Job Openings at Bidvest Facilities Management

MAIN OUTPUTS

• Monitor and ensure regional on time service delivery as per SLA's or as agreed with Client
• Pro-actively interact and engage with the client to understand areas of improvement and ensure that turn-around times are shortened to the satisfaction of the client.
• Ensure relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of service delivery and profitability.
• Leading, facilitating, developing and implementing relevant resource management process improvements in order to achieve SLA targets
• Management of the regional store inventory, churn & asset (Tools & equipment) budget, ensuring that proper utilization of allocated budget and being able to provide valid variance explanation on P&L’s. Ensure compliance with policies and procedures related to financial management, controls and expenditure authorization levels.
• Monitor the productivity of all Human Capital allocated to the regional resource section and ensure that all human capital operate to capacity. Effectively deal with non-performance and destructive behavior which might jeopardize Bidvest FM standing with the Client.
• Ensure Health & Safety is a primary function and all mechanisms, processes and procedures are in place, monitored and adhered to at all times
• Ensuring through Supply Chain that the region has competent and diligent service providers to utilize in cases of emergencies and that such service providers are compliant with Bidvest FM BBBEE strategy.
• Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• National Diploma in Property Management, Facility Management, Resource Planning, Logistics or Engineering Studies
• Matric
• Valid code 8 Driver’s license
• Minimum 3 Years’ experience in planning & scheduling including exposure to Logistics /Inventory Management. Ideally have exposure to SAP maintenance management system or any other Automated Maintenance Management System

FUNDAMENTAL COMPETENCIES

• Result Orientation
• Initiative/Proactively
• Written Communication
• Stress tolerance
• Customer/Client Focus
• Dealing with ambiguity
• Problem Analysis
• Judgment
• Relationship Building & Networking
• Listening
• Teamwork

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MAIN OUTPUTS

Key Roles:

• Continuously monitoring of agent schedule and unscheduled breaks
• Continuously monitoring of SLA targets
• 1st line support on all escalations received from our clients.
• Core Competencies:

Monitoring of agent time management:

• Log in &log out times.
• Scheduled and unscheduled breaks
• To be able to effectively use the necessary systems to assess staff quality.
• 1st line support on all escalations received by our clients.
• Access issue
• No feedback from suppliers

Other

• Monitor and manage the updates on the hourly dashboard that is on the escalation group for the provision of the summary of site with outages.
• Real-time update of LVD report with reason.
• Real-Time update of generator report
• Generator size
• Type
• On hire date and time
• Off hire date and time

Managing of generators deployed to our sites:

• Change that ETA’s are supplied and updated.
• Escalate all non-feedback requests from the Supplier to the supplier management/escalation list.
• Escalate with Generator supplier of all connections not done within ETA given.

Conduct quality checks:

• Monitoring of all open tickets are correctly categorised.
• Monitoring of regular updates on all BLV and LVD tickets.
• Ensure client wallboards are up and running 24/7

Knowledge / Qualifications and experience

• Grade 12 with N6 and/or Trade Test Electrical.
• Excellent understanding of ATC processes and ATC system working. (2 years’ experience)
• Computer packages essential.
• Good listening, verbal and written communication essential.
• Good product and process knowledge related to Facilities management, Plant Maintenance, CRM, Property Solution, HR, Supplier Chain, Soft Services and Workplace Services.
• Excellent/Good knowledge on Bidvest Facilities Management products.
• Thorough knowledge on most Bidvest Facilities Management systems essential.
• Experience in management report writing essential.