Job Openings at DHL

In this  Training, Development & CIF Specialist SSA &ZA Position
Certified

• Champion the Certified agenda with main focus on ZA, MZ, ZM & AO
• Develop a CIF roll out plan considering global priorities and country development requirements develop a CIF roll out plan considering global priorities and country development requirements.
• Accountable for planning CIF modules as per country needs and global priorities
• Support SSA as a key contact person for reporting and stakeholder management.
• Mentor and oversee existing and new Champions in SSA in addition to supporting the West and East Africa Country Champions develop sustainability plans.
• Ensure delivery performance of CIF facilitators is managed and consistent.
• Adheres to and champions the global standard for all Certified deployment at all times.
• Ensure the quality delivery of the Certified and Learning agendas across all BUs and Functions

Learning & Development

• Accountable for formulation, communication, and deployment of ZA Learning agenda - in particular the soft skills curriculum and training catalogue as relevant for ZA
• Working in partnership with senior stakeholders in ZA and prepare and provide regular Training dashboards, training data management and analysis and reporting to enable effective tracking of Learning and Development initiatives.
• Develop an implementation plan of additional high quality learning modules as required that link to tangible ROI
• Support and sustain Culture Change by applying communications and change management tactics.
• Deploy the MEA Learning agenda (Learn & Grow) with KPIs defined and met.
• Measure learning effectiveness and collaborate with the Learn and Grow team and manager to devise and implement improvement interventions.
• Support projects for continuous improvement in learning practice as a key member of the Learn & Grow working group.
• Develop line manager capability to identify learning and development needs and compile effective Individual Development Plans.
• Ensure identified training in Individual Development Plan is relevant with individual job requirements.
• Source and manage external training providers to meet Training requirements.
• Manage and oversee the implementation of self-funded learnerships, internships, skills programmes, specific business compliance learning and refreshers in alignment with WSP, TETA and business requirements.
• Oversee the compilation and submission of WSP ATR on an annual basis and ensure maximum claim back of mandatory grant funding.
• Represent Skills Development in appropriate learning and EE forums and respond to needs and requirements emanating from this.
• Generate BBBEE reporting requirements for skills development.
• Learning and Development Records Management. Ensure all Training related databases are accurately created and maintained.

Talent

• Implement talent management initiatives, programs, processes and tools to educate, motivate and engage employees across levels within ZA and SSA.
• Prepare and provide regular talent dashboards, data management and analysis and reporting to enable effective tracking of Talent initiatives.
• Support preparation and facilitation Employee Development Reviews and dialogues with Business Managers in ZA.
• Execute succession planning tools and processes by identifying critical roles, destination roles, analyzing succession pipelines, etc.
• Roll out career development paths for high potentials and implement Individual Development Plans (IDPs) to all employees.
• Assist employees in identifying career paths, roles and appropriate development plans to enable them to attain their career goals and aspirations.
• Design and coordinate HR marketing/employer branding activities (e.g., trade fairs, benchmarking of employer attractiveness) for ZA and SSA.
• Contribute to process improvements and resolve issues related to talent processes, its applications and data analytics.
• Manage and facilitate ZA and SSA Talent Management Projects (ie, STEP, etc).

Now, here is what we need from you!

• Hands on experience in majority of core HR areas: Talent, L&D, Employee Engagement, Change Management & Organization Design            
• Proven ability to establish credibility and ability to influence at senior levels
• Good facilitation background and skills
• Communication & influencing skills - ability to maintain credibility with Country Management stakeholders
• Ability to develop, deploy, and track success of CIF module roll out plans
• Ability to identify learning needs and devise / implement suggested learning plans to meet needs
• Ability to set up and monitor survey feedback and identify learning effectiveness trends and recommend intervention for continuous improvement
• Strong strategic orientation
• Strong analytical skills                                                                                               
• Strong results orientation                                                                               
• Strong leadership and team building skills
• Masters the change management process
• Strong coaching and people development skills
• Strong program management skills
• Experience in leading meetings and facilitating training
• Very good organizational skills to manage multiple projects/deadlines
• Project management and strong working knowledge of DGF operational platforms.
• Bachelor’s Degree in HR or equivalent.
• Minimum 8 years’ experience in HR and Learning and Development.

go to method of application »

Role Purpose:

• Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.

Key Responsibilities:

• Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
• Ensure x4 shipments per day to support the driving of sales volumes
• Ensure effective pipeline management by always upholding a pipeline strength of 40% (of total portfolio revenue)
• Secure new business (x4 FTBs per month) and build on existing core business through repeat orders
• Identify and contact prospective customers and build relationships to generate future sales and repeat business
• Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Ensure that the % loss of customers per month remain as low as possible, but never exceed 10%
• Pro-actively identify any risks to customer relationships and / or SPD volumes and intervene accordingly to eliminate potential loss of revenue
• Responsible to manage customer concerns or complaints timeously and in accordance to DHL procedures in order to limit potential loss of customers
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
• Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools.
• To assist with any other functions outside of the job description to ensure that the Sales Department runs effectively and efficiently according to network standards as required.

Minimum Requirements

Experience

• Min 3 years of Field Sales experience in consumer/retail and/or marketing planning. Orientation in the field of transport and forwarding advantageous.
• Min 2 years’ experience in a similar capacity and preferably in a mid-size organisation of a related industry
• Previous logistics experience advantageous.
• Strong numerical and analytical skills
• Advanced MS Suite Office skills (Word, Excel, PowerPoint, etc.)
• Strong spoken and written communication skills
• Intermediate project management skills
• Demonstrated ability to influence and build relationships with key stakeholders

Qualifications

• Degree in Business or similar in related discipline. Commercial, Business, Marketing preferred.
• Valid driver’s license

go to method of application »

Sector Head – Mining Sub-Saharan Africa Position

Sector Strategy & Market Growth

• Develop and implement the regional mining logistics strategy aligned with global business priorities.
• Identify key mining corridors and logistics opportunities in major mining markets (South Africa, Angola, Nigeria, DRC, Mozambique, Ghana, etc.).
• Anticipate industry trends, regulatory changes, and infrastructure developments impacting logistics operations.

Business Development & Client Management

• Build strategic partnerships with mining companies, EPCs, and governments to position the company as a preferred logistics partner.
• Secure and manage large-scale, multi-country logistics contracts covering freight, warehousing, transport, and customs.
• Lead account planning and relationship management for top mining clients.

Operational Excellence

• Coordinate with country operations to deliver seamless, safe, and cost-effective supply chain services for the mining sector.
• Ensure alignment with global safety, sustainability, and compliance standards.
• Oversee logistics performance KPIs, network efficiency, and continuous improvement initiatives.

Financial & Commercial Accountability

• Drive the mining sector P&L for Sub-Saharan Africa.
• Manage pricing strategy, cost structures, and profitability across service lines.
• Provide financial forecasts and business performance reporting to regional leadership.

People & Leadership

• Facilitate and mentor a cross-functional regional mining team.
• Foster collaboration between commercial, product, and project logistics units.
• Promote talent development, diversity, and local capacity building.

Now, here is what we need from you!

• Bachelor’s degree in Supply Chain, Business, Engineering, or Logistics (MBA preferred).
• 5 - 10 years of experience in mining logistics, industrial logistics, or project logistics in Africa.
• Proven record of leading sector growth and managing key client accounts.
• Deep understanding of mining operations, regional transport networks, and trade regulations.
• Strong stakeholder management and commercial negotiation skills.
• Experience working in a matrixed, multicultural, and global corporate environment.

go to method of application »

In this  Business Development Manager Position

• Develop target lists of new business within existing portfolio and continuously review and update. 
• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction. 
• Respond to customer enquiries/complaints. 
• Manages and sells within a defined portfolio of existing customers and wins lasting business relationship with DGF. 
• Responsible for establishing customer profiles and customer needs. 
• Additional and renewal project business acquired. 
• Revenue potential of existing account portfolio increased and developed to include project offering 
• Develop and maintain project solutions for existing and new customers. 
• Highlights to above on observations of market dynamics 
• High level of research for developing opportunities for new project business 
• Maintain and support interdepartmental relationships. 
• Collaborate with colleagues across the organization to achieve shared goals. 
• Work with Global team on complex project bids 
• Develops sales within existing portfolio and Plan/strategize/ activities to achieve target budgets. 
• Responsible for conducting high quality presentation of non-standardized solutions to project customers. 
• Establish and present customized offers to customers
• Prepare and realize project offerings. 
• Responsible for product targets as defined within existing portfolio. 
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process. 
• Maintain pipeline in Salesforce 
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions. 
• Informal influence to enable improvement and change within the organization. 
• Assist Global Bid Team where large projects require commercial and technical solutions
• Achieves targets aligned with business goals.
• Demonstrates structured, efficient work processes and methods. 
• Uses sound judgment, manages risk and anticipates impact on overall business. 
• Accomplishes own tasks whilst in support of corporate goals.

go to method of application »

In this Field Sales Executive Position

Customers – New & Existing

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum
• ]Plans and manages medium to large - sized Business Customers
• Builds rapport and trust with customers by being informed about customer’s business and the market
• Recommends solutions based on customer needs by using industry knowledge
• Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations

Sales Manager

• Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• Maintain and support interdepartmental relationships. 
• Collaborate with colleagues across the organization to achieve shared goals

Business Developemnet:

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

• Responsible for product targets.
• Prepare and realize planned sales calls. 
• Responsible for budgeted growth in new and additional business. 
• Secure/collect all necessary information to assess credit worthiness of potential customer. 
• Support receivables functions. 
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process. 
• Report activities, quotes, sales calls and other information through CRM Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

• Knowledge and experience of business development in the Logistics Industry at large 
• Knowledge and experience of all modes of transportation within South Africa and neighboring countries is advantageous 
• New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Sales Proposals, Contract Negotiation, Sales Forecasting, Revenue Growth, Change Management, CRM, Entrepreneurship, Marketing, Sales Channels, Salesforce, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling

go to method of application »

Job Purpose:

• Administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies.

Key Tasks:

• Administer import/ export plans and processes to optimize service and performance
• Perform transactional operational tasks related to import/ export in adherence to regulations and internal procedures
• Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
• Prepare calculations for duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Draft, distribute and archive all required import/ export documents
• Check invoices and shipping documents to enhance accordance with federal regulations
• Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
• Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
• Administer IT systems related tasks to provide updated information on shipment
• Cooperate with internal functions such as customer service, product, sales, etc.
• Connect with overseas office to check and verify shipment information
• Resolve recurring issues, and suggest enhancements for import/ export work methods focusing on increasing effectiveness and efficiency
• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
• Individual contributor without direct responsibility for leading others

Skills:

• Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements:

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• Less than 2 years

go to method of application »

In this  Head of Ocean Freight Growth Position

• Driving volume growth across all OFR products in close coordination with OFR Country management and Country product heads.
• Together with Regional Trade Management, drive the focus on trade lanes and countries as per Trade Lane growth plan. 
• OCC
• Lead OFR pricing activities and ensure pricing efficiency and competitiveness for all ocean freight related sub-products 
• Overseeing all large tenders running through the OCC specialists as part of the global RFQ process and ensure efficient execution with all stakeholders
• Drives automation within the Tender management set up 
• Spearheads RFQ analytics to improve win ratios 
• Drives risk-taking analysis & proposals to deliver country growth targets 
• Simplify country led RFQ’s to increase efficiency 
• Drives STP on tender business 
• Senior Commercial Product Engagement 
• Driving senior commercial product engagement 
• Focal point for Country product development 
• BC Segment 
• Responsible for the Country Growth structure and Country RDM structure (RDM where applicable) 
• Drives development and execution of local trade lane plans via OFR FS Major across all OFR products, according to focus Trade lanes defined by Trade Management 
• Drives target customer definition from a product and/or trade perspective together with local OFR product heads, Trade Management and M & S 
• Drive STP within the BC segment with M & S 
• Coordinates and aligns the commercial approach for all OFR products together with M & S
• Country focal point for M & S 
• Ensures process alignment together with M & S within the country 
• Aligns M&S activities across the country as relevant to OFR product

Now, here is what we need from you!

• In-depth knowledge in the Logistics industry especially the ocean freight product both imports and exports. 
• Clear result orientation and commercial mindset 
• Strategic but action-oriented mindset which contributes to business 
• Strong commercial sense and motivation to serve the customer 
• Good negotiator, always having the aspired goal in mind 
• Needs to be able to lead a team 
• Excellent networking abilities and impeccable interpersonal approach 
• Able to lead larger internal and external meetings
• Min. 8 years of experience in the OFR forwarding industry 
• Sales experience is an advantage
• Used to work in a multinational environment and in a large corporation with proven track record of customer growth and Leadership

go to method of application »

In this Apprentice Position

• Practical Experience: Gain hands-on experience in a dynamic warehouse environment, working alongside experienced professionals.
• Skill Development: Acquire essential skills in DHL Group, Freight Handling, Forklift and Reach truck and many more.
• Mentorship and Support: Benefit from mentorship opportunities and guidance from industry experts who are passionate about your success.
• Career Advancement: Open doors to various career paths within the warehouse and freight forwarding industry and position yourself for long-term growth and advancement.

Now, here is what we need from you!

• Grade 12 or related freight forwarding or logistics qualification
• You must be Female between the age 18 to 35 years.
• Must be a South African citizen.
• Forklift license will be an advantage
• Applicants must reside in Johannesburg

go to method of application »

Role Purpose:

• Participate in design and ensure implementation of field sales priorities to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.

Key Responsibilities:

Sales Per Day and Revenue Target         

• Participate in design of field sales priorities including sales forecast, budget and manpower plans considering business strategy, financial objectives, Group guidelines and policies
• Prepare plans for a defined geographic region, product line or market segment to generate leads, manage accounts and close sales through a field sales team
• Scan market, apply market intelligence, identify and contact prospective customers and build relationships to generate future sales and repeat business
• Assess customer’s business and requirements, and recommend appropriate products/ service
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to major customers
• Pursue major prospects and lead negotiations and construct appropriate terms of sale Responsible to drive local sales team to grow the Shipments Per Day (SPD) volumes according to local / country objectives
• Proactively identify potential challenges that may not be clear in own work area and come up with solutions to modify work methods accordingly
• Support field sales representatives in securing critical sales in key or complex accounts
• Responsible to strategically plan and execute best practice (in terms of sales) in order to continuously grow revenue within the respective area and territories.
• Collaborate and resolve issues with various internal teams such as sales, marketing, operations and service management for resolving customer issues, enhancing sales and customer retention

Reporting and Administration                

• Responsible to handle escalated queries and customer complaints in a courteous and timely manner.
• Responsible to draft and provide ad-hoc business plans, reports and information sheets as and when required by management or customers

People Management

• Manage direct reports by setting clear objectives, providing regular coaching, and fostering a high-performance culture.
• Ensure effective performance management, including goal setting, feedback, and development planning.
• Responsible to identify and initiate change in KPI priorities from time to time as per local business objectives
• Identify and develop talent within the team, ensuring succession plans are in place for critical roles.
• Promote collaboration, inclusion, and psychological safety within the team to drive engagement and innovation.
• Align team capabilities with current and future business needs, ensuring the Sales team remains agile and future-ready.
• Facilitate continuous learning and professional development to build a resilient and capable sales team.
• Manage team workload and priorities to ensure efficient delivery of Sales priorities.

Minimum Requirements

Experience

• Min 6 years of Field Sales experience, with at least 4 years’ experience leading a high performing team
• Min 4 years’ experience in a similar capacity and preferably in a mid-size organisation of a related industry
• Min 4 years’ experience in consumer/retail and/or marketing planning. Orientation in the field of transport and forwarding advantageous.
• Previous logistics experience advantageous.
• Strong numerical and analytical skills
• Advanced MS Suite Office skills (Word, Excel, PowerPoint, etc.)
• Strong spoken and written communication skills
• Project management skills
• Demonstrated ability to influence and build relationships with senior stakeholders.

Qualifications

• Degree in Business or similar in related discipline. Commercial, Business, Marketing preferred.
• Valid driver’s license