Job Opportunities at Fidelity Services Group

Overall Purpose of the job:

• The successful incumbent will be responsible for the various administrative processes involved in the Project Management Office.
• The successful closure of all projects by ensuring administrative processes followed and once project closure reached all the required paperwork, financial processes for costs in the form of labour, material (stock and non-stock), subcontractor costs and consumables being booked and actioned for successful closure, invoicing and handover to service department for maintenance and support functions.

Minimum qualifications and experience:

• Matric
• A minimum of 3 years project administration experience
• At least 3 years administration and financial experience within a project environment
• Good understanding on project management methodologies, financial acumen and understanding of Revenue
• Computer literacy in Microsoft Outlook, Excel, Word and PowerPoint

Main duties & Responsibilities:

• Schedule regular weekly and monthly meetings and record decisions (e.g. assigned tasks and next steps)
• Update Project schedule with new data from SAP for CS and PS
• Order resources, like equipment, subcontractors and software – Purchase order process on request from Project Managers
• Weekly Booking of technicians – on request from Project Managers
• Booking of accommodation, leave, overtime, travel allowances and expense claims of all resources of the PMO
• Prepare and provide documentation to internal teams and key stakeholders – as required
• Track expenses and provide financial feedback to Project Managers and Head of PMO
• Act as the point of contact for all participants of the PMO
• Logging of IOD’s for all resources of the PMO
• Handling of files from Sales – Receive file from sales
• Checking of File received from Sales that all information is in the file before handing over file to Head of PMO.
• PO process – 2 days process – PO in File
• DN process and GRN process – POD and Tax Invoice print and in file.

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Purpose of the role:

The overall purpose of this position is to manage several Operations Managers in covering the following key areas:

1. Client liaison
2. HR /IR matters
3. Fleet management
4. Expenses control
5. Investigations
6. Site coverage 
7. Site security requirements are adhered
8. That the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered and valid.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Financial skills
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

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Key Performance Areas:

• To conduct periodic and incident related voice stress and polygraph tests as determined by Operational needs and Client Service Level agreements.
• Assessments of tests and findings.
• Ensuring timeous availability of results to the relevant managers.
• Daily liaison with Operations Management, Senior Management, Directors as necessary.
• To maintain a high level on integrity and honesty in the findings of tests conducted.
• Confidentiality of information and test results.
• Weekly, monthly feedback on productivity, number of tests done etc.
• Ensuring constant availability in case of emergencies.
• To ensure that all tests are done as per accepted practice
• To treat all staff to be tested in a humane manner and respectfully.
• Schedule all contractual weekly monthly, quarterly etc. tests as dictated by Operations Management and in line with contracts with clients and recruitment division.
• Give feedback timeously on all tests done.
• Do emergency tests on incidents and use voice stress /polygraph as a tool in specific investigations.

Minimum Requirements:

• Grade 12 or equivalent
• Computer literacy & Microsoft office & voice stress software.
•  2 to 3 years voice stress and poly graph experience
• Own reliable transport.
• Must be trained in both Voice stress and Polygraph-AVSAPRO

Core competencies required:

• Team work
• Communications skills
• Customer focus
• Self-development
• Integrity
• Trustworthy

Skills:

• Computer literacy
• Admin skills
• Leadership skills
• Conflict handling skills
• Good interpersonal skills
• Work at a pace when required

Knowledge:

• Vast knowledge of voice stress & polygraph testing
• Preferable knowledge of security industry

Behavioural attributes:

• Pro – active
• Reliable
• Honesty
• Trustworthy
• Can work independently
• Attention to detail
• Ability to work under pressure
• Tenacity
• Willingness to travel