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  • Posted: Jan 12, 2025
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities. We are the pioneering col...
    Read more about this company

     

    Senior Travel Designer - Inbounds

    Detailed Responsibilities

    • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
    • Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
    • Continuous communication and excellent service delivery to agents at all times.
    • Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
    • Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
    • Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held
    • Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents can by uploaded to the WW by the Operations Specialist.
    • Measure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths (minimum standard grade or above) .
    • Tertiary certificate in Travel & Tourism/hospitality. 

    Experience:

    • 4-5 years’ experience at a senior level.
    • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
    • Computer Literate (Microsoft Office, email, Internet)
    • Proven English literacy.
    • Working knowledge of TourPlan and WISH or similar booking/operating system. 
    • Great product knowledge on Southern & East Africa (Tanzania & Kenya)
    • Personal or educational travel experience required
    • Excellent attention to detail. 

    go to method of application »

    Intermediate Journey Specialist - WS Touring

    CANDIDATE PROFILE

    Qualification:

    • Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
    • Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips.
    • Ensuring all relevant systems are updated i.e.: Wilderness Window, TourPlan and the RT system.
    • Handle Accommodation, transfer & touring bookings.
    • Book third party vehicle and activity suppliers’ bookings.
    • Book relevant tickets as required.
    • Book relevant accommodation for early-morning/ late-night pick-ups and drop offs.
    • Ensure all booking details pull through accordingly once confirmation emails are received.
    • Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
    • Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.

    Experience:

    • 2-4 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
    • In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
    • Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
    • Proven English literacy.
    • Working knowledge of TourPlan and WETU or similar booking/operating system.
    • Excellent attention to detail.

    go to method of application »

    Senior Travel Designer - Jacada

    Detailed Responsibilities

    • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
    • Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
    • Continuous communication and excellent service delivery to agents at all times.
    • Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
    • Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting.
    • Understand the owned agents/guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
    • Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
    • Keep the owned agencies updated on the status of the bookings in real time as changes are taking place.
    • Maintain booking file (electronically) incl. Owned Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded to the WW.
    • Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

    CANDIDATE PROFILE

    Qualification:

    • Matric certificate – with maths (minimum standard grade or above) 
    • Tertiary certificate in Travel & Tourism/hospitality.

    Experience:                    

    • 4-5 years’ East Africa experience at a senior level preferable.
    • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
    • Computer Literate (Microsoft Office, email, Internet)
    • Proven English literacy.
    • Working knowledge of Tourplan and WISH or similar booking/operating system.  General product knowledge on Southern & East Africa.
    • Personal or educational travel experience advantageous

    Method of Application

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