Job Opportunities at LexisNexis South Africa

• The Sr. Data Analyst I role consults with internal stakeholders to understand problems, collect and analyze data to support data driven business decisions.  The Senior Data Analyst I creates advanced level insights and recommendations in their area of expertise. This role uses data tools to collate, model, interpret, develop visualizations/information products, and communicate to the business.  Specifically, individuals in this role will lead projects with high complexity independently.

Responsibilities

• Prepares data by applying advanced blending and refinement techniques
• Developing and maintaining data models, algorithms, and statistical models to support business decisions
• Collaborating with cross-functional teams to develop data-driven solutions that drive business growth
• Communicating findings and recommendations to stakeholders in a clear and concise manner
• Monitoring and evaluating the effectiveness of data models and algorithms
• Staying up-to-date with industry trends and best practices in data analysis

Requirements

• Possess an excellent educational background in Computer Science, Statistics, Mathematics, or a related field, or equivalent experience
• Possess extensive experience in Data Analysis or a related field
• Be proficient in SQL, Python, and other programming languages commonly used in data analysis
• Be able to manage multiple projects independently and collaboratively within a team environment.
• Have excellent problem-solving skills and attention to detail
• Be able to communicate complex data analysis findings to non-technical stakeholders
• Have experience in using Tableau to pull data as well as put together visualisaitons  

Work in a way that works for you

• We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

• We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer:
• Health care plans and benefits
• Modern Family Benefits, including maternity, paternity, adoption and surrogacy
• Life assurance and accident policies
• Comprehensive pension and retirement plans
• Access to learning and development resources
• Your recruiter will advise you on the benefits package for your location

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About the Role

• We are seeking a motivated and experienced Customer Success Consultant to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role requires a proactive approach to customer engagement, problem-solving skills, and a deep understanding of customer needs.

Responsibilities

• Onboarding Customers: Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products/services.
• Managing Relationships: Build and maintain long-lasting relationships with customers by understanding their goals and providing tailored solutions.
• Supporting Customers: Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to their issues.
• Training of Products: Conduct telephonic, remote and occasional on-site training sessions and workshops to educate customers.
• Advocating for Customers: Serve as the voice of the customer within the company, providing feedback to internal teams to improve products and services.
• Monitoring Performance: Track customer success metrics and analyze data to identify areas for improvement and ensure customer satisfaction.
• Implementing Products: This involves deploying and integrating a product into a client’s environment, ensuring it functions as intended and meets user needs.

Requirements

• Have proven experience in a customer success, account management, or related role.
• Have good knowledge of MS Office and Windows.
• Have excellent verbal and written communication and interpersonal skills.
• Have some legal background
• Have excellent problem-solving abilities and a proactive approach to customer engagement.
• Have the ability to work independently and as part of a team.
• Be familiar with CRM software and customer success tools.
• Have a valid drivers license as visitations to customers site may be required occasionally.

Work in a way that works for you

• We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

• We know that your well-being and happiness are key to a long and successful career.
• These are some of the benefits we are delighted to offer:
• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave