Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Responsibilities
- We have an amazing opportunity for an Operations Support Specialist (Contact Centre) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for supporting senior leadership with operational oversight, performance insight, risk management, and cross-functional coordination to ensure the Contact Centre delivers strong player experience, meets service targets, and stays aligned with business priorities.
You Bring:
- A valid drivers licence with own vehicle.
- 2 – 3 Years Administrative Management experience.
- 2 – 3 Years Operations Admin or Support experience.
- Experience with providing insights, summary and solution reports based on data analysis across multiple business streams
- Intermediate Excel experience, particularly experience with VLOOKUP's, Pivots, and data modelling.
A Bonus To Have:
- Experience with creation of Monthly Audit Reports
- Experience within the Gambling Industry
- Experience within a Contact Centre
What You’ll Do For The Brand:
Operational Insight & Decision Support
- Produce concise, leadership-ready summaries of performance, risks, and priorities
- Translate operational data into clear business insights (not just metrics)
- Highlight emerging risks impacting service, cost, or player experience
- Support decisions on resource allocation, escalation handling, and prioritisation
- Maintain visibility of service health, backlog risk, and critical incidents
Performance Monitoring & Reporting
- Monitor core reporting (SLA, CSAT, FCR, AHT, backlog, escalations, productivity)
- Identify trends and root causes behind performance shifts
- Track key contact drivers across events, releases, and issues
- Deliver weekly and monthly operational reviews
- Ensure reporting is accurate, consistent, and actionable
Risk & Incident Management
- Monitor and escalate operational risks impacting support delivery
- Coordinate communication during major incidents (e.g. outages, payment failures)
- Maintain risk logs, action trackers, and follow-ups
- Support post-incident reviews and ensure corrective actions are implemented
Cross-Functional Coordination
- Act as central coordination point across Ops, Product, Game Ops, Fraud, Payments, QA, WFM and Training
- Align support readiness with launches, events, and changes
- Ensure operational impacts are surfaced early to leadership
- Drive accountability on cross-functional actions and dependencies
Planning & Continuous Improvement
- Support forecasting, capacity planning, and peak readiness
- Identify opportunities to improve efficiency, reduce repeat contacts, and lower cost
- Contribute to business cases for process, tooling, or automation improvements
- Drive structured resolution of recurring operational issues
Governance, Compliance & Control
- Support oversight of policy adherence, quality standards, and audit readiness
- Monitor handling of high-risk cases (refunds, account recovery, appeals)
- Identify and escalate compliance or quality risks
- Track corrective actions and ensure closure
Senior Stakeholder Communication
- Prepare clear updates, briefing notes, and reporting packs for leadership
- Present operational insights in a concise, business-focused format
- Communicate risks and recommendations with clarity and urgency
- Support leadership forums, reviews, and decision-making processes
What you’ll bring to the team:
- Good communication
- Teamwork
- Time Management & Prioritization Skills
- Problem Solving
- Urgency & Quick Thinker
- Organization
- Process Optimization
- Cross Functional Collaboration
- Data Analysis
- Project Management
- Business Acumen
Apply Before 06/10/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Sales Agent (Field) to be based in Pietermaritzburg, Kwa - Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
Bonus To Have:
- Prior work experience as a promoter or similar role.
- Excellent customer service skills.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top voucher) distribution
- Strong systems and sales knowledge
Apply Before 06/10/2026
go to method of application »
Responsibilities
- We have amazing opportunities for a Senior Internal Auditor to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- The Senior Internal Auditor will be responsible for and assisting in, the planning, reviewing, reporting and performance of audit assignments, internal control frameworks and risk assessments, including tests of controls and/or tests of detail including (but not limited to): financial audits, IT audits, internal controls, operational performance, compliance with applicable laws and regulations, accreditation standards, contracts, compliance with company policies and procedures, and fraud investigations.
- Works under limited supervision with moderate latitude for initiative and independent judgment under the direction of more experienced internal auditor. Adheres to all corporate policies and procedures as well as professional ethical standards. Complies with the Risk Management Framework. Attends to adhoc tasks and projects as allocated from time to time by the Manager.
You bring:
- Matric with English and Mathematics
- Degree/bachelor’s degree, majoring in auditing.
- Computer literate
- 3-5 years accounting/internal audit experience
What You’ll Do For The Brand:
Financial Metrics/Operational Duties
Auditing
- Prepare and complete the Internal Control Frameworks.
- Complete initial risk assessment and rating of risk.
- Complete walk throughs.
- Execute test of controls.
- Document the outcome of test of controls and relevant findings.
- Assess the effectiveness of controls and rate the residual risk accordingly.
- Identify gaps in process and related controls.
- Formulate recommendations, improvement areas were necessary.
- Address review queries timeously and accurately.
- Complete audit tasks and projects as allocated by the Managers within the set timeframes and deadlines.
- Apply sampling on the methodology and consult with the Manager when necessary/in doubt.
- Extrapolate errors identified in testing against the population as and when needed.
- Take ownership and accountability for allocated internal audits.
- Thoroughly and timely reviews findings and other investigative leads that potentially identify suspicious activity.
- Ensure that auditable transactions, processes, activities, and control systems are compliant with legislation, business policies, and procedures.
- Collaborate with team members across multiple divisions and departments.
- Submit a daily report detailing aspect of work completed and progress of the Junior Internal Auditor.
- Prepare related internal audit reporting for the audit area or related audit project.
- Address Senior Internal Audit Manager queries on the internal audit report timeously.
- Attends to adhoc tasks and projects as allocated from time to time by the Manager
Reviewing and Reporting
- Review the Internal Control Frameworks, audit findings and audit work of the Junior Internal Auditor.
- Assist and reviewing application of sampling with the Junior Internal Auditor.
- Prepare related reporting for the audit area or related audit project.
- Address Manager queries on the report timeously.
- Direct, guide, supervise and train the Junior Internal Auditor.
- Identify gaps or opportunities for improvement with audit policies, procedures, and processes.
- Develop risk mitigation strategies including applicable internal controls.
- Lead teams to monitor, investigate and advise concerned parties by establishing clear accountabilities, roles, and responsibilities to manage the internal audit process.
- Overseeing and implementing an ongoing training program for other team members.
- Investigate any possible fraud and conclude accordingly.
- Remain up to date with procedure updates and related laws, regulations related to the overall group.
- Assist with operational procedure enhancement across the business processes.
- Execution of effective sampling methods and extrapolation of findings.
- Thoroughly and timely reviews reports and other investigative leads that potentially identify suspicious activity.
- Lead teams to monitor, investigate and advise concerned parties by establishing clear accountabilities, roles, and responsibilities to manage the internal audit process.
- Overseeing and implementing an ongoing training program for other team members.
- Investigate any possible fraud and conclude accordingly.
- Remain up to date with procedure updates and related laws, regulations related to the overall group.
- Assist with operational procedure enhancement across the business processes.
- Execution of effective sampling methods and extrapolation of findings.
People
- Identification of training as and when needed for Junior Internal Auditors.
- Comforting of new team members.
- Promotion of a healthy and fair work environment.
- Adhere to the principles of an ethical, honest, transparent, fair work environment.
- Performance must be tracked by yourself, and the onus is placed on you to set-up performance review meetings with manager.
- Conduct performance reviews of Junior Internal Auditor in conjunction with the Manager.
- Communicate in a professional manner.
- Guide, direct, supervise and guide the Junior Internal Auditor.
Compliance, risk, and quality
- Creating, maintaining, and enforcing company policies and procedures.
- Compliance with Risk Management Framework.
- Compliance with relevant laws, regulations, and affiliated professional standards.
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
- Ensure the above (final version) and other documents are chronologically saved/backed up.
- Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Senior and Group Internal Audit Manager.
- Effectively deal with internal, external, SARS, BEE, and any other auditor/regulatory/oversight body in the normal course of business.
- Report suspicious behavior and fraud findings immediately.
- Promote declaration of all gifts.
- Promote non acceptance of kickbacks. Instances to be reported immediately.
- Promote declaration all conflicts of interest upfront.
- Promote a culture of confidentiality within the business with regards to the protection of personal information.
- Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
- Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Stay updated with changes in the relevant industry and changes to relevant Acts/Regulations.
Growth and new markets/products
- Source new products/innovations/robotics/artificial intelligence/predictive analysis/predictive analytics.
- Development of existing products/software.
- Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals of the broader group.
- Assist with company projects or lead company projects as allocated from time to time.
What You’ll Bring To The Team:
- Computer Literate
- Accountability
- Analytic and problem - solving
- Training
- Coaching
- Facilitation
Apply Before 06/10/2026
go to method of application »
Responsibilities
- We have amazing opportunities for a Sales Agent (Field) to be based in Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Apply Before 06/11/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- We have an amazing opportunity for Sales Agent Field to be based in Steve Tshwete, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Sales exp
- Customer Service
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 06/11/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- We have an amazing opportunity for Sales Agent Field to be based in Ermelo, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Sales exp
- Customer Service
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 06/11/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader to be based in Phoenix, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
You Bring
- 12 months within the Retail, Gaming or Betting industry
A Bonus To Have:
- Diploma/ Degree/ NQF 4 Learnership
- Valid Driver’s License.
- 1-2 Years leadership experience.
What You’ll Do For The Brand:
Branch Growth
- To ensure achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable. (A requirement in express Branches)
Cash Administration
- Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
- Ensure adherence to credit card administration &EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with team leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
- Recovery process must be managed in line with processes/procedures.
- The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and I.D number to validate payment after 90 days.
Branch Reporting
- Ensure that daily newsflashes provide a high level overview of the operations for the day.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.
Security Management
- Be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your branch.
- Ensure all camera’s inside and outside the branch are all in working order.
- Manage all security aspects in the branch.
- The cashing up process must be conducted with the branch doors closed with security monitoring the area.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allow to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People Management
- Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest Service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
What You’ll Bring To The Team:
- Demonstrate a good understanding of betting procedures and betting types.
- Demonstrate good business acumen skills.
- Demonstrate good financial management skills.
- Excellent people management skills.
- Customer service and orientation experience.
- Must be able to identify, analyse, organise, and solve problems.
- Follows through and delivers results despite obstacles.
- Good attention to detail.
Apply Before 06/11/2026
go to method of application »
Responsibilities
- We have amazing opportunities for a Sales Agent Field to be based in Stanger, KwaZulu Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
What You’ll Do For The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring To The Team:
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Apply Before 06/12/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for x2 Betting Clerks to be based in Phoenix, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.
A Bonus To Have:
- Valid driver’s license
- Related Diploma/Degree
- Matric
- 1-2 years’ experience in the Gaming industry.
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Qualifications
- 1-2 Years in Gaming Industry advantageous
Apply Before 06/12/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Restaurant Manager based in Phoenix, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will take accountability for, manage and report on the F&B branch function in order to ensure smooth running and management of operations.
- This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies.
- Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.
You Bring:
Bonus To Have:
- Food and Beverage qualification
- Food and Beverage industry experience
What You’ll Do For The Brand:
- Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
- Ensure internal F&B processes are followed.
- Ensure the GAAP system is up and running at all times.
- Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
- Ensure the cutlery and crockery is clean and in good condition for use by customers.
- Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
- Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
- Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
- F&B branch cost and budget management to ensure maximum profitability. Financial management of F&B targets for the branch, cash and stock control.
- Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
- Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back-office stock.
- Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
- Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
- Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
- Ensure timeous submission of daily, weekly, monthly F&B reports.
- Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
- Any other ad-hoc functions as requested by management.
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Strong attention to detail.
- High level of integrity, trustworthiness and reliability.
Apply Before 06/12/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) to be based in Ixopo, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.
You Bring:
- Valid driver’s license.
- 12 months experience in a leadership role.
- Track record of over – achieving quota.
- Ability to understand customer needs and handle different types of personalities.
A Bonus To Have:
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher outlets. Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily Reports
- Any other related duties that might be required.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
Apply Before 06/12/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Product Quality Assurance to join our team in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
- The successful incumbent will be responsible for testing and evaluating the performance of the online betting platforms. Running a variety of tests while products and features come out of development. Identifying errors and providing feedback to ensure the platforms and products meet the businesses’ quality standards.
You Bring:
- Strong betting knowledge
- Must be prepared to work after hours and weekends
A Bonus To Have:
- Studying towards or complete degree/diploma
- Experience in Quality Assurance Testing
What You’ll Do For The Brand:
- Ability to identify critical quality risks and to communicate them effectively
- Provide quality support for the Product team, ensuring high quality releases
- Maintain all current product operations online by identifying shortfalls and introducing new solutions.
- Defining appropriate measures to ensure product quality.
- Analyzing and monitoring the performance of products.
- Developing and initiating solutions in the form of business request documents and reporting for online developments and bugs.
- Reviewing and approving test results.
- Developing and tracking test metrics.
- Ability to create and execute test cases for software in development.
- Strong attention to detail, analytical skills, and problem-solving aptitude.
- Identifying new innovations and assessment of Competitors products.
- Ensure enhancement of products and improving the functionality for the end users of these applications.
- Competitor analysis reporting.
- Project lead product testing before releasing to live environment.
- Ability to work under pressure.
- Identifying and eliminating the factors within the platforms that may pose a risk to the business.
- New business ideas and improving current business work practices.
- Involvement in making user manuals for system applications.
- Any other ad hoc duties that might be required.
Apply Before 06/12/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progressto management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 06/12/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Sculler based in Springfield Park, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for maintaining cleanliness and orderliness in the kitchen area of a restaurant or food business. Clean dishes, kitchen, food preparation equipment, or utensils.
- Grouping and stacking of the used crockery, glassware, and cutlery is vital to avoid damages or losses caused. A systematic process must be followed to the word to achieve just that.
You Bring:
- Housekeeping/Scullery experience
What You’ll Do For The Brand:
- The sculler must be dressed in Hollywood PPE as per prescribed rules and regulations.
- Performs any combination of the following duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition: Sweeps and mops floors. Wash dishes, glassware, flatware, pots, or pans by hand. Wipes worktables, walls, refrigerators, and meat blocks, defrosts freezers, and cleans cold rooms
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Sweep or scrub floors.
- Clean garbage cans with water or steam. Segregates and removes trash and garbage and places it in designated containers. Sort and remove trash, placing it in designated pickup areas.
What You’ll Bring To The Team:
Apply Before 06/12/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Bartender to be based in Durban CBD, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for mixing and serving drinks and/or snacks or food to punters/customers, directly or through waitrons. Ensure exceptional customer service and ensuring clean and tidy service areas.
You Bring:
- Experience in the Service Industry
A Bonus to have:
- Experience with POS system
- Exposure to Stock Management
What You’ll Do For The Brand:
- Ensure that uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
- Ensure that the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is neat and tidy at all times. Ensure the service area is cleaned before customers are seated. There should be no empty glassless, Beverage containers, excess cutlery, or crockery in the service area. Clean glasses, utensils, and bar equipment. Condiments, water, ice, napkins, straws etc. is replenished
- Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and take into account relevant trends, and busy periods/events that might increase stock requirements. Submit to F&B Supervisor, receive stock from F&B Supervisor as per requisition form, and sign. Ensure that opening stock is recorded
- Ensure that fridges are sufficiently stocked and ensure stock rotation at all times
- Ensure that the Float is correct Count in the presence of the F&B Supervisor, if there is a shortage advise the F&B Supervisor prior to opening.
- Greet customers and thank guests, always acting in a proactive and positive manner. Show interest to the customer/punter, pay attention when they speak, and maintain eye contact during conversations.
- Present menus to customers/punters and answer questions about menu items. Advise on daily specials and make recommendations upon request. Promote food and beverage items. Communicate in a clear and professional manner and address the customer in a respectful manner. Serve orders for beverages and/or snacks or food timeously. Check with customers to ensure they are enjoying their beverages and/or meals and take action to correct any problems
- Take beverage and/or food orders as soon as the customer/punter is seated. Ensure beverage order is taken within five minutes after the menu is presented. Food/ snack orders are placed if requested. If required check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the customer appear to be under aged.
- Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated
- Follow up on food delays from the kitchen, advise punters/customers on delays, and regularly communicate the status of the order
- Ensure that the customer/ punter complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the supervisor
- Collect payments from customers either by cash or card. Correctly record the payment. Thank the customer/punter for the tip. Any voids to be authorized by the F&B Supervisor.
- Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for. Shortages will be dealt with accordingly. Accountable for all the sales recorded under your account during the shift. Print Generic stock sheets of actual stock count names and codes. Count Stock, sign next to changes with F&B Supervisor. Disclose all breakages and wastage to the F&B Supervisor.
- Ensure that all personal food and beverage purchases are signed off by the F&B supervisor and are checked once received to verify. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
- Ensure that the service area is clean and tidy in preparation for the next shift.
- Ensure that internal procedures are adhered to.
- Any ad hoc duties that might be required
What You’ll Bring To The Team
- Exceeding the clients’ expectations in regard to service delivery
- Use correct tone and apply content according to topic appropriateness
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate times
- Actively promotes and sells products or services
- Follows through and delivers results in spite of obstacles
- System experience in terms of understanding the POS process linked to the GAAP system
Apply Before 06/12/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- We have an amazing opportunity for Sales Agent Field to be based in East London, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Sales exp
- Customer Service
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 06/15/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- We have an amazing opportunity for Sales Agent Field to be based in Port Elizabeth, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Sales exp
- Customer Service
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 06/15/2026
go to method of application »
Responsibilities
- We have amazing opportunities for a Betting Clerk to be based in Wynberg, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.
A Bonus To Have :
- 1-2 Years in Gaming Industry advantageous.
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching's which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
Apply Before 06/15/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader, based at our Regional Office in Ceres, Cape Town, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
With Hollywoodbets
You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 12 months within the Retail, Gaming or Betting industry.
A Bonus to Have:
- 1-2 Years leadership experience.
What You’ll Do For The Brand:
Branch Growth
- Ensure achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching's which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team Member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable. (A requirement in express Branches).
Cash Administration
- Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Educate Team Members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
- Ensure adherence to credit card administration &EFT policies where applicable.
- Ensure Team Member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with team leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
- Recovery process must be managed in line with processes/procedures.
- The correct process must be followed with lost ticket claims.
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and I.D number to validate payment after 90 days.
Branch Reporting
- Ensure that daily newsflashes provide a high level overview of the operations for the day.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.
Security Management
- Be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your branch.
- Ensure all camera’s inside and outside the branch are all in working order.
- Manage all security aspects in the branch.
- The cashing up process must be conducted with the branch doors closed with security monitoring the area.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any Team Member.
- Team Members on duty are not allow to take personal bets within the Branch.
- Team Members are not allowed to be behind the terminal counters when off duty.
- Team Members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the branch is circulated to all Team Members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People Management
- Manage Team Member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest Service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
Apply Before 06/15/2026
go to method of application »
Skill Set
- Promotion
- Excellent Customer Service
- Communication
- Active Listening
Responsibilities
- We have an amazing opportunity for Sales Agent Field to be based in eMalahleni, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
You Bring:
- Sales exp
- Customer Service
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
Apply Before 06/15/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Team Leader, based at our Regional Office in Mossel Bay, Cape Town, Western Cape. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
With Hollywoodbets
You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 12 months within the Retail, Gaming or Betting industry.
A Bonus to Have:
- 1-2 Years leadership experience.
What You’ll Do For The Brand:
Branch Growth
- Ensure achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching's which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team Member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable. (A requirement in express Branches).
Cash Administration
- Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Educate Team Members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
- Ensure adherence to credit card administration &EFT policies where applicable.
- Ensure Team Member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with team leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
- Recovery process must be managed in line with processes/procedures.
- The correct process must be followed with lost ticket claims.
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and I.D number to validate payment after 90 days.
Branch Reporting
- Ensure that daily newsflashes provide a high level overview of the operations for the day.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.
Security Management
- Be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your branch.
- Ensure all camera’s inside and outside the branch are all in working order.
- Manage all security aspects in the branch.
- The cashing up process must be conducted with the branch doors closed with security monitoring the area.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any Team Member.
- Team Members on duty are not allow to take personal bets within the Branch.
- Team Members are not allowed to be behind the terminal counters when off duty.
- Team Members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the branch is circulated to all Team Members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People Management
- Manage Team Member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest Service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
Apply Before 06/15/2026
go to method of application »
Responsibilities
- We have an amazing opportunity for a Motions Graphic Designer to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be responsible for the envision and design of motion graphics for video intros, titles and explainer videos. Integrate/composite animations into camera footage.
You Bring:
- Completed or Studying towards a qualification in Graphic Design
- A valid drivers licence
- Experience in After Effects, Photoshop, Illustrator, Premiere Pro, Cinema 4d
- Microsoft Office (Word, Excel and PowerPoint) Skills
Basic knowledge of:
- Video/Photography Skills
- Lighting
- Audio recording
What You’ll Do For The Brand:
- Create animations for event and marketing videos e.g. lower thirds, titles, explainer videos
- Edit video and record audio for animations
- Work closely with graphic designers to ensure designs are implemented to brief.
- Adapt promotional artwork for video production
- Produce creative promotional artwork
- Maintain department server order
- Create visuals for the digital marketing and social media departments (YouTube, Twitter, Facebook, Instagram and Blog)
- Continuously assess the competitor and keep up with industry trends
- Scamping of new ideas for visual representation
- Liaise with the design department to get campaign artwork
- Work closely with copy writers, designers etc., to develop content, optimise the use of each digital channel for campaign efforts and execute the campaign vision.
- Take direction from department leadership, including documenting detailed requirements, and asking questions to clarify assignments.
- Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate.
- Contribute to brainstorming new and creative growth strategies.
What you’ll bring to the team:
- Good communication
- Teamwork
- Time Management & Prioritization Skills
- Problem Solving
- Urgency & Quick Thinker
- Organization
- Process Optimization
- Cross Functional Collaboration
- Data Analysis
- Project Management
- Business Acumen
Apply Before 06/15/2026
go to method of application »
Skill Set
- Strong listening,
- communication,
- presentation,
- social skills
- Negotiating Skills
- Sales knowledge
Responsibilities
- We have an amazing opportunity for a Team Leader (Mobile) to be based in eMalahleni, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
- Ensure growth targets for mobile betting are achieved Analyze financial information to identify trends, manage costs, and increase revenue in the team Ensure proactive reporting on these areas.
Skills Set for Internal Candidates:
- Strong listening,
- Communication,
- Presentation,
- Social skills
- Negotiating Skills
- Sales knowledge
Responsibilities for Internal Candidates:
- Work closely with Area Managers to meet required targets on Active and Qualified accounts
- Plan marketing campaigns with the assistance of the Area Manager and Marketing Team
- Facilitate promotional activities daily
- Ensure marketing material is available and in good condition for CSI handovers at Regional and National campaigns, all campaigns should be completed successfully and professionally
- Measure effectiveness of promotions (ROI) use Promo Tracker to measure the effectiveness of the promotion or event
- Conduct market analysis/research to make suggestions for improvements
- Recruitment, interviewing, and coordinating with AM/Trainer for induction.
- The performance and team management of Mobile Clerks includes the setting of daily targets, completing performance reviews, (twice a year), and conducting day-to-day people management functions such as HR/IR and the poor performance management (PIP) functions
- Growth, branding, and rollout of Top Up Voucher outlets in all distributor networks. Visiting outlets where required
- Organize continuous training to ensure mobile clerks have been trained to understand betting types, betting processes, mobile betting, and TUV
- Ensure that cash-ups are done following cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Provide day-to-day operational support to Area Managers
- Daily Reports
- Management of the team members leave, absenteeism, and attendance.
- Management of stock (daily report on stock levels and usage)
- Any other related duties that might be required
Job Requirements for Internal Candidates
- Matric
- Valid Driver’s License
- A minimum of 12 months in a leadership role
- Track record of over-achieving quota
- Ability to understand customer needs and handle different types of personalities
Qualifications
- Matric
- Valid Driver’s License
- A minimum of 12 months in a leadership role
- Track record of over-achieving quota
- Ability to understand customer needs and handle different types of personalities
Apply Before 06/16/2026
Method of Application
Use the link(s) below to apply on company website.
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