We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
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Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips.
Ensuring all relevant systems are updated i.e.: Wilderness Window, TourPlan and the RT system.
Handle Accommodation, transfer & touring bookings.
Book third party vehicle and activity suppliers’ bookings.
Book relevant tickets as required.
Book relevant accommodation for early-morning/ late-night pick-ups and drop offs.
Ensure all booking details pull through accordingly once confirmation emails are received.
Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.
Experience:
2-4 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
Proven English literacy.
Working knowledge of TourPlan and WETU or similar booking/operating system.
Gmail
Yahoomail