Job Openings at Servest SA

Minimum Requirements

• Professional individual required that can provide and maintain a high level of administrative service and quality in the branch
• Grade 12 & and Computer Literacy is a must
• Must have PSIRA Grade B or above
• Microsoft Excel and Word at Intermediate level
• Excellent telephone etiquette and must be customer orientated
• Excellent written and verbal communication skills (English)
• Clear criminal record
• Excellent planning and organizational skills – administrative duties
• Minimum of 2 years working experience as an administrator
• Ability to work efficiently while under pressure – ability to multitask
• Easy Roster Experience (preferable)
• Administration Experience in a corporate environment (Advantageous)
• Security Industry Experience (Advantageous)

Duties & Responsibilities

• N/A

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Minimum Requirements

• Minimum Grade 12 & Management Qualification/ Excellent written and verbal communication skills (English)
• Relevant Tertiary Qualification
• Computer Literate (MS Office)- Advanced MS Excel is Crucial/Attention to detail
• Honest and transparent/Calm and collective under pressure
• Strong negotiation skills/Must be able to analyse operational statistics and elaborate on statistics
• Proven Track record in Investigations work
• Professional individual who can provide and maintain high service and quality standards.
• Ability to work efficiently under pressure
• PSIRA registered Grade A/ Minimum 5 years Management experience
• Medically Fitness is a Pre-requisite
• Firearm Competency (Handgun, Shotgun & Riffle) for Business purposes including Regulation 21 Valid Certificate
• Working Knowledge of Firearm Control Act, Health and Safety Act, PSIRA Act, Labour Relations Act, NKP Act, National Traffic Act, POPI Act, Criminal Procedure Act

Duties & Responsibilities

• Maintain and secure all contractual documents
• Ensure all approved contractual requirements are communicated with all relevant stakeholders
• Daily monitoring of contractual obligations in relation to scope of work agreed with the Client:
• Ensure employees are compliant with Customer requirements (PSIRA Grading, Pre – Employment, Medicals, Regulaion21 etc.)
• Ensure that equipment invoiced to the Client is in use and in working condition
• Ensure Staff is trained on SPM and equipment on site
• Monitor compliance by company employees with established procedures
• Monitor compliance by company established procedures
• Monitor compliance with respect to Man-hours worked, SHE, PSIRA etc
• Contribute to influencing company and/or Client policies in an appropriate manner if/when required
• Identify areas of recurrent pressure
• Building and maintaining trust relationship with the client.
• Detailed and objective incident investigations accompanied by factual findings and relevant recommendations .

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Minimum Requirements

• South African Citizen;
• Grade 12;
• Clear criminal record; 

Duties & Responsibilities

• To be discussed at interview level with the Manager 

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Minimum Requirements

• Matric
• Qualification in one of the following areas marketing, sales, operations, business management or customer service.
• Minimum 2-3 years relevant client/customer service experience
• Proficiency in MS Office, as well as CX/CRM software.
• Persuasion skills
• Ability to use positive language.
• Product knowledge
• Time management skills

Duties & Responsibilities

• Tracking all points of client engagement, addressing client queries, and identifying ways to improve our client services.
• Responding to client queries in a timely and effective manner, via phone, email, social media, or chat applications, occasionally in person.
• Documenting and logging issues, as well as client compliments and complaints.
• Follow up with clients on resolution/progress.
• Working closely with the ops team to ensure the gap is bridged between the client and ops on complaints/issues.
• Identifying client needs and taking proactive steps to maintain positive experiences.
• Conduct telephonic Client Service surveys.
• Weekly/Monthly Reporting on activities and progress on CRM system
• Provide a positive client experience to retain and grow our clients.
• Identifying gaps that needs to be bridged on improving the service we deliver to our clients.
• Driving a customer-centric culture.

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Minimum Requirements

• Grade 12 (Matric certificate)
• Valid Grade A PSIRA certificate
• 6 Years Management experience
• 4 Years proven underground experience
• Underground site specialist
• Escorting experience
• Armed response experience
• Formal Management training
• National Key point 
• Regulation 21 Annual Practical Shooting for Business purposes
• Incident Management
• Handling Emergencies
• Firearm competency for business purpose (Handgun, shotgun and self-loading riffle)
• Driver's License
• Defensive driving
• Knowledge of Security Operation procedures and fire inspection
• Fluent in English
• Good written and spoken communication skills 

Duties & Responsibilities

Key Performance Indicators

• Ensuring compliance with company standards,
• Implementing and maintaining policies,
• Analyzing financial statements,
• Managing inventory.
• Reporting
• Leading teams,
• Resolving client issues

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Minimum Requirements

• Driver's License
• Psira registered 
• Grade 12
• Defensive Driving
• National Key Point
• Firearm Competent Business Purpose (Handgun, Shotgun and Rifle)
• Regulation 21 Annual Practical Shooting for Business purposes (Handgun, Shotgun and Rifle)
• Incident Management
• Handling Emergencies
• Formal Crowd Control Training
• UG Experience
• Escorting Experience
• Armed Response
• Written and Verbal Communication
• Fluent in English
• Computer literacy
• Knowledge of Security Operations and Procedure and Fire Inspection Procedures

Duties & Responsibilities

• Duties and Responsibilities will be as per Client Requirements

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Minimum Requirements

• Grade 12 (Matric certificate)
• Valid Grade B PSIRA certificate
• 5 Years Armed reaction service experience
• National Key point Qualification
• Firearm competency for business purpose (Handgun, shotgun and self-loading riffle)
• SWAT level 1 
• Driver's License
• Defensive driving
• Crowd Control
• Knowledge of Security Operation procedures and fire inspection procedures
• Must be computer literate
• Good written and spoken communication skills (English)

Duties & Responsibilities

• N/A

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Minimum Requirements

• Grade 12 or equivalent
• Own vehicle
• MUST have Valid Firearm competency certificate
• Must have National Key Point accreditation
• Grade B PSIRA Registered
• 2 Years Security Operational experience
• 3 Years training experience
• Registered PSIRA Grade A Instructor
• MUST be a Registered SASSETA Assessor/Moderator
• MUST be a registered Fire Arm Accredited Training Officer with PFTC
• Experience as Facilitator/Assessor/Moderator

Duties & Responsibilities

Course Administration

• Participate in effective planning, scheduling and implementation of the training intervention to meet the company’s needs with focus on core skills identified;
• Liaise with the Training Administrator in compiling training material, documentation and evaluation feedback reports;
• Submit weekly training reports

Facilitation:

• Conduct and facilitate various training interventions;
• Provide on the job and off the job coaching to employees in order to improve business performance;
• Evaluate effectiveness of training and make the necessary changes in training material and/or training delivery methods;
• Plan and prepare for a learning event;
• Complete course related administration,
• Preparing the learner for assessment and conduct formative assessment;
• Keep of prescribed records i.e. daily attendance register etc.;

Assessment:

• Brief and advise learners on assessment process;
• Orientate learners on unit standard requirements;
• Plan assessment process;
• Identify special needs of the learner;
• Select and develop relevant assessment instruments;
• Conduct the assessment and assess the competency of the learner against learning outcomes and provide proof of assessments;
• Evaluate evidence that is submitted by learner;
• Record assessment process and outcomes;
• Provide feedback to learner and management;
• Complete all and any relevant documentation, i.e. Assessment Report etc.;
• Record learner achievements and provide input to administration staff.