Job Openings at Kerzner International

Key Duties and Responsibilities

• Will Perform relevant duties of the Late shift Reservations Agent
• Inspire guests with an attitude of personal attention to their requests
• A commitment to a sense of urgency, immediacy and total responsiveness
• Anticipate guest needs and address them in a refreshing manner
• Demonstrate commitment to uncompromising standards of excellence
• Have superior knowledge of Cape Town and surrounds
• Approach each guest in a confident and welcoming manner
•  Work as a team with all other Departments in their endeavor to delight the guest
• Demonstrate a willingness to “go the extra mile” to exceed guest expectations
• Show respect for guests security and privacy at all times
• Dissatisfied guests are acknowledged immediately and attended to without delay.
•  The guest is assured that the complaint will receive immediate attention and such complaints are resolved within the individual’s ability or are referred to the appropriate person.
•  Complaints are followed up where appropriate to ensure satisfactory actions are taken
• To understand the basic business imperative and operational standards with regard to the establishment
• To adhere to agreed systems and procedures
• Represent the establishment in a positive manner at all times
• To complete all given tasks in a timely manner and to adhere to operational hours as needed
• Process Incoming and outgoing telephone calls, communicate verbally, written communication, provide customer information, receive and process reservations
• The telephone is answered within 3 rings according to the prescribed criteria and TSA call flow criteria
• All reservations are processed accurately and efficiently
•  Different types of guests requirements are accommodated e.g. VIP’s, disabled, elderly
• Communicating of any guest-related information to all relevant departments
• Guest expectations are exceeded in all areas
• All relevant details are recorded accurately e.g. payment details
• Appropriate recommendations, options and alternatives are communicated to the guest
• Confidentiality of information is maintained at all times
• Special Requests are communicated to relevant Departments
• Every call to be used as an opportunity to upsell
• Facilities, activities and special events are promoted
• To remain fully informed at all times regarding the facilities that the hotel has to offer and Cape Town as a destination
• To ensure you remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests
• Sales & Marketing activities are supported
• Ensure accuracy of all market segments with rate codes when making reservations when making reservations.
• Processing of all reservations by mail, telephone, E-mail, GDS, third party websites and fax - one-hour turnaround time
• Processing of all reservations from agents, tour operators, general public and sales
• Passing on accurate guest information to relevant departments
• Processing of all cancellations, revisions and information updates or changes
• On a daily basis to accurately input individual reservations in the PMS
• To respond to all reservations/inquiries within one-hour turnaround time
• Thorough knowledge of Frequent Flyer Products, services and administration e.g. Emirates program
• To accurately inform all individual and guest reservations of the hotel cancellation policy
• To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
• To ensure that all relevant administration is kept updated at all times
• To follow up on all no shows and to change accordingly.
• To follow up on late cancellations and charge accordingly
• To follow up on early departures and charge accordingly
• Query account transfers receive required authorization
• All colleagues are dealt with in a polite and helpful manner at all times
• Contribute to team work which positively impacts on Guest Service
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict
• Management is kept informed in an appropriate and accurate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary
• Adhere for Forbes and LQA standards
• Instructions from management are treated constructively and acted upon
• All health, safety & security procedures implemented to ensure safety of guests and colleagues
• Grooming and uniform wear conform to standards and requirements
• Proactively participates in own development
• The Hotel operates a quality assurance “mystery Guest” audit program every month.  
• The passing mark is 90% for the Reservations Department.
•  When the department has scored under 90%, to assist the Reservations Manager in providing a written report detailing both explanations and remedial actions being implemented to improve performance. 
• To abide by the Mystery call standards and Hotel specific criteria: in order to secure a minimum General Score of 90% for the Department.

Skills, Experience & Educational Requirements

• Computer literate including relevant software and experience in using a PMS system
• At least 2 year experience in a similar position
• Focus on detail which is a major requirement of the job
• To be able to work efficiently and quickly in a fast paced environment
• Be able to prioritize as this position has multiple projects going simultaneously
• Very socially-focused, requires “how can I help you?” attitude
• To be able to build and maintain relationships
• Adherence to procedures and guidelines is important
• Effective Communicator, open-flowing communication is important
• Must be friendly and genuinely interested in the business, agenda and needs of others including the company, its management and customers
• Persuasive selling style to communicate the company’s services & facilities, policies and terms and conditions
• To be able to work with and for others in a helping role
• To be able to lead by example, to be able to assist when required
• Task driven to ensure proper results
• Work accurately with figures and perform advanced calculations

go to method of application »

Key Duties and Responsibilities

• Inspire guests with an attitude of personal attention to their requests
• A commitment to a sense of urgency, immediacy and total responsiveness
• Anticipate guest needs and address them in a refreshing manner
• Demonstrate commitment to uncompromising standards of excellence
• Have superior knowledge of Cape Town and surrounds
• Approach each guest in a confident and welcoming manner
• Work as a team with all other Departments in their endeavor to delight the guest
• Demonstrate a willingness to “go the extra mile” to exceed guest expectations
• Show respect for guests security and privacy at all times
• Dissatisfied guests are acknowledged immediately and attended to without delay.
•  The guest is assured that the complaint will receive immediate attention and such complaints are resolved within the individual’s ability or are referred to the appropriate person.  
• Complaints are followed up where appropriate to ensure satisfactory actions are taken
• To understand the basic business imperative and operational standards with regard to the establishment
• To adhere to agreed systems and procedures
• Represent the establishment in a positive manner at all times
• To complete all given tasks in a timely manner and to adhere to operational hours as needed
• Process Incoming and outgoing telephone calls, communicate verbally, written communication, provide customer information, receive and process reservations
• The telephone is answered within 3 rings according to the prescribed criteria and TSA call flow criteria
• All reservations are processed accurately and efficiently
•  Different types of guests requirements are accommodated e.g. VIP’s, disabled, elderly
• Communicating of any guest-related information to all relevant departments
• Guest expectations are exceeded in all areas
• All relevant details are recorded accurately e.g. payment details
• Appropriate recommendations, options and alternatives are communicated to the guest
• Confidentiality of information is maintained at all times
• Special Requests are communicated to relevant Departments
• Every call to be used as an opportunity to upsell
• Facilities, activities and special events are promoted
• To remain fully informed at all times regarding the facilities that the hotel has to offer and Cape Town as a destination
• To ensure you remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests
• Sales & Marketing activities are supported
• Ensure accuracy of all market segments with rate codes when making reservations when making reservations.
• Processing of all reservations by mail, telephone, E-mail, GDS, third party websites and fax - one-hour turnaround time
• Processing of all reservations from agents, tour operators, general public and sales
• Passing on accurate guest information to relevant departments
• Processing of all cancellations, revisions and information updates or changes
• On a daily basis to accurately input individual reservations in the PMS
• To respond to all reservations/inquiries within one-hour turnaround time
• Thorough knowledge of Frequent Flyer Products, services and administration e.g. Emirates program
• To accurately inform all individual and guest reservations of the hotel cancellation policy
• To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
• To ensure that all relevant administration is kept updated at all times
• To follow up on all no shows and to change accordingly.
• To follow up on late cancellations and charge accordingly
• To follow up on early departures and charge accordingly
• Query account transfers receive required authorization
• Check next day’s arrivals according to standard operating procedures and look for any missing correspondence, reconfirm all arrangements and hand over to the Front desk
• Check and chase 2pm tentative reservations

Skills, Experience & Educational Requirements

• Computer literate including relevant software and experience in using a PMS system
• At least 1 year experience in a similar position
• Focus on detail which is a major requirement of the job
• To be able to work efficiently and quickly in a fast paced environment
• Be able to prioritize as this position has multiple projects going simultaneously
• Very socially-focused, requires “how can I help you?” attitude
• To be able to build and maintain relationships
• Adherence to procedures and guidelines is important
• Effective Communicator, open-flowing communication is important
• Must be friendly and genuinely interested in the business, agenda and needs of others including the company, its management and customers
• Persuasive selling style to communicate the company’s services & facilities, policies and terms and conditions
• To be able to work with and for others in a helping role
• To be able to lead by example, to be able to assist when required
• Task driven to ensure proper results
• Work accurately with figures and perform advanced calculations

go to method of application »

Key Duties and Responsibilities

• As a Runner you must be able to perform all duties of a Busser and work all pick up areas.  
• A Runner must be able to multi task, prioritize and remain calm under pressure.
•  As a Cocktail Server you are responsible primarily for running dishes to tables.  

You must: 

• Have full knowledge of the food menu.
• Know all the table numbers in the restaurant and lounge bar.
• Be able to work all pick up areas: Hot Kitchen, Sushi Bar and Lounge Bar
• Carry plates confidently and elegantly.
• Read and understand kitchen tickets.
• Explain every dish at the table.
• Communicate effectively and respectfully with the Kitchen Chefs.
• Clear stations and tables and bring plates back to the kitchen. 

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge

go to method of application »

Key Duties and Responsibilities

The main scope and responsibilities of a Security Controller is to ensure that he/she has the following skills, knowledge and experience pertaining to a security control room  

• CCTV camera monitoring
• Security deployment and access control
• Liaison with other departments
• Control room operations
• Administration and cost control
• After hours stores access
• Key registers
• Key handling
• WCA – register
• Handling cash-ups and floats
• Security deployment
• Fire panel duties
• Bag & body searching
• Liaison with all departments regarding security related aspects
• Dealing with guest and staff
• Lost & found
• Maintaining accurate Security log books and detailed handover between shifts 

Skills, Experience & Educational Requirements

• Fluent in English both verbally and written.
• Successfully completed A levels (High School Diploma)
• Computer literate. (Microsoft office)
• Completed a course in Basic Firefighting.
• Completed a course in First Aid.
• CCTV experience a distinctive advantage
• Basic Knowledge of the Fire Panel/Alarm System
• Security Operations and Control Room Experience

go to method of application »

Key Duties and Responsibilities

• Collect listings of the arrivals, departures, VIPS as well as initial requests for the mini bar from Reception before stating replenishment of the rooms.
• To ensure the highest standards of the O&O Cape Town are always projected by ensuring the Mini bar is clean and stocked to standard SOP/ product list.
• Stock the mini bar to par level every day and ensure all used products are charged immediately to the GUESTS account.
• Ensuring all actual stock and current stock is recorded on a stock sheet, as well as the replenished stock. 
• Report to the IRD Supervisor or Manager at start of shift.
• Collect keys for trolleys at Reception.
• The attendant who collects the keys is entitled to open the trolleys with their mini bar colleague and count all stock in all the trolleys and record it as opening stock.
• The trolleys are to be stocked to the appropriate par level.
• All stock in the mini bars in the rooms is to be recorded in writing and all sales made in mini bars are to be charged immediately.

General

• Learn the hotel’s fire and safety procedures and how to operate the restaurants firefighting equipment.
• Learn the facilities of the hotel and the daily events and functions, in order to satisfy guest inquiries and briefings.
• Perform other duties as assigned on the weekly schedule.
• Attend training sessions and briefings.
• To be responsible for ensuring the maintenance of all equipment within the hotel and report any untoward activities to the IRD Manager.
• This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform from time to time.

Skills, Experience & Educational Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• To be positive, energetic, self-motivated and presentable.
• Must be accurate in numeracy skills such as addition and subtraction  

go to method of application »

Key Duties and Responsibilities

• Communicate effectively and respectfully to guests on all levels.
• Communicate effectively and respectfully to all members of staff.
• Multi task and prioritise your work.
• Explain the Nobu concept effectively.
• Understand timing of dishes and order your food accordingly.
• Understand out times and handle your tables accordingly.
• Read tables and understand guests’ needs and dislikes.
• Take orders correctly and communicate them to the relevant sections.
• Follow up your orders.
• Carry trays confidently and comfortably.
• Carry plates confidently and comfortably.
• Have full knowledge of the food menu.
• Have full knowledge of the bar and sake bar products.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languague is a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge

go to method of application »

Key Duties and Responsibilities

• Practice proper telephone etiquette with colleagues and resort’s guests.
• Carry out any other reasonable duties and responsibilities as assigned by Management.
• Maintain a high standard of appearance, grooming and levels of personal hygiene, as per One&Only standard, at all times.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for emergency situations.
• Develop and maintain an understanding of the overall organisation’s mission, vision and values.
• At all times to project a favourable image of One&Only Cape Town and One&Only Resorts to the public.
• Ensure all activities are carried out honestly, ethically and within the parameters of the South African Law.
• Monitor office stationery usage and ordering.
• Ensure energy and cost-saving measures are implemented and evaluated on a continuous basis.
• Report incidents of breakages, equipment repair and maintenance to Department Head.
• To ensure that company and statutory hygiene standards are maintained in all work areas by being fully aware of all health and safety, fire and emergency procedures, report any potential hazardous situations within the work place
• Keeps a clean and tidy office environment ensuring all equipment is in working order.
• Does not operate any equipment unless is familiar with its operation.
• Maintain a satisfactory conduct of Health and Safety and administer IOD records and correspondence to the commissioner. 
• Lead by example, inspire and motivate those around you with enthusiasm, guide others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind. 
• To effectively communicate and maintain favourable working relationships with colleagues at all levels and to handle any colleague/ guest complaints in a professional manner, as per resort’s Policy & Procedure (service recovery).
• Participate in required training related to the job.
• Ensure employees and visitors receive a warm welcome to Human Resources.
• Attend and participate in team events.
• Responsible for the overall filing system in Human Resources, ensuring employee files are accurate and up-to-date, that filing takes place on a regular basis and monitors that Human Resources colleagues adhere to departmental and Resort filing standards.
• Assist Human Resources Officer to collate BBBEE reports specific to annual submissions as it pertains to key areas of responsibility.
• Screen employee queries and direct employees to the respective Human Resources team member. 
• Manage the office in terms of trace filing and follow up, diary management for Human Resources Manager, stationery provisions, daily reports, employee mail and incoming faxes.
• Provide administrative support to Human Resources Manager and the department, for Human Resources related correspondence, including memorandums, forms, letters and reports.
• Responsible for issuing of employee letters, such as bank and reference letters.
• Responsible for new-starter administration and follow up on outstanding new-starter documentation.
• Advise HOD about monthly probation review administration and follow up.
• Assist HR Manager in co-ordination of monthly contract renewal communication and respective follow up.
• Take minutes of departmental meetings and other meetings as and when requested.
• Ensure continuous internal communication flow by issuing of team notices, memos, updating notice boards and distributing a regular employee newsletter.
• Assist with organization of team events and actively participate in such events.
• Assist with new-starter orientation as and when required.
• Assist with any Human Resources related duties as and when required by Management.
• Attend Human Resources monthly meetings, daily briefings and all other related meetings.
• Keep adequate records of requisitions and purchasing orders for the division ensuring appropriate and accurate filing systems are in place..
• Keep up to date with IR (Industrial Relations) and assist colleagues with queries in this regard.
• Assist Human Resources officer with the transport arrangement for employees at O&OCT.

Requuirements:

• Minimum Diploma or Bachelor’s Degree level education in a related field.
• At least 2 years’ experience in acknowledge / acclaimed / recognized resort and hotels and/or in related industry like tourism, food services and/or relevant experience in the position applying for.
• Should have excellent communication skills and must be fluent in English (additional foreign language would be an advantage).
• Strong interpersonal and communication skills with all levels, and ability to convey information clearly and effectively.
• Demonstrate leadership qualities.
• Project a positive attitude.
• Guest oriented, with focus on proving customer and personal service.
• Excellent Time Management, submitting relevant reports on time.
• Should be able to work independently (with minimum supervision) and must work well in a team.
• Should be flexible and able to work in a multi-tasking role.
• Computer literate and knowledge of HR Personnel and Payroll Systems
• understanding of the Basic Conditions of Employment Act, Employment Equity and Labour Relations procedures, recruitment, training and personal information systems.