Job Openings at Reckitt

Your responsibilities

• Attend to daily customer queries within 30 mins turnaround time
• Follow up with 3PL to ensure best possible booking slots are secured for DC orders
• Quarterly master data maintenance for responsible customer accounts
• Weekly meetings with customer sales team & customers to review service, upcoming recoveries, credit notes and new store openings
• Work closely with order entry team to flag any pricing and obsolete EDI drops to Sales team immediately for resolution
• Micro manage promotional orders to ensure highest possible stock availability
• Preparation for weekly internal meetings and monthly decks
• Lead joint business plan discussions with clear timelines and deliverables
• Drive actions to ensure satisfactory results in Customer Satisfaction Surveys

The experience we're looking for

• 2 to 5 years of supply chain experience with core experience in customer service
• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program in a related field, or equivalent work experience.
• Strong knowledge of logistics and experience in collaborating with customers
• Good understanding of customer trading terms
• Knowledge of order entry system such as JDE is beneficial
• Advanced skills in Excel, Power point and other Microsoft office platforms
• Enthusiasm, motivation, tenacity and a commitment to timely delivery of results
• Ability to drive continuous improvement and think "out the box"
• Ability to effectively communicate at all levels with internal and external stakeholders
• Ability and confidently challenge, question, influence and negotiate
• An appreciation of the total business picture
• Ability to travel 20% of the time

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Your responsibilities

In summary, you'll:

• Build category-specific strategies, using the 4Ps to drive sales and improve our market position.
• Transform brand strategy into action plans that excite our customers and integrate seamlessly with their shopping environments.
• Fuel strategies with deep market insights, keeping abreast of trends and competitor movements.
• Direct the annual range review and 4P planning process, creating success models that the Sales team can deliver.
• Lead new product initiatives, ensuring the marketplace feels our presence and grasps the value we offer.
• Perform in-depth financial modelling to support strategic decisions and drive operational excellence.

The experience we're looking for

• Solid background in sales or marketing with a proven track record of crafting compelling customer marketing actions.
• Sharp commercial instinct and a deep understanding of the Customer Management Process.
• Analyses various data sources with ease, converting them into measurable and actionable plans.
• Effective communicator and influencer, adept at stakeholder engagement and negotiation.
• Proficient in using Syndicated Data (e.g., Nielsen / IRI) and tools such as Excel, PowerPoint, and relevant category management software.