Job Openings at MIBCO

Duties and Responsibilities

• Receives and logs new social benefit funds applications.
• Ensures all member data on the Mibco system is correct and valid.
• Validates the application details.
• Ensures that the employee/employer is due for the benefit applied for.
• Assesses applications in accordance to the funds rules and regulations.
• Verifies the payment of the benefit due.
• Issue application forms, tax certificates and benefit statements.
• Handle client queries.
• Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
• Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements.
• Filing of all provident fund claims that are not on ready to process status.
• Process provident fund claims that are on ready to process status.

Knowledge/Experience/Skills/Requirements

• Verbal and written communication skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients   as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc.
• Must have good interpersonal and low-level decision-making skills
• Must have attention to details
• Above average administration skills required

Requirements

Qualifications

• Matric (standard 10)
• General knowledge of benefit funds
• 1 year fund benefit processing/ assessment experience will be an advantage
• Customer orientated behavior
• Computer literate – Microsoft package (intermediate level) advantageous

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Duties and Responsibilities

• Assist Agents, Team Leader(s) and Chief Agent in the implementation of regional inspectorate activities in a way that ensure that the regional and national strategic and financial objectives are met.
• Gather information for input into annual planning process within the region.
• Gathers and documents information regarding relevant aspects for the monthly agenda for Regional Councils
• Assist Agents, Team Leader(s) and Chief Agents so that they provide high and effective levels of service to establishments and members.
• Assist Agents in the printing of inspection schedules in order to conduct routine inspections.
• Document the outputs of routine inspections conducted by Agents.
• Assist Agents in maintaining relationship with establishments, by ensuring all messages or queries received are relayed to the Agents timorously.
• Compiles and sends notices to establishments regarding arrears, inspections, contraventions and other motor industry information.
• Participate in the inspection and regional team in a manner that promotes a productive and effective team.
• Provides inspectorate-related administrative support.

Knowledge / Experience / Skills / Abilities

• Average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have problem solving skills
• Must have good analytical skills with attention to detail
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification.
• Good typing skills required
• Knowledge of the Labour Relations Act will be an advantage
• Knowledge of the Bargaining Council Agreements will be an advantage
• The ability to communicate in English is essential and be able to handle own correspondence.
• Computer literacy (Word & Excel) required