Every day, in everything we do, our purpose is to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. And we have a fight on our hands. A fight to make access to the highest quality hygiene, wellness and nourishment a right and not a privilege.
Each of our products is designed to do exactly this. Our well-loved brands have b...
Read more about this company
Attend to daily customer queries within 30 mins turnaround time
Follow up with 3PL to ensure best possible booking slots are secured for DC orders
Quarterly master data maintenance for responsible customer accounts
Weekly meetings with customer sales team & customers to review service, upcoming recoveries, credit notes and new store openings
Work closely with order entry team to flag any pricing and obsolete EDI drops to Sales team immediately for resolution
Micro manage promotional orders to ensure highest possible stock availability
Preparation for weekly internal meetings and monthly decks
Lead joint business plan discussions with clear timelines and deliverables
Drive actions to ensure satisfactory results in Customer Satisfaction Surveys
The experience we're looking for
2 to 5 years of supply chain experience with core experience in customer service
The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program in a related field, or equivalent work experience.
Strong knowledge of logistics and experience in collaborating with customers
Good understanding of customer trading terms
Knowledge of order entry system such as JDE is beneficial
Advanced skills in Excel, Power point and other Microsoft office platforms
Enthusiasm, motivation, tenacity and a commitment to timely delivery of results
Ability to drive continuous improvement and think "out the box"
Ability to effectively communicate at all levels with internal and external stakeholders
Ability and confidently challenge, question, influence and negotiate
Gmail
Yahoomail