Admin Support Agent at MIBCO

Duties and Responsibilities

• Assist Agents, Team Leader(s) and Chief Agent in the implementation of regional inspectorate activities in a way that ensure that the regional and national strategic and financial objectives are met.
• Gather information for input into annual planning process within the region.
• Gathers and documents information regarding relevant aspects for the monthly agenda for Regional Councils
• Assist Agents, Team Leader(s) and Chief Agents so that they provide high and effective levels of service to establishments and members.
• Assist Agents in the printing of inspection schedules in order to conduct routine inspections.
• Document the outputs of routine inspections conducted by Agents.
• Assist Agents in maintaining relationship with establishments, by ensuring all messages or queries received are relayed to the Agents timorously.
• Compiles and sends notices to establishments regarding arrears, inspections, contraventions and other motor industry information.
• Participate in the inspection and regional team in a manner that promotes a productive and effective team.
• Provides inspectorate-related administrative support.

Knowledge / Experience / Skills / Abilities

• Average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have problem solving skills
• Must have good analytical skills with attention to detail
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification.
• Good typing skills required
• Knowledge of the Labour Relations Act will be an advantage
• Knowledge of the Bargaining Council Agreements will be an advantage
• The ability to communicate in English is essential and be able to handle own correspondence.
• Computer literacy (Word & Excel) required