The Role
Where you fit
This is an exciting and unique commercial opportunity to be at the frontline of making the Shell Downstream South Africa happen. Road Transportation is one of our key emissions contributors and contracting and procurement is working intensely together with business stakeholders as well as 3rd party service providers to identify innovative solution to ensure cost competitive, safe and low emission transport options.
What’s the role?
As Procurement Lead, you will own the processes of defining business requirements, selecting, and assessing suitable vendors and concluding commercial agreements until signature. After that, the role will play a support role in post award contract management by providing functional expertise and input to the contract holder. The focus is on fuel distribution operations in the strategic growth markets in South Africa. In addition, the role will be involved in energy transition projects such as the introduction of LNG, new generation biofuels and hydrogen in South Africa.
Principal Accountabilities
- Autonomously manage the contract portfolio.
- Lead development and approval of contracting strategies.
- Lead supplier selection, screening as well as negotiations and/or tenders.
- Work with and through the Contract Management Team to ensure best in class post award contract management.
- Proactively liaise across regions and teams in and outside of CP to identify and share relevant best practices to decarbonize our supply chain.
- Be the active face and voice of CP in the Trade and Supply (T&S) South Africa contract management team and be the face and voice of T&S South Africa within the CP community.
- As member of contract management team, drive interactions with contract users and demonstrate curiosity on how to make a difference to safe and efficient operations for the frontline.
What we need from you?
- A degree level (Supply Chain management/Logistics /Finance or Economics).
- With 3-5 years of Procurement experience.
- MCIPS (Chartered Institute of Procurement & Supply) Qualification would be ideal but not mandatory.
- Knowledge of SAP Ariba would be an asset but not mandatory.
- English language proficiency is a must.
- Min of 3 years of commercial experience in sales, business development or account management with a national or international logistics company that includes road transportation operations would be an added advantage.
- Demonstrated commercial mindset.
- Strong references for demonstrating leadership in project teams and proactive stakeholder management.
- Passion for safety and compliance execution of commercial negotiations and projects.
- Prior experience in managing large and complex customer-supplier relationships.
- Prior experience in leading commercial negotiations and/or responding to tenders.
- Proven experience in contract negotiations & complex tender evaluation.
- Good understanding of strategic, technical, legal, finance, taxation and commercial issues.
- Strong and Proven Interpersonal, Influencing & Stakeholder Management Skills.
- Ability to cope with complexity & uncertainty and proven adaptability.
- Demonstrated ability to interact seamlessly and effectively with all levels of management.
- Good understanding of Downstream business (direction/strategy) and operating models.
- Ability to think strategically at the longer-term objectives at business and contract level.
- Ability to drive change and manage / influence stakeholders, including senior ones.
- Sound Commercial experience and technical understanding/background, specifically for project and maintenance execution.
- Commercial experience in executing projects and technical/commercial understanding/background of the business, including, market dynamics and Supply chain considerations.
- Experienced in IT systems such as GSAP and relevant standard MS-Software for Data Processing, Spend Analysis and other Systems and Tools.
- T&S Business / Supply Chain knowledge / understanding or background beneficial.
- Ability to adapt and move fast to keep pace with the business.
- Polished relationship management skills.
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The Role
Where you fit in
Shell Mobility represents the single largest customer-facing business in the Group serving more than 30mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries. As Shell looks to the future, Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the No. 1 mobility and convenience retailer, with the world’s leading EV charging network and lead in business and goods mobility platform.
The Shell Mobility business is a significant component of Shell Downstream South Africa (SDSA) with a network of just over 550 Company Owned (CO) and Dealer Owned (DO) service stations.
What’s the role?
This is a team leadership role with influence in growing our Mobility Business in South Africa by managing a district consisting of a network of service stations mainly operated by independent Dealers i.e. Dealer Owned (DO) Retail Stations.
Apart from working with other teams within Mobility, it is also critical to ensure sustained collaborative relationships with other functions and/or businesses such as Trading and Supply, Customer Operations, Corporate Relations, etc within the wider SDSA organization.
Accountability
- This role requires you to provide leadership to a team of 4 – 6 Territory Managers (TM’s) which will include leading, supporting and developing the team to deliver strong performance, enhance their competence and skills to allow them to grow into other key positions in the business.
- Ensure that Dealers are actively managed by the TMs, using the correct governance processes and tools, to deliver strong commercial results, achieving, or overachieving, the joint business plan including Fuel Volume sales targets, HSSE targets including Shell Life Saving Rules, Site Safety and Food Handling, Customer Measures of Treated Like a Guest (TLAG), Voice of the Customer and Site Essentials, Brand Standards, including the Brand Essentials.
- Be accountable for maximizing value & profit for Shell across a district of between 200 – 300 DO service stations to agreed business plans with Dealers.
- Ensure the growth and performance of DO Retail Stations.
- Identify new opportunities to bring independent Dealers over to the Shell brand in collaboration with the DO Growth Team.
- Ensure the retention and successful renegotiations of contracts for existing Dealers as their contracts are due for renewal.
- Deliver sales and operational targets from the DO platform.
- Maximize sales development potential.
- Protect Shell’s interests and reputation.
What we need from you?
- At least 16 years of relevant work experience, 5 of which should be in a leadership role.
- At least a Bachelor’s Degree, preferably in Commerce.
- Stakeholder management skills - manage a wide variety of internal and external stakeholders at all seniority levels.
- Leadership management and people skills - these will allow you deliver success through others
- Performance driven - you need to be driven to succeed. Your ability to provide support and direction to Territory Managers so they can translate that into commercial discussions with the Retailer/Dealer.
- Strong commercial acumen - the ability to review data and generate insights being able to conduct in-depth commercial discussions with business partners to gain commitment for action.
- Ability to effectively manage priorities - in any given period you will be involved in many activities and the ability to prioritise, and deliver is key.
- Channel management - the relationship with the end customer is conducted through the Retailer/Dealer so an understanding of the legal framework is vital.
- Strong negotiating skills - ensuring that negotiations are strong and fair and that the outcome delivers the proper results for Shell.
- Coaching experience - the ability to provide coaching to the Territory Manager and the Retailers/Dealers to deliver the mutual business plan and drive for growth.
- Performance and contract management - recognizing good performance and addressing any gaps in performance swiftly to ensure delivery of goals is completed, using the contract to remind both parties of the commitments.
- Partner Value Proposition (PVP) implementation.
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The Role
We’re seeking someone who’s passionate about customer service and driving our commercial success. Here’s a role that will develop and grow your professional and personal skills, with the chance to make a real difference within a supportive, positive company.
Where you fit in
Shell Retail operates over 44,000 Retail Stations in more than 76 countries, serving over 30 million customers daily. At a local level, we operate 576 Retail stations in South Africa with a geographical spread spanning the entire country. Shell Retail is the shop window for the Shell brand for customers and shareholders, it is a dynamic, fast-paced environment that operates 24 hours per day, 7 days per week, 365 days each year. The structure is made up of both Company Owned (CO) Retail Stations, which are operated by Independent Retailers of behalf of Shell, as well as Dealer Owned (DO) retailers – who own the service station and operate on a supply agreement with Shell.
What’s the role?
As Territory Manager (TM), you will manage the territory within the Ladysmith area, with around 30 to 35 service stations. You are accountable for maximising value & profit for Shell and delivering the agreed business plans of:
- Targeted Fuel volume in litres.
- Targeted Fuel C4 margin.
- Driving premium fuel volume penetration.
- Non-Fuel Retail (NFR) turnover and proceeds.
In this role, you are expected to have a detailed understanding of the relevant contracts (FA & RSA) and ensure that the Independent Retailers are actively managed, using the correct governance, to deliver strong commercial results, achieving or overachieving the joint business plan including:
- Fuel Volume and Convenience Retail sales targets.
- HSSE targets including Shell Life Saving Rules, Site Safety and Food Handling / Food Safety.
- Customer Measures of Treated Like a Guest (TLAG), Voice of the Customer and Site Essentials.
- Brand Standards, including the Brand Essentials.
What we need from you?
We’re keen to hear from professionals who have at least 3 years relevant experience, and with a valid Driver’s License. We would also like to hear from individuals with the following experiences and skills:
- Previous Fuel Industry Operations experience (preferred but no required).
- Contract management.
- Leadership and people skills.
- Driving profit.
- Commercial acumen.
- Negotiating skills.
- Indirect channel management (ideally in a retail environment).
- Customer Value Proposition (CVP) implementation.
- Partner Value Proposition (PVP) implementation.
- Performance management.
Beyond that, we’d like to see the following on your CV
- A minimum of Bachelor’s degree in any background.
- Commercial acumen and the ability to translate data into clear insights, being able to conduct in-depth commercial discussions with a Retailer using data and insights to gain commitment for action.
- Performance driven attitude and the ability to take direction and translate that into commercial discussions with the Retailer/Dealer.
- Relationship management and people skills to allow you to deliver success through others.
- Ability to effectively manage priorities, in any given period you will be involved in many activities and the ability to prioritise and deliver.
- Channel management, the relationship with the end customer is conducted through the Retailer/Dealer so an understanding of the legal framework is vital.
- Strong negotiating skills, in order to ensure that negotiations are strong and fair & that the outcome delivers bottom line results for Shell.
- Coaching experience, in order to coach the Retailer/Dealer to deliver the mutual business plan and drive for growth.
- Performance and contract management skills, recognising good performance and addressing any gaps in performance swiftly to ensure delivery of goals is completed, using the contract to remind both parties of the commitments.
- Stakeholder management skills to manage a wide variety of internal and external stakeholders at all levels of seniority.
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