Job Opportunities at BankservAfrica

PURPOSE

This role forms part of the RPP Business Support Team reporting into the Head of Real Time Payments where you will be accountable for the full product life cycle management which includes strategy ideation, development and go to market.  You will in addition be responsible for the management of the operational processes of the day-to-day running of the RPP and Proxy service according to the Clearing Rules, Scheme Rules and Service Levels.  The Manager Product Real Time Payments identifies the customer need and the larger business objectives that a product or feature will fulfil, articulates what success looks like for a product, and rallies a team to turn that vision into a reality.  The role requires good communication skills and solid technology knowledge to ensure all rules are applied and enable secure and efficient payment processing and data management at the PSO.  Solid people management and stakeholder engagement abilities are required for this opportunity.

You will engage with the following stakeholders:

Internal 

• Finance, Legal, Compliance, Audit, ICT 
• RPP Development team
• RPP Infrastructure team
• Networks, Service Centre, Service Desk
• Enterprise Project Management Office
• Product Lifecycle Management
• Customer Lifecycle Management
• Senior Management Team

External 

• Payments Association of South Africa
• South African Reserve Bank
• SAMOS
• All bank and non-bank customers
• Fintech companies
• RPP vendors for hardware, software and testing environments

Your key responsibilities include:

• Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.
• Manage product forums and communicate all activities, plans and releases with broader customer base, Scheme and regulators to ensure greater inclusion.
• Co-ordinates and drives all product development, product integration and go-to-market strategy for product set to ensure that the strategy achieves the objectives of profitable growth and expansion of market share for that product and service
• Analyse current market trends, consumer needs and develop product strategies accordingly
• Identify and understand customer problems; prioritise features and tasks; build consensus
• Negotiate contracts with current and prospective service users
• Create product, product strategy documents, business cases, use cases and manage P&L
• Develop and maintain RPP service user relationships
• Oversee the seamless provision of the RPP services
• Oversee service testing process and validate end tests
• Prepare and update guidelines for the service administration
• Ensure the proper management (lifecycle, catalogue, performance, reporting) of RPP products and services is in place
• Responsible for the overall pricing and billing process
• Manage any customer escalations with regards operational efficiency, accuracy and experience.
• Escalate any disputes to RPP Scheme Management for resolution
• Report all service levels to Senior Management Team monthly and ensure scorecard update
• Oversee incident and change management in the RPP operation.
• Manage all industry incident escalations and reporting for the product

QUALIFICATIONS / KNOWLEDGE

• Bachelor's degree required in Business Management, or related field
• Masters of Business Administration (MBA) is an advantage
• Strong written, oral communication, and presentation skills
• Analytical thinking abilities and client facing communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

EXPERIENCE

• 5- years applicable Customer Service Management experience in an ICT service environment
• Ability to calculate and translate risk into actionable mitigating actions
• Strong ability to work in a collaborative team environment
• Experience in product management life cycle
• Effective negotiating skills
• Familiar with global payments and the surrounding ecosystem
• Working knowledge of strict compliance environments
• Min 3 years experience mentoring and managing teams of technical employees
• Strong problem solving and analytical capabilities
• Strong ability to execute projects from end-to-end with consistent attention to detail
• Experience of analyzing and breaking down problems and information using structured frameworks and methodologies
• Experience leading product and service teams and projects that require coordination of many stakeholders and cross functional teams
• Persistence and a whatever-it-takes approach to ensure that the product and team are successful

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PURPOSE 

The main purpose of the Business Analyst is to provide analytical and operational support for the BankservAfrica business’s key projects. This role primarily provides skill in investigating, analyzing and optimizing business models and business processes to support a variety of internal projects. The Business Analyst is involved in the delivery of business solutions, from conceptualization to implementation where the scope is limited by the scope of the project.

You will engage with the following stakeholders:

• Product/business owners, product development and IT
• Project managers
• Finance and operations
• Legal, risk and compliance.

Your key responsibilities include:

• Develop effective proposals and presentations to communicate, justify project designs, solutions and approaches.
• Analysis new solutions to ensure that they fulfil original requirements and close identified gaps.
• Execute feasibility and viability assessments at a project / product level. 
• Compile product and pricing strategies for identified products
• Monitor and report on strategies implemented. 
• Systemically analyse market trends for identified product streams to assist with development of growth platforms such as geographic growth opportunities, combining product functionalities, identification of new markets, simplifying services and business processes. 

QUALIFICATIONS / KNOWLEDGE

• Bachelor’s degree in Computer Science, Information Systems and/ or; 
• Diploma in Business Analysis from an IIBA endorsed education provider and/or;
• Valid CBAP or CCBA certification. 
• Advanced computer literacy. 
• Financial services knowledge. 
• Advanced knowledge of the BABOK. 
• SDLC methodology knowledge

EXPERIENCE

• Minimum 3 years’ experience in financial services sector. 
• Minimum 5 years’ experience in IT.
• Requirements elicitation 7 collaboration.

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WHAT YOU WILL DO

As a Developer you are required to analyse technical specifications and design/develop applications based on result of all analysis for internal and external stakeholders and in alignment with strategic objectives and client requirements.

You will engage with the following stakeholders:

Internal:

• Product Managers 
• Enterprise Project Management Office 
• BankservAfrica’ s Service Centre 
• Internal technical teams

External: 

• Financial institutions
• External technical teams 
• Regulatory bodies

Your key responsibilities include:

• Plan and organize work activities according to timelines and targets
• Interpret written business requirements and technical specifications to design and code solutions
• Design and develop high-volume, low-latency, scalable applications for mission-critical systems, delivering high-availability and performance
• Create and maintain technical documentation using defined templates
• Build, unit testing and debugging solutions
• Interface with and assist testing, business, and operations departments
• New product/system development and current product /system maintenance
• Provide assistance with first line support for the Production systems 
• Assist with analyzing and solve problems and incidents on Production, Test and Development environments
• Demonstrate innovative thinking in area of expertise and translate this into business process / solutions / working practice improvements
• Effectively manage the delivery of short to medium term goals
• Foundational understanding of CICD pipelines, Containerization, and automation beneficial
• Show a culture of learning by seeking guidance/mentoring to grow in areas needing attention

QUALIFICATIONS/KNOWLEDGE

• Matric
• IT Diploma or BSc Computer Science Degree
• Microsoft Office suite
• Eclipse, VSCode or similar
• Working knowledge of Linux and Windows OS’s
• Core development languages Java, GoLang, ReactJS
• Java Application Servers such as JBoss, Wildfly
• RDBMS incl Oracle, MySQL & PostgreSQL
• Build tools such as Maven & Gradle
• Continuous Integration tools such as Hudson & Jenkins
• Code Versioning Tools: Git
• Issue tracking tools such as SpiraTeam and Bugtracker
• Working Knowledge of Microservices and API Development, XML/JSON 
• Be comfortable with looking into other languages (Stepping outside your core language comfort zone) advantageous

EXPERIENCE

• Minimum 1 year’s proven hands-on Software Development experience
• Proven working experience in Java or GoLang development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Experience in developing web applications using ReactJS, NodeJS, Angular or similar technologies

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PURPOSE

The Product Manager is responsible for a suite of products within the Electronic Payments business unit. The core responsibility will be the management of the lifecycle of the respective product/s.

The Product Manager will manage the lifecycle of the product from the transition of a new product, its servicing and uptake of customers, ongoing enhancements and growth in collaboration with Group Payments Product Coordination and the Growth and Transformation team. In addition, this function proactively monitors the product performance and servicing against the customer SLA’s and manages the product risks.

• The specific activities under the Product Management role include (not limited to):
• Product Strategy and Lifecycle Management
• Product Performance Management and Value Enhancement
• Product Risk Management
• Product Change Management
• Volume forecasting and billing verification
• Input intannual pricing

Key stakeholders the Product Manager will engage with are:

Internal stakeholders

• Customer Lifecycle Management (CLM), Growth and Transformation (G&T), Product Service Management, Business Support, Group Payments Product Coordination, Delivery, Shared Services (Finance, Human Capital, Procurement)
• External stakeholders
• Customers (Bank participants, System operators, Users)
• Relevant regulatory bodies (SA Reserve Bank National Payments System Dept, PASA)
• The incumbent requires a good understanding of clearing and settlement processes.  

You will engage with the following stakeholders:

• Company Strategy 
• Risk 
• Internal Audit
• Key Account Executives
• Change Management
• Project Office
• Incident management
• Development – Mature Products
• Command Centre
• Service Centre 
• Regulatory (External)
• Payment Stream Management Structures (External – PASA and PCH)

Your key responsibilities include:

• Product Life Cycle Management, all aspects of the day-to-day product management functions

QUALIFICATIONS / KNOWLEDGE

• Product service knowledge 
• Proficient in Microsoft Office
• Understanding of industry payments landscape (Inter-bank and regulatory)

EXPERIENCE

• Minimum 5 years’ experience in inter-bank clearing and settlement processes
• The incumbent requires a good understanding of clearing and settlement processes.