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  • Posted: Jun 13, 2024
    Deadline: Not specified
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Relationship Exe Commercial Premium - Sandton

    Job Description

    • Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
    • Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
    • Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Education

    • National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

    go to method of application »

    Adviser Relationship Banking AIFA (FAIS) - Pretoria

    Job Summary

    • Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Role profile not received: Please contact your People Function business partner 

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Manager Branch (FAIS) - Colesberg

    Job Description

    • Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation 
    • Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
    • Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements) 
    • Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as 
    • Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice 

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Senior Administrator Forensics - Randburg


    Job Description

    • To plan, manage and monitor the implementation of administrative activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
    • Monitor the Forensics e-mail inbox for incidents referred and register all matters on the Forensics Case Management System (CIES).
    • Monitor the tasks allocations from Fraud Solutions, where incidents are referred to Absa Forensics for investigation, and register the incidents on the Forensics Case Management System (CIES).
    • Provide monthly Management Information (MI) to the Head, Card & Digital Forensic Investigations on incidents declined for investigation and incidents registered for investigation.
    • Ensure that timelines are adhered to where incidents are captured in an efficient and detailed manner.
    • Request outstanding information/documents from Fraud Solutions in instances where no information is attached to an incident referred for investigation
    •  Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
    • Maintain user access profile on the Xpert Decision System (XDS) and where necessary, revoke user access if an employee has left the services of Absa Forensic Investigations. Risk Identification:
    • Refer Ombudsman queries/complaints to the appropriate investigator for timeous feedback to be provided to the client/stakeholder.
    • Operational Requirements and Compliance:
    •  Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
    • Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system.
    • Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives.

    Stakeholder Management:

    • Develop and maintain relationships (established relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, Banking Ombudsman, South African Fraud Prevention Services (SAFPS).
    • Actively participate in regular meetings internally and with with stakeholder / business, providing meaningful input and sharing information on best practices / risk identifications e

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Finance Business Partner - Johannesburg

    Job Description

    Financial Reporting:

    • Prepare financial reports, both management and adhoc, by coordinating the execution of the day to day and general accounting functions in order to enable decision making.
    • Present monthly reports by ensuring the completeness, accuracy and relevance of the information to be presented to enable Group Finance Management Team to make informed decisions.
    • Prepare, sign off and discuss the short term plan (STP), medium term plan(MTP) and rolling forecast(RAF) and budgets with the relevant stakeholders to enable consolidation into Finance forecast and budget. Work with the team to consolidate the financial plans generated by MTP, STP and RAF and sense check the consolidations prior to recommending 2 approval by the Head of Group Finance

     Advisory Support:

    • Provide advice and support to management on financial risks that might have an impact on profitability by discussing at regular intervals all financial related matters

    Financial Control and Compliance:

    • Sign off on the quarterly supplementary schedules and attestation to Group Finance prepared by the relevant staff in the prescribed format. Maintain appropriate internal controls in line with Absa group policy by reviewing regularly all variance reports and other reports where applicable.
    • Interact with the Internal and External Audit team and provide necessary information as and when required Ensure cost centre Managers comply with all regulations and policies when reflecting the financial position of the business

    Stakeholder Management:

    • Communicate financial policies, procedures, standards and guidelines to the Senior Business Manager and Group Finance Management Team.
    • Support projects by developing the financial component of the business case that is created by the management team to actively track and change benefits and costs of the project.
    • Provide strong support to the operational team by having regular meetings with to share financial performance.

    Executive Administration:

    • Prepare the key themes, presentations and reviews for the Senior Business Manager and assist with detailed content when required.
    • Ensure that presentations are packaged to reflect the business unit's brand and the Senior Business Manager’s preferred style.
    • Screen requests for meetings or events to be attended by the Senior Business Manager and determine which ones would be appropriate for personal attendance and which ones should be delegated to other managers in the business unit. Sign off proposals, quotes, invoices etc. based on the mandate delegated by the Senior Business Manager.

    Education

    • Financial Accounting degree
    • CA(SA) advantageous

    Education

    • Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

    go to method of application »

    Specialist: Pricing - Johannesburg

    Job Description

    • Administrative and operations support: Provide administrative and operations support and advice against standard operating procedures 
    • Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis 
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    BMI MSc Project Student - Sandton

    Job Description

    • Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives 
    • Learning: Attend and participate in all training and development interventions against agreed development objectives 
    • Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis 
    • Administration: Effectively fulfil all required administrative duties, including tracking and reporting 

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Financial Adviser AIFA (FAIS) - Lichtenburg

    Job Description

    • Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
    • Customer Experience: To provide service excellence and achieve customer satisfaction 
    • Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
    • Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Relationship Executive Enterprise - Absa 18 Swapo Street

    Job Description

    • Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs. 
    • Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams. 
    • Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Deceased Estate Administrator - Umhlanga

    Job Description

    • Administrative and operations support and advice: Provide specialist administrative and operations support and advice against standard operating procedures 
    • Ad Hoc duties: Provide support to customers and team as required on an ongoing basis 
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Trust Officer - Cape Town

    Job Description

    Client Services:

    • Interact with walk-in and telephone clients, addressing inquiries and discussing trust matters.
    • Respond to client requests and queries via various communication channels, ensuring timely resolution and payments.
    • Keep clients informed of trust fund processes, procedures, and progressions.

    Investments:

    • Create and review investment proposals, ensuring compliance with regulations and trust guidelines.
    • Present investment proposals to the Investment Committee and oversee implementation of approved investments.
    • Maintain accurate records of investments and file proposals for record-keeping purposes.

    Check Accuracy of Risks/Reports:

    • Verify risk reports and reconcile discrepancies, correcting transactions and details as necessary.
    • Ensure timely submission of reports to management and implement correction measures where needed.

    Formulate Year-End Statements:

    • Check accuracy of financial statements, prepare manual statements if necessary, and ensure timely distribution to beneficiaries.
    • Verify tax schedules and certificates of maintenance and follow up on outstanding addresses and returned mail.
    • Ensure compliance with year-end statement procedures outlined in the Trust Manual.

    SARS E-filing:

    • Submit annual and provisional tax returns for trusts, verify assessments from SARS, and maintain accurate records for audit purposes.
    • Manage payments to SARS and ensure compliance with tax deadlines and regulations.

    Additional Responsibilities:

    • Perform other duties as assigned by management.

    Education and Experience Required

    • NQF Level 6: B Degree
    • B degree in Law (NQF level 6) (Preferred)
    • Estate and Trust Diploma (NQF level 5) (Preferred)
    •  Certificate in Deceased Estates Administration via LEAD (NQF level 7) (Preferred)
    • Advanced Estate and Trust Diploma (NQF level 6) (Preferred)
    •  Two (2) years’ experience in the fiduciary environment as trust officer (Essential)
    • Three (3) years’ experience in the trust environment (Essential)

    Education

    • Further Education and Training Certificate (FETC): Financial Sciences (Required)

    go to method of application »

    Relationship Executive - Growth Business (FAIS) - Ladysmith


    Job Description

    • Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
    • Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
    • Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Credit Risk Analyst (VAF) - JHB

    Job Description

    Portfolio Performance Monitoring: 

    • Understand the interaction between the macro environment and credit performance and adjust credit underwriting strategy within Risk Appetite accordingly based on macro expectations.
    • Monitor the performance of the Vehicle and Asset Finance portfolio, tracking key performance indicators (KPIs), such as margin, balance sheet growth, capital utilisation, delinquency rates, default rates, and prepayment rates. 
    • Conduct regular portfolio reviews to assess the quality of assets, identify trends, and recommend actions to mitigate risks and enhance performance. 
    • Utilise data analytics and reporting tools to generate insights and actionable recommendations for portfolio optimisation. 

    Profitability Analysis: 

    • Analyse the profitability of Vehicle and Asset Finance business and portfolios, assessing revenue generation, capital utilisation, costs, and associated risks. 
    • Identify opportunities for revenue enhancement, risk reduction, cost optimisation, and process efficiencies to improve overall profitability. 

    Risk Management: 

    • Assess and monitor risks associated with the Vehicle and Asset Finance portfolio, including credit risk, interest rate risk, and market risk. 
    • Support the risk appetite and portfolio diversification to maintain a balanced risk profile  
    • Challenge underwriting standards in order to improve profitability and sustainability. 
    • Collaborate with the credit risk management team to develop risk mitigation strategies and ensure compliance with internal policies and regulatory requirements. 

    Business Planning and Forecasting: 

    • Challenge forecasting of credit losses against trends and economic outlook. 
    • Collaborate and challenge the risk management team to run required stress testing. 

    Education

    • Bachelor's Degree: Mathematics (Required), Bachelor's Degree: Statistics

    go to method of application »

    Partner Manager - Johannesburg

    Job Description

    • Responsible for managing and growing partnership with merchants and vendors
    • Developing and executing marketing campaigns 
    • Excellent communications skills
    • Strong understanding of the loyalty industry 
    • Ability to work in a fast-paced, dynamic, ever changing environment
    • Analyze partner performance and provide insites for growth 
    • Collaborate with cross-funtional teams 
    • Manage supporting stakeholders to achieve deliverables (marketing, legal, operations, etc)
    • Assesing new partnership opportunities 
    • Support the development of loyalty program strategies and initatives 
    • Monitor industry trends and competitor activity 

    Desired skills and qualifications:

    • Bachelor's degree in business, marketing, business science or a related field
    • Post graduate degree a plus
    • Proven experience in partnership management, business development, or a relevant role
    • Strong business accumen, negotiation and communication skills
    • Excellent relationship building and interpersonal skills
    • Result-driven mindset with the ability to work independently and meet targets
    • Ability to analyze data and generate reports for strategic decision-making

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Relationship Executive Commercial - Emalahleni

    Job Description

    • Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
    • Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
    • Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required), National Diplomas and Advanced Certificates: Agricultural Economics (Required)

    go to method of application »

    BI Data Analyst - Johannesburg

    Key accountabilities 

    Accountability:  Management information Production

    • Source information from different data warehouses, data marts, manual systems and on-line systems based on knowledge of appropriate data sources given the business requirement
    • Understanding of SAS, SQL, Power BI, SSIS (databricks advantageous)
    • Development of power bi dashboards
    • Collect and package data into usable and user friendly management information for the relevant teams and stakeholders in the business
    • Develop new reports, report formats and standards based on identified user requirements for the business, using multiple technologies
    • Analyse derived information to create value add understanding of insights and opportunities presented by the data set
    • Prepare customised reports based on identified requirements from the business at large
    • Develop regular performance reports particularly related to needs of the business sales force to aid performance measurement and management.
    • Continuously identify opportunities to automate reports and to eliminate duplicate and manual report production

    Accountability:  Provide value-add insight

    • Develop a thorough understanding of the key business challenges through engagement with all stakeholders in the business
    • Identify opportunities through which Analytics can assist in addressing these challenges, present these to relevant stakeholders and implement
    • Identify business opportunities in support of the business sales initiatives through analysis of the business management information and management information that may reside outside the business.
    • Assist stakeholders in developing business cases for new products by providing relevant information to support identified business opportunities. Ensure that the management information input in business cases is credible by ensuring accuracy of the data used
    • Propose approaches to the business on monitoring measures or key performance indicators (KPIs) associated with the business case and business model and ensure creditability of data received to support the measures or KPIs
    • Analyse trends within the business data to reduce risks, optimise performance of the business and inform People Function decisions.

    Accountability:  Governance and control 

    • Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
    • Ensure the accuracy of data within the business and ensure consistent use of data
    • Escalate data integrity issues to relevant Manager / Data Management ensure that these receive priority to maintain a high-level of data integrity.
    • Check all existing and new reports for accuracy and data integrity

    Accountability:  Business partnering

    • Build effective working relationships with business stakeholders to develop a detailed understanding of their business imperatives and objectives.
    • Maintain an interactive process with stakeholders as the analytical solution is being developed - present and receive feedback on work-in-progress.
    • Perform a consultancy role with business stakeholders. Present the final analytical outputs to stakeholders and assist in interpreting the results and providing advice & recommendations on the implementation of actions.
    • Educate users where required on the design or how to utilise the solution.
    • Engage with the business teams on an ongoing basis to understand management information needs and sensitise them to any relevant existing reports or management information outputs that will result in value add opportunities in their respective areas
    • Conduct impact analysis of any proposed changes that will impact on management information reporting
    • Actively engage and participate in new initiatives within the business to ensure that the management information component is addressed
    • Engage with other key stakeholders within the Group to ensure that the business leverages off what is available and are aware of initiatives in the group that may impact on the business

    Accountability:  Continuous self-development and growth

    • Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work with particular focus on best practices
    • Continuously enhance the business expertise by analysing its drivers, key indicators, relationships and trends.
    • Consider all influencing events, quantify the impact on the business and pro-actively find solutions
    • Develop a thorough knowledge of various systems and related reporting including ability to build / adjust reports within Workday.

    Education

    • Bachelor's Degree: Information Technology

    go to method of application »

    Officer Bus Dev. External Sales AVAF - Strand

    Job Description

    • Achievement of Sales targets: Manage dealer achievement of sales targets through use of incentive schemes and Management Information from internal and external sources 
    • Retain and Improve relationships with Dealers: Discuss AVAF Customer Value Proposition (CVP) during regular relationship meetings and visits to Dealers and Dealer Principals to enhance the brand awareness 
    • Deal Facilitation : Handle all customer interactions professionally and efficiently 
    • Conversions of non-friendly Dealers: Identify non-friendly Dealers through the tracking of business volumes and determine and address reasons for nonfriendliness by using the retention process to manage non-friendly dealers. 
    • Value added products: Achieve VAP target as agreed per PD and contract VAP achievement with Dealers and F&I's by linking counter performance on VAP's of Dealers and F & I's to the DIC pay-out. 

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Product Control - Governance & Controls - Sandton

    Job Description:

    • AVP (Assistant Vice President) role in the CIB (Corporate and Investment Bank) and Treasury Product Control 1st line of defense (1LOD) Governance team.
    • At a high level, the role’s mandate entails risk management in full compliance with regulatory requirements, enterprise risk management framework and Internal ABSA Policies and Standards.
    • The team is also tasked with a business advisory role where they guide senior leadership and the extended leadership team on risk and control matters. 
    • The role also encompasses performing assurance activities as a 1st line of defense colleague, to enable and ensure the establishment and maintenance of a robust control environment.
    • A key aspect of this role is that it falls within the Finance Management team ambit, specifically in Product Control.
    • The incumbent role will also be tasked with being the Go-To lead for the team for the areas they are allocated to execute Product Control 1LOD mandate. 

    Critical to your responsibilities: 

    • Control Design and Testing
    • Member of Assurance forums
    • Audit Interaction
    • Risk Management Coordination
    • Strategic Business Activities
    • CIBT Training

    Preferred Education, Qualifications, and Skills:

    Educational Background:

    • Bachelor's degree or equivalent qualification in a financial or related discipline with 5 years of relevant experience.
    • Chartered Accountant (CA(SA)) qualification is preferred.

    Professional Experience:

    • Experience in investment banking or Product Control.
    • Product specific knowledge.

    go to method of application »

    Release Train Manager - JHB

    Job Description

    • Programme Management: Managing projects with the intention of improving an organisations strategic performance 
    • Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production 
    • Ensure that timelines are met: Manage team in such a way that deadlines are met 
    • Managing Others: Take responsibility for the effective management of others

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Analyst Data - Randburg

    Job Description

    DevOps

    • Contribute to all phases of the development lifecycle
    • Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
    • Produce well-organised and documented source code for technical solutions
    • Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
    • Apply general design patterns and paradigms to deliver technical solutions
    • Debug existing source code and polish feature sets.
    • Work with integrated teams and other developers to improve and evolve technical products and services
    • Study & apply Group Architecture & Infrastructure guidelines to all development work
    • Support reviews, performance monitoring & ongoing optimization and maintenance on applications
    • Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
    • Update, create and appropriately store application documentation & technical specifications
    • Risk & Governance
    • Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

    Education

    • Bachelor's Degree: Information Technology

    go to method of application »

    Branch Service Official - Port St Johns

    Job Description

    • Customer service: Deliver customer service at first point of contact 
    • Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing 
    • Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management 
    • Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    go to method of application »

    Branch Service Official - - Montagu

    Job Description

    • Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements
    • Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 
    • Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
    • Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Method of Application

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