Job Opportunities at Cape Union Mart

Description

• We are looking for an innovative, passionate, and experienced ER Specialist to join our Human Resources team at Cape Union Mart.
• This purpose of the role is to effectively promote the interest of the Company as well as its employees, by assisting with the implementation of employee relations policies, rules and procedures and by providing high quality employee relations advice and support to the Company, in order to mitigate any potential risks originating from the employer and employee relationship.  Our successful candidate will have the relevant experience, customer centricity and drive to work in our fast-paced retail environment.
• This position is based at our Head Office in Cape Town.

Key Responsibilities include:

•  Act in an advisory capacity to leaders, employees and HR Business Partners, ensuring that all ER related matters (internal disputes, labour, discipline and industrial action) are dealt with timeously and according to the ER processes.
•  Keep abreast of legislative amendments (RSA, Botswana and Namibia) thereby drafting/amending Company policy, procedures and contracts accordingly.
•  Ensure compliance of the applicable Acts to minimize risk to the Company.
•  Represent the Company at the CCMA including the applicable preparation and case administration processes.
•  Assist to develop and provide training to leaders, HR team members and the workforce regarding IR topics, policies and processes and in accordance with applicable legislation.
•  Partner with the Information team to ensure that ER data is captured, maintained, analysed and reported on monthly.
•  Research and evaluate different risk factors / trends and offer proactive advice on possible labor issues, whilst streamlining conflict and labor law dispute resolution.
•  Ensure all ER documents meet Company and Legislative standards.
•  Build and maintain relationships with key stakeholders including labour 
•  May be required to conduct end to end disciplinary processes 
•  May be required to perform HRBP duties in line with the HR Operations People Plan.
•  Perform ad hoc duties as and when required.

Requirements
Qualifications and Experience Required

•  A relevant tertiary qualification in Human Resource Management / Industrial Psychology or similar is essential.
•  Minimum of 4 years proven experience in a similar IR / HR role is required.
•  Preference will be given to candidates with HR experience within a Retail environment.
•  Proven track record of representation at the CCMA is critical.
•  Experience working with union and wage negotiations is important.
•  Experience is facilitating ER training sessions is advantageous.
•  A valid driver’s license (your own car) is required.
•  Practical knowledge of Microsoft Word, Excel, PowerPoint & Outlook is essential.
•  Preference will be given to candidates with an intermediate working knowledge of Microsoft Excel.
•  Working experience with various HR Information Systems is preferred (including payroll systems, recruitment platforms, etc.)
•  Preference will be given to candidates with PaySpace experience.

Competencies and Traits

•  Strong communication skills (verbal and written)
•  Client-centric and focused on customer service and diversity
•  Work in close partnership and engage with relevant business stakeholders (Relating and Networking)
•  Logical, Analytical and Critical Thinking
•  Attention to detail
•  Relationship Building
•  Collaboration
•  Initiative
•  Perseverance/Resilience
•  Planning, Organising and Controlling
•  Ability to manage stress and work under pressure
•  Decision making, problem solving and deadline driven. 
•  Negotiations skills 
•  Dispute resolution and conflict management skills 
•  Ability to use discretion in a highly confidential environment
•  Ability to maintain objectivity and composure

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Description

• Our eCommerce department is looking for a dedicated and passionate eCommerce Copywriter to generate product-related copy that provides customers with all the information they need in order to make a purchase decision. The incumbent will be responsible for supporting the eCommerce team to drive increased conversions and sales on a day-to-day basis.

Key Duties

• Create ‘best in class’ product copy across multiple product categories, considering customer experience as well as SEO
• Maintain relevant attribute information on all products to facilitate product comparison, search & filtering
• Prioritise & complete work in a fast-paced, dynamic environment, to meet internal and external deadlines
• Align with merchandise teams & perform fact-checking to ensure accuracy and completeness of information
• Ensure consistency of content across numerous platforms and formats as well as alignment with the relevant brand tone
• Perform regular QA & website audits to ensure website content is of the highest standard
• Assist content coordinators with search optimisation on the website, including maintenance of keywords & synonyms
• Carry out regular competitor analysis & research in order to align with industry best practice
• Respond to issues or queries from customers and internal or external teams as needed
• Gain a thorough understanding of our business, competitors and customers
• Articulate and share insights, learnings and best practice with all relevant stakeholders
• Bring forward recommendations & processes to enhance speed & scale of content development and rollout
• Brainstorming & collaborate with the team for new ideas and strategies

Requirements
Knowledge, Experience & Qualifications

•  Experience in a similar position
•  Matric and related tertiary education in digital/ eCommerce
•  Understanding of SEO and eCommerce copywriting best practices
•  Experience with eCommerce platforms & Google Analytics
•  Proficiency in Microsoft Office Suite (specifically MS Excel)
•  Domain knowledge in eCommerce, retail, online advertising and/or analytics

Competencies

•  Goal oriented and self-motivated – must be able to work independently with minimal supervision
•  Flexible and adaptable – must enjoy working in a fast-paced and at times challenging environment
•  Ability to work cross-functionally and with a wide range of individuals with different skill sets
•  Strong organizational, interpersonal, and communication skills (written and verbal)
•  Strong sense of ownership & responsibility – track record of performance meeting targets & objectives
•  ‘Can do’ positive attitude – eager to grow, learn and develop your skills
•  Decisive, structured and organised, with a keen eye for detail
•  Fast learner with a strong aptitude for systems
•  Passionate about online, digital, eCommerce, websites and UX