Job Opportunities at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Duties include all department administration including filing, payroll, purchasing, accounts and health and safety administration, updating OnTrack, record keeping, communicating with internal teams as well as other departments.
• Expense and invoice management and tracking.
• Responsible for department orientation for all new employees.
• Interact daily with in house contractors, from work schedules through to hotel access and logs, to tracking in-house work completed with service contractors.
• On-going maintenance of the departmental Health & Safety files.
• Organising and tracking the Hotel preventative maintenance program.
• Comply with departmental policies, procedures, and service standards.
• Follow and proactively promote all health and safety policies and initiatives.
• Review and update weekly maintenance schedule and jobs cards.
• Supervise the maintenance staff to ensure the completion of maintenance jobs are in accordance with the highest standards of efficiency and in accordance with all corporate policies and legislated regulations.
• Provide feedback to the Chief Engineer on repair jobs, including consumption of tools, materials and skills.
• Assign and reassign work as per emergencies, priorities and inspections once work is completed.
• Promote effective communication as well as good relations between the Hotel staff and the maintenance department.
• Ensuring that department records, admin and statutory requirements are kept up to date.
• Ensure the smooth flow of communication through the department at all times.
• Timeously liaise with other key departments as and when required to ensure prompt response from the maintenance department.
• In addition to the above functions, any other assignment/job given by the Management team occasionally or on a daily basis to be performed respectively.

Requirements

What You Bring:

• 2-3 years’ experience in a similar role.
• Experience working in a Hotel maintenance environment including preventative maintenance advantageous.
• Experience with contractor scheduling and small project management.
• Team & goal orientated.
• Computer literacy with regard to the use of Excel, Word, Building Management Systems, and job cards.
• High level of organizational skills.
• Excellent communication skills – written and verbal.
• Strong administration background with previous experience in a technical department.

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Primary Responsibilities Include:

• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance to LQA standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up on a regular basis to ensure maximum revenue.
• Ensure the ability to manage small room blocks.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea etc.
• Report any rate, system discrepancy to the Reservations Manager and any overbookings.
• Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Paygate payments, un-allocated deposits etc.

Requirements

What You Bring:

• Diploma / Degree from a reputable hotel school – advantageous.
• 2 years’ experience in Front Office or Reservations.
• Excellent telephone etiquette and verbal communication skills.
• Strong organisational skills and a high level of attention to detail.
• Strong computer proficiency and email communication skills.
• Ability to work without supervision.
• Customer service skills

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Primary Responsibilities Include:

• A supervisory role to support the Banqueting Kitchen operations and to ensure that the quality & quantity standards of preparations and presentations are adhered to in the section.
• Assisting the Sous Chef in creating menu items, recipes, developing dishes and costing.
• Produce all necessary food for all food service operations as required and as instructed by the senior Chef.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented.

Requirements

What You Bring:

• Good knowledge of cooking styles, hygiene & safety standards and working in a fast-paced environment.
• Excellent attention to detail.
• Leadership skills to support the team around you.

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Primary Responsibilities Include:

• Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
• Quote and contract all potential business through all available booking channels.
• Manage site inspections in conjunction with the Sales team.
• Preparing the daily change sheet and distributing accordingly. Performing daily banking duties.
• Liaise with suppliers (off-site) when needed
• Preparing the weekly function run pack and distributing accordingly

Requirements

What You Bring:

• Previous Groups and Events experience, within a luxury environment - preferred.
• Previous junior sales and reservations experience – advantageous.
• Strong verbal and written communication skills.
• Excellent computer literacy.