Consultant EBU, Digital & Fintech Program Development & Deployment at MTN

Mission / Core purpose of the Job
The Consultant EBU, Digital & Fintech Program Development and Deployment will form part of the Customer Value Management team in the Consumer Business Division at MTN Group.

The position is primarily responsible for the rollout of Customer Value and Campaign Management Strategy in support of digital transformation across the group.

The Consultant EBU, Digital & Fintech Program Development and Deployment will report to the Senior Manager, Program Development & Deployment.

The position will interface with Senior Opco stakeholders, Group Management stakeholders and consumer divisional heads in order to influence the strategic direction of Digital transformation using Customer Value Management techniques.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
 

The Consultant EBU, Digital & Fintech Program Development and Deployment will be accountable for achieving the following:

• Implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches.
• Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech, Enterprise).
• Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
• Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
• Support the implementation of various marketing frameworks and programmes.
• Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
• Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
• Guide the strategy for outbound and inbound customer segmentation and targeting, considering the customer contact strategy aligned to local regulation
• Create and socialise best practice CVM programs and insights across the OpCo footprint to ensure that information is consumable, relevant and results in commercial impact

Project Management

• Set up and manage project status meetings and project scrums
• Review and identify key risks, issues, escalations, and dependencies with mitigation actions
• Sign off / make decisions regarding operational changes
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions

Performance

• Drive CVM performance against agreed financial and non-financial KPIs across the OpCo footprint
• Create and monitor plans for continuous improvement with mitigating actions for performance gaps on agreed KPIs

Reporting

• Review and submit reports addressing periodic activity, budget compliance, feedback and key OpCo results to support decision making
• Prepare reports on operational performance and detailed reports on specific programmes when required
• Communicate to the senior leadership team and OpCos on the various insights through effective presentations and reports

Collaboration / Coordination

• Collaborate with various stakeholders throughout the group to identify opportunities to monetise data, manage customer value and drive business solutions.
• Collaborate with other group functions across the business and OpCos to ensure value realisation from CVM programmes in support of solving business problems.
• Collaborate with Group Management Services/Group Technology and Opco leaders to add and / or modify suite of services/support provided and develop standard templates and reports
• Manage enterprise-wide programmes and initiatives across the group

Job Requirements (Education, Experience and Competencies)
Education:

• Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study

Experience:

• 3+ years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
• Experience in leading change / transformation (marketing) at an operational level (advantageous)
• Experience in data-driven decisioning and marketing techniques
• Experience in working in fast-paced environments across multiple geographies and contexts.
• Excellent communication and presentation skills

Competencies:

• Business Acumen, Problem Solving, Information processing
• Data interpretation, Judgement, Continuous Improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable
• Change management, Complex structures, Relationship Management
• Decision making processes, Project management
• Risk management, Stakeholder Management
• Ability to present complex information to a variety of audiences
• Familiarity with traditional and modern training methods, tools and techniques
• Ability to conduct cost-benefit analysis and calculate training ROITechnical
• CVM methodology, principles, capabilities, and techniques.
• Digital transformation with commercial and technical understanding
• Understanding of Digital and direct marketing contribution to business strategy