Hot Openings at LexisNexis

About the Role

The Customer Support (CS) Manager for InterAction, will manage the day-to-day operations of the InterAction Customer Support teams.  The CS Manager will coach, mentor, and lead the team and will be a charismatic individual with a passion for making a difference and influencing change.

Accountabilities:

• Provides new and existing customers with the best service possible
• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers and identifies revenue growth opportunities to maintain and increase income streams from customer relationships
• Recommends and implements programs to support customer needs
• Provides leadership to team leads and/or senior professional staff and has accountability for the performance and results of multiple diverse teams; includes mentoring, coaching, advanced training, and skill development
• Delivers results through management and contributes primarily by ensuring that operational and functional goals are delivered upon
• Delivers results in fast-changing businesses and/or regulatory environments
• Decision making is guided by functional strategy 
• Has accountability for end results, finances/budget and exercises control over resources, planning, and policy formulation
• Looks beyond existing methodologies and own discipline, using a diverse range of both internal and external sources to define and resolve complex multi-dimensional problems
• Guides, persuades, and influences others internally and externally, including senior division executives, vendors, or regulators

Qualifications:

• Bachelor’s degree; or equivalent experience (5-7+ years) in a Customer Support management role
• Requires a comprehensive understanding of internal and industry standards and principles within own discipline and requires knowledge of other disciplines
• Excellent process, technical, and analytical skills
• Ability to deliver results within defined timeline
• Detail-oriented, extremely well organized, able to prioritize tasks quickly, solve problems, and involve additional resources, as needed 
• Maximizes performance by establishing performance goals, coaching performance, providing training, evaluating performance and maintain an atmosphere of continuous improvement.  Setting high standards of performance for self and others
• Develops Organizational Talent by fostering the learning or development of others with an appropriate level of needs analysis. 
• Ability to work nontraditional hours to support a global organization
• Ability to travel, both domestic and international

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About the Role

As a Legal Editor, you will support the North American Secondary Content team to build author relationships, edit manuscripts, plan publication releases, secure release highlights, and implement process improvements. You will work with authors to ensure the accuracy, utility, and currency of the products, while complying with production schedules, best practices, and publishing standards.

Responsibilities

• Build and maintain author relationships for existing publications, ensuring timely receipt of manuscript in proper format.
• Develop, update, and adhere to production release schedules in compliance with customer and business needs.
• Assure receipt of complete manuscript, supporting documentation, and release highlights for all publications.
• Copyedit and review manuscript for substantive accuracy, with consideration for functionality in all media, and observing the conventions of the product itself and LexisNexis.
• Implement operational efficiencies to support best practices and adherence to publishing milestones.
• Support marketing and sales activities by collaborating with colleagues to create content for sales campaigns and training, value statements and other information as requested.
• As determined by Director, contribute to initiatives as needed, including competitor analysis, content expansion, new product development, Practical Guidance, CLE, sales training, tool testing, or other new initiatives that may arise.

Requirements

• LLB or equivalent legal degree
• Prior publishing experience or legal practice experience strongly preferred
• Excellent interpersonal skills, a positive attitude, and professional demeanor for routine contact with geographically diverse authors, colleagues, customers, and vendors.
• Strong editorial skills; attention to detail, style, format, consistency, and quality.
• Time management skills to meet rigid and frequent deadlines.
• Technical proficiency preferred, including mastery of MS Office (Outlook, Word, Excel), familiarity with XML/HTML content management systems, and a basic understanding of Continuous Improvement methodology (Agile, Lean Six Sigma, automation fundamentals process excellence).
• Ability to work flexible hours to accommodate collaboration across multiple time zones. Core hours are 12pm – 6pm SAST, but flexibility to attend meetings beyond 6pm SAST on a regular basis is required.

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About the Role

As a Prod Dev Technical Writer I, your purpose is to create clear and concise documentation for product development teams. Your role involves collaborating with subject matter experts to understand complex technical concepts and translating them into easily digestible materials for both internal and external audiences.

Responsibilities

• Answering questions from the Automator's or legal reviewers
• Reading and understanding Legal forms
• Writing questions that will prompt users to give the answers necessary to complete the form.
• Reviewing (and in some cases creating) the standards for new and existing products
• Naming new variables and placing them in the appropriate place
• Tracking the variables used within a product.

Requirements

• Ability to meet tight deadlines without compromising quality.
• Demonstrate legal knowledge and background
• Communicate technical info effectively with excellent writing skills
• Be able to communicate technical information clearly and concisely.
• Have experience writing technical documentation for legal tech

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About the Role

You are responsible for managing and facilitating the collection of outstanding debts owed to the company. Your role entails monitoring account balances, contacting customers to negotiate payment plans, and ensuring timely resolution of delinquent accounts.

Responsibilities

• Implementing continuous improvements in collections to improve cash flow and minimize bad debt expense.
• Creating and maintaining accurate records of all collections activities and payments.
• Conducting thorough research on delinquent accounts to determine payment status.
• Providing regular reports on collection performance and making recommendations for process improvements.
• Managing and collecting outstanding accounts receivable balances from clients.
• Maintaining accurate and up-to-date records of customer accounts and collections activities.
• Providing regular reports on collections performance and key metrics to management.
• Researching and resolving billing discrepancies and disputes.

Requirements

• Be able to communicate effectively with customers and negotiate payment arrangements.
• Be able to analyze data and generate reports to track collection progress.
• Have experience in collections or accounts receivable.
• Have knowledge of legal requirements and regulations related to collections. Have a working knowledge of Microsoft Office and collections software.

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About the Role

We are looking for a motivated, proactive and collaborative finance business partner to join the Global Operations Finance team in an exciting and transformational time. You will be part of a truly global team covering a broad range of financial and commercial disciplines and have a genuine opportunity to influence the future of Global Operations.

Responsibilities

• Finance Business Partner to the SVP Global Customer Operations (GCO) and VP Global Operations Data, Analytics and Services (GODAS), providing expert insights and support
• Partner with VP’s and Senior Management to deliver financial results and drive initiatives. You’re comfortable with both digging into details and thinking about the big picture and an agent of change willing to challenge the status Quo.
• confident in using data in decision making while seamlessly using your finance background to link financials with operational and other data.
• Lead the financial planning, budgeting, and forecast processes for GCO and GODAS as well central areas of Global Operations
• Oversee the preparation of accurate and timely financial reports, including monthly, quarterly, and annual financial statements for senior management
• Drive optimization, AI and cost reduction initiatives to ensure financial targets are achieved
• Providing timely, sound and actionable financial recommendations from insights on scenarios of future performance.
• Deliver enhanced insight on cost drivers and develop financial metrics providing constructed recommendations for actions.
• Following internal controls and procedures to comply data integrity and consistency to give insight for the annual audits.
• Developing excellent relations and maintain regular contact with internal stakeholders.

Requirements

• Minimum of 3 to 5 years post qualification experience (CMA/CPA/ACA equivalent)
• Proven experience in financial planning, budgeting, forecasting and financial analysis, with a track record of delivering results and driving financial performance
• In depth knowledge of finance, accounting principles, financial regulations, and risk management practices
• Strong leadership and strategic thinking abilities, with the capacity to effectively influence decision-making at the executive level
• Strong business acumen, analytical skills, and problem-solving abilities
• Experience of achieving results in an international environment, with appreciation of differences in culture and legal frameworks
• Ability to look beyond the financials, linking financials with metrics and other data to drive results
• Proactive and curious mindset

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About the Role

Developing trust relationships with a portfolio of clients and acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Delivering target growth in subscription revenue for current contracts with existing customers in the corporate market and create a strong future pipeline of new up-sell opportunities within this customer base.

Responsibilities

• Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.
• Identifies, develops and typically closes new sales opportunities.
• Creates demand for the organization's products and services by raising their profile with customers.
• Achieves revenue targets by increasing revenue spend per account.
• Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.
• Direct contact with clients and moderate authority/opportunity to set and negotiate product/service terms.
• Continues to build knowledge of business, financials, products/services, the market or account needs.
• Working with moderately complex territory/assigned accounts, products/services, sales or account management.

Requirements

• Legal sales experience
• Software sales experience
• Previous similar industry knowledge
• Minimum 3 years’ experience in a similar role
• Matric (Essential)
• Sales or Marketing qualification (advantageous)
• Work in a way that works for you