Job Openings at PPS

Education:

• Revelant Degree (Bcom, Bsc or Nursing) 

Experience:

• 5 years underwriting experience in long term insurance
• Proficient in the assessment and management of underwriting decisions
• Technical knowledge and experience with technology relative to industry.

Duties and Responsibilities

Process optimization and efficiencies

• Responsible for underwriting life, disability, critical illness and income protection within agreed underwriting authority limits.
• Underwrite cases within the agreed service level agreements.
• Responsible for achieving and maintaining standards in underwriting.
• Provide constructive feedback to the Technical Executive Underwriter regarding matters arising.
• Assess and authorise specific underwriting cases.
• Responsible for financial underwriting to ensure accurate financial underwriting decisions.
• Participation in projects to improve departmental service-owning your role in the project and completing tasks as required by providing input.

Risk and Compliance

• Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards
• Must understand the underwriting environment and general protocols and processes
• Ensure adherence to regulatory and compliance requirements

People and Culture

• Checking and Authorization of underwriting decisions in terms of published delegation of authority.
• Collaboration with relevant stakeholders: Claims, Marketing, Distribution and Intermediary Services
• Deal with Arbitration and Ombudsman cases and collaborate with other stakeholder during the Complaints process
• Contribute and assist to review processes and protocols where required to assist in PPS’ delivery of quality underwriting decisions
• Forge strong working relationships with stakeholder

Knowledge Champion

• Provide guidance and support to junior underwriters
• Empower team members with transfer of knowledge.
• Ensure that own knowledge is kept abreast with industry & regulatory information and changes through various internal and external information sources
• Provide technical information and support
• Referring cases to Reassurers
• Underwriting Life, Disability, Critical Illness and IP cover
• Discussing Counter-offer letters with Financial Advisors

Coaching & Feedback

• Support Managers and Learning and Development to identify learning objectives; implement training interventions and create development plans.
• Support active learning plan for onboarding of new employees and constant learning for all employees through coaching and other interventions.

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Qualifications:

• Matric 
• A three year or higher bachelor’s degree or national diploma
• A completed NQF 5 – Wealth Management or RFP 3 would be advantageous 

Experience:

• At least 2 years’ experience in the financial services or Life Assurance industry in a sales and/or service related role

Duties and Responsibilities

Broker Consultant:

• To support and service intermediaries in their sales efforts by preparing quotes, statement of benefits and other relevant supporting information.
• Constant communication and feedback to advisers relating to all aspects of intermediaries operations.
• To plan, organise and control liaisons with intermediaries, their managers.
• To ensure continuous improvement of service standards to clients.
• To ensure alignment to Treating Customers Fairly (TCF), in all business practices.

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Formal Qualifications:

• Matric. 
• Fellow of the Actuarial Society of South Africa (ASSA) or Institute or Faculty of Actuaries (UK).

Knowledge & Experience:

• Must have at least 5 to 10 years of experience (product development, pricing or reinsurance experience in products similar to PPS’ product range will be advantageous).
• Attention to detail is critical.
• Knowledge of actuarial principles and retail insurance products.
• Knowledge and background of the financial services industry.
• Excellent verbal and written communication skills.
• Computer literate, strong Excel skills required, Access, SQL skills would be beneficial.
• Strong administration skills.
• Knowledge of MS Office.
• Proficient in the use of Prophet Actuarial modelling software.

Duties and Responsibilities

• Development and maintain actuarial pricing models for existing products and future product enhancements using actuarial modelling software (Prophet).
• Conduct pricing exercises as and when new products are introduced or w.r.t. enhancements to existing products, using actuarial modelling techniques and Prophet.
• Determine appropriate pricing assumptions for new product enhancements, with the support of product development team and perform sensitivity testing on these assumptions.
• Analysing PPS data and experience to support pricing assumptions and to support the broader business in making decisions.
• Gain approval from Corporate Actuarial and Head of Actuarial Function on pricing assumptions.
• Monitor pricing basis for existing products to assess appropriateness of assumptions. 
• Propose changes to pricing basis based on emerging experience and engage with Corporate Actuarial Function to align the valuation basis with the pricing basis, where appropriate.
• Responsible for in-depth monitoring of claims trends and reporting of insights to the regular Claims Committee meeting.
• Chair the Claims Committee meeting, which includes attendees from the Group Executive Committee.
• Providing actuarial support to various other areas, and the broader business e.g. Technical Marketing, IT related investigations, testing support, etc.
• Support the Technical Marketing team with ongoing competitor investigations.
• Compilation of management reports and special investigations from time to time including support of new initiatives/enhancements to existing products via the PPS Product Governance framework.
• Alignment of PPS Actuarial functions with published ASSA Guidance notes, and other regulatory requirements
• Actively coach and mentor actuarial team members to enhance their work competency levels.
• Manage junior actuaries in the delivery and execution of the work deliverables.

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Education:

• BCom Degree
• BCom Accountancy Degree (advantages)

Experience:

• 5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage
• Strong reconciliation experience is required.
• Experience in the use of Microsoft Office applications (Word and Excel etc)
• Proficient in MS Office - Advanced Excel

Duties and Responsibilities

Operational Process  

Exits

• Calculation of resignation, retirement, AD vesting and death claim benefits.
• Calculation of Exit Quotes generate letters and quality assure the letters.
• Transferring of balances from Special benefit account and Apportionment accounts to the current accounts
• Processing of Credit Control Journals for each calculation done
• Quality assurance for calculations processed prior to submission of payments.
• Updating of the input file for the transactions to be uploaded on to the system.
• Service Manager to be uploaded with the required Calculation and with relevant notes.
• Resolution to internal and external request within Service level agreement
• Providing support and assistance to team members and manager.

Billings

• Liaising with internal stakeholders to ensure most up to date banking details are linked to the premium paying account.
• Investigating Billings exceptions and Current account credit balances.
• Assist on Deposit, Collection and Rule 15A Workflows
• Assist with Deposit allocation Month end and Mid month
• Providing support and assistance to team members

Accounting

• Reconciling members information on system to the Exit calculation.
• Analysing members’ Current Accounts
• Prepare daily journal files.
• Investigate and reconcile members billing accounts.

Stakeholder management

• Provide support to the broader Life Operations business units.
• Establish, maintain, and build relationships with key stakeholders.
• Liaison function with internal and external department.
• Assist with year-end requirements and audit queries.

Additional Accountabilities

• Respond to queries and investigations within agreed SLA.
• Adherence to process control and service levels agreements.
• Performing other duties assigned from time to time by the manager.

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Formal Qualification:

• Bachelor’s degree in commerce or related field essential.
• CFP and/or investments related honours degree an advantage.
• RE5.

Experience:

• At least 3 to 5 years’ experience within the IFA, investment or linked product markets, preferably working at a LISP or retail asset management business.
• Discretionary Fund Manager’s and/or multi management experience would be advantageous.

Key Responsibilities:    

• Build and promote the PPSI asset management brand and image by networking with key industry stakeholders.
• Identify and develop strategic partnerships to leverage new opportunities.
• Position PPS Investments as the niche LISP for intermediaries in your region.
• Deliver on very specific flow targets for your region, including both LISP and Asset Management capabilities.
• Provide PPS head office with detailed reporting on leads and opportunities.
• Excellent client services, including proactive response to intermediary needs.
• Supply intermediaries with accurate investment, product, fund, service and investor information.
• Training and developing the intermediary and support staff.
• Supporting investment projects and campaigns, with the ability to deliver investment presentations.
• Participating in investment product implementation.
• Presentations and 1 on 1 engagements around investments, from a 101 level to discussing the PPS Asset Management value proposition.
• Regular formal report backs to PPS Investments management.