Job Opportunities at MTN

Mission/ Core purpose of the Job

• The Manager: Network & Enterprise Projects is responsible for all projects (viz Network & Enterprise) ensuring that these are well coordinated with all requisite resources availed timely and projects delivered to specifications; on time; on budget and to the internal customer‘s expectations and satisfaction. The Project Manager is responsible for the coordination, direction, implementation and execution of the projects at hand.
• Measures of success includes the delivery of  Network & Enterprise projects, on time and within budget.  The incumbent is also accountable for accurate reporting and updates.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Network & Enterprise Project Manager will be accountable (in accordance with sound project management principles and guidelines) to achieve the following objectives:

• Ensures the delivery of projects (within the programme) according to project scope while effectively managing resources, time and budget.
• Create and execute project plans and revise as appropriate to meet changing needs and requirements.
• Monitor project plans including project organisation, timelines, contingency plans and resources.
• Manage (when necessary) supplier contracts in terms of agreed service level agreements.
• Monitor and co-ordinate the contributions of multi-disciplinary professional teams from various parts of the MTN business to delivery on Network & Enterprise
• Ensure that project meetings are appropriately facilitated, including all other project related meetings, workshops etc.
• Ensures financial control of projects being managed (e.g. budgets, cash flows, certification of all payment certificates etc.).
• Ensure the facilitation of all liaison matters with all project role-players (e.g. service providers) and internal stakeholders.
• Deliver accurate and timely input into Network & Enterprise project related reporting.
• Ensure the successful tracking of the Network & Enterprise project risks.
• Participate in project management meetings and other committees as directed by the Programme manager.

Key Deliverables

• Fulfilment of Network & Enterprise project initiatives and outcome targets
• Project budget
• Project reporting
• Delivery of project objectives on time
• Providing input into dashboard reports

Role Dependencies

• Active support from the Group PMO, SM: Digital & IT PM, SM: Network & Enterprise PM
• Deep understanding of the MTN business strategy
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OpCo and Group strategy initiatives

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 3 years tertiary degree
• Relevant Project Management certification (e.g. Prince 2)
• Member of Project Management Institute
• Fluent in English

Experience:

• Minimum of 3 years’ Project Management experience managing multiple Network or Enterprise-wide projects for a small to medium sized organisation.
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Other:

• Regional and international travel
• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: MTN OpCos, Group technology, Group Strategy and M&A, Group Commercial
• Key suppliers: Key Technology Partners, Relevant Industry Bodies

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Mission/ Core purpose of the Job

The Senior Manager, Program Development & Deployment is part of the Customer Value Management (CVM) function in the Group Consumer Business Division at MTN. The position is primarily responsible for the formulation and rollout of Customer Value and Campaign Management Strategy in support of digital transformation across the group.

• The Senior Manager, Program Development & Deployment will report to the General Manager, Customer Value Management. The position will interface with Senior Opco stakeholders, Group Management stakeholders and consumer divisional heads in order to influence the strategic direction of digital transformation using Customer Value Management techniques.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager, Program Development & Deployment will be responsible for the following Key Performance Areas:
Strategy Development and Implementation

• Lead the development and implementation of a CVM sub-divisional strategy in line with overarching divisional goals with emphasis on customer experience and lifetime value
• Lead the business transformation to embed CVM principles and culture across the organization.
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Development of the community and ongoing guidance to progress the maturity of CVM across the group via the CVM academy

Programme Management

• Set up and manage programme status meetings and project scrums
• Review and identify key risks, issues, escalations, and dependencies with mitigation actions

Operational Delivery

• Create and implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches. Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech, Enterprise).
• Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
• Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
• Support the creation and implementation of various marketing frameworks and programmes. Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
• Support the transformation and maturity of the CVM function towards embedded principles of data-driven decisioning towards consolidated recommender systems across functional growth curves.
• Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
• Guide the strategy for outbound and inbound customer segmentation and targeting, considering the customer contact strategy aligned to local regulation
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits

Job Requirements (Education, Experience and Competencies)
Education:

• Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study
• Post-graduate degree an advantage (preferred)

Experience:

• 5+ years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
• 3 – 5 years of experience in a supervisory / managerial role (advantageous)
• Experience in leading change / transformation (marketing) at an operational level (advantageous)
• Experience in leading innovation and continuous improvement through the implementation of best practices
• Experience in data-driven decisioning and marketing techniques
• Experience in working in fast-paced environments across multiple geographies and contexts.
• Excellent communication and presentation skills

Competencies:

• Strategy Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, , Relationship Builder
• Results Achiever, Operationally Astute
• Influencer that can add value and make a significant difference to the organisation.
• Analytical
• Data interpretation

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Mission / Core purpose of the Job
The Consultant EBU, Digital & Fintech Program Development and Deployment will form part of the Customer Value Management team in the Consumer Business Division at MTN Group.

The position is primarily responsible for the rollout of Customer Value and Campaign Management Strategy in support of digital transformation across the group.

The Consultant EBU, Digital & Fintech Program Development and Deployment will report to the Senior Manager, Program Development & Deployment.

The position will interface with Senior Opco stakeholders, Group Management stakeholders and consumer divisional heads in order to influence the strategic direction of Digital transformation using Customer Value Management techniques.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
 

The Consultant EBU, Digital & Fintech Program Development and Deployment will be accountable for achieving the following:

• Implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches.
• Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech, Enterprise).
• Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
• Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
• Support the implementation of various marketing frameworks and programmes.
• Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
• Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
• Guide the strategy for outbound and inbound customer segmentation and targeting, considering the customer contact strategy aligned to local regulation
• Create and socialise best practice CVM programs and insights across the OpCo footprint to ensure that information is consumable, relevant and results in commercial impact

Project Management

• Set up and manage project status meetings and project scrums
• Review and identify key risks, issues, escalations, and dependencies with mitigation actions
• Sign off / make decisions regarding operational changes
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions

Performance

• Drive CVM performance against agreed financial and non-financial KPIs across the OpCo footprint
• Create and monitor plans for continuous improvement with mitigating actions for performance gaps on agreed KPIs

Reporting

• Review and submit reports addressing periodic activity, budget compliance, feedback and key OpCo results to support decision making
• Prepare reports on operational performance and detailed reports on specific programmes when required
• Communicate to the senior leadership team and OpCos on the various insights through effective presentations and reports

Collaboration / Coordination

• Collaborate with various stakeholders throughout the group to identify opportunities to monetise data, manage customer value and drive business solutions.
• Collaborate with other group functions across the business and OpCos to ensure value realisation from CVM programmes in support of solving business problems.
• Collaborate with Group Management Services/Group Technology and Opco leaders to add and / or modify suite of services/support provided and develop standard templates and reports
• Manage enterprise-wide programmes and initiatives across the group

Job Requirements (Education, Experience and Competencies)
Education:

• Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study

Experience:

• 3+ years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
• Experience in leading change / transformation (marketing) at an operational level (advantageous)
• Experience in data-driven decisioning and marketing techniques
• Experience in working in fast-paced environments across multiple geographies and contexts.
• Excellent communication and presentation skills

Competencies:

• Business Acumen, Problem Solving, Information processing
• Data interpretation, Judgement, Continuous Improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable
• Change management, Complex structures, Relationship Management
• Decision making processes, Project management
• Risk management, Stakeholder Management
• Ability to present complex information to a variety of audiences
• Familiarity with traditional and modern training methods, tools and techniques
• Ability to conduct cost-benefit analysis and calculate training ROITechnical
• CVM methodology, principles, capabilities, and techniques.
• Digital transformation with commercial and technical understanding
• Understanding of Digital and direct marketing contribution to business strategy