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  • Posted: Sep 9, 2019
    Deadline: Not specified
  • In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
    Read more about this company

    ITSM Toolset Sytem Engineer

    Alexander Forbes is looking for a Senior Retirement Fund Accountant to maintain a portfolio of funds by completing the daily/monthly/quarterly tasks and producing annual financial statements of the highest quality to clients within 4 months of the Fund’s year end, and to coordinate and facilitate submission of financial statements to FSB within 6 months.

    Formal Qualifications

    Minimum Requirements...

    •  Matric (Grade 12) with 5 years or more Retirement Fund accounting experience and studying towards relevant Accounting degree or

     Relevant Accounting Degree/ Tertiary Qualification

    Required Experience

    •  Minimum 5 years Industry related experience (Advantageous)
    •  Computer literate in MS Office Suite ( Advanced MS Excel a must)
    •  Strong verbal and written communication skills

    Job Specification...
    Stakeholder Relationship

    •     Establish strong, trust based relationships with internal clients, external clients and other teams within AF Administration Services.
    •     Effective communication with all relevant parties within Alexander Forbes to achieve the goals and targets
    •     Working collaboratively with other departments to coordinate client interactions and resolutions to their needs.
    •     Ensuring that effective communication to clients is conducted timeously i.e. audit plans, etc…
    •     Client satisfaction with all presentations of AFS at Audit/Trustee Meetings is obtained.
    •     Communicate effectively with our clients to resolve issues without escalations and ensure client expectations are met.
    •     Ensuring that the Treating Customers Fairly “TCF” values are top of mind in all dealing with internal and external clients.
    •     Developing and enhancing skill levels. 20%


    •     Fulfills his/her duties in such a manner that the relevant TCF outcomes are delivered
    •     Constructively speaks up about any TCF short-coming in any part of the business
    •     Quickly owns up to any mistakes or oversights he/she may be party to that may have negative TCF consequences (such behaviour is never punished).

    Operational Effectiveness

    •     Successfully complete reports for all Funds for review within portfolio within 45 days of the quarter end to the Reserve Bank
    •     Produce quality financial statements 2 weeks prior to the commencement of an audit
    •     Ensure that all financial statements are released to clients within 4 months or per client SLA and signed for submission to the FSB within 6 months after year end.
    •     Completion of monthly Asset and Liability Matching queries with no highly significant issues
    •     Maintaining and prepare all funds destined for closure
    •     Resolving all queries to FSB within the required 30 days from receipt
    •     Ensure 100% compliance rating on internal audits
    •     Embrace any technological advancement to gain operational maximum efficiencies
    •     All processes and document storage for to saved on SharePoint /on server/ on Fundi, no shared documents to be saved on desktop
    •     Management of bank account justifying the bank account balance and processing all investments and disinvestments instructions time
    •  Provide specialist technical support to and maintenance of the ITSM suite of tools

    Main Responsibilities

    •         Attend to and resolve requests and incidents for ITSM products
    •         Perform SXI Service Broker administration
    •         Design and implement integrations using SXI Service Broker
    •         Create service offerings using CA Catalog this will include coding in Java Script
    •         Maintain service offerings in CA Catalog
    •         Support current websites written in
    •         Design CA process automation workflows

    Qualifications and Experience

    •         Matric
    •         Certified in ITIL Foundation
    •         IT related degree or diploma
    •         Min 5 years programming experience


    •         Java Script Coding
    •         HTML
    •         Basic database fundamentals are essential
    •         Knowledge and experience in ITSM toolset such as CA Service Management, ServiceNow, BMC Helix and others
    •         Intermediate experience in Web service integration methods
    •         Experience with integration products such as SXI’s Service Broker will be advantageous

    Additional Requirements

    •         Own Transport
    •         Be prepared to work afterhours, callouts and 24/7 standby
    •     Compile Trustee cashflows and bank recons as per procedure monthly / as per requirements
    •     Ensure all fees and premiums are paid monthly and timeously per procedure
    •     Adhoc Invoices are paid within 3 days of receipt/ or on receipt of disinvestment from market.
    •     Adherence to procedures to avoid potential PI claims
    •     Ensure no FSB Penalties lodged within a review period
    •     Management of individual expenses to avoid overruns
    •     Manage the audit process to avoid cost overruns
    •     UA and ALM asset alignments to be completed per instruction
    •     Clearing of debtors and creditors within required time frames
    •     Perform complex duties which can include Script lending recons / unsettled trade recon / completion of Schedule IA for Segregated portfolio / derivative liability swop agreement / budget variance reports / reserve account analysis and or any other additional tasks if so required

    Method of Application

    Interested and qualified? Go to FNB South Africa on to applyInterested and qualified candidates should apply using the Apply Now button below.
  • Send your application

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