Job Openings at Absa Group Limited (Absa)

Job Description

Key deliverables will be to:

• Coordinate key activities to sustain as Satisfactory Control Environment. This involves coordinating activities of Principal Risk and related Sub Risks subject matter experts to keep the risk profile within acceptable thresholds.
• Managing the critical process refresh exercise, driving issues management and risk event management.
• Conducting Root Cause Analysis and Lessons learnt for material risk events/issues and monitor business remediation.
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
• Running appropriate risk governance forum and report appropriately on risk outcomes as may be necessary.
• Building and maintaining effective relationships with key stakeholders, which includes the first line of defense (1LOD) colleagues in business, Principal and Sub risk SME's, second line of risk partners in the Risk and Compliance functions and internal audit and other assurance providers.
• Developing and monitoring KRI's to ensure monitoring of the key risks facing the business where these need to be supplemented.
• Drive adherence to applicable Policies, Procedures and Regulations.
• Drive any risk deliverables that may be required to demonstrate that the business is embedding ORRMF, Conduct Risk and Fin Crime Risks and any elements from the Enterprise Risk Management Framework that impact this function.
• Promote risk and control awareness and work with stakeholders to develop and embed the understanding of the importance of risk and mitigation plan

Education:

• Bachelor`s Degrees and Advanced Diplomas: Internal Audit, Risk Management (Required)

Experience:

• 3-5 years’ experience in an Operational Risk Environment.

Knowledge and Skills:

• Analytic, report writing, risk & control assessment, stakeholder management, assurance

Technical Competencies:

• Keen eye for detail
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Be able to prioritize and work under pressure
• Apply analytical and critical thinking
• Assertiveness

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: February 21, 2026

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Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
• Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
• Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: February 12, 2026

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Key Responsibilities

Leadership & People Management

• Lead, coach, and develop a team of Campus and Branch Network Engineers
• Set performance objectives, conduct reviews, and support career development
• Provide strategic and technical direction, mentorship, and escalation support
• Foster a high-performance, collaborative, and customer-focused team culture
• Ensure adequate resourcing, skills coverage, and succession planning

Network Design & Architecture

• Accountable for the end-to-end design of campus and branch LAN, WAN and Wireless architecture and design
• Ensure network standards, patterns, and reference architectures are current and fit for purpose
• Lead network refresh, modernization, and rollout initiatives

Operations & Service Management

• Ensure high availability and performance of the campus and branch estate in line with enterprise SLAs
• Comply with incident, problem, and change management processes
• Proactively maintain the expected currency and hygiene of the estate
• Act as escalation point for complex or high-impact network issues
• Drive to conclusion the blameless postmortem process including root cause analysis and continuous service improvement
• Ensure SLAs, OLAs, and Key Risk Indicators are met or exceeded

Security & Compliance

• Ensure network environments comply with Absa’s security policies, regulatory, and audit requirements
• Partner with Cyber Security teams on addressing segmentation, access control, and threat mitigation
• Support patch management, vulnerability remediation and audit findings across the estate

Vendor & Stakeholder Management

• Manage relationships with suppliers and service providers
• Evaluate new technologies, tools, and solutions
• Collaborate with internal stakeholders (The Physical Channels Business, Security, Architecture, Cloud, End-User Computing, Facilities)
• Support projects requiring campus and branch networking

Financial & Asset Management

• Own the budget planning process and cost optimisation initiatives
• Manage network asset lifecycle, logistics and refresh planning
• Responsible for procurement and vendor contract negotiations

Key Technologies & Domains

• Campus LAN (switching and wireless)
• Branch LAN (switching and wireless)
• Enterprise Wireless (802.11 standards, controllers, NAC)
• WAN / SD-WAN (campus, branch and ATM)
• Security (segmentation, NAC)
• Routing & Switching (OSPF, BGP, VLANs, QoS)
• Network Monitoring & Automation tools

Minimum Requirements

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Minimum Experience Required

• 8–10+ years experience in enterprise network engineering
• 3–5 years experience leading or managing a technical network team
• Proven experience leading large-scale distributed network environment
• Experience working in financial services or highly regulated environments

Technical Skills

• Deep expertise in enterprise LAN, WAN, and wireless technologies
• Strong troubleshooting and root cause analysis skills
• Experience with network security and segmentation
• Exposure to SD-WAN and network automation is beneficial

Certifications (Preferred)

• CCNP / CCIE (Enterprise) or equivalent
• ITIL Foundation
• Relevant vendor wireless or security certifications

Competencies & Behaviours

• Strong leadership and people-management capability
• Strategic thinking with hands-on technical depth
• Excellent communication and stakeholder engagement skills with a strong focus on organisational collaboration
• High attention to detail and risk awareness
• Ability to perform under pressure in a 24/7 environment with strong problem solving skills
• Customer-centric and service-driven mindset
• Strong sense of ownership and accountability

Education

• Bachelor's Degree: Information Technology

End Date: February 11, 2026 

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Job Description

Impairment and Portfolio Analytics

• Reporting of monthly impairment performance, providing rationale for variances compared against the plan
• Understand and communicate the drivers of the balance sheet and income statement provisions, and the monthly movements
• Analyze collections performance and assist in setting targets (on and off-balance sheet) in line with the budget
• Measure impacts of any credit policy change, including new and existing customer acquisition strategies as well as collections strategies
• Quantify potential losses for once off risk events
• Participate in the accounting and financial reporting process (including disclosure reporting)
• Initiate portfolio analytics to aid strategic business decision making
• Challenge established thinking to facilitate improvements in systems and processes

Forecasting and Planning

• Perform regular forecasting for impairments and capital including intra-month forecasting as well as RAF, STP and MTP
• Actively take part in Stress Testing exercises by reviewing and challenging model outputs

Reporting and Data Analysis

• Produce monthly account level impairment and capital data
• Ensure monthly Portfolio Performance Reports (with commentary) are completed in accordance with the agreed deadlines and required standards
• Develop reports related to industry impairments to track performance relative to the market and to support risk appetite discussions
• Provide in-depth data analysis to provide meaningful insights to be used in day-to-day decision-making processes

Stakeholder Management

• Liaise with various internal stakeholders (e.g., Risk Management, Credit Lending, Product Head, Collections, BU Finance) to convey impairment numbers and portfolio performance, impacts of model changes and emerging risks, sign off on impairment budgets, etc.
• Engage with audit and compliance as required

Education

• Bachelor’s degree or Honours in Mathematics/Statistics/Applied Mathematics /Actuarial Science/Engineering/Data Science/Business Mathematics & Informatics/Econometrics or an NQF Level 6 or 7 equivalent

Experience

• 3 years’ experience in a Credit Risk environment
• 3 years’ experience in developing data driven analytical strategies in a financial services company
• 3 years’ experience in Programming (SAS preferred)
• · 3 years’ experience in using credit tools and systems

Knowledge & Skills

• Credit Risk
• Innovation
• Problem solving
• Analytical skills (advanced)
• Effective communication
• Understanding of business strategy

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: February 17, 2026

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Job Description

• Support Africa Regions (AR) Bankers where required to deliver timely committee submissions by providing timely information required for Business Selection Committees (BSC), Sovereign Risk, Credit and other committees.
• Assist with BSC papers and business cases required for Credit especially in non-presence countries (NPC).
• Provide analysis to AR Centre Stakeholders and AR Bankers to understand the current performance against budget and track projections.
• Provide input for required Budgeting processes.
• Analyze client and transaction profitability using information obtained through various monthly reports processes.
• Assist AR Bankers by proactively identifying product cross/up selling opportunities. 
• Identify innovative solution to all clients from a holistic banking perspective to ensure an ultimate consolidated client franchise contribution (CFC) for the bank.
• Proactively research AR clients and the industries to identify changes, trends and impacts to the sector.
• Extracts insights based on research to input in committee submissions and client plans.
• Proactively review the client plans on Salesforce and engage Bankers on any updates required or plans which are not aligned to the client’s and bank strategies.
• Accompany Bankers in client meetings, participate by taking notes, asking questions and hold prep sessions with Bankers ahead of client meetings.
• Ensure vigilant adherence to all controls with ongoing consideration and mitigation of risk. Understand my role in the business end to end processes, including applicable risks and controls and how this improves the service we provide to our customers. 
• Help to understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions. 
• Proactively identify ways to improve the control environment by considering what could go wrong in the processes I operate and how errors could be prevented - focusing on fixing root causes and taking ownership of identified actions. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

End Date: February 17, 2026 

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Job Description

• Drive enterprise productivity analysis aligned to standard methodologies (including Lean Six Sigma), identifying structural and systemic efficiency opportunities across Business Units and Functional value chains.
• Lead enterprise-wide diagnostic assessments, including as‑is and to‑be modelling, root-cause analysis, and value leakage assessments.
• Establish and maintain standard productivity artefacts, frameworks, templates and guardrails to ensure consistent adoption of ways of modelling, working and organising.
• Facilitate cross-functional workshops (Show & Tell, Value Identification, Innovation & CI) to surface enterprise blockers, cross-cluster synergies and high‑value opportunities.
• Coordinate end‑to‑end value identification and tracking processes, ensuring opportunities progress through the hopper into executable initiatives with clear measurable outcomes.
• Partner with cluster Productivity Leads, Enterprise & Business Communities to integrate practices, enhance maturity and ensure alignment across the enterprise ecosystem.
• Support initiative execution through solution analysis, feasibility assessments, business case inputs and impact analysis (people, process, system).
• Act as an enterprise knowledge curator, strengthening the best‑practice repository and embedding continuous improvement culture.
• Provide advisory to senior stakeholders, synthesising insights from diagnostics, benchmarks and performance analytics to drive decision‑making.

Role / Person Specification

Education & Experience

• Bachelor’s degree in business, Industrial Engineering, Informatics, or related field required, postgraduate qualification advantageous.
• 10+ years’ experience in business analysis, process architecture, productivity, transformation or enterprise optimisation roles.
• Strong experience applying structured methodologies (Lean, Six Sigma, process engineering, operating model design).
• Experience leading cross-functional diagnostic and transformation efforts at enterprise scale.
• Ability to lead and facilitate value stream assessments across Business and Functional departments.

Knowledge & Skills

• Advanced business analysis and process architecture expertise (enterprise‑level).
• Strong data interpretation, analytics and structured problem‑solving capability.
• Deep understanding of productivity levers, structural efficiencies and value‑chain optimisation.
• Command of enterprise modelling techniques and toolsets.
• Ability to synthesise complex information and communicate insights to senior leadership.
• Exposure and knowledge in AI, Agentic AI and or other automation technologies will be advantageous.

Competencies

• Strategic Thinking & Enterprise Orientation
• Analytical & Conceptual Reasoning
• Influencing & Stakeholder Leadership
• Driving Innovation & Continuous Improvement
• Collaboration & Cross‑Functional Integration
• Delivering Results & Value Realisation

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Description

Key Accountabilities

• Attract Quality New Business: Develop strategies, build client relationships, stay informed about products, complete applications, structure deals, and obtain necessary approvals.
• Market and Business Development: Identify new clients, perform financial analysis, structure acquisition terms, conduct due diligence, and ensure transactions align with the bank's risk appetite.
• Achieve Growth and Profitability Targets: Develop action plans, stay aware of market trends, generate leads, participate in marketing, and encourage cross-selling.
• Maintain Credit Risk: Manage risk profiles, adhere to credit policies, and assess client risk.
• Industry Excellence: Stay informed about financial products, analyse opportunities and risks, and share best practices.
• Networking and Relationship Building: Build relationships with stakeholders, develop client management plans, and maintain a stakeholder database.
• Support of Industry Affiliated Regional Managers & Relationship Executives: Implement engagement strategies, train sales force, assist with client retention, and mitigate sector risk.
• Career and Personal Development: Plan career development and participate in relevant training.
• Risk Management: Analyse sector specific entities, provide reports, conduct client needs analyses, manage high-risk accounts, and support disaster situations.
• Industry Excellence Information: Stay updated on industry changes, conduct competitor analysis, assist with sector-specific knowledge, and provide technical, economic, and financial information.

Preferred Education

• Relevant Degree (NQF level no.8)

Preferred Experience

• 5-8 years in financial services, especially in product development or solutioning for specific sector
• 3-5 years in Sector-specific Finance or Financial Services/Banking

Knowledge and Skills

• Knowledge of the Renewable Energy sector, competitive products, product development as well as non-recourse-based lending.
• Credit understanding.
• Industry risk assessment, risk mitigation and risk management.
• Computer literacy.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

End Date: February 17, 2026

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Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: February 17, 2026

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Job Description

This opportunity is ideal for individuals who are eager to learn, committed to personal and professional growth, and ready to make a positive impact through practical, on-the-job experience

• As a participant in our Learnership Programme, you will:
• Grow Your Skills: Take part in structured training and development activities designed to build your knowledge and expertise.
• Apply Your Learning: Perform day-to-day tasks and contribute to your team’s objectives.
• Work to Standards: Follow agreed Standard Operating Procedures (SOPs) to ensure compliance and quality.
• Achieve Your Goals: Support your own development and the organisation’s objectives by meeting set training and performance targets.

Key Accountabilities

• Workplace Experience: Participate fully in all workplace activities aligned to your development objectives.
• Learning & Development: Attend and engage in all training interventions as agreed.
• Customer Support: Provide assistance to customers and your team to ensure ongoing performance.
• Administration: Complete all required administrative tasks, including tracking and reporting.
• Sales to Target: Actively work leads efficiently to achieve agreed strike rates and productivity measures.
• Customer Experience: Deliver service excellence and ensure customer satisfaction.
• Quality Assurance: Maintain confidentiality of client information and follow prescribed scripts to ensure compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification, Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded, Class Of Business Training, Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
• Preference will be given to Candidates holding an FSCA-approved qualification,  Regulatory Exam for Representatives (RE5) an added advantage

Education

• Bachelor`s Degrees and Advanced Diplomas: Accounting (Required), National Senior Certificate/ Matric (Grade 12)  (Required)

End Date: February 13, 2026

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Key Accountabilities:

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• • Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: February 11, 2026

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Job Description

• Data Management , Project Management , Campaign analysis , Channel diagnostics Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required: Compliance and Risk Management | Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards: Customer Experience | To provide service excellence and achieve customer satisfaction: 

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: February 16, 2026

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Job Description

• Operations Strategy: Set and cascade the operations strategy in alignment with functional strategy, and ensure resources are in place for its execution
• Operational Excellence: Oversee the design, implementation, maintenance and continuous improvement of operational activities
• Change and programme management: Oversee and direct the implementation of change programmes aimed at driving business strategy and improving operational efficiency
• Business Risk and Compliance Management: Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting

Education

• Postgraduate Degrees and Professional Qualifications: Agribusiness management (Required)

End Date: February 13, 2026

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Job Description

Key Focus Areas

• Piloting and monitoring emerging AI and Analytics technologies relevant to HC.
• Strategic implementation of AI and advanced analytics and decision science in HC.
• Oversight of integration of AI solutions into HC platforms in alignment with technical partners.
• Cross-functional collaboration and adoption across HC COO, CoEs, HC Tech, ITO and delivery partners.
• Performance measurement and continuous optimisation of AI initiatives.
• Talent development, capability building, and fostering an innovation culture.
• Assurance of governance, data integrity, and ethical AI practices.

Key Accountabilities

Innovation & Emerging Technology

• Work in alignment with the AI strategist to continuously scan the external environment for emerging AI tools, platforms, and techniques relevant to HC.
• Pilot and experiment with new solutions, balancing innovation with risk and governance guardrails.
• Promote an internal culture of experimentation (e.g. hackathons, proof-of-concepts) within the AI / Analytics team and across HC.
• Contribute thought leadership on AI in HC, positioning the organisation as a progressive, future-fit employer.

Strategic AI, Decision Science and Analytics Leadership

• Develop and execute a 1–2 year roadmap for AI and analytics aligned to HC and enterprise digital transformation priorities.
• Translate organisational goals into AI-enabled HC strategies that enhance decision-making, workforce planning, efficiency and employee experience.
• Identify and prioritise high-value use cases across HC (e.g. talent acquisition, skills mapping, attrition, performance, mobility, learning) in alignment with the HC AI CoE.
• Horizon-scan industry trends, generative AI, and future-of-work technologies, advising HC leadership on risks and opportunities.

AI and Decision Science Integration & Solution Delivery

• Oversee the design, development, and integration of independent AI/ Machine Learning (ML) models into HC workflows, systems (HCIS, LMS, talent platforms), and data pipelines.
• Ensure AI solutions are scalable, modular, and aligned with enterprise architecture and data governance standards.
• Collaborate with HC Tech, Group Technology, and data teams to deploy reusable AI assets (APIs, models, dashboards) for sustainable adoption.
• Manage/ oversee vendor relationships and external partners to evaluate and integrate third-party AI solutions where relevant.

Cross-Functional Collaboration & Adoption

• Partner with HC CoEs, CPOs, HC COO and Technology teams to identify, scope, and deliver AI-enabled initiatives.
• Act as a bridge between technical specialists (data scientists, ML engineers) and business leaders to ensure alignment and adoption.
• Lead stakeholder engagement, building trust in AI solutions though workshops, demos, and clear communication of value.
• Drive change management strategies to embed data-driven decision-making and digital-first mindsets across HC.

Performance Evaluation & Optimization

• Define success metrics and performance frameworks for AI initiatives (accuracy, adoption, ROI, user experience).
• Implement monitoring and feedback loops to refine models, improve outcomes, and optimise solutions.
• Regularly report on impact and recommend enhancements to maximise business and workforce value.

Team Leadership & Capability Building

• Lead, mentor, and develop AI Research Scientists, Machine Learning Engineers and Data Scientists, setting clear OKRs and performance standards.
• Foster a culture of collaboration, innovation, and continuous learning within the team.
• Build broader HC capability by upskilling HC professionals in AI fluency, analytics, and digital tools.
• Champion a growth mindset and ensure sustainability of AI knowledge and practices across HC.

Governance, Risk & Ethical AI

• Define and enforce best practices for data quality, privacy, fairness, and responsible AI use in HC, in alignment with Group, the HC AI strategist and the AI CoE.
• Ensure compliance with regulations and policies (e.g. GDPR, POPIA, internal governance standards).
• Monitor model performance for drift, bias, and unintended outcomes; lead recalibration and improvements.
• Establish transparent KPIs, explainability frameworks, and reporting mechanisms for AI-driven decisions.

Knowledge & Skills Required

Technical & Analytical

• Strong knowledge of AI/ML concepts, model lifecycle management, generative AI, NLP, and data science methods.
• Proficiency with data science tools e.g. Python, R, SQL, Data Bricks and cloud platforms e.g. AWS, Azure, GCP.
• Understanding of Human Capital Management processes and systems (e.g. Workday, SAP SuccessFactors), talent platforms, and workforce analytics systems.
• Experience in data governance, data privacy, and ethical AI frameworks.

Strategic & Conceptual Thinking

• Ability to conceptualise multi-year strategic initiatives and align them with HC strategy and enterprise digital transformation.
• Strong business acumen and understanding of HC operating models, workforce dynamics, and future-of-work trends.
• Systems thinking approach to integrate across HC domains and anticipate interdependencies.

Leadership & Collaboration

• Proven ability to lead cross-functional teams and manage technical professionals.
• Excellent communication and influencing skills to bridge technical and business audiences.
• Experience in change management and driving adoption of digital/AI initiatives.

Future-Fit Capabilities

• Curiosity, adaptability, and resilience in navigating emerging technologies and ambiguity.
• Commitment to continuous learning and staying ahead of AI and HC tech trends.
• Strong ethical compass, integrity, and commitment to fairness in AI use.

Qualifications & Experience

• Master’s degree (or higher) in Data Science, Computer Science, Statistics, or a related quantitative field (or equivalent experience).
• 5–8+ years’ experience in AI plus Insights/ predictive analytics roles, with exposure to HC or workforce-related applications.
• Track record of delivering scalable AI / Analytics/ Insights projects in large, complex organisations.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: February 17, 2026