Job Openings at Computacenter

What you will do:

• Create and manage multiple databases and assist in capacity planning.
• Monitor, maintain database systems and troubleshoot problems that may arise.                    
• Maintain data integrity and security (manage roles and permissions of database users).
• Use tools like SQL Profiler for database tuning. Generate traces, execution plans, identify performance issues, deadlocks/contention and resolve them.
• Develop strategies and implement solutions for managing back-ups, restoration and replication.
• Create and manage constraints and indexes.
• Support software developers with database operation
• Proactive housekeeping/archiving and shrinking of databases.
• Manage production, QA and development database environments.
• Create detailed documentation including diagrams of database infrastructure.
• Learn relevant business processes and understand the data flow, criticality and dependencies.
• Effectively coordinate and communicate with all the stakeholders (internal teams and clients).
• Set up and maintain database infrastructure for the company’s BI needs
• Assist with transitions from on premises to cloud solutions.

Essential Skills/Requirements:

• Minimum 5 years’ experience in a MS SQL database environment
• Solid experience with SSRS, SSIS and SSAS
• Strong communication skills (both written and verbal)
• Documentation skills
• Assertiveness in the face of the customer when needing to explain or defend a technical standpoint or approach.
• Passion for customer satisfaction and service excellence
• Highly motivated, disciplined and ambitious
• Happy to work remotely without any physical access to the infrastructure
• Ability to work independently or as part of a team
• Ability to perform well under pressure
• Knowledge of Oracle will be advantageous

Desirable Qualifications:

• Bachelors or Master’s degree in Computer Science or equivalent education and experience.
• 6 to 10 years’ experience in administering Microsoft SQL server databases.
• Extensive experience writing T-SQL and stored procedures and query tuning on high transaction systems.
• Experienced in SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS).
• Experienced in ETL (Extract-Transform-Load) development / data integration.
• Sound knowledge of RDBMS concepts, database architecture and SQL/T-SQL.
• Proficient with SQL server profiler for monitoring and troubleshooting database activity and performance.
• Experience in SQL Server Clustering and HA technologies including mirroring, log shipping, failover cluster and various replication technologies would be an advantage.
• Knowledge of other databases like MySQL, No SQL databases and In-memory databases and MCTIP certification will be an advantage.
• Ability to develop procedure documents and maintain detailed database related documents.
• Innovative approach to work, constantly looking for upgrading the system to more efficient and effective new technologies.

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What you'll do

Team Management: 

• Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.
• Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth. 
• Encourage collaboration, teamwork, and knowledge sharing among team members and the different delivery locations. 

Service Desk Operations: 

• Oversee the day-to-day operations of the Service Desk, ensuring service levels are met or exceeded. 
• Continuously evaluate and enhance the Service Desk's capabilities, leveraging industry best practices and emerging technologies. 
• Forefront initiatives to drive continuous improvement, such as process optimization, automation, and the implementation of new tools or technologies. 
• Stay updated on industry trends, emerging technologies, and best practices related to IT service delivery. 

Stakeholder Relationship Management: 

• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and escalation point for service-related matters. 
• Collaborate to understand their IT support needs, develop customized service solutions, and ensure client satisfaction. 
• Collaborate with other internal teams, such as the Sales, Engineering, and Project Management teams, to ensure seamless service delivery and support the achievement of organizational goals. 
• Work closely with senior management to provide insights, reports, and recommendations on Service Desk operations and performance. 

Financial Management: 

• Collaborate with the finance department to develop and manage the Service Desk's budget. 
• Monitor and control operational expenses, identifying cost-saving opportunities without compromising service quality. 
• Conduct financial analysis and reporting to track performance against budget and financial goals. 
• Own and understand the pricing model and structures.  

What you'll need

• Bachelor’s degree in information technology, Computer Science, or a related field. 
• Experience of managing large people organisations 
• Proven experience in a leadership role within an IT managed service company and Service Desk operations. 
• Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. 
• Experience managing a geographically dispersed and diverse team. 
• Strong communication, and interpersonal skills. 
• Strong analytical and problem-solving abilities. 
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities. 
• Proven track record in driving operational excellence and continuous improvement. 
• Understanding of IT service management tools and technologies. 

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Main Responsibilities:

• Diary Management
• Organize & schedule meetings & reminders
• Room bookings
• Catering
• Organizing off-site meetings
• Assistance with organizing larger meetings
• Liaising with CWT (travel company) to book offsite meetings/ events
• National and International travel arrangements
• Preparing Travel Agendas
• Booking flights, trains and taxis
• Hotel bookings
• Managing Expenses
• Completing and submitting Manager’s expense and mileage logs via KDS
• Monitoring expenditure approvals, finding out additional information if required
• Regular 121’s with your Director’s to review workload

General Administration Tasks:

• Follow up on actions from team meetings
• Manage Distribution Lists
• Manage Microsoft Teams sites
• Setting up and running Live Teams Events
• Ad-hoc tasks as required
• Project collaboration and take on of admin tasks out of the wider team

Qualifications and Experience:

• Matric or Equivalent Qualification
• Minimum of 3 years’ experience as a Personal Assistant working in a corporate environment
• Experience working on SAP system
• Highly organized with attention to detail
• Able to work to deadlines
• Excellent communication skills both verbal and written
• Able to build effective working relationships at all levels
• Pro-active
• Experience working independently
• Team player
• Good MS Office Skills
• Administration Management
• A high level of integrity