Job Opportunities at HR Studio (Pty) Ltd

We’re looking for…

• A Treasury Processing Officer who will be responsible for managing and executing the organization's treasury operations, including cash management, financial transactions, and compliance with financial regulations. This role ensures efficient processing of financial transactions, accurate reporting, and effective management of liquidity and risk.

Who are you?

• You are able to work well in a team.
• You are able to manage in a high-paced environment.
• You are comfortable in standardized workflows which are repetitive.
• You are able to adapt to changes quickly.
• You have the personality of a generalist with a willingness to learn and grow in a young team.
• You are able to demonstrate understanding of basic economic principles.

What’s the role?

• You will be responsible for:
• Process various treasury transactions including payments, transfers, and fx deal bookings.
• Manage cash flow and liquidity management across individuals and SME treasury deals.
• Monitor bank accounts and maintain relationships with financial institutions.
• Execute foreign exchange transactions as required.
• Reconcile bank accounts and resolve discrepancies that involve any treasury function of the business.
• Maintain accurate records and documentation of treasury activities which includes traditional and decentralized treasury functions.
• Prepare and analyze reports for seniors.
• Assist team members in treasury administration duties including but not limited to onboarding, KYC, KYT, AML, risk management, reporting, tax monitoring and product administration.
• Ensure compliance with relevant financial regulations and internal controls.

Boxes to tick…

• Matric
• Degree in commerce-related fields
• 2+ years of experience in a treasury function role
   

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We’re looking for…

• We are seeking a dedicated Customer Support & Onboarding person to join our team. This role is crucial in ensuring our users, tenants and landlord clients receive unparalleled support and success in using our solutions. You will also be responsible for the onboarding and training of landlords and tenants, ensuring they fully understand and effectively utilize our services

Who are you?

• You anticipate customer needs and address potential issues before they become problems.
• You are able to find creative solutions to problems when standard approaches don’t work.
• You are committed to doing a good job and putting in extra effort when needed.
• You are capable of working well with others and sharing knowledge to support the team.
• You are able to carefully check work and ensure accuracy in customer interactions.
• You are able to manage your own emotions and understand others' emotions to build good relationships.
• You are willing to learn and improve your skills over time.

What’s the role?

You will be responsible for:

Customer Support:

• Assist customers with inquiries via email, phone, and chat.
• Manage and respond to support tickets using Zendesk.
• Address and resolve customer issues efficiently and complaints professionally.
• Monitor and report back on customer feedback to continuously improve our service quality.

Tenant Onboarding and Management:

• Conduct training sessions for new tenants
• Assist in the full onboarding process for new tenants.
• Help prepare onboarding materials and checklists.
• Support the coordination of training sessions for new users.
• Provide continuous support for tenant users

Collaboration:

• Work closely with the admin team to manage general administrative tasks.
• Provide feedback to improve our customer support processes.

Boxes to tick…

• Matric
• Experience in customer service or support roles.
• Basic understanding of CRM and ticketing systems like Zendesk.
• 5 + years of experience
   

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We’re looking for…

• As a General Manager, you will lead operations across customer support, client success, installation project management, and onboarding. Your role is pivotal in driving growth by ensuring customer satisfaction, expanding market presence, and optimizing our service offerings. This leadership position demands a hands-on approach to managing client relationships and internal teams while focusing on process optimization and business growth.

Who are you?

• You are able to inspire and motivate the team to achieve goals, while fostering a positive and productive work environment.
• You have the ability to develop and implement long-term strategies that align with company objectives and drive customer success.
• You have excellent verbal and written communication skills for interacting with customers, team members, and executives.
• You have the flexibility to adjust strategies and approaches based on changing customer needs and market conditions.
• You are confident in making strategic decisions that benefit both the customer and the company.
• You have the ability to work effectively with cross-functional teams to achieve customer success and company goals.
• You are capable of holding high ethical standards and maintaining transparency in all customer interactions and business dealings.
• You are committed to personal and professional growth, continually seeking opportunities to learn and improve.

What’s the role?

You will be responsible for:

Customer Support Management (Users and Tenants):

• Lead the customer support team to deliver exceptional service across email, phone and Zendesk
• Oversee Zendesk operations, ensuring efficient ticket management.
• Continuously monitor and improve customer satisfaction metrics.
• Client Success (Landlords and Operators):
• Build strong relationships with key clients (landlords, operators, tenants).

Conduct regular check-ins to ensure client satisfaction.

• Coordinate with sales, product, marketing, and technical teams for seamless client experiences.
• Act as the primary contact for site-related issues, ensuring prompt resolution.
• Ensure clients understand, are correctly using and have access to all our tools (reporting, dashboards, QR codes, signage, FAQ’s).

Onboarding, Installation, and Training:

• Manage new site installations, ensuring effective communication and coordination.
• Oversee onboarding for new clients, operators, and tenants.
• Develop and manage training materials, collaborating with marketing and design teams.
• Develop and manage training materials and sessions, tailoring approaches to client needs.
• Collaborate with marketing and design teams to produce high-quality onboarding materials.

Sales & Business Development:

• Identify and pursue opportunities to expand the company’s market presence.
• Manage and grow the monthly parker book to drive revenue.
• Promote on-site marketing opportunities to boost user engagement.
• Present new features and benefits to clients, encouraging adoption.

Strategic Leadership:

• Develop strategies to improve client retention and satisfaction.
• Collaborate with marketing to create client success stories.
• Provide feedback to the product team to enhance the company's offerings.

Product & Service Development:

• Work with the product team to align the company’s services with market demands.
• Use client feedback to drive product enhancements and innovation.

Data & Reporting:

• Monitor key performance indicators (KPIs) to measure success.
• Prepare and present reports on performance, challenges, and growth opportunities to the executive team.

Boxes to tick…

• Matric
• 7+ years in senior customer support, client success, or general management, preferably in property, tech, or SaaS.
• Experience in onboarding and training for complex software solutions.
• Ability to manage multiple projects and stakeholders simultaneously.