Job Opportunities at Discovery Limited

Areas of responsibility  may include but are not limited to

•    Make configuration changes as required.
•    Adhere to Governance Processes always.
•    Configure solutions that will provide excellent Customer service.
•    Ensure Quality Assurance of new and added system functionality throughout the development life cycle.
•    Facilitate the activities necessary to ensure a smooth transition, not the new functions and applications.
•    Adapt t new applications solutions and/ or changes to existing applications.
•    Ensure requirements such as audit standards, data management standards, safety-related standards, best practices, legislation and risk during project and Change participation.
•    Build and maintain a large and diverse array of relationships across all levels of the organization (from executive t front-line staff) across the whole IT Value chain. This is required n a

Preferred Qualification and Experience

•    Continuous improvement by identifying new and alternative approaches to performing business activities.
•    Quality Assurance
•    Change Management  
•    Ensure that system business processes within the area of responsibility are optimized.
•    Ensure alignment t Release methodology and procedures.
•    Verify the quality of functionality delivered.

Skills

•    Cre Retail Banking Implementations with specific focus n the end-t-end product life cycle for the following products:
•    SAP Banking Services and SAP S4/HANA experience an advantage
•    An independent, motivated, and results-oriented way of working using analytical and conception methodologies
•    Yu enjoy working in a customer- and team-oriented way
•    Strong communication skills and a confident and positive manner

Education and Experience

   Education:

•     Matric
•     BSc Computer Sciences/ Information Systems or equivalent to IT tertiary qualification
•     Banking Services Certification r relevant SAP certification

   Experience:

•     Several years f experience in the SAP environment and in the area of SAP Financial Services development
•     Comprehensive technical and professional knowledge f the technical architecture and database structure from at least one SAP Financial Services module

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Key Purpose

• To foster a collaborative, interactive and engaged team style with shared (or common) accountability for delivery. Coaching team members for performance, and driving the team skills profile with regard to Scrum skills. Empowers the team to self-manage. Plays an active role in maintaining team morale and enthusiasm. To ensure the development team follows the Scrum (agile) development process, to facilitate team decision making and solutioning, to remove impediments to the effective functioning of the team and the coach the team members to become better at the Scrum methodology. Accountable for scheduling the development cycles (sprints), and preparing for & facilitating the scrum ceremonies during each cycle. Accountable for the production of the Scrum artefacts such as Burn Down Charts.

Areas of responsibility may include but not limited to

• Development schedule and task balancing - Scheduling, planning for and facilitating the development cycles (Sprint planning sessions). Facilitating the end-of-cycle process (Sprint Review Meeting and the Sprint Retrospective). Providing input to the Development Mangers capacity planning process.
• Scrum ceremonies - During each cycle, prepare and facilitate the daily or weekly scrum ceremonies (daily scrums/ stand-up meetings, backlog grooming sessions, sprint reviews, sprint retrospective). Facilitate key planning sessions such as Product Planning sessions.
• Scrum artefacts - Accountable for the production and documentation associated with each sprint, e.g. Burndown Charts, Release Burndown, Definition of Done (DoD), Definition of Ready.
• Coaching for performance - Coaching the team members on the application of the Scrum methodology.
• Act as Scrum master for 1-2 agile teams with a focus on guiding the teams towards improving the way they work and becoming a high performance team
• Facilitate scrum ceremonies such as sprint planning, daily stand-ups, retrospective and sprint reviews
• Ensure key scrum artefacts such as the product backlog, sprint backlog, sprint burndown chart, etc. are created and effectively utilised
• Assist the product owner with product backlog refinement
• Maintain relevant metrics that help the team understand how they are doing

Personal Attributes and Skills

• Strong Attention to detail
• Microsoft Office – with intermediate Excel
• Highly organised and good planning skills
• Proactive, flexible and adaptable to a varied environment
• Strong interpersonal skills
• Good written and verbal communication skills and strong organizational skills.
• Team player
• Personal insight and a natural capacity to self-reflect, learn and develop
• Ability to work in pressurized environment and meet deadlines
• Ability to adapt to constant change
• Customer Focus. Dedicate to meeting expectations of our client. Develop and sustain productive relationships
• Drive to results, with a desire to attain standards of excellence
• Problem solving. Ability to see the detail, set priorities, anticipate consequences and identify solutions. Look beyond the obviously and doesn’t stop at the first answer,
• Enthusiasm and initiative. Openly contributes to and participates in debates for process improvements, new initiatives and their implementation
• Personal learning. Knows personal strengths, weaknesses and picks up on the need to adapt personal and interpersonal behaviours quickly

Education and Experience

Essential

• Matric
• IT Related Qualification
• Certified in Scrum Methodology (Certified Scrum Master)
• 3-4 years as a Scrum Master.
• 3 years in a software development related role.
• Facilitating agile ceremonies.
• Deep understanding of lean-agile values and principles.
• Extensive experience and understanding of the Scrum framework.
• Knowledge of other agile frameworks such as Kanban and SAFe beneficial.

Advantageous

• Agile Certified Practioner, PM experience, developer experien

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About the VitalityLife Underwriting Team

•  A dynamic team with a wealth of knowledge which we eagerly share. We strive to be the best in the market, living the Discovery values. Our motto is best terms first – right decision…first time…on time…every time.

Key Purpose

•  To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires,etc. etc.

Areas of responsibility may include but not limited to

• To underwrite all cases within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business.
• To support dedicated Key Distribution partners and advisors through telephone and email.
• To underwrite more complex cases which could include medical reports, aviation questionnaires etc.
• To analyse applications and to call for requirements and to underwrite cases within the Senior Underwriter’s limits.
• To underwrite complex cases and to analyse medical reports etc. in order to ensure that the risk is correctly underwritten
• To support and build relationships with key distribution partners and to ensure that all cases are correctly underwritten and that the key distribution partner gets superior customer service.
• To deal with escalations and to ensure that cases are underwritten in terms of the underwriting rules and policies
• To ensure that the thought process used in order to underwrite a particular case is synopsised so that other underwriters can understand the thought process.
• To ensure that the correct risk rating is applied to business that is accepted and that uninsurable risks are declined
• Apply necessary guidelines to ensure correct risk rating is applied to new and existing business
• To liaise with all internal and external clients regarding risk applied or policies that are deferred / declined
• To attending to enquires which would include written, telephonic, emailed or face-to face

Personal Attributes and Skills

• Faster than average pace
• Above attention to detail, precise correctness towards work, ensuring tasks are met on time
• Strong sense of discipline and duty
• Major focus on detailed work
• Deciding and initiating action
• Applying Expertise and Technology
• Analysing
• Delivering Results and Meeting Customer Expectations
• Adhering to Principles and Values
• Persuading and Influencing
• Coping with Pressure and Setbacks
• Specialised work with efficiency, confidence and competence 

Skills:

• MS Office (intermediate)
• Analysis of Information (advanced)
• Verbal and written communication (advanced)
• MS Office (intermediate)
• Analysis of Information (advanced)
• Verbal and written communication (advanced)

Education and Experience

• Matric is essential (Maths, Biology/Life Sciences and English)
• Medical Diploma/ experience is an advantage.
• Insurance Diploma experience is an advantage
• A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential.
• Underwriting experience in United Kingdom may be advantageous.

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About Digital Channels

• Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.
• The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.

Key Purpose

• The digital product owner is responsible for maximizing the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities—even an entire mindset that drives different dimensions: technical, business and design. The digital product owner does not just administer the backlog, but is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but not limited to

• Define the product vision and measure customer value
• Planning (includes product roadmap), and impact mapping
• Manage the product backlog
• Prioritise needs (across scope, budget and time)
• Oversee development stages (engaging in all ceremonies)
• Anticipate client needs (research)
• Act as primary liaison (i.e. primary communicator and link between stakeholders and squads)
• Evaluate product progress at each iteration. Responsible for sprint goals being achieved and deciding if goals are successful or not. Ultimately responsible for product delivery.

Personal Attributes and Skills

Behavioral Skills

• Conceptual thinking. Passion for learning
• Customer Service Orientation
• Result Orientation
• Conflict Resolution
• Negotiation skills
• Time Management
• Creativeness
• Innovation
• Stress Management
• Assertiveness
• Tenacity

Technical Skills

• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity diagram mapping

Education and Experience

Minimum

• Informatics or other relevant degree
• 4 years business analyst or digital product owner experience

Advantageous

• Dip.BA (FTI or equivalent)
• 1 year user interface analyst experience
• Honours degree
• Business experience and product knowledge

Methodologies

• Waterfall and Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• SQL (Oracle and IBM Netezza)
• UML
• XML
• JSON

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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About Insure Systems

• Discovery Insure Systems is a young dynamic team. We are constantly evolving and running with multiple projects simultaneously. We pride ourselves in the quality of work that we deliver and the ease and speed at which we can do it. Our aim to set the benchmark for efficiency in everything we set out to do.

Key Purpose

• Design and implement robust, scalable and optimally performing systems using Oracle related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintanable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframe

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies:

• Data Modelling specifically related to OLTP
• PLSQL
• SQL
• XML
• Dynamic SQL
• SQL and PLSQL performance tuning
• Report writing
• BI/Warehouse/ETL
• Java SE

Education and Experience

Essential:

• 5-7 years of consistent experience in the listed core competency areas.

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures

 Advantageous:

• BSc Computer Science or equivalent 3 year qualification
• Oracle Certified Professional - Advanced PLSQL developer

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Overview

• The Business Intelligence (BI) Systems Analyst is responsible for defining, designing, implementing and documenting processes, tools, methodologies and frameworks for collecting and managing data effectively throughout its life cycle, from source through to finalised business insights. 

Responsibilities

• The BI Systems Analyst must understand the entire data landscape in order to ensure that solutions are implemented in a sustainable manner.
• Interact with business and technical stakeholders to establish end-to-end information needs.
• Investigate and evaluate data sources to identify limitations and determine reliability and usability.
• Identify data redundancies and define and implement a road map to resolve.
• Design and implement data quality resolution strategies in conjunction with business and technical stakeholders.
• Implement appropriate data security controls to ensure that data is kept safe.
• Design and document conceptual, logical and physical data models and repositories using a variety of data modelling techniques.
• Design and document data orchestration frameworks that are required to maintain data models, repositories, feature sets and data science model predictions.
• Establish, maintain, and ensure compliance with data modelling and data integration standards
• Document and implement data management and governance standards and processes.

Technical Skills

• Excellent oral and written communication skills.
• Strong analytical and problem solving skills.
• Ability to navigate ambiguity and complexity.
• Solid experience in gathering data requirements and performing advanced data analysis techniques.
• Experience working with BI front-end tools to develop prototype solutions (Power BI)
• Experience in designing conceptual, logical and physical data models and repositories at an enterprise level with a specific focus on re-usability.
• Experience in ETL design and good understanding of ETL solution architectures.
• Understanding of Master Data management (MDM), Metadata Management and Data Governance (DG).
• Strong database fundamentals (normalization and de-normalization).
• Microsoft data technology skills (SSIS, SSAS, SSRS, T-SQL, Azure).
• Good understanding of structure, semi-structured and unstructured data sources (XML, JSON).

Other Requirements

• Minimum bachelor’s degree in either computer science, computer engineering, information systems or a related field.
• Certifications in business intelligence or data science will be an added advantage.
• Minimum 5 years’ experience in BI / Data Science with over 3 years’ experience in implementing complete BI solutions at an enterprise level.

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Key Purpose

• To demonstrate inspirational leadership, promoting an environment of high energy, motivation and business focus. Being accountable for the team's business plans, improve the activity and performance of each team member, and to build, manage and develop relationships with internal stakeholders as well as external clients and Financial Advisers. As well as to increase the sales of the product range through technical up-skilling of Financial Advisers and their Assistants and through providing business support to the Financial Advisers.

Areas of responsibility may include but not limited to

• Vest all new financial advisers with Discovery processes and assistance with SmartAdvice
• Review new business pipelines – follow-up and tracking of business
• Assist with quotations
• On-going product support to financial advisers
• Dealing with queries and providing information on a range of sales and service issues
• Liaising with internal departments on processing issues
• Building relationships with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives
• Exceed annual targets for Business Unit.
• Provide Marketing tools and training to assist financial advisers in selling of Discovery products.
• Aid Business Consultants in growing their Business.
• Measure monthly performance targets for financial advisers
• Must have an overall awareness of the financial services market and can relate the work with the team.
• Must understand and support the team in developing sound product knowledge and in their specialist consulting roles.

Competencies

• Have a track record of sound people management skills, ideally in a sales environment.
• Ability to effectively demonstrate coaching, supervision and development skills.
• Have a sound understanding of sales skills
• Have strong leadership and influencing skills
• Must have a high level of self-motivation and be achievement orientated
• Must have the ability to cope in changing and difficult circumstances, maintain a "can-do" attitude within the team
• Ability to demonstrate excellent communication skills, which can be adapted to meet the requirement in diverse circumstances
• High level of confidence
• Results driven
• High Attention to detail
• High degree of Flexibility
• Self-motivated individual
• Persuasiveness
• Good relationship building skills
• Effective time management

Education and Experience

• Minimum: Matric with Maths & English and at least 3 years broker consulting experience with a proven track record

OR

• Minimum: Matric with Maths and English as well as a relevant degree and 2-3 years corporate experience
• Beneficial: Insurance Qualifications (e.g. CPF, RE1, RE 5), Business Degree or Diploma
• Knowledge of Discovery products would be a strong advantage
• Sound knowledge of Insurance Industry (Short Term, Health, Risk & Investment)
• Knowledge of underwriting process
• Broker consulting experience in an insurance company or investment house
• An understanding of financial planning
• Knowledge of MS Office Suite

Other

• Own insured transport, cell phone and driver’s license
• Willingness to undertake business travel in Gauteng

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What is a Talent Pool?

• In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

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Key Purpose

• Within the Health Benefit Solutions area, the Java developer must work together with Business Analyst, System Architect and managers, to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes. 
• The Java Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 
• The Java Developer in the Health Benefit Solutions area must be technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Health Benefit Solutions portfolio:

• The system development life cycle and involvement in each stage the defined system development tools, processes and workflows 
• Part of the team in distinguishing between business, functional and non-functional requirements and how to implement them 
• Delivery of high quality source code and the technologies used and the systems components structure 
• Develop, test, and maintain the deployed application software with high quality 
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency 
• Perform accurate development estimation 

Competencies

The successful candidate must demonstrate the following competencies:

• Software release management 
• Solution Design and Implementation 
• Software testing and Test Driven development 
• Software deployment and maintenance 
• Change control 
• Time management and prioritization 
• Analytical and problem solving skills 
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision 
• Excellent written and verbal communication skills 
• Can help with quality assurance and provide comments 

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• 3+ source code Java (version 8) development experience (support and maintenance)
• Deep understanding of the SpringBoot Framework, Hibernate
• WebLogic, JBoss Application Server experience  
• Presentation layer development (JSP, JavaScript, Angular 6, JQuery)
• SOAP, REST, XML, XSLT, Web Services experience  
• Maven, ANT build scripts
• JMS, Tibco EMS experience  
• Java Batch Scheduling (Flux, Quartz) experience 
• Knowledge with Business Rules Management Frameworks and continuous integration
• Experience with DevOps (Atlassian Suite) and Linux (L5, LVS, Apache) 
• Experience with containerization virtual systems (Kubernetes, OpenShift, Docker)
• Exposure to an agile methodology driven environment
• Experience in the delivery and deployment of projects within the SDLC within a high pressure complex environment

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Job Purpose

• In-depth management of projects within this new business stream of the GVN. Purpose is to ensure that the projects are successfully thought through, across all dimensions and delivered on.

Principal Accountabilities

• Everything and anything: as a member of the team in a new business, nothing is beneath or above anyone.
• Project guidance and management while in development phase: Ensuring that all internal and external stakeholders are clear in their responsibilities and are progressing with the unit’s objectives.
• Stakeholder management: Management of relationships with key stakeholders in the development of the project and setting up the necessary structures to enable this at scale
• Establishing ongoing operational functions over time: Definition and specification of business operational roles and requirements over time.

Education, Skills, Knowledge and Experience

• 3+ years in Management Consulting or Project Management/ R&D

Competencies

• Broad thinking
• Meticulous project management
• Remarkable attention to detail
• Highest work standard quality
   

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PURPOSE

• Oversee and manage the Soft Services contracts namely vending and plants.  Daily management and administration of helpdesk queries as well as meeting room booking.
• Ensure that we provide services with excellence by meeting the highest standard and quality measures of service delivery. Ensure that the environment remains clean and hygienic at all times. We aim to improve current practices to gain better returns on services offered.
• Interact with customers / providers / staff to provide and process information in response to enquiries, concerns and requests about products and services which CRES Hospitality manages. 

RESPONSIBILITIES

Vending

S&K Vending, Pause Areas and Staff

• Manage and monitor that vending staff are adhering to Discovery standards and that our service level agreements are being met
• Ensure that pause areas are always clean and clutter free.  
• Log calls for any faults within pause area (equipment faults, furniture faults or consumable faults). 
• Escalate RFC number to onsite supervisor (Ernest Gerber) and cc Tammy Ferreira.
• Sign off on all job cards issued by provider – keep record of the documents
• Manage the stock ordering process and ensure that all stock is accounted for
• Do walk-abouts and checks of the various Pause areas on all floors in BPO to ensure common areas are kept up to standard (daily)
• Do stock checks with the S&K Vending hostesses (adhoc)
• Compiling inventory list of all stock / equipment
• Address complaints, questions and suggestions with the management of the provider, via email and cc Tammy Ferreira
• Screening and approval of new provider staff members on site
• Attend monthly provider management meetings

S&K Milk

• Receipting of new stock
• Monitor stock allocation weekly
• Keep register of stock received and given out
• Liaise with tea hostesses regarding daily fresh milk allocations
• Liaise with supplier regarding change of orders
• Obtain and evaluate all relevant information to handle enquiries and complaints, include Tammy Ferreira

Plants

Servest

• Manage the maintenance of the office plants and reception flowers to ensure service level agreements are being met.
• Liaise with provider management regarding concerns, queries, or suggestions
• Conduct a monthly audit of the plants with contractor - do a walk about with the provider, during this audit.
• Monitor the condition of the Reception flowers (Orchards) to ensure Reception area looks professional at all times 
• Attend meetings with provider management and Tammy Ferreira.
• Obtain and evaluate all relevant information to handle enquiries and complaints, include Tammy Ferreira

Helpdesk and Administration

• Monitor Help Desk calls logged ensuring that calls are closed within pre-determined SLA’s
• Compile all documentation for CRES Hospitalities e.g. Updating consumables spreadsheets, Requirements for Pause Area items, Plant placement (updated on T drive)
• Call logging of faults for Cleaning, Vending and Maintenance & Technical requirements issued by various Providers
• Check schedule received from Head Office to confirm any outstanding Job cards for the Operations Team to avoid escalation of SLA.

Meeting Room Bookings

The management and control of all meeting room bookings for Discovery ECP.

• Manage the meeting room booking requirements for Discovery ECP
• Liaise with the clients regarding their specifications, professionally and courteously
• Facilitate the booking of meeting rooms, on outlook, within 24 hours of receipt of request (SLA)
• Maintain a register of all bookings; amendments and availability for all meeting rooms
• Manage and co-ordinate specific meeting room setup requirements as per customer’s exact request.
• Inform Security of any special requirements for any external attendees of meetings

Meeting Room Setup

• Co-ordinate the overall management of the meeting rooms ensuring that all items are placed neatly and presentable for next clients.  (Chairs, tables, whiteboard and flip chart paper available)
• Assemble and disassemble specific seating layouts (liaise with Denver (Maintenance) / Vicnash (Group Operations) to assist
• Liaise and include TI department in meeting room schedules in order to assist with setup of video conference facilities and technical set ups for scheduled bookings
• Inspection of equipment (as and when required) and liaise with TI should there be any faults

Lifestyle Services

Under 1 hour

• Assist with any escalations
• Liaison with Legal department and JHB Head Office regarding all contracts
• Obtain stats from Nthabeleng (Reception) and submit monthly stats JHB Head Office

Savuka Car Wash

• Assist with any escalations
• Liaison with Legal department and JHB Head Office regarding all contracts
• Obtain stats from Nthabeleng (Reception) and submit monthly stats from the providers to JHB Head Office
   

Back up to Tammy Ferreira

• Restaurant, Camelot spa, Carpet Cleaning, Cleaning- specialized, hygiene equipment and consumables
• Assist Tammy Ferreira in her absence as per her Job Description.

Reception (2IC)

• Back-up to Receptionist
• Relieving Receptionist when required and during lunch intervals daily
• Reception area welcoming, clean and free of clutter

General 

• 2IC to Tammy Ferreira, for all areas which fall under Hospitalities PE department
• Assist Tammy Ferreira in her absence as per her Job Description.
• Build relationships with Coega/Steiner. Do walkabouts with Steiner to ensure all equipment are assembled correctly. 

REQUIREMENTS

• Grade 12 or matric
• MS Outlook
• MS Excel
• MS Word

KNOWLEDGE AND SKILLS

• Customer service
• Computer literacy
• Basic administrative skills
• Understanding of cleaning levels
• Physical requirements (e.g. walking)
• Safety storage and handling experience

PERSONAL COMPETENCIES

Key personality traits / abilities

• Team player
• Goal oriented
• Problem solver
• Attention to detail
• Good customer service
• Time management skills
• Methodical and organized
• Excellent interpersonal skills
• Excellent communication skills
•