Job Openings at National Credit Regulator (NCR)

Requirements:

• The suitable candidate must have the following qualifications and experience: a relevant three-year degree, National Diploma, or equivalent qualification; eight (8) years’ experience within the Human Resources (HR) function; five (5) years’ experience in SAGE payroll processing (mandatory); and three (3) years’ experience at supervisory level.

Duties:

To Partner with the Human Resources Manager and EXCO in delivering the HR value proposition within NCR , which includes the following:

• Assist the HR Manager with the implementation of the HR business plan and policies.
• Oversee/take ownership of the operational activities of the HR department
• Ensure that payroll is administered/processed and managed effectively (full Payroll function)
• Assist the HR Manager with to implement strategic objectives through business planning
• Assist the HR Manager in running the “end to end” HR Processes within the Organisation (Employee Wellness.
• People Management, Change Management, Compensation and Benefits, Job Design and Job Evaluation Recruitment and Training and Development.)
• Coaching and mentoring of HR Staff members
• Support the HR Manager to detect, prevent, mitigate and manage HR risks
• Provide support for Business Continuity plan (BCP)
• Review and update the departmental risk register.
• Develop, review and monitor HR related policies, as and when required
• Implement of recommendations of internal audit and external audit.
• Submission of all legislative and other reports as per the HR business plan and requests from the Risk and Audit Unit (Drafting of departmental and compliance reports)
• Assist the HR Manager with managing the HR Budget
• Procurement of HR related services and contract management of appointed service suppliers
• Facilitate the internal and external HR Audits
• Support Senior Labour Relations Specialist at CCMA and Central Bargaining Forum if required
• Assist the HR Manager with HR related projects

Closing Date: 16 July 2026

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Requirements:

• The successful candidate must have a three-year commercial degree, together with relevant experience in a credit data reporting or analysis environment. A minimum of five years’ managerial experience is also required.

 Duties:

• Responsible for the strategic direction and performance of the department.
• Reviewing submitted statutory reports.
• Providing inputs to regulations as and when required.
• Managing of the departmental budget in alignment with departmental operational objectives.
• Managing compliance queries from stakeholders.
• Ensuring that identified non-compliance issues are addressed and also reported to the relevant committees.
• Compiling and submitting of departmental reports (monthly, quarterly and annually).
• Managing memorandum of agreement between the NCR and SACRRA on credit reporting.
• Assess impact of regulations.
• Managing compliance reviews of bureaus.
• Developing and implementing of guidelines.

Closing Date: 16 July 2026

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Requirements:

• The successful candidate must hold a degree in legal, compliance or equivalent qualification.
• 5 years’ experience in a regulatory or legal environment, with two (2) years’ experience in a supervisory role.
• Experience in complaints or dispute resolution process.
• Experience in debt counselling processes will be an added advantage.

Duties:

• Supervision of the operational functions of the Complaints Department.
• Provide leadership and guidance to the team to resolve complaints in line with internal policies and procedures.
• Implementation of the operational plan of the department
• Development and implementation of departmental policies and procedures
• Review complaints files recommended for closure by the team.
• Effectively handle all complex complaints / enquiries referred by NCR’s management.
• Ensure effective implementation of the complaints management systems.
• Risk management, Performance Monitoring and Reporting.
• Monitoring of trends in the credit industry and providing recommendations on interventions to be undertaken by the department.
• Stakeholder engagements.
• Providing continuous support and training to staff and stakeholders on matters relating to complaints resolution and the NCA.

Closing Date: 13 July 2026