Job Opportunities at HomeChoice Holdings Limited

• Responsible for providing specialist knowledge, skill and competence in attracting, sourcing, developing, engaging and retaining talent pools. Partner with key stakeholders (business unit, HR support areas etc.) to build a competent workforce. Conceptualize, manage and implement strategic HR projects based on local and global best-practice, adapted to meet Business Unit requirements, thereby ensuring a high performance. Utilize analytics and reports for decision making for the senior business unit heads.

What you will love doing in this role

Implement HR strategy

• Deliver on HR strategy and tactical plans to enhance employee retention

Talent Management

• Build an effective talent pipeline to strengthen succession through the Talent Strategy Plan
• Analyse trends within the broader labour market and customise suitable staffing solutions to meet the unique needs of the business units
• Drive the Recruitment needs of the business and partner with the talent acquisition specialist in the sourcing of candidates
• Manage the integration of the talent framework of the business
• Conduct internal and external trend analysis and provide business with talent insights and recommendation

Developing a strong performance culture

• Support business units in the management of under performers
• Implement and gain buy-in for the local performance management process, ensuring compliance across the business units
• Ensure bi-annual performance reviews are held for all employees through the appropriate performance management system, and that monthly performance discussions aligned to the talent plans take place

Stakeholder Engagement 

• Communicate and share relevant HR reports/dashboards with insights to middle and SNR management during departmental people management meetings
• Engage with business to obtain business insights and align HR talent initiatives and plans to support business needs
• Collaborate with relevant HR teams to execute HR initiatives and projects

Talent Development

• Manage all learning initiative per business unit through the Learning & Development department and facilitated specific interventions where required
• Support business and the L&D team with learnership and PWD programmes 
• Manage and monitor the execution of the Talent Plan development initiatives and execution thereof

Employee Relations

• To have responsibility for the provision of advice on discipline and grievance issues and being present at disciplinary enquires and of CCMA as HR representative where appropriate. 
• To liaise with Line Managers to ensure the consistency and adherence to  company guidelines, developing Team Leaders ‘ understanding and implementation of IR principles against legislative requirements and Company policies.
• To guide managers on how to manage poor performance within their teams in line with company policy and best practice, provide coaching tips and guidance on how to give feedback

Culture and Employee Experience

• Support the business in driving departmental and group culture initiatives
• Engage with business units on organisation effectiveness challenges impacting on culture and implement initiatives to address those challenges
• Ensure a successful employee life cycle experience from onboarding to offboarding by analyzing onboarding and offboarding survey trends and recommending interventions as required. 

Cost Management

• Support business in their remuneration expenditure and ensuring pay is benchmarked and aligned to marketing and remuneration budgets
• Implement cost containment plans and ensure business organisational structures are maintained within the boundaries of department budgets

Wellness

• Drive employee wellness through the Company wellness programmes and initiatives and support individual departmental needs

Requirements
What we will love about you

• We love your acute commercial awareness and insight.
• We love that you are digitally savvy.
• We love your strong judgement & decision-making skills.
• We love your strong cognitive flexibility.
• We love that you are customer-centric.
• We love your strong problem-solving and analysis skills. Critical Thinking

What you'll need to do this role

• A relevant HR related qualification 
• 4 to 5 years experience in an HR generalist capacity
• Sound labour relations experience
• MS Excel proficiency
• Retail experience
• Stakeholder engagement at Snr management level

Behaviours we love 

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun
   

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Description
What you will love doing in this role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements
What you’ll need to do this role

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits

• Basic + uncapped commission
• Spectacular incentive drives
• Creative agile work environment
• Provident fund
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun
   

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Description
What you will love doing in this role

• Responsible for monthly, quarterly and annual management reporting to enable effective commercial decision making by the business
• Ensure budget & forecast variances are analysed and recommendations are made to correct or improve company performance
• Assist the Retail Financial Manager with input into the annual budgeting and forecasting process
• Ensure key pieces of analysis are performed on areas of risk or opportunity within the business and that the financial levers are understood and communicated to the business together with clear recommendations
• Continuously review strategic business initiatives to ensure that they meet the required profitability expectations
• Identify cost management opportunities (processes or expenses) for ensuring improved profitability and sustainable returns for the business
• Support business partners with their various ad hoc requests for required management reporting and analyses
• Play an effective role in the broader Finance team to ensure collaboration and communication between the functional areas

Requirements
What you'll need to do this role

• Relevant Financial qualification – BComm
• Proven working knowledge and experience in developing and producing clear financial management information
• Experience in developing and interpreting financial models to define key profit drivers
• Extensive experience in analysing financial information and ability to make clear recommendations for improvement
• Proficient in MS Office with advanced Excel

What we will love about you

• Analytical self-starter with decisive judgment and a strong commercial acumen
• High attention to detail in terms of accuracy, report presentation and standardized formatting
• Structured and well organized individual who enjoys taking ownership
• Strong interpersonal skills with ability to communicate complex matters both verbally and in writing at all levels 
• Work well within a fast-paced environment with multiple, competing priorities
• Leadership potential with the ability to inspire and motivate others
• Effectively make use of latest decision support technologies & tools

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• play as a team
• Be helpful
• Be inclusive
• Find the fun

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Description
What you will love doing in this role

• Creatively execute on design briefs from marketing
• Liaise with photography on image selection and layout direction
• Develop design templates for print material, plan layouts & prep for publication
• Produce considered and quality design that follows current print design best practices
• Roll out campaign artwork from key visuals across multiple sizes, platforms, and mediums
• Refresh landing page layouts and templates across multiple devices
• Implement use of CI, marketing directives and seasonal themes across multiple publications
• Ensure continuity of design across print materials
• Ensure design always considers the user perspective and journey
• Deliver creative within agreed timelines

Requirements
What you'll need to do this role

• A relevant qualification in Graphic Design
• A strong and relevant design portfolio
• Minimum of 5 years working experience in print design with focus on large layout design
• Minimum of 3 years working experience in digital design
• An understanding of digital and mobile first design and best practices
• A good understanding of UI and UX principles
• Experience in an online retail environment would be advantageous
• Experience in an e-commerce environment would be advantageous
• Understanding of HTML would be advantageous
• Expert in Adobe InDesign
• Competent in Adobe XD
• Competent in Adobe Photoshop
• Knowledge of Sketch; Figma; Zeplin; Invision would be advantageous

What we will love about you

• Problem solver
• Multi-tasker
• Excellent attention to detail
• Team player
• Collaborator
• Good time management

Behaviours we love 

• Wow my customers
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun