Customer Service Executive at Reckitt

Your responsibilities

• Attend to daily customer queries within 30 mins turnaround time
• Follow up with 3PL to ensure best possible booking slots are secured for DC orders
• Quarterly master data maintenance for responsible customer accounts
• Weekly meetings with customer sales team & customers to review service, upcoming recoveries, credit notes and new store openings
• Work closely with order entry team to flag any pricing and obsolete EDI drops to Sales team immediately for resolution
• Micro manage promotional orders to ensure highest possible stock availability
• Preparation for weekly internal meetings and monthly decks
• Lead joint business plan discussions with clear timelines and deliverables
• Drive actions to ensure satisfactory results in Customer Satisfaction Surveys

The experience we're looking for

• 2 to 5 years of supply chain experience with core experience in customer service
• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program in a related field, or equivalent work experience.
• Strong knowledge of logistics and experience in collaborating with customers
• Good understanding of customer trading terms
• Knowledge of order entry system such as JDE is beneficial
• Advanced skills in Excel, Power point and other Microsoft office platforms
• Enthusiasm, motivation, tenacity and a commitment to timely delivery of results
• Ability to drive continuous improvement and think "out the box"
• Ability to effectively communicate at all levels with internal and external stakeholders
• Ability and confidently challenge, question, influence and negotiate
• An appreciation of the total business picture
• Ability to travel 20% of the time