Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
Apply by: 17 December 2025
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Introduction
- We are seeking to appoint a CAD Operator to support our Store Design division within Clicks Retailers. This role be based at Clicks Head Office in Woodstock , Cape Town reporting to the Store Design Manager.
Job description
- Clicks is on the hunt for a CAD Operator. To design and draw up plans for the construction of Clicks stores so that project managers / landlords / contractors have the correct and clear information.
Job Objectives:
- To ensure that landlords have the correct information for the building of the store.
- To ensure project managers have the correct information for the costing of the project .
- To ensure that the merchandising department have the correct information for the laying out of the store.
- To ensure that all parties have a good visualisation as to what the final result will look like.
- To ensure that suppliers know what to manufacture and install.
- To ensure that a complete record of revisions is kept up to date
Minimum requirements
Qualification:
- CAD Diploma- Essential
- Revit Architecture- Essential
- Interior design qualification- Desired
Experience:
- 1-3 years Auto CAD- Essential
- 1-3 years Revit Architecture- Essential
- Interior design experience- Desired
Job related Knowledge:
- Basic store design principles
- Basic design principles and procedures
- Auto CAD
- Preparation of drawing pack
- Knowledge of standard specifications
- Basic computer literacy
- Revit Architecture
Job related skills:
- Auto CAD skills
- Interpersonal skills
- Time Management
- Problem solving skills
- Technical thinking
- Attention to detail and accuracy
- Logical, analytical and 3 dimensional thinking
- Revit Architecture
Competencies:
- Analysing and Interpreting
- Creating and Conceptualising
- Organising and Executing
- Enterprising and Performing
- Adapting and Coping
- Interacting and Presenting
- Supporting and Co-operating
- Leading and Deciding
Apply by: 17 December 2025
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Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have an exciting opportunity in a Clicks store for a Specialist Beauty Advisor who will report to the Store Manager.
Job description
Purpose and Objectives
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Requirements
Education and Experience Requirements:
- Essential: Grade 12
- Essential: Relevant Beauty/skincare qualification.
- Essential: Minimum 2 years’ experience within beauty / skincare
- Experience in a sales and marketing or retail / FMCG environment
Job Knowledge and Skills Required:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products in line with different skin types and personal needs
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Essential Competencies
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Following instructions and procedures
- Commercial Thinking
- Planning and organising
- Coping with Pressures and Setbacks
Apply by: 17 December 2025
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Introduction
- We are looking to recruit an Senior Key Account Manager - Exports to work for United Pharmaceutical Distributors (UPD). The role will be based at our Lea Glen branch and will report to the Business Development Exec: Africa.
Job description
Main Purpose:
- The Senior Key Account Manager – Exports is responsible for driving revenue growth and ensuring exceptional client satisfaction across key government and strategic accounts in regional export markets.
- This role manages the full tender lifecycle, ensures compliance and accuracy of submissions, and maintains strong engagement with C-suite executives and senior government stakeholders.
- The incumbent will proactively strengthen client relationships, execute strategic initiatives, and continuously improve commercial and operational performance while supporting the Line Manager in managing strategic priorities.
- Success in this role requires disciplined execution, cross-functional collaboration, data-driven decision-making, and the ability to lead multiple high-value accounts without compromising service quality.
Key Objectives:
Strategic Relationship & Stakeholder Management:
- Identify, establish, and maintain strategic relationships with key external and internal stakeholders, including government procurement offices, Ministries of Health, regulatory authorities, and senior executives.
- Serve as the primary point of contact for key export customers and government accounts. Build strong internal partnerships across Supply Chain, Finance, Legal, Quality, and Regulatory to ensure effective delivery of export strategy. Demonstrate ability to engage credibly at Exco, C-suite, and senior government level.
- Provide leadership, coaching, and succession planning for direct reports and support the broader Key Account team.
Tender & Contract Management:
- Oversee the full tender management lifecycle: tender sourcing, documentation preparation, coordination of internal approvals, submission, and post-award execution.
- Ensure all documents submitted meet compliance, accuracy, and format standards, with formal sign-off from line management.
- Assist in negotiation of commercial terms, SLA’s, and performance commitments for awarded tenders.
- Monitor and ensure adherence to contractual KPIs, SLAs, and compliance requirements across markets.
Client Management & Service Delivery Excellence:
- Act as the primary escalation point for account-related matters, ensuring timely resolution and proactive prevention of repeat issues.
- Translate client requirements into executable internal actions and ensure end-to-end delivery.
- Conduct structured client engagements, including monthly feedback meetings and formal review sessions.
- Oversee CAPA processes, CRM activity, stock reconciliations, and audit requirements for export markets.
Market Research & Intelligence:
- Continuously monitor market dynamics, regulatory changes, and competitor activity across all export territories.
- Provide insights and recommendations to internal stakeholders and leadership to support export strategy and product positioning.
- Identify emerging market opportunities and assist in shaping go-to-market responses Commercial Performance &
Sales Management:
- Drive achievement of valid purchase orders from both the Public and private sectors.
- Ensure stock availability, pricing alignment, and credit processes (if applicable) are effectively managed for export clients.
- Ensure the supplier and customer statements are reconciled weekly against all orders.
- Ensure that all payments relating to suppliers and business partners are effected correctly.
- Monitor KPI performance against contractual commitments and coordinate cross-functional support to meet targets
Contract negotiation:
- Assist the Line Manager with negotiating contracts with key suppliers and customers, together with meeting established deadlines for the fulfilment of KPI’s/SLA’s.
- To ensure compliance management to all contracted SLA’s and KPI’s.
- Monitor and ensure adherence to all contracted agreements.
Reporting:
- Weekly Scorecard update.
- Compiling reports on account progress, goals, and forecasts for external and internal stakeholders.
- Plan, prepare and schedule monthly KPI meetings, this must be in a presentation format with correct supporting data/documentation.
- Document and publish meeting minutes, follow up and update open points raised within 24 hours from meeting.
- Create and maintain operational trackers.
- Review and recon all supplier and customer statements weekly
- Manage and lead projects and other requirements.
- Management of CRMs to ensure that all CRMs are current and/or closed off within 7 days.
- Management of all outgoing and incoming payments ensuring compliance to agreements.
- Weekly required reporting i.e. Scorecard, CRMs, Payments received, and Tenders etc.
- Assist the line manager and executive with all necessary reports and analysis to support all meetings.
Skills:
- Planning and organisation skills
- Excellent communication skills
- Negotiation skills
- Strong interpersonal and relationship management across multiple levels of management
- Time management
- Excellent attention to detail and accuracy
- Analytical and strategic thinking skills Budget management skills
- Computer literacy (Advanced Excel and Power Point)
Knowledge:
- Sales principles, legislation, industry specific regulations, processes of systems, etc.
Personal Competencies:
- Building and maintain strategic networks
- Presenting and communicating information
- Persuading and influencing
- Entrepreneurial and commercial thinking
- Adapting and responding to change
- Creativity and innovation
- Problem solving
- Delivering results and meeting customer expectations
- Ability to manage pressure, deadlines, and multiple complex priorities.
Minimum requirements
Education and Qualification:
- Matric Relevant Degree or Diploma
Experience:
- 3-year pharmaceutical industry experience at a junior management/professional level with retail experience or exposure
- 5 years of experience in client management.
Apply by: 17 December 2025
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Introduction
- Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job description
Job Purpose:
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience
Skills, Abilities and Job Related Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Apply by: 17 December 2025
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 17 December 2025
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 17 December 2025
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Apply by: 17 December 2025
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Introduction
- The Pharmacist is responsible for providing high standards of pharmaceutical care and dispensary services in accordance with Good Pharmacy Practice as well as certain aspects related to stock and financial management of the pharmacy
Job description
- High standards of pharmaceutical service and care
- Provision of advice and pharmacy-initiated therapy
- Scheduled substance and dispensary stock control
- Efficient dispensary administration and management
- Accurate and safe dispensing of medication
- High standards of housekeeping and merchandise display
- Financial management and operational viability
- Training and development of Pharmacist Assistants and Pharmacist Interns
- Staff management and resource planning
- Ad hoc responsibilities as required to support the operational requirements of the pharmacy
Minimum requirements
Qualifications and Experience:
- B Pharm
- Internship
- Community Service
Skills, Abilities and Job Related Knowledge:
- SAPC and relevant legal knowledge
- Customer service orientated
- Effective patient care
- Professional counselling
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- IT Business Operating Systems
- Financial Management
- MS Office
- Tutorship and Coaching
- Team Player
Essential Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following instructions and Procedures
- Relating and Networking
Apply by: 17 December 2025
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Introduction
- We are looking to recruit for a permanent Key Account Manager (Exports) to work for United Pharmaceutical Distributors (UPD). The role will be based in the Lea Glen branch Roodepoort, and will be reporting to the Managing Executive UPD.
Job description
Job Objectives:
- The senior key account manager's responsibilities include growing the company's revenue by ensuring that both wholesale and distribution clients are satisfied with the services provided, ensuring that all relationships are well maintained, and attending all meetings, training and workshops. To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business by focusing on executing strategies and continuous process improvements. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.
Key Performance Areas:
Relationship building:
- To identify, and build relationships that influence key external and internal stakeholders to gain a good understanding of stakeholder requirements.
- Supervising and managing direct report/s with focus on succession planning
- Supervising and managing other key account managers within the team.
- To effectively and proactively liaise with other departments to ensure cross-functional integration and execution of strategy.
- Developing a thorough understanding of client's needs and requirements and suggesting solutions based on UPD’s capabilities.
- Ability to engage at an Exco level.
Client Relationship Management:
- Addressing and resolving clients' requirements timeously
- To ensure that the client escalations are managed and reduced.
- Serve as the primary point of contact for designated key accounts, fostering positive and collaborative relationships with external and internal stakeholders.
- Gain a deep understanding of client's business objectives, logistics requirements, and pain points to proactively address their needs.
- CAPA management
- Stock take management with external and internal stakeholders
Research and Analysis:
- To understand the market and assess the needs, behaviours and outlooks of the key accounts and advise internal stakeholders/Exco accordingly.
- To identify current and future product, market and customer information updates to ensure internal alignment.
- Stay up-to-date with industry trends, market developments, and competitive landscape to proactively position UPD services and solutions.
Sales:
- To ensure that clients achieve their monthly, quarterly and yearly sales targets by ensuring internal business alignment.
- To measure the implementation of the contracted KPI’s/ SLA’s.
Customer Interactions:
- Ensure monthly customer visits are adhered to and address all concerns raised timeously.
- These meetings must represent UPD Distribution holistically.
Contract negotiation:
- Assist the Line Manager with negotiating contracts with key clients and meeting established deadlines for the fulfilment of KPI’s/SLA’s.
- To ensure compliance management to all contracted SLA’s and KPI’s.
Reporting:
- Compiling reports on account progress, goals, and forecasts for external and internal stakeholders.
- Plan, prepare and schedule monthly KPI meetings, this must be in a presentation format with correct supporting data/documentation.
- Document and publish meeting minutes, follow up and update open points raised within 24 hours from meeting.
- Create and maintain operational trackers.
- Review the monthly distribution billing to ensure accurate billing.
- Manage and lead projects, take-on’s and other client requirements for your assigned portfolio.
- Management of expired and short-dated stock monthly.
- Management of CRMs to ensure that all CRMs are current.
- Management of price changes in terms of Clawbacks, Permanent Price Reductions and Temporary Price Reductions to ensure claims are being raised on time and ensure credits are received.
- Management of stock cover for Bulk Portfolio.
- Weekly required reporting i.e. Scorecard, In-pick, CRMs, Post Picks etc.
- Stock tolerance monthly review, feedback internally before client submission
- Assist the line manager and executive with all necessary reports and analyses to support all meetings.
Skills:
- Planning and organisation skills
- Excellent communication skills
- Negotiation skills
- Strong interpersonal and relationship management across multiple levels of management
- Time management
- Good attention to detail and accuracy
- Analytical and strategic thinking skills
- Budget management skills
- Computer literacy (Advanced Excel and Power Point)
Knowledge:
- Sales principles, legislation, industry specific regulations, processes of systems, etc.
Personal Competencies:
- Building and maintain strategic networks
- Presenting and communicating information
- Persuading and influencing
- Entrepreneurial and commercial thinking
- Adapting and responding to change
- Creativity and innovation
- Problem solving
- Delivering results and meeting customer expectations
Minimum requirements
Minimum Education & Qualification:
- Matric
- Relevant Degree or Diploma
Minimum Job Related Experience:
- 3-year pharmaceutical industry experience at a junior management / professional level with retail experience or exposure
- 5 years of experience in client management
Apply by: 17 December 2025
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
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Introduction
- Overview An exciting opportunity as DC Supervisor Receiving local has become available at New Clicks SA (Pty) Ltd. The role will be based in Clicks Montague Gardens DC and will report to the Departmental Manager.
Job description
Purpose and Objectives
You will be responsible to effectively manage a team ensuring adherence to policies and processes and meeting of productivity targets, within a multi-disciplined environment.
- To hold the daily SGM meetings, address performance and training needs to ensure improvement.
- To manage employees to achieve productivity targets and take remedial action where required
- To assist in planning for staff requirements based on volume, aligned to planned budget
- To action and manage daily/weekly reporting
- To adhere to statutory health and safety requirements, housekeeping standards and all other internal policies to ensure compliance
- Ensure that the KPI board is completed correctly and timeously
- To achieve the KPI’s in the department within planned budgets and schedules and ensure a proper handover between shifts
- To ultimately deliver high levels of service to Our Customers.
- To live and instil The Brand’s Values.
Minimum requirements
Experience and Education:
- Matric/NQF Level 4 (Essential)
- Relevant Tertiary Qualifications (Advantageous)
- 3 years experience in a logistic environment (Essential)
Job related knowledge and skills:
- Computer skills on MS Office (Word and Excel)
- Systems understanding
- Financial background- Budget
Competencies required:
- Communicate effectively at all levels
- Excellent negotiating skills
- Strong planning and co-coordinating skills
- Ability to work in a team
- Ability to work under pressure / time deadlines
- Honesty and integrity
- Attention to detail
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Introduction
- Are you passionate about people and service excellence? Do you have strong planning and organisational skills? Are you able to multi-task and get things done accurately and quickly?
- Are you able to work in a high pressured environment? An exciting and challenging opportunity has become available for a HR Administrator II to support the Corporate Services Team.
Job description
Job Objectives:
- Administrative coordination and timeous submission of payroll, recruitment, benefits, SAPC, on boarding and IR documentation according to relevant checklists
- To Resolve all telephonic and e-mail queries promptly and efficiently through relevant role players.
- To Capture and maintain relevant data timeously into relevant systems, ensuring that the information is accurate
- To produce accurate and timeous HR reports to support HR reporting requirements.
- To file and maintain all relevant HR documentation for the business unit to be produced at a later date (e.g. CCMA, Payroll, etc.)
- To assist with any day to day or ad-hoc administrative tasks and projects
Minimum requirements
Qualifications and Experience:
- 3 year tertiary qualification (BA, B Com (HR) , B Soc Sc, B. Ed, B. Bus Science) or HR Diploma
- Computer literacy (Excel, Word, PowerPoint)
- 3 years’ administrative experience (preferably within Payroll or HR)
Skills, Abilities and Job Related Knowledge:
- Data capturing
- Filing
- Record Keeping
- Related legislation
- Computer skills (Excel, Word, PowerPoint)
- Detail Orientation
- Planning & Organisational skills
- Communication skills (verbal and written)
- Time Management
Essential Competencies:
- Planning and Organising
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
- Delivering Results and Meeting Customer Expectations
- Analysing
- Adhering to principles and values
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
Method of Application
Use the link(s) below to apply on company website.
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