Job Openings at Brights Hardware

Job Description

• Purpose: To ensure and maintain an efficient service, this includes following the cash register S.O.P’s, as well as Reception/Receiving duties in conjunction with maintaining the S.O.P’s that are aligned to this field, that results in an increase in customer satisfaction and continuous growth of the business

KEY RESPONSIBILITIES:

• Oversee and control daily, weekly, and monthly stocktakes and cycle counts across multiple departments in line with scheduled plans.
• Enforce company policies and procedures consistently to ensure operational compliance.
• Accurately receive, dispatch, and record stock as per supplier invoices.
• Investigate stock discrepancies and collaborate with stock controllers across branches to reconcile physical and system stock.
• Review and verify credit slips either at management’s request or by own initiative when variances arise.
• Verify and manage internal stock deliveries, ensuring they are correctly placed in delivery cages and booked out to the correct driver.
• Ensure all items are properly scanned before being sent to their respective departments to maintain inventory accuracy.
• Review and verify credit slips either at management’s request or by own initiative when variances arise.
• Coordinate the dispatch of stock to relevant departments efficiently.
• Assist in the Drive-Thru as a Cashier, ensuring excellent customer service and transaction accuracy.
• Responsible for housekeeping of work area.
• Participate in perpetual stock takes.
• Perform any work-related tasks as delegated by superior.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

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Job Description

• Purpose: The purpose of this job is to achieve maximum sales profitability, growth and account penetration within an assigned territory or market segment by effectively selling the company’s products and related services, by sourcing new customers, doing follow ups, maintaining and increasing the business sales this includes personally contacting and securing new business accounts and customers in such a manner that achieves good customer service, resulting in achieving customer satisfaction in order to generate sales and promote the business and creating sustainable growth as well as profit margins.

KEY RESPONSIBILITIES:

• Maintain and achieve growth by 10% per month.
• Manage business operations in assigned division to achieve company goals.
• Evaluate division performance and recommend new strategies for performance improvement.
• Resolve business issues and ensure that all escalated issues are closed.
• Address inquiries from customers and team members in a professional manner.
• Identify resources, assign tasks and manage schedules to ensure timely deliveries.
• Assist in employee recruitment, performance evaluation promotion, retention and termination activities.
• Identify skill gaps and provide appropriate training for team members.
• Develop, implement, and enforce best practices and processes (SOP) to ensure operational efficiency.
• Oversee staff adjustments to obtain maximum productivity.
• Recommend cost-reduction initiatives while maintaining quality and productivity.
• Identify areas of improvement and concern and develop action plan.
• Prepare and submit monthly SWOT reports monthly.
• Open and close Retail Store when required.
• Reduce dormant in the division.
• Manage stock efficiently in the department.

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)
   

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Job Description

•  The purpose of this job is to ensure that service standards are met and that customer issues are resolved; this can be achieved through accurate checking of invoices. This will result in securing that an actual item purchased corresponds with the customers receipt, in order to avoid losses.

KEY RESPONSIBILITIES:

• Reconcile invoice/cash slip by counting & measuring, with goods.
• Reconcile transfer slips by counting & measuring with goods.
• Reconcile delivery notes by counting and measuring with goods..
• Upkeep of error report book
• Report discrepancies to Management.
• Participate in perpetual stocktakes
• Ensure housekeeping of work area according to company standards
• Perform any work related tasks as delegated by Superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Grade C in security
• 2 years previous experience in a similar role
• Brights Induction (Service excellence)
• Internal Procedural knowledge
• Ability to take on responsibility, be diligent & handle pressure
• Ability to work independently as well as in team
• Perform duties in an effective and efficient manner
• Product and department knowledge
• Interpersonal skills
• Good customer skills

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

go to method of application »

Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

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Job Description

• Purpose: The purpose of this job is to ensure that all general reception duties are achieved on a daily basis, by ensuring excellent internal and external customer service at the reception desk ensuring customer satisfaction resulting in the promotion of the business.

KEY RESPONSIBILITIES:

• Open switchboard and general receptionist duties
• Answering the telephone, direct all calls to the relevant person/department and taking messages
• Provide secretarial support
• Maintain an adequate inventory of office supplies
• Manage the distribution of stuff stationery
• Record all emailed transfers and stock orders in log book for branches and inter-branch
• Maintain a general filing system for all correspondence (emails, faxes, & quotes)
• Manage diesel cards
• Be aware of Managers and staff who are on lunch, leave, and sick leave and report on schedule sheet
• Manage coffee machine and hand out coffee machine coins to stuff
• Manage notice boards
• Resolve cash discount queries
• Check price changes and credit slips
• File shop account slips, stock adjustment & staff memo’s
• Type and print out A4 shelf talkers
• Participate in perpetual stock takes
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 2 Years minimum experience in a similar role
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels
• Planning, time management & organizing skills
• Excellent professional work standards
• Computer skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat