Job Openings at Wipro Ltd.

Overview

As a Developer, you are responsible for the development, support, maintenance and implementation of complex components of a project module. You should be able to work as an independent team member, capable of applying your own judgment in the areas of software development. You should have thorough knowledge of at least one development technology/ programming language, and the related tools

Job Description

• Development experience in IBM BPM 7.x/8.x for at least 2 years
• Working knowledge of Performance Data Warehouse
• Working knowledge of IBM BPM Rest-UI
• Working knowledge of IBM Process Portal
• Must have worked with IBM Process Designer
• Must be able to develop BPD’s
• Experience with Soap Webservices (SOAP/HTTP)
• Exposing and consuming web services
• Administration experience with both offline and online deployments
• Exposing and consuming web services.

Roles & Responsibilities

• Detect and troubleshoot software issues
• Write clear quality code for software and applications and perform test reviews
• Developing codes of IBM BPM Rest-UI
• Provide input on software development projects

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Role Purpose

The purpose of this role is to prepare test cases and performtesting of the product/ platform/ solution to be deployed at a clientend and ensure its meet 100% quality assurance parameters

Do

• Instrumental in understanding the test requirements and testcase design of the product
• Authoring test planning with appropriate knowledge on businessrequirements and corresponding testable requirements
• Implementation of Wipro's way of testing using Model basedtesting and achieving efficient way of test generation
• Ensuring the test cases are peer reviewed and achieving lessrework
• Work with development team to identify and capture test cases,ensure version
• Setting the criteria, parameters, scope/out-scope of testing andinvolve in UAT (User Acceptance Testing)
• Automate the test life cycle process at the appropriate stagesthrough vb macros, scheduling, GUI automation etc
• To design and execute the automation framework and reporting
• Develop and automate tests for software validation by setting up of test environments, designing test plans, developing testcases/scenarios/usage cases, and executing these cases
• Ensure the test defects raised are as per the norm defined forproject / program / account with clear description and replicationpatterns
• Detect bug issues and prepare file defect reports and reporttest progress
• No instances of rejection / slippage of delivered work items andthey are within the Wipro / Customer SLA's and norms
• Design and timely release of test status dashboard at the end ofevery cycle test execution to the stake holders
• Providing feedback on usability and serviceability, trace theresult to quality risk and report it to concerned stakeholders
• Status Reporting and Customer Focus on an ongoing basis withrespect to testing and its execution
• Ensure good quality of interaction with customer w.r.t. e-mailcontent, fault report tracking, voice calls, business etiquette etc
• On time deliveries - WSRs, Test execution report and relevantdashboard updates in Test management repository
• Updates of accurate efforts in eCube, TMS and other projectrelated trackers
• Timely Response to customer requests and no instances ofcomplaints either internally or externally

Functional Competencies/ Skill

• Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent
• Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
• Technical knowledge – knowledge of various testing tools,automation tools, customization and its implementation at the clientsite - Expert

 
Competency Levels

• Foundation:Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
• Competent:Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
• Expert:Applies the competency in all situations and is serves as a guideto others as well.
• Master:Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

Behavioral Competencies

• Formulation & Prioritization
• Client centricity
• Execution Excellence
• Passion for Results
• Confidence 

Deliver

• Performance Parameter Measure
• Understanding the test requirements and test case design of theproduct
• Ensure error free testing solutions, minimum process exceptions, 100%SLA compliance, # of automation done using VB, macros
• Execute test cases and reporting
• Testing efficiency & quality, On-Time Delivery, Troubleshootqueries within TAT, CSAT score

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Job Description

Do

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.