When relevant, provide input into the annual salary review process as and when required.

Delivery of strategic projects

• Deliver strategic projects on time, in budget, with the desired functionality, at the defined quality level in a sustainable way.
• Define and design architecture/technical implementation related to area of responsibility, while collaborating with other managers, leads and architects.

Best practice quality and testing       

• Meet best practice criteria in the evaluation and testing of software.
• When relevant, assure that team members adhere to and follow these practices.         

System maintenance and support    

• Complete work orders in appropriate timescales.
• Maintain and systems without introducing new defects.
• Enhance systems to support and move to new technologies. 

Knowledge transfer    

• Share knowledge with development and support teams.
• Document systems, including enhancements to facilitate knowledge sharing.
• Mentor and coach Junior Developers. 

Engineering processes and environment     

• Ensure that the best practice development processes and standards are followed.
• Effective use of development toolset.
• Follow department development standards.         

Minimum requirements
Qualifications

•  Degree / Diploma with 6 years of relevant work experience or 8 years of relevant work experience

 Personal Skills 

• Ensures high quality  
• Encourages collaboration and delivering within the delivery processes 
• Able to work effectively within a team 
• Diligent in ensuring task related admin is up to date

IT Skills

• Experience in C#, .NET Core, SQL, and Identity Management solutions is required
• Writing high performance and scalable APIs experience required
• Experience in developing REST APIs and configuring identity management solutions is required
• Experience with configuring IIS is advantageousExperience with Azure DevOps would be advantageous 
• Experience with EntityFramework 6 and/or EntityFramework Core is required
• Experience in SQL Server 2016/9 required, including: 
• Relational database design
• Extensive and complex SQL queries, views and stored procedures
• Service Oriented Architecture (SOA) experience beneficial, particularly Microservice architecture.
• Experience in SCRUM AGILE methodology Exposure to good coding standard practices and source code configuration management
• Experience in SOLID, KISS, TDD, DDD and Clean Coding practices advantageous
• Exposure to OData is advantageous
• Experience with Unit Testing frameworks is advantageous
• Experience with RabbitMQ, SignalR is advantageous
• Experience with api testing tools such as Postman and Swagger
• Experience with setting up and configuring Identity Management solutions
• Experience with configuring FIDO would be advantageous
• Experience with Cloud technologies such as Azure FunctionApps, Cosmos DB is advantageous

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Introduction

• Tracker is seeking a highly experienced and skilled Intermediate iOS Developer to join our team. The ideal candidate will have a strong understanding of Swift and SwiftUI and a proven track record of delivering high-quality iOS applications.

Job description
Key Roles and Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Work with designers to implement their designs and ensure that the app meets brand standards
• Ensure that all iOS applications are stable, high-performing, and scalable

Minimum requirements

• Strong experience in iOS development and Native Swift programming
• 2-3 years development experience, preferred 4-5 years
• Experience with SwiftUI
• Strong understanding of iOS design principles, user experience, and mobile app development
• Experience with RESTful APIs and JSON data
• Strong debugging and problem-solving skills
• Experience with Git
• Strong communication skills
• Advantageous: Knowledge of SOLID, Clean Code, MVVM

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Introduction

• Tracker requires the services of a Senior Developer (Angular) in our Development and Engineering Department. The successful candidate will be expected to deliver solutions to achieve customer satisfaction, while working within a team. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.

Job description
Delivery of strategic projects         

• Deliver strategic projects on time, within budget, with the desired functionality, at the defined quality levels in a sustainable way.

Best practice quality and testing 

• Meet best practice criteria in the evaluation and testing of software.
• System maintenance and support  
• Complete work orders in appropriate timescales.
• Maintaining systems without introducing new defects.
• Enhance systems to support and move to new technologies.

Knowledge transfer

• Share knowledge with development and support teams.
• Document systems, including enhancements to facilitate knowledge sharing.

Training and development 

• Ensure that time is spent on personal training and development that is aligned with the job profile and requirements.
• Engineering processes and environment   
• Ensure that the best practice development processes and standards are followed.
• Effective use of development toolset.
• Follow department development standards.

Minimum requirements
Qualifications and Experience

• Relevant degree or Diploma and 6 years of relevant experience 
• Training
• Training in the related areas and skills would be advantageous

Personal Skills

• Ensures high quality of self.
• Encourages collaboration and delivery within the delivery processes.
• Able to work effectively within a team.
• Actively involved with the team, and team building activities.

IT Skills

• Angular experience is required.
• Basic understanding of front-end libraries is required.
• Basic understanding of front-end styling is required. (CSS3, LESS, SASS).
• Ngrx State Management experience would be beneficial.
• Other front-end technologies experience would be advantageous (i.e. ASP.net).
• Standard Microsoft Office efficiencies are required.
• Experience in back-end technologies such as C#, .NET Core, WCF, and WebAPI would be advantageous.
• Experience in SQL Server would be advantageous.
• Service Oriented Architecture (SOA) experience would be beneficial.
• Microsoft Certified Professional (MCP) designation would be advantageous.
• Exposure to good coding practices and standards, and source code configuration management would be advantageous.

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Introduction

• The 24HR Critical Services Division is seeking a dynamic and proactive Skills Coach to drive continuous improvement in service delivery, staff development, and operational excellence. In this pivotal role, the successful candidate will be responsible for coaching, training, and supporting team members who operate in high-pressure, time-sensitive environments. The successful candidate will play a key part in ensuring that the team consistently delivers exceptional customer service, maximises system effectiveness, and strictly adheres to critical operational protocols.

Job description

• Collaborate weekly with the Management Team to identify performance trends and service gaps.
• Propose and implement targeted training interventions to address identified gaps.
• Deliver targeted training sessions to enhance technical, operational,  customer service skills and reinforce best practices.
• Develop and facilitate training programs tailored to 24HR operational needs.
• Compile monthly knowledge assessments aligned with critical service processes and systems.
• Participate in special projects and act as a change agent for strategic initiatives.
• Provide support to the Training officer in the Facilitation of the Training Programs.
• Provide process guidance and ensure compliance with SOPs and emergency protocols.
• Draft and present management reports on training outcomes and team performance.
• Monitor and evaluate training effectiveness and recommend improvements.
• Ensure all project deadlines and service-level commitments are met.

Minimum requirements

• Minimum 3 years’ experience in a Contact Centre or Critical Services environment.
• At least 2 Years experience within Tracker’s operational framework.
• Accredited Assessor, Moderator, Facilitator, or Learning Material Designer (advantageous).
• Experience in coaching, mentoring, and training (advantageous).
• Strong knowledge of Tracker systems, products, and emergency response protocols.
• Proficient in Microsoft Office Suite.
• Experience with User Acceptance Testing (UAT) is advantageous.
• Excellent administrative, analytical, and business writing skills.

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Introduction

• Tracker is seeking a dedicated Law Enforcement Liaison Officer to enhance our operations in the recovery of stolen and hijacked vehicles. The successful candidate will play a vital role in achieving our recovery targets while fostering relationships with law enforcement and private security partners.

Job description
Operational Activities
 

• Recovery of stolen or hijacked vehicles.
• Enhance recovery efficiency through understanding and implementing Tracker-established vehicle recovery processes.
• Acting as a specialized point of contact between the emergency control departments and external partners (such as law enforcement and PSI).
• Coordinate and attend to all activations and verifications dispatched by Tracker’s National Emergency Control Centre.
• During crime or safety verification activations, request the assistance of Law Enforcement Agencies and PSIs to stop the activated vehicle.
• Adhere to Crime Scene management protocols at all times.
• Demonstrate a comprehensive working understanding of the complete stolen vehicle recovery ecosystem and legal framework.
• Demonstrate a comprehensive working understanding of SAPS protocols related to motor vehicle-related crime.
• Demonstrate a comprehensive working understanding of the Criminal Procedure Act.
• Testify in a criminal court when required.
• Demonstrate a comprehensive working of vehicle-related crime dynamics and drivers.
• Ensure vehicle safeguarding and repatriation protocols are adhered to at all times.
• Demonstrate a comprehensive working understanding and knowledge of missing person protocols (i.e., SAP55).
• Produce a recovery statement in line with Law Enforcement SOPs, and any and all recovery-related activities to assist the chain of evidence).
• Produce documentation of non-recovered vehicles (i.e., search area, chop shops, liaison efforts etc.) in line with SOPs.
• Demonstrate a comprehensive working understanding of Tracker’s post-recovery and non-recovery processes.

Customer Experience and Service Delivery

• Demonstrate a high level of professionalism at all times.
• Ensure full adherence to Tracker customer engagement protocols in line with the company values.
• Assist Tracker customers with the vehicle repatriation at SAPS safeguarding units, if required.
• Provide guidance to customer and partners in terms of the stolen vehicle and recovery processes.
• Ensure timely escalation of customer queries and concerns to senior management.
• Demonstrate an ability to communicate clearly and effectively with all relevant stakeholders.
• Demonstrate an ability to anticipate customer needs through the gathering of customer complaints and pain points.
• Continuously provide Tracker internal teams with periodic feedback of relevant concerns.

Projects and Continuous Improvement

• Continuously analyse stolen vehicle tactics and modus operandi within the industry.
• Record insights and findings through established processes and systems.
• Implement improvements designed to deliver enhanced recovery rates or customer experience outcomes.
• Design, develop and implement projects / initiatives to enhance the functioning of the department.
• Participate in specialized operational plans with external partners that will enhance the recovery rate.
• Attend appropriate training and development as determined through the IDP.
• Attend regular training and development courses as per departmental objectives.
• Participate and provide training for external partners as determined by a formal needs-analysis.
• Implement training programmes designed for specific partners and/or law enforcement.

Compliance

• Ensure all relevant company policies and procedures are adhered to at all times.
• Adhere to all relevant industry statutory regulations such as PSIRA and the FCA.
• Adhere to relevant data protection policies at all times.
• Demonstrate a comprehensive working understanding of relevant laws, regulations, and processes (i.e., Firearms Control Act, Road Traffic Management Act etc.)
• Conduct accurate and quality record keeping in all aspects of the job such as the compilation of statements, firearm bookings, relevant reports etc.
• Maintain detailed records through the use of company systems as per SOPs.
• Stay abreast of changes within the security sector as they relate to the job function.
• Conduct timely reporting of theft, losses and/or damage to company assets.
• Demonstrate adherence to professional policies as they relate to uniform, company vehicles and equipment.
• Maintain a professional image of the company through attire, behaviour, and appearance.
• Demonstrate a comprehensive working understanding of Tracker’s products and services.

Stakeholder Engagement

• Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all departments in the achievement of their strategic objectives.
• Participate in agreed stakeholder engagements.
• Maintain regular communication with partners.
• Participate in industry related events to build relationships and promote mutual understanding.
• Implement measures to ensure the fostering of new partnerships and alliances.
• Responsible for implementing and maintaining relevant processes to measure and improve customer satisfaction. 

Minimum requirements

• Matric (Grade 12) or equivalent accepted qualification
• The suitable candidate will have an above average knowledge of how the South African Police Service operates with a minimum of five years Law enforcement or  PSI experience.
• Fair knowledge of Criminal Law and the Criminal Procedure Act is compulsory 
• The suitable candidate must have above average knowledge of the demographics of Eastern Cape
• Must be willing to travel and work shifts, overtime as per the approved shift roster including weekends and public holidays
• Perform planned and unplanned standby duties as and when required
• Driver’s licence and own reliable transport
• Good written and verbal communication skills
• Computer literacy
• PSIRA Grade C registration
• Firearm Competency (use of handgun for business purpose)
• Armed Response

Advantages

• Operational Experience on Physical Tracking of Vehicles

go to method of application »

Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

• Matric
• Minimum 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 
• Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.

go to method of application »

Introduction

• Tracker is seeking a dedicated Law Enforcement Liaison Officer to enhance our operations in the recovery of stolen and hijacked vehicles. The successful candidate will play a vital role in achieving our recovery targets while fostering relationships with law enforcement and private security partners.

Job description
Operational Activities
 

• Recovery of stolen or hijacked vehicles.
• Enhance recovery efficiency through understanding and implementing Tracker-established vehicle recovery processes.
• Acting as a specialized point of contact between the emergency control departments and external partners (such as law enforcement and PSI).
• Coordinate and attend to all activations and verifications dispatched by Tracker’s National Emergency Control Centre.
• During crime or safety verification activations, request the assistance of Law Enforcement Agencies and PSIs to stop the activated vehicle.
• Adhere to Crime Scene management protocols at all times.
• Demonstrate a comprehensive working understanding of the complete stolen vehicle recovery ecosystem and legal framework.
• Demonstrate a comprehensive working understanding of SAPS protocols related to motor vehicle-related crime.
• Demonstrate a comprehensive working understanding of the Criminal Procedure Act.
• Testify in a criminal court when required.
• Demonstrate a comprehensive working of vehicle-related crime dynamics and drivers.
• Ensure vehicle safeguarding and repatriation protocols are adhered to at all times.
• Demonstrate a comprehensive working understanding and knowledge of missing person protocols (i.e., SAP55).
• Produce a recovery statement in line with Law Enforcement SOPs, and any and all recovery-related activities to assist the chain of evidence).
• Produce documentation of non-recovered vehicles (i.e., search area, chop shops, liaison efforts etc.) in line with SOPs.
• Demonstrate a comprehensive working understanding of Tracker’s post-recovery and non-recovery processes.

Customer Experience and Service Delivery

• Demonstrate a high level of professionalism at all times.
• Ensure full adherence to Tracker customer engagement protocols in line with the company values.
• Assist Tracker customers with the vehicle repatriation at SAPS safeguarding units, if required.
• Provide guidance to customer and partners in terms of the stolen vehicle and recovery processes.
• Ensure timely escalation of customer queries and concerns to senior management.
• Demonstrate an ability to communicate clearly and effectively with all relevant stakeholders.
• Demonstrate an ability to anticipate customer needs through the gathering of customer complaints and pain points.
• Continuously provide Tracker internal teams with periodic feedback of relevant concerns.

Projects and Continuous Improvement

• Continuously analyse stolen vehicle tactics and modus operandi within the industry.
• Record insights and findings through established processes and systems.
• Implement improvements designed to deliver enhanced recovery rates or customer experience outcomes.
• Design, develop and implement projects / initiatives to enhance the functioning of the department.
• Participate in specialized operational plans with external partners that will enhance the recovery rate.
• Attend appropriate training and development as determined through the IDP.
• Attend regular training and development courses as per departmental objectives.
• Participate and provide training for external partners as determined by a formal needs-analysis.
• Implement training programmes designed for specific partners and/or law enforcement.

Compliance

• Ensure all relevant company policies and procedures are adhered to at all times.
• Adhere to all relevant industry statutory regulations such as PSIRA and the FCA.
• Adhere to relevant data protection policies at all times.
• Demonstrate a comprehensive working understanding of relevant laws, regulations, and processes (i.e., Firearms Control Act, Road Traffic Management Act etc.)
• Conduct accurate and quality record keeping in all aspects of the job such as the compilation of statements, firearm bookings, relevant reports etc.
• Maintain detailed records through the use of company systems as per SOPs.
• Stay abreast of changes within the security sector as they relate to the job function.
• Conduct timely reporting of theft, losses and/or damage to company assets.
• Demonstrate adherence to professional policies as they relate to uniform, company vehicles and equipment.
• Maintain a professional image of the company through attire, behaviour, and appearance.
• Demonstrate a comprehensive working understanding of Tracker’s products and services.

Stakeholder Engagement

• Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all departments in the achievement of their strategic objectives.
• Participate in agreed stakeholder engagements.
• Maintain regular communication with partners.
• Participate in industry related events to build relationships and promote mutual understanding.
• Implement measures to ensure the fostering of new partnerships and alliances.
• Responsible for implementing and maintaining relevant processes to measure and improve customer satisfaction. 

Minimum requirements

• Matric (Grade 12) or equivalent accepted qualification
• The suitable candidate will have an above average knowledge of how the South African Police Service operates with a minimum of five years Law enforcement or  PSI experience.
• Fair knowledge of Criminal Law and the Criminal Procedure Act is compulsory 
• The suitable candidate must have above average knowledge of the demographics of Eastern Cape
• Must be willing to travel and work shifts, overtime as per the approved shift roster including weekends and public holidays
• Perform planned and unplanned standby duties as and when required
• Driver’s licence and own reliable transport
• Good written and verbal communication skills
• Computer literacy
• PSIRA Grade C registration
• Firearm Competency (use of handgun for business purpose)
• Armed Response

Advantages

• Operational Experience on Physical Tracking of Vehicles

go to method of application »

Introduction

• Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a 12-month Fixed Term Contract basis in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

Job Requirements:

• Matric
• 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel)
• Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.