Job Opportunities at Mukuru

About the job

An exciting opportunity has become available for a Personal Assistant – Legal & Compliance to join the Mukuru team in Cape Town.

The Legal & Compliance PA’s purpose is to help to maximise the productivity and increase the efficiency of the Head of Legal and Head of Compliance.

• The Legal & Compliance PA reports directly to the Head of Legal and indirectly to the Head of Compliance.
• The Legal & Compliance PA supports the Head of Legal and Head of Compliance in performing their daily tasks.
• He/she works closely with the Head of Legal and Head of Compliance to help them prioritise and manage their time effectively, including by scheduling, arranging meetings and making travel arrangements.
• Internal Liaison takes place with internal stakeholders.
• External liaison takes place with.

Duties And Responsibilities Include (but Is Not Limited To)

• Handling and responding to correspondence, where appropriate, including phone calls, emails and letters
• Scheduling meetings and managing diaries
• Managing travel and hotel arrangements
• Planning conferences, workshops, seminars and other events
• Taking notes at meetings, preparing the minutes and subsequently distributing to all participants (and following up on key actions)
• Liaising with other members of staff and external parties
• Preparing expense reports and maintaining a filing system
• To Manage Own Professional And Self-development
• Monitor and manage own time.
• Attend regular 1-to-1s with Head of Legal and Head of Compliance
• Attend bi-annual performance review with Head of Legal and Head of Compliance
• Attend all required training courses.

Key Requirements

• Grade 12 or equivalent (Essential)
• 3-5 years’ experience in an executive PA or similar role
• Handling and responding to sensitive and confidential information.
• Working knowledge of Microsoft Office (Word, Excel and PowerPoint) and other productivity software tools

Additional Skills

• Excellent attention to detail
• Excellent organisation and people management skills
• Highly organized and detail-oriented
• Strong administrative skills
• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• Discretion and tact
• Adaptability and ability to work across cultures.
• Ability to prioritise and multitask efficiently.
• Ability to work well under pressure and stick to tight deadlines
• Ability to work independently and with a team.

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• We are looking for an experienced Product Owner who enjoys a challenge. This role would afford you the opportunity to own and drive product strategy in fast-paced, agile team environment, while collaborating across verticals in the business. Our Product Owners are a key part of our process to help facilitate a diverse group of bright and passionate people, who are responsible for building and operating our enterprise level systems at the core of the business.
• The main purpose of this role is to maximise the value of technical capability to the business while driving innovation and ensuring customers are at the forefront of the process. This specific role is focussed on our remittances & payments products, which is a multi-role, multi-country, multi-platform architecture. The Product Owner reports directly to the Head of Product Domain: Remittances &.
• This position is responsible for taking a leading role in driving innovation within the Remittances & Payments domain, in addition to defining features, prioritising these together with a Scrum team and estimating timelines to provide a clear roadmap for the product.
• The Product Owner liaises extensively with the business to ensure business needs are effectively mapped to definable products & features. This position provides support to the agile Scrum team. Internal liaison takes place with department heads, operational areas and the broader IT team. External liaison takes place with 3rd parties - both partners and suppliers.

Duties And Responsibilities (includes But Is Not Limited To)

• Support the Domain Head in driving the roadmap, based on insights, and champion this across your engineering team.
• Drive product development and support the day-to-day needs of the Scrum team in understanding the business requirements and priority.
• Write user stories, prioritise backlogs, manage release activities and support sprint ceremonies.
• Define detailed use cases, product requirements, and technical specs needed to support roadmap initiatives.
• Continuously innovate and iterate as you deliver your roadmap in order to provide the best product and solutions possible.
• Ensure effective collaboration across a diverse range of teams and stakeholders to balance the needs and priorities of the business and our customers.
• Work cross-functionally with engineering, delivery, support, architecture, and business partners.
• Make suggestions for better solutions or features informed by data and research.
• Define, track and measure product/project value or metrics as appropriate.
• Accountable for the reporting and performance metrics

Key Requirements

• Grade 12 or equivalent (Essential)
• Recognised product owner/business analysis/information systems qualification (Desirable)
• Min 5 years experience in related IT field
• Previous experience working in an Agile environment (Scrum preferably)
• Experience in the financial or retail industry (Desirable)
• Payments and processing experience (Desirable)
• Knowledge of the business operations and products
• Knowledge of agile methodology
• Knowledge of systems/technical knowledge/integrations

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• Our Agile Business Analysts are a key part of our process to help facilitate a diverse group of bright & passionate people in self-organizing and cross-functional teams who are responsible for building and operating our enterprise level systems that are at the core of the business.
• Internal liaison takes place with the Product Owners, Agile Development Teams (including Developers, QA and Scrum Master), Business Leaders and Users, Project Management and Application Support. External liaison takes place with Partners, Customer and Regulatory Stakeholders. Some travel may be needed from time to time.

Duties And Responsibilities (include But Is Not Limited To)

• To work closely with stakeholders across all levels and business areas to elicit requirements
• Assist stakeholders and Scrum team in prioritization of work in order to maximize return on investment (ROI)
• Facilitate requirements gathering through interviews, requirements workshops, etc.
• Analyze business needs, document requirements, and translate needs into user stories
• Communicate these needs clearly and effectively to both business and technical stakeholders
• Maintain a steady backlog of requirements that are ready to go into sprints for the Scrum team
• Support the day-to-day needs of Scrum teams in understanding customer and business requirements
• Liaise with the development team for estimation on work
• To work with the QA department to ensure functionality matches business requirements
• Assist in drafting user and training documentation
• Liaise with various industry partners around service integration and product offerings
• To manage own professional and self-development

Key Requirements

• Degree / Diploma preferably with an Information Systems focus
• Grade 12 or equivalent (Essential)
• Minimum 3 – 8 years’ experience in a Business Analysis or similar role
• Experience working in a Compliance focused role; OR Experience working in a role focused on external partner API integrations (Desirable)
• Knowledge and ability to translate requirements into user stories, process diagrams and data flows
• Knowledge and understanding of project scoping, planning & prioritization
• Knowledge of and experience working in an Agile environment (Scrum)
• Strong interpersonal skills and ability to manage stakeholder expectations
• Strong verbal and written communication skills
• Ability to obtain descriptive and exhaustive requirements from stakeholders

The following would be highly beneficial, however are not essential requirements to be successful in this role:

• Business Analysis or Information Systems Qualification
• Business Analysis experience in the Financial Services or Retail industry
• Payment's experience
• Experience dealing with partner API integration
• Experience dealing with compliance regulations

Additional Skills

• Enthusiastic
• Self-motivated
• Team player
• Able to work independently with minimal supervision

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About the job

• An exciting opportunity exists for a rockstar Market Development Manager to join our Payments team in Johannesburg.
• The main purpose of this role is to identify, manage and grow new business opportunities, projects and partnerships in order to enhance and develop the business by expanding the business’ product footprint, with a primary focus on Product Incubation pilot products.
• The Market Development Manager - Payments reports directly to the Head of Product Incubation. This position is responsible for developing new business opportunities, running pilot projects and managing partner relationships for new payments products in the Incubation portfolio. The Market Development Manager - Payments is required to provide strategic and operational focus to developing a new payments portfolio within Mukuru. This includes end-to-end product conceptualisation, development and management.
• The position will not only be liaising with external partners, regulators and service providers, but also partnering across Mukuru’s business with a range of departments to bring payment products to life.

Duties And Responsibilities (Include But Is Not Limited To)

• Contribute to development of Product Incubation payment products across current and new markets for Mukuru in Africa
• Identify opportunities to expand product and service offerings
• Ensure opportunities are strategically and legally viable
• Carry out market analysis and monitoring of micro and macro influences
• Conduct competitor analysis as well as gap analysis
• Drive product sales to big business / new business development
• Develop people, processes and the tech solutions for product offerings
• Run end-to-end product development from concept to launch, including collaboration on customer-led design
• Run product of new payments products post-launch
• Manage iterative product improvement cycles post-launch
• Create strategies to maximise the payments product profits in sustainable way
• Manage incubation payments product portfolio
• Collaborate with in-country representatives with regards to projects and partnerships
• Make contacts in order to develop prospects and leads with various potential partners
• Negotiate with potential partners in order to obtain mutually beneficial signed contracts
• Ensure the retention of quality partnerships
• Grow the relationship by expanding the partner service offerings through product partnerships
• Identify ways to grow partner revenue (i.e. contract extension, partnership expansion)
• Manage concentration risk
• Keep abreast of all current market activities
• Ensure a deep understanding of market trends, competitor positioning and offerings, key drivers of the business as well as industry best practice
• Analyse the metrics and identify patterns
• Provide assistance to the Head of Product Incubation on required incubation projects
• Provide support and attend meetings when necessary
• Provide strategic input when required
• Attend regular KPI meeting with Head of Product Incubation
• Attend monthly performance meeting with Head of Product Incubation
• Attend all required training courses for new products and general development
• Participate in all required compliance training and assignments

Key Requirements

• Grade 12 /or equivalent (Essential)
• Degree in any business-related field (Essential)
• 8 years’ experience in Business Development (Essential)
• In the payments / FinTech industry (Desirable)
• Experience in/exposure to product design (Essential)
• Interest in Innovation (desirable)
• Experience in financial services partnership management (Desirable)
• Experience/exposure to working in African countries (Desirable)
• Knowledge of payments
• Knowledge of product development
• Knowledge of product management
• Knowledge of business to-business sales and proposal writing
• Knowledge of commercial agreements
• Knowledge of technology development
• Knowledge of operating and financial license requirements

Additional Skills

• Leadership skills
• Product development skills
• Verbal communication skills
• Partnership management skills
• Analytical skills
• Sales and negotiation skills
• Multitasking skills
• Self-motivated / time management skills
• Organisational & administrative skills
• Conflict management skills
• Interpersonal skills
• Remote working skills

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• We are looking for an experienced Product Release Manager who enjoys a challenge. This role would afford you the opportunity grow your career by delivering quality in a fast-paced, agile team environment and collaborating across verticals in the business.
• The main purpose of this role is to manage the deployment, implementation and effective use of new technology/product features into business operations across various territories. The Product Release Manager reports directly to a Product Owner, or else to the Head of Product Domain: Customer.
• This position is required to coordinate and manage the rollout of new technology and product features in the Customer domain. They carry out final testing for new product features and ensure that users are adequately prepared and trained for the correct use of new features or technologies. The role also provides feedback to the Product and Operations teams in terms of any bugs, issues or enhancements identified to drive effective adoption of the new products/features. Internal Liaison takes place across the Domain teams, Project Management team, Training & Development, Application Support, in country business teams as well as with project stakeholders. External liaison may also be required with third parties.

Duties And Responsibilities (Includes But Is Not Limited To)

• Plan and coordinate the rollout of new technology / product features
• Effective planning and coordination of rollouts with alignment to strategy, domain stakeholders, project and in country stakeholders
• Liaise with product, dev and testing in terms of technical readiness
• Identify and manage dependencies
• Plan, coordinate and manage user and production testing
• Collaborate with the QA team to document Test/UAT/Production processes and standards and ensure they are adhered to
• Coordinate and assist with end-to-end staging, production, regression and user testing
• Feedback to product team on any bugs or suggested enhancements
• Ensure users are able to effectively use new product features
• Train users (internal staff) or train-the-trainer on feature functionality
• Create training material/demos where necessary
• Ensure new features are correctly implemented and successfully adopted by the end user
• Manage the deployment and implementation of new product features
• Responsibility for the go-live and beta rollout phase of new technology, as well as updates and features in existing and new technology products
• Ensure that new products or features are fully deployed, implemented properly and are functioning correctly in business operations
• Carry out post-deployment recons from a technology perspective
• Liaise with internal departments and country stakeholders in order to ensure successful roll-out
• Communicate with relevant internal departments on the progress of the feature roll-out from deployment until the feature is working correctly in a production environment
• Liaise with the Projects team for handovers for the full project roll-out i.e. marketing launches, partner communications or other 3rd party relationship management
• Liase with operational support teams to ensure that support processes are in place for post-implementation support
• Effectively manage the change, including communications and barriers to adoption
• Communicate with country stakeholders and users to ensure that they understand why the change is happening, what is changing and how it will impact them
• Understand and communicate any barriers to success for that particular implementation
• Provide updates on progress and accurate reporting on the roll-out of products/features
• Liaise with relevant stakeholders regarding the timeframes of deployment and implementation of projects
• Provide weekly reports to the domain regarding all projects and upcoming priorities

Key Requirements

• Grade 12 /or equivalent (Essential)
• IT Qualification (Desirable)
• Project Management experience (Essential)
• Test Analyst experience (Desirable)
• Financial Services/ Payment / Fintech industry experience (Desirable)
• Experience working across multiple countries in Africa (Desirable)
• Experience working in a structured delivery environment, in line with best practices & standards
• Knowledge of project management principles
• Knowledge of Agile methodology
• Knowledge of QA methodology, tools and processes (including UAT and bug tracking)

Additional Skills

• Multitasking & time management skills
• Communication skills
• Organisational & administrative skills
• Attention to detail
• Presentation skills
• Analytical skills