Job Openings at Broll

Job Description
POSITION PURPOSE

• The purpose of the Technical Manager are to ensure that technical services are managed and executed according to each account.

METHOD STATEMENT

• Technical Managers (TM) will be provided with training on the Broll systems, Concept Evolution (CMMS) and the Broll Management Portal, in order to manage tasks, approve orders and manage the day to day operations.
• Concept Evolution (CMMS) and the Broll Portal (Web interface) are two software programs used by Broll to manage our client requests and service delivery.
• Each Technical Manager will be provided with a Broll cell phone, vehicle and laptop with 3G in order to perform their duties in remote areas and out of office.

REPORTING LINES

• TM will report directly to the Divisional Technical Manager (DTM) for all scope of works.
• All correspondence to client will be channelled through DTM.
• All discrepancies relating to client and contractors must be channelled through DTM.
• Any unsafe aspect must be reported to DTM for action, Broll OHS for record keeping.

VEHICLES

• Vehicle policy to be signed and handed to the Technical Manager. Make sure you familiarise yourself with the policy.
• Broll vehicles are for official work only and no private passengers may be transported in a Broll vehicle.
• Log sheets are to be kept on a daily basis.
• Vehicle checks and inspections are to be done on a weekly basis to ensure the vehicle is in a roadworthy condition and any dents or scratches are reported.
• Any vehicle repairs or issues are to be reported on the Risk Register on BOL.
• The vehicle policy document will provide more detail on the reporting process.
• Broll vehicles are to be parked at the Broll premises afterhours and are not utilised as a commuting vehicle for Broll staff.
• No traveling with any Broll vehicles are allowed without a WI issued to travel to perform Broll duties. If you do not have a WI to travel you cannot travel with the Broll vehicle, this an additional WI for the client request logged.
• Signed copy of the vehicle policy are to be handed back to the Divisional Technical manager and or HR.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

TECHNICAL SERVICES

• The Technical Manager (TM) needs to ensure that the services are managed and provided in accordance with the SLA signed between Broll and the client.

Management of client request/incident

• All requests/incidents are logged via the Broll CMMS system – Concept Evolution.
• The Contractor is to be managed on a daily basis in Concept Evolution by the TM, to ensure that work are attended to and completed on time.
• All comments/events are to be added on the system on a daily basis with regards to work in progress, and the client must be informed that attention is given to the request/incident.
• The TM has to ensure that all detail of the request/incident is recorded on Concept Evolution events/comments, so that no information gets lost.

SLA time lines

• SLA time lines are measured in accordance with the agreed priority assigned to the problem description associated to the call received.
• The TM has to ensure that the calls are managed within these agreed SLA time lines.
• If the SLA time line cannot be achieved, then Concept Evolution must be updated with comments via an Event entry, with the reason for failure.
• The Technical Manager must manage SLA progress reporting provided via Concept Evolution, as well as continuously managing the system, to ensure that target completion dates of all open WI are managed before the set target completion dates and times fall due.
• If a set target date and time is missed, it constitutes a failed SLA for that call.
• It is the responsibility of the TM to ensure that the end-to-end process is followed to achieve completion and closure of each WI, and managing the various LOC [level of completion] stages and progress on the call.
• It is the responsibility of the TM to action and close all WI’s before the set SLA timelines fall due.
• In following up and closing all calls within the set SLA timelines, the TM is assisted by the Broll National Call Centre, however the TM remains responsible for the management of the contractor work activities and performance during the process.

Site inspections are to be done on a regular basis and in accordance with the SLA

• All sites are to be visited as issued by Divisional Technical manager, and all priority sites as incidents occur.
• All sites visits must be logged as WI’s on Concept Evolution and the relevant system application must be used to capture all relevant data at each visit. (Down load APP)
• All site condition audits and store inspections must be captured on the Mobile Audit APP and saved to the ‘cloud’.
• During these site visits the TM must report to the site security, sign in the visitor book, as well as introduce himself to the store manager. On leaving the premises, he must sign out again.
• Once the inspection is completed, the TM must report back to the store manager, as well as on his findings during the inspection.
• All findings during the inspection are to be logged/reported on Concept Evolution, and subsequently actioned to achieve resolution.(Quoted or actioned WI)
• All site inspections and audits are to be captured on the applicable Mobile APP in order to ensure electronic recordkeeping and reporting of all audits, and to ensure an end-to-end process on findings and subsequent WI’s logged as follow up actions to the findings.
• Route planning for site inspections needs to be co-ordinated with the Divisional Technical Manager, to ensure optimised time management and cost.

Asset Management ( Implemented at later Stage)

• As to the latest ISO [international organization for standards], the FM standard is built from the asset you manage. It is therefore imperative that each TM must ensure that each site he manages has a full asset register that is verified and updated with each visit.
• Broll is responsible for asset tagging and management of the client’s assets.

The equipment types which must be tagged (in line with the SLA):

• Electrical distribution
• HVAC and Refrigeration
• Cooling towers – all types
• Standby plants – that belongs to Client only
• Vertical transport – not limited to only escalators and lifts (government certificate numbers used that are displayed on units)
• Fire-fighting equipment.(register)
• Tanks external.
• Roller shutter doors.
• Bakery equipment
• Deli Equipment
• Bakery equipment
• Fish shop equipment
• Fire Panel
• Alarm system
• Plant visor
• Plant room
• Fire equipment valves
• Backup fridges & freezers
• Scales
• Conveyers
• Pallet jacks
• Ladders
• UPS system
• Tills
• Alone standing fridges (clients property)
• Wine section – fridge
• The Technical Manager is responsible to tag and create all new assets, and verify and audit all existing assets on site, by using the Mobile Asset APP that in turn updates all created and verified asset information in Concept Evolution.
• All changes to equipment or assets (MAC - Movements, Additions, Changes), detected during site visits and falling within the Asset Tagging scope, have to be updated on the Mobile Asset APP and verified on the APP at the same time.
• The Asset Administrator will ensure that the Quality Verification process on changed assets/asset data is performed in Concept Evolution, but the TM must inform the Asset Administrator of all new stores being tagged and verified, and all existing stores being verified.
• It is the responsibility of the TM to ensure that all Corrective work invoices, Quotes and Service sheets are checked for the correct asset allocation and the applicable asset number, submitted by the contractor with the invoice. Any reports of asset numbers missing or that could not be found, must be followed up with the account manager and rectified as soon as possible.
• The TM’s must ensure that any asset labels missing on assets, or where the asset label and the WI (PPM’s) don’t match, as reported by the contractor while doing the work, is dealt with in a reasonable time frame, either as an ad-hoc instance or scheduled in their next site visit to the specific store.
• If the same instances are detected by the TM himself while doing an inspection, he must re-tag the asset immediately or investigate the asset discrepancy, by liaising with the Asset Administrator.

Contractor management

• No Broll staff can do any site inspections or contractor management without a WI issues to do so. 
• The Broll office support/ call centre will provide you with a WI in order for you to perform your duties if you cannot log the call yourself.
• The TM needs to ensure that the services provided by the contractor are in line with the client’s expectations, and are executed in accordance with approved quotes and within the agreed scope of services.
• The TM needs to ensure that the work executed on site, was correctly quoted by the contractor and correctly paid for by Broll – original quoted invoices are required by the client.
• The TM must do at least one job observation per service provider per month on work performed by the service providers.( As per APP)
• Documentation needs to be submitted by the TM to provide proof of job observations done, and this must be done via the Mobile APP facility.
• Contractor Works Inspections need to be done on all work exceeding R 25 000.00 per job, before the invoice from the service providers can be approved by the TM. Any work under R25 000.00 per job must also be inspected and audited on an ad-hoc basis, and this inspection can be after the fact.
• It is the responsibility of the TM to ensure that all approved invoices and quotes, contain/ reference the asset number, and that no invoices are processed without an asset number provided.
• The TM needs to build a relationship of honesty and trust with their contractors. The Broll business is only as good as the service that they receive from their service providers.
• The TM must make sure that all safety compliance are adhered to, and they are entitled to perform checks on contractor safety files, and request the applicable qualifications of service providers.
• The TM must report on any unsafe conditions during job observations and site inspections through their reporting structures, and further ensure that their findings are captured on the site inspection document or on the Mobile Audit APP.
• The TM needs to ensure that all steps are taken to reduce cost, reduce breakdowns and implement improved business practices and processes to further reduce cost.
• No Broll staff is allowed to receive personal favours or financial benefits from service providers.
• Any poor performance or bridge of business ethics from service providers needs to be reported to Divisional Technical Manager and supply chain [Nicky Schmidt] so that the performance issues can be dealt with factually.
• Additional service provider requirements needs to be reported to supply chain so that support can be given to the TM, to provide vetted service providers.
• TM may not get involved in service provider costing and vetting as corporate governance guidance needs to be applied through supply chain support – managed by Nicky Schmidt.
• Fixed fees have been set with service providers linked to equipment type. Broll supply chain will manage the service provider allocations, based on regions, costing and turnaround time.

Work approval

• The TM will approve all work done and invoices submitted by contractors on the Broll Portal, and check that service sheets are scanned with a store stamp and signed off.
• This approval must be done within a three day cycle from time of invoice submittal, as the approval by the TM will have an effect on payment timelines for the contractor.
• The Broll office support will manage all PPM work schedules and costing approval. All technical findings on the PPM service sheets will be scrutinized by the Broll office support staff. If any findings are reported by the service providers, then the Broll admin support will forward the findings to the relevant TM so that the TM can to log a WI for the remedial work to be done.
• It is the responsibility of the Technical Manager to approve all Corrective work completed on the Portal.
• It is imperative that the Technical Manager confirms that the invoice amount and WI number match the contractor information captured on the Portal, and that the job cards are scanned with a store stamp and signed off.
• No invoice can be approved unless the Technical Manager ensures it is 100% correct, and matches all the supporting documentation.
• Only once the client has approved the submitted and recommended quotes, the TM/Call Centre may inform the contractor to proceed with the work.
• Emergency approvals can be obtained from Divisional Technical Manager telephonically, and must be confirmed via e mail the following working day.
• Where the client requires PO’s [Purchase orders] before any work is done, the TM need to ensure that no work gets done without a PO from the client.

Site allocation

• Each TM will be responsible to manage the client sites allocated to himself.
• The sites allocated to TM’s are not cast in stone, and the TM’s can change sites allocated to them if they can prove that it will improve time management and route planning of scheduled visits.
• These changes in the route planning process must be done in liaison and with the support from the Divisional Technical Manager.
• It is the responsibility of each TM to manage the end-to-end process to his allocated sites.
• This implies that even if work was managed or done by another party, the TM is still responsible for the site, and therefore needs to ensure that the work is completed on time and according to Quality Management Principles and OHSA Compliance.
• The TM must report any changes to sites, closing or equipment, to their direct line management and the CMMS Data Admin.
• When the TM is on leave he must ensure to delegate his approvals and outstanding work to the Technical Manager that has been requested to stand in for him.
• The Broll TM are to ensure that any new site or site closing down are done according to the site take-on and site handover process.
• This includes but not limited to, store inspection, asset verification, equipment baseline audit and equipment commissioning, handover and equipment handback.
• It is the responsibility of the Broll TM to ensure that all PPM services are done to standard and that the service providers that offer the service are aware of the accountability to ensure lifecycle management of the equipment.
• The Broll client agreement and the client lease agreement with the landlord must support the services we offer.
• The client lease agreement require Broll to provide proof that the PPM services were done on time and at the set standard to ensure the equipment are maintained correctly so that the landlord will have enough proof that the failure occurred due to normal wear & tear and not through poor maintenance.
• Broll will be held liable for the cost if sufficient proof cannot be provided.

Client feedback and Internal reporting process

• Broll staff (Channelled through Divisional Technical Manager)
• Make sure that all communication to the client is done in a professional manner.
• Check spelling and grammar before e-mails are sent internally or externally. Never forward any internal Broll mails to external clients or service providers.
• Always keep the client and service providers informed of the status of outstanding work, and the progress made to date as well as the committed action plan, time and date for completion.
• Keep record of all communication and make sure you can provide proof of action steps taken on issues or request.
• Do not get involved in discussing operational issues with the client, store manager or client office staff. These issues must be discussed with/escalated to the Broll reporting line management to resolve.
• Discuss any personal or operational issues with their reporting line management. The issue will be escalated and tabled with the Account Manager, should they not receive the desired outcome.
• Do not bypass the reporting lines, and always manage the issue at hand and not the individual.
• Keep and maintain a log sheet every day for the use of the Broll vehicle, and submit the completed log sheet to the Account Manager / Broll fleet management on the first day of each month. Broll vehicles are for official use only and the Broll vehicle policy applies to the use of all vehicles.
• If you are in doubt about any process or support system, please contact your office support staff so that Broll can support you with the training and or support required.
• Broll staff are issued with a company cell phone and are therefore required, due to the nature of the business, to make themselves available at all times to support the business. Should you not be available for some reason, then you need to make prior arrangements with the supporting staff to ensure after hour issues will be addressed.
• Working hours are as to the company policy, but business requirements will dictate your availability to work afterhours as and when so required.
• Broll client and business requirements will determine where and how Broll will utilise staff to support the business. Broll staff will thus not be dedicated to a single Broll account, but will be utilised to optimise the service deliver to Broll clients.

Scope of work

As a TM you are not allowed to execute the following unless qualified to do so:

Work on the following

• Electrical equipment – only inspect as per training received.
• Conveyers
• Fridges
• Panels (fire, Alarm etc.) you observe and report.
• Fire equipment.
• Valves.
• Vertical transport
• The principal of value added must be adhered to.

PERFORMANCE MEASUREMENTS

• All Junior /Technical Managers work from Monday to Friday 08h00 – 16h30 or 07h00 – 16h00. TM’s are expected to be on call 24/7 [Broll cell phone provided] to attend to any emergency calls that cannot be managed by the Broll Call Centre.
• Technical Managers are expected to manage their workflow on a daily basis to ensure all work requests are attended to, managed and completed within the set SLA time frames.
• The Technical Managers will be measured on the KPI’s and metric set out in the FM Procedure documents pertaining to each client (PCD, SOP, PTD documents).
• Technical Managers report to the office on Mondays, and / or must attend to operational meetings when so requested. When the Technical Manager is not out for site inspections, then reporting to the office for normal working hours Monday will apply. Working from home is only allowed to optimize travel time when doing site inspections directly from home, and is a privilege to be managed as a cost saving process
• The Technical Manager will report to the Technical Operations Manager and accounts managers.
• The TM is expected to be dressed professionally each day and his conduct should at all times reflect the values and image of Broll.
• Promotion from a Junior Technical position to a Technical manager can only be applicable should the TM obtain his legal qualifications in either an HVAC, refrigeration or electrical trade test.

EDUCATION/CERTIFICATION:

• Grade 12
• Technical experience.
• Trade test refrigeration trade test required for Technical managers position
• Experience in the FM environment and good communications skills, ability to motivate and support staff, be a team contributor and support.
• Driver’s license

OHS CERTIFICATION:

• OHS Act No 85 of 1993 Section
• 8.2 & e.
• Construction Regulation Sec. 7g
• (The above mentioned training certification can be done through broll).
• *Bonus add if applicant has the above mentioned certification Occupational Medical
• Introduction to OHS Act
• Construction Regulations
• Working @ heights
• Basic fire fighting

REQUIRED KNOWLEDGE:

• Must have computer skills, know and or understand IT management systems, how to do reporting, and conduct meetings.

EXPERIENCE REQUIRED:

• A minimum of 5 years' experience with 2 years in a supervisory/management role.

SKILLS/ABILITIES:

• Well organized and detail oriented.
• Good attention to detail and accuracy.
• Cooperative and willing to assist others.
• Excellent Communication Skills
• Administration Skills
• Dependable
• Excellent Computer Skills
• Flexible
• Good Interpersonal Skills
• Able to use PC, calculator, and other basic business machines.
• Must be able to function without supervision.

Closing Date: 30 June 2025

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Job Description
POSITION PURPOSE

• Provide assistance to Director: Client Solutions and Manager: Client Solutions with regard to New Business Proposals, tenders (RFIs and RFPs) and Team Capabilities requests.
• Assist in the collating and compilation of all New Business Proposals and tenders

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Tender Administration and Proposal Responsibilities:

• Search for new Tender opportunities online
• Coordinate the tender reviews and deadlines
• Collaborate with the tender team to assist with the compilation of completed proposals
• Ensure that all tender administrative tasks are completed comprehensively and on time
• Search/collect/download all tender documentation for selected tenders
• Assist with the clarification of bid/tender conditions and assist with the tender/proposal preparation
• Arrange and coordinate strategic meetings between important decision makers
• Assist to ensure that presentation and business proposal documentation are formatted, collated and presented in a professional manner
• Secure and source all documentation before final release & submission
• Assist with the compilation of final bid documents, and cooridinate arrangements to deliver final documentation to the client within the defined tender deadlines and in the correct format

New Business Administration Responsibilities:

• Effectively assist with the management of the business opportunities the new CRM system
• Take responsibility for implementing correct naming convention on the CRM system throughout the business
• Assist to maintain the status of generic/customised proposals and collaborate with relevant key stakeholders to ensure that they are reviewed, revised and re-approved as necessary
• Undertake and execute other administrative tasks pertaining to tenders/proposals, as required
• Format and redesign PowerPoint presentations for different tenders/proposals

PERFORMANCE MEASUREMENTS

• Excellent administrative skills are non negotiable
• Excellent attention to detail
• Excellent communication and coordination skills
• Effective business relations with other stakeholders within the business
• Tender/s are compiled and submitted in accordance with the tender requirements and timelines
• Tender process is followed according to the agreed business process and efficiently executed
• Office responsibilities are performed with integrity, care and executed in acceptable timeframes
• Ensures that all business processes that relates to the duties are adhered to

QUALIFICATIONS
EDUCATION/CERTIFICATION:

• Relevant post matric qualifications
• Previous tender administration experience preferable

REQUIRED KNOWLEDGE:

• Excellent knowledge of, familiarity and experience on Microsoft PowerPoint
• Excellent working knowledge of other Microsoft Office suite of programmes
• Familiarity with working on Adobe

SKILLS/ABILITIES:

• Good communications skills
• Excellent leadership abilities
• Able to organise, coordinate, and direct team activities
• Strong problem solving skills

Closing Date: 30 June 2025

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Job Description
POSITION PURPOSE

• Responsible for the management of the building.
• Develops related budgets, Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
• Implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensures that services purchased are of acceptable quality in compliance with the procurement policies.
• Keeps Senior Management well informed of area activities and significant problems.
• Trains, directs, and appraises assigned personnel.
• Ensure all buildings, grounds and equipment are well maintained in working order.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Management role:

• Assumes responsibility for the effective operations management of building and facilities.
• Performs ad hoc quality control checks.
• Ensures premises are in satisfactory condition.
• Reports all items to Operations Manager especially if complaints have been lodged.
• Ensures that urgent matters are reported immediately and attended to immediately.
• Supervises and control maintenance site staff and allocate duties.
• Performs certain hands-on maintenance work where required from time to time.

Assumes responsibility for the effective reapirs and maintenance of the building.

• Continuously survey buildings to identify maintenance needs.
• Ensures compliance with legal regulations.
• Completes regular OSH inspections and updates monthly reports as appropriate.
• Ensures that OSHA requirements are effectively implemented.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the Operations Manager.
• Checks exterior and interior of buildings and identify problem areas.
• Checks all fire equipment.
• Ensures that he is familiar with how the emergency equipment functions and what the company’s emergency procedures are.
• Performs repairs where necessary and if these cannot be repaired, advises the Operations Manager immediately.Contact relevant contractor.
• Identifies daily maintenance issues, communicates with the Operations Manager and schedules the work for your attendance.

Assumes responsibility for ensuring professional business relations with tenants, vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Follow up on invoices to process for payment.

Effectively assigns task to Centre personnel, ensuring optimal performance. (Management Role)

• Assigns tasks and coordinates personnel and or contractors. Directs daily operations.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, safe and well maintained.
• Completes special projects as assigned.
• Performs any duties that may be allocated by the company and the Operations Manager
• Familiarises himself with the emergency numbers and contractors details in order to assist the Operations Manager, or act in his absence as well as being on standby 24hrs.
• Required to be on stand by where required by the Management for emergencies.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Ensures compliance procurement and OSH policies and regulations.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Building operations are efficiently and cost effectively administered.
• Current and future Building needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance and Building management training preferred.
• Valid Drivers License

REQUIRED KNOWLEDGE:

• Excellent understanding of Building management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Five or more years of related experience, with at least two or more years of supervisory experience.

SKILLS/ABILITIES:

• Excellent leadership abilities.
• Able to organise, coordinate, and direct team activities.
• Strong problem solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.

Closing Date: 30 June 2025

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Job Description
POSITION PURPOSE

• Responsible for the assisting in the management of the Property.
• Assist in ensuring maximum income of Property through effective debtor’s management.
• Responsible for collecting monies owing in respect of properties managed by the company.
• Responsible for performing collection activities associated with various accounts.  
• Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.  
• Utilises various techniques, as circumstances indicate, to promptly collect on accounts.  
• Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective and professional performance of collections functions.
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
• Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements.
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.  
• Makes early contact with tenant to collect and keep them informed of account status.
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation.
• Calms irate clients and answers questions and complaints relevant to Department functions.  
• Determines reasons for delinquencies and works toward permanent solutions.  
• Minimizes losses by early actions.
• Utilises further appropriate collection methods if initial attempts do not secure required payment.
• Escalates to client for extensions of due dates.
• Posts approved extensions and notifies clients of new due date by mail.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
• Assumes responsibility for the efficient administration of collections activities.
• Keeps accurate and up-to-date activity reports on late, potentially late, and accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, etc.
• Liaises with tenants as appropriate.
• Handles rental queries efficiently and diplomatically.
• Queries tenants’ short payments.
• Ensures the daily receipting and processing of tenant payments.
• Liaises with finance department regarding bank account deposits, queries and mis-allocations.

Generally, ensures that:

• Rent (and other charges) are paid by the 1st of each month unless specified in lease.
• Letters of demand on the 3rd of each month to defaulting tenants. Recover LOD charge.
• Summons’s are issued as per the legal process.
• Administers legal processes for the recovery of lease charges due and/or eviction of tenants.
• Motivation and processing of write-offs, deposit refunds, etc.
• Assumes responsibility for timely and accurate preparation and submission of management reports.
• Preparation of detailed debtor’s reports illustrating weekly and monthly collections:
• Weekly/monthly arrears against billings (debtor’s day calculations)
• Preparation and submission of attorneys’ reports on all legal matters.
• Daily Receipting on tenant accounts.
• Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants.
• Reconciliation of tenants’ accounts.
• Collection of monthly unaudited turnover figures to be collected and captured on the system.
• Collection of annual turnover certificates and collate documents for submission to accountants for calculation purpose.
• Preparation and calculation of annual rates increases.
• Refuse calculation and recovery and other ad hoc recoveries.
• Generate exhibition invoices as and when required and reconcile monthly.
• Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients.
• Maintains confidentiality.
• Uses shared information to effectively minimize client losses
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems i.e.: risks where tenants are heading towards Business Rescue.
• Attends and participates in meetings as required.
• Assist in compiling management packs.
• Assumes responsibility for related duties as required or assigned.
• Stays informed of changes in collections policies, procedures, and related legal requirements.
• Ensures that work area is clean, secure, and well maintained as per housekeeping policy.
• Dress code must always be professional due to client requiring meetings at any time

 PERFORMANCE MEASUREMENTS

• Arrears KPI: 3%
• Deadlines are met
• Tenant queries are handled efficiently and diplomatically
• Recon turnaround time 48 hours, must be 100% accurate
• Rates/refuse and other recoveries must be 100% accurate
• Good working relations exist with area personnel and with management

QUALIFICATIONS

• Education/Certification: Matric
• Three years related experience on a property listed fund

REQUIRED KNOWLEDGE:            

• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies, legal jargon, Business Rescue, Liquidation.
• Familiar with default and enforcement clauses.
• Interpretation of leases.

SKILLS/ABILITIES                           

• Excellent administration abilities.
• Able to organise, co-ordinate, and direct team activities.
• Good communications and grammar skills.
• Able to use all related equipment and computer applications.
• Time management is imperative.
• Ability to work well in stressful situations.
• Ability to work well independently.

Closing Date: 30 June 2025

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Job Description
POSITION PURPOSE

• The Graphic Designer will be responsible for the development and production of innovative and high-quality content to promote our brands, properties and services. The role will also be responsible for working on ad hoc business development creative requirements, marketing and pitch documents and presentation material sitting within the Client Solutions division.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for performing all Graphic Design functions
• Work closely with the marketing team to maintain brand consistency and create graphics that align with overall marketing strategies.
• Create visually compelling and innovative designs for a variety of marketing materials while ensuring consistency with the brand identity and messaging of the company.
• Collaborate with internal stakeholders to determine design requirements, objectives, and target audience needs.
• Interprets design briefs and determine requirements.
• Develop graphical solutions that enhance property listings, presentations, and marketing campaigns, with a focus on attracting and engaging potential buyers and tenants.
• Prepare finished art by operating necessary equipment and software.
• Utilise a deep understanding of social media platforms (e.g., Facebook, Instagram, LinkedIn) to create engaging and on-brand content that resonates with our target audience.
• Stay up-to-date with design and industry trends, adapting strategies and campaigns accordingly to achieve maximum impact.
• Manage multiple projects simultaneously, meeting all deadlines and ensuring that deliverables are produced accurately and on time.
• Conceptualise visuals based on requirements.
• Develop and use existing illustrations, templates and other designs using software or by hand.
• Use the appropriate colors and layouts as advised by the corporate CI guide.
• Multimedia experience to enhance content development / creation
• Ensure final graphics and layouts are visually appealing and on-brand.
• Create a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Ps, Ai, Id.
• Required to work after hours at ad hoc events to offer photography & videography services.

Assumes responsibility for related duties as required or assigned.

• Stays informed of developments in the marketing field and of markets affecting Company operations.
• Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

• Creative attention to detail
• Time Management
• Graphic Design functions are well coordinated and support organisational objectives.
• Marketing research is valid, reliable, and a useful tool for management.
• Marketing programs are appropriate, effective, and reviewed regularly.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Good communication and coordination exist with area personnel and with management.
• Assistance is provided as needed.
• Management is appropriately informed.

EDUCATION/CERTIFICATION:

• Bachelor's degree in Graphic Design, Fine Arts, or related field.

REQUIRED KNOWLEDGE:

• Knowledge of Company products and services.
• Proficient in the creative suite (Adobe InDesign, illustrator, Photoshop, Acrobat) and MS Office packages, including experience in Premier Pro / after effects or similar.
• In-depth knowledge of social media platforms, trends, and best practices for maximizing engagement.
• Proficiency in design software such as Adobe Photoshop, Illustrator, InDesign, etc.

EXPERIENCE REQUIRED:

• A minimum of 3 years’ experience as a Graphic Designer
• Experience within the Property industry is advantageous

SKILLS/ABILITIES:

• Strong Adobe CC, MS office skills, IT literacy and multi-media skills

MULTIMEDIA

• Strong layout and typography skills
• Strong personal communication skills
• Multimedia experience
• Ability to work under pressure
• Ability to work to an array of deadlines
• Be reactive in creating initial concepts / theme ideas within a specified timeframe
• Ability to multi-task and be well organised
• Team player with ability to work independently
• Evidence of project management experience
• Strong attention to detail
• Show drive and tenacity
• Enthusiastic and keen to grow and learn from team around

Closing Date: 30 June 2025

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Job Description
POSITION PURPOSE

• Responsible for lease administration as assigned.
• Keeps tenant records, deposit and lease fees accounts accurate and current.
• Completes related reports, summaries, and records, and performs related clerical duties.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the accurate and timely completion of assigned leasing administration functions, including:

• Terminates tenant accounts on instruction and notifies departments

Captures journal entries:

• Lease Fees & Deposits & appropriation of deposits
• Advises meter readers of changes
• Arrange invoices for tenants paying deposits/rental in advance
• Upload all relevant documents to BOL & send original lease for archiving
• Electricity & Water Adjustments – Notifies Utility Company, advises meter readers of tenant movements, Electricity & Water adjustments
• Send tenant copies of signed lease & offer
• Credit rating procedure

Assumes responsibility for the accurate and timely completion of assigned lease administration functions, including:

• Drafts and prepares leases
• Keep register of all lease movements
• Captures and Processes lease agreements via owner’s approval form
• Cedes leases
• Prepares, cancels and amends Lease agreements, Addenda and Suretyships
• Handles & checks deposits, bank guarantees & maintaining replacement bank guarantees & additional deposits, updating all reports accordingly
• Reconciliation of deposit account
• Adhering to assigned deadlines & timelines as required
• Ensuring all processes in terms of lease tracking are adhered to

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management

• Maintains regular contact with other departments to obtain information and/or to correct transactions (Liaise with Property Administrator on tenant movement)
• Assists Portfolio Management personnel as needed
• Keeps management informed of area activities and of any significant problems
• Attends and participates in management meetings & take minutes of such meetings

Assumes responsibility for related duties as required or assigned

• Completes special projects as assigned
• Any other duties related to loading and processing of lease renewals & administration thereof
• Update & maintain lease audits
• Update & maintain building lease profiles
• Upload monthly leasing reports for management packs
• Prepare monthly executive summary for reporting to leasing manager

PERFORMANCE MEASUREMENTS

• Lease documents, records, and reports are accurate, current, and timeously submitted 
• Good working relations exist with company personnel
• Good communication and coordination exist with Leasing Manager - Provide Assistance as and when required
• Management is appropriately informed of area activities
• Lease administration is completed in accordance with established standards, policies, and procedures

QUALIFICATIONS

• Education/Certification: Matric
• Good understanding of “Legal Leases”
• Basic understanding of accounting practices

SKILLS/ABILITIES

• Well organized and detail oriented
• Good math skills
• Excellent grammar and spelling skills in business
• Good attention to detail and accuracy
• Cooperative and willing to assist others
• Excellent communication skills
• Administration skills
• Dependable
• Self-starter
• Excellent computer skills
• Flexible
• Good interpersonal skills
• Able to use PC, calculator, and other basic business mechanisms

Closing Date: 30 June 2025