Job Opportunities at Sage

Key Responsibilities

• Manage your logged in, unavailability and time measurements within specified benchmarks to maintain/optimise team capacity.
• Encourage our customers to complete your after-call survey.
• Grow your product knowledge.
• Grow your customer service engagement with our customers.
• Follow internal policies. Skills, know-how and experience:

Essential:

• Product certification on Sage Business Cloud Accounting.
• Solid understanding of support platforms and customer experience
• Exceptional writing and technical skills
• Ability to adhere to a structured work schedule and efficiently self-manage work time
• Ability to identify, investigate and resolve technical queries
• Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps
• Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions
• Able to handle difficult conversations without negatively impacting the customer
• Adhere to escalation protocols within Customer Support.
• Manage uncertainty effectively and work without supervision.

Technical Competencies:

• Industry experience would be an advantage
• Written and verbal communication skills
• Customer interaction Technical / professional

Behavioural Competencies:

• Action oriented
• Being resilient
• Communicates effectively
• Customer centric
• Demonstrates self-awareness
• Ensures accountability
• Instils trust
• Resourcefulness
• Situational adaptability
• Values differences
• Growth mindset
• Innovation

Qualifications and Experience:

• BCom Degree or equivalent NQF6 qualification preferred
• Matric is mandatory
• Certification in the relevant SBCA
• Ability to identify and adapt to the customers style of communication
• 1-2 years Call Centre Experience

go to method of application »

Summary of your day-to-day?

• In this role, your day-to-day activities involve effectively leading the AME Legal Team, including providing line management and fostering professional development for direct reports. As a member of Sage AME's Extended Leadership Community, you contribute to leadership decisions and strategic priorities. You provide comprehensive legal advice across commercial, regulatory, and compliance areas, collaborating with the Data Privacy Office on data privacy matters. This includes advising and negotiating contracts to ensure maximum value delivery while meeting commercial objectives and deadlines. You proactively manage legal disputes and external advisor costs, seeking opportunities to simplify legal delivery processes and documentation. Additionally, you support the application of Sage's internal governance framework, ensuring legal compliance and managing legal risk within defined tolerances. Your role also involves supporting high-value and complex legal negotiations, capturing know-how to build scalable legal assets and processes, and fostering strong relationships with key business stakeholders. Furthermore, you oversee regular legal training and provide support on cross-functional initiatives.

Minimum qualifications:

• Demonstrated track record of effective leadership, coaching, and communication skills. Candidates should possess substantial legal expertise, particularly in providing pragmatic advice in commercial, technology, SaaS, and privacy law. They should have a proven ability to deliver sound legal guidance to business leaders as a trusted partner, leveraging excellent analytical skills to consistently achieve high-quality outcomes. Experience in leading and executing large legal initiatives, along with comprehensive analytical abilities and a strategic mindset, are essential. Additionally, candidates should have a strong understanding of legal compliance and policy implementation in a business context, along with a proven ability to drive change and innovation in a fast-paced environment. Experience in managing specialist legal teams and collaborating with stakeholders across various business functions is also required. Preferred qualifications include a detailed understanding of contract law in a technology context and extensive experience in resolving complex commercial challenges effectively.

Technical / professional qualifications:

• Candidates for this role should hold a degree from a reputable institution and be admitted as an Attorney or Advocate with a minimum of 8 years of post-qualification experience within a multinational organisation.

go to method of application »

Key Responsibilities

• Digitise the in-life management and experience of accountants.
• Lead a new updated go-to-market offering for in-life accountants.
• Develop and enhance existing processes and procedures to grow accountants practices at pace.
• Oversee daily tasks and targets to central PSM team.
• Manage, enable and coach practise success managers.
• Deliver insights to exco members to develop overall growth plans or risks that might arise.
• Manage a dedicated list of strategic accountants and retain allocated base.
• Act as an ambassador for Sage in the Accountants Forum, promoting Sage presence and support.
• Organise and present at events to promote Sage for accountants.

Skills, know-how and experience:

Must have:

• Bilingual.
• Excellent Telephone Etiquette.
• Computer literacy - MS Office (Outlook, Excel, Word).
• Some experience or previous training in accounting or payroll.
• SBCA/SBCP and / or Intacct qualification
• Product knowledge of Accountants edition and program.

Technical / professional qualifications:

• Qualification in business management or accounting