Job Opportunities at Huntswood

Introduction

• We are seeking a detail-oriented and highly organized Accounts Administration Specialist to join our internal project team supporting a key client initiative. This role is critical in ensuring accurate financial reconciliations and maintaining compliance with company policies and regulatory standards. If you have strong analytical skills, advanced Excel proficiency, and thrive in a fast-paced environment, this is an excellent opportunity to contribute to a high-impact project.

Key Responsibilities

• Perform daily, weekly, and monthly reconciliations of bank accounts, supplier accounts, and other financial records.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Maintain and update reconciliation spreadsheets for multiple accounts.
• Utilize advanced Excel formulas (e.g., VLOOKUP, SUMIF, IF statements) to match transactions and identify discrepancies.
• Create pivot tables to summarize large volumes of financial data for reporting purposes.
• Conduct data validation to ensure accuracy and consistency in reconciliation reports.
• Generate charts and graphs in Excel to visualize reconciliation trends and variances.
• Automate repetitive reconciliation tasks using Excel macros where applicable.
• Consolidate data from multiple sources into a single workbook for monthly and quarterly reconciliations.
• Apply conditional formatting to highlight variances or outstanding items.
• Prepare and maintain audit-ready Excel files with clear documentation of reconciliations.
• Ensure proper version control and secure storage of Excel-based reconciliation reports.

Skills and Competencies

• Strong attention to detail and accuracy.
• Excellent analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Excel (including Pivot Tables, Macros, and advanced formulas).

Experience/Background:

• Minimum 1 year exp in a similar role - Essential
• Fully proficient in MS Excel - Essential 
• Matric certificate (Grade 12) Complete - Essential 
   

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Job Overview

• Are you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due mortgage or maintenance accounts for our U.S.-based clients. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset.
• If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine.

Key Responsibilities

• Handle inbound calls regarding overdue accounts with professionalism and empathy
• Educate customers on contract terms and ownership details
• Ensure all collection activities comply with FDCPA and internal policies
• Meet performance targets including call volume, contact rates, and resolution metrics
• Maintain accurate documentation of all account interactions
• Initiate skip tracing when necessary
• Support the broader collections team with daily tasks and goals
• Complete all required training and compliance certifications
• Perform additional duties as assigned by management

Minimum Requirements

• Education: Grade 12 or equivalent qualification
• Experience: 1+ years in a U.S. collections environment
• Work USA hours on rational basis
• Strong customer service orientation with a commitment to fair outcomes
• Empathetic and confident in handling difficult conversations
• Team player with a proactive and goal-driven mindset
• Proficient in MS Word and Excel
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies and FDCPA compliance

Required Skills

• Effective communication and listening skills
• Ability to remain calm under pressure
• Strong problem-solving and decision-making abilities
• Excellent knowledge retention and recall
• Collaborative and supportive team spirit
   

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• We have a fantastic opportunity for a passionate Learning & Development Facilitator to  deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.
• In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities 

• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
• Adapt training styles and methods to suit different learning needs and preferences of participants.
• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
• Collaborate with stakeholders and subject matter experts to customize training content as needed.
• Ensure that all training materials align with company values, business objectives and client specific requirements.
• Keep up to date with product knowledge and business changes to ensure training remains relevant.
• Provide ongoing coaching and mentoring to colleagues to support their development.
• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies - Please read through carefully 

• A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services. 
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.