Job Openings at Ten Group

Description
Overview

• As a Product Manager in the Ten Platform team, you will be responsible for successfully product managing new feature developments for our consumer-facing, multi-market, multi-language, multi-sector, white labelled application, covering the very best in global travel and lifestyle services.
• You will work closely with our Global Product Director, Senior Product Managers and the wider Product Management team in all aspects of software development, from feature discovery, to feature building, to feature optimising.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

• We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
• We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
• To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Key Responsibilities

• Manage requirements gathering and analysis for specific developments considering regional or programme specific differences.
• Responsible for writing user stories, acceptance criteria and specifications for new features, bugs or functionality improvements for the Ten Platform.
• Lead the product development lifecycle in partnership with the Development and QA team.
• Ensure your priorities are met in Sprint planning and keep your finger on the pulse of any changes to prioritisation.
• Perform Product analysis to assess the need, urgency and impact on the Product for any requested changes and action accordingly. 
• Improve the usability of Ten Platform, in conjunction with the Product Design team, paying special attention to usability, engagement, conversion, member experience and importantly repeat usage.
• Respond to requests and enquiries for product information and/or changes.
• Provide proactive updates and information sharing in relation to any defects or enhancements in the Product.
• Create, maintain and update operational and product documentation on existing processes and functionality, such as functional specifications and data flows.
• Work closely with the wider Product Management team as well as our Product Design team to combine user testing & insights to ensure good product decision making.
• Run regular consultations with subject expert matters to generate ideas and find the right solution satisfying user, business and client needs. 

Requirements
A successful candidate will have:

• Minimum 1-2 years of product management experience with consumer-facing, transactional, ecommerce websites.
• Proven experience in creating and managing product specifications (user stories, acceptance criteria etc).
• Experience in using JIRA and AGILE methodology.
• Energy, drive, confidence - can influence for what they see is right for Ten’s digital members.
• Passion for all aspects of the user experience.
• Ability to work in a fast-paced environment and is motivated by delivering results.
• Commercial acumen.
• A drive to keep learning and developing as a Product Manager with ambition to grow into a more senior role.

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
• All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
• Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

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Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

• We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
• We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
• To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Key Responsibilities

• Be available to receive inbound telephone calls and emails from members. Identify the purpose of their contact and respond and/or transfer the enquiry to the relevant team as appropriate.
• Identify members with specific and current requests and efficiently transfer them to the appropriate specialist in the right team.
• Engage with members and get to know them so you can better understand their needs, interests and requirements to best handle their enquiry.
• Ensure members are fully aware of the range of services we offer and identify those that are particularly relevant to them.
• Gather feedback from members on their experience of the service and ensure that it is reported appropriately to the correct department.
• Participate in specific strategic campaigns across the business.
• To promote a certain offer/benefit to the member who has been targeted for a specific reason.
• To educate the member on other areas of the service where appropriate so that they maximise their use of the service
• To grow your knowledge of one (or more) specialist areas of our business so that you can display your expertise and add value to the member’s experience.

Requirements
Skills / Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Passionate about engaging with members
• Administration and planning
• Computer literacy - Word, Excel, PowerPoint, Outlook

Competencies

• Strong planning and organisational skills
• Results orientation
• Member focus
• Adaptability
• Team work
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
• All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.