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Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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Job Purpose
Develop analytical models and Data Visualizations to provide comprehensive information support to the business for informed decision making.
Responsibilities
Analytical Modeling
- Create analytical models by translating business requirements to a framework that suits business analysis. Build data from company systems into an analytical model that provides trends and patterns relating to any short-term insurance metrics. Demonstrate functionality of built BI models to target audience as per business request.
Operational Support
- Provide operational support services and ensure server availability during operational hours. Monitor user-acceptance testing of Data Visualization models. Administration of business intelligence management console, including task schedule and on-going monitoring and maintenance of BI solution.
Business Requirements Identification
- Collect business requirements using a variety of methods to provide suitable solutions based on the business need, developed within the architecture framework.
Data Collection & Analysis
- Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
Insights and Reporting
- Prepare and coordinate the completion of various data and analytics reports by identifying insight from information contained within the general BI models and present these insights to stakeholders in the business.
Stakeholder Engagement
- Build relationship's across the business and find out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Ensure that business objectives and personal delivery aligns to and meets the service principles.
Improvement / Innovation
- Manage focus and priorities to keep working on the most commercially beneficial tasks for the organisation. Leverage all available information from our partners, The industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Analyse current performance inhibitors and finding solutions to ensure business continuity. Develop Ideas, provide an innovative and ever evolving set of systems and processes.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Set own goals and working toward them and keep up to date with trends within business intelligence by participating in forums, webinars and knowledge sharing platforms and reading specialist media.
Performance Management
- Manage user expectations and deliverables within work stream. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.
Database Specifications
- Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
Data Management
- Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.
Organisational Capability Building
- Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.
Requirements
General Education
- Grade 12/ SAQA Accredited Equivalent (Essential);
- A relevant 3 year degree /diploma relating to Business Intelligence / Data Warehousing / Database Administration (Advantageous); Maths and Science at Grade 12 Level (Advantageous);
- Qlik certifications (Advantageous)
General Experience
- 3 or more years development experience within a business intelligence environment (Essential);
- Qlik development experience (Advantageous);
- Consulting experience (Advantageous);
- Experience and knowledge of the financial insurance industry (Advantageous)
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Description
JOB PURPOSE
- To partner operationally and contribute to the accomplishment of the company’s
- objectives, through providing line managers and employees with HR guidance,
- whilst maintaining accountability of effective delivery of HR services.
RESPONSIBILITIES
- HR Frameworks and Tools
- Stakeholder Engagement
- HR Data Analytics and Insights
- Policy Development & Implementation
- Regulatory & Compliance Management
- Information and Business Advice
- Organisational Capability Building
- Personal Capability Building
- HR Data Management
Requirements
EDUCATION
- Grade 12/ SAQA Accredited Equivalent (Essential); HR related qualification or
- studying towards it (Essential); Degree in HR (Advantageous)
General Experience
- 3 or more years experienced practitioner able to work unsupervised (Essential)
- Knowledge and experience in HR processes / LRA (Essential)
- HR Administration knowledge (Essential)
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PURPOSE
Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle). All services are delivered against agreed service and functional standard.
Requirements
RESPONSIBILITIES
- Operations Management
- Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle. Accurate quantification, identification, and validation of vehicles.
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems. Consistently provide service in accordance with the pre-agreed service and functional standards. Provide all-round service at various locations / interaction points: drive-in centres, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.
- Client & Customer Management (External)
- Help manage clients by carrying out standard activities and providing support to others.
Effectively engage with the customers, consistently demonstrating all the TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim).
- Effectively build, maintain, and manage relationships with service providers and customers.
- Continuous Improvement
- Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Conduct workload activities in most efficient and cost-effective manner.
- Personal Capability Building
- Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
- Specialize in specialist vehicle knowledge and apply skills to optimize repair cost.
TECHNICAL COMPETENCIES
Compliance
- Provide technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
- Data Collection and analysis
- Provide technical guidance when required on analysing data trends for use in reports to help guide decision making. Quality of photography.; Accurate assessment data collection.
- Assessment
- Provide technical guidance when required on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Estimation knowledge.
- Policy and Regulation
- Provide technical guidance when required on interpreting and applying knowledge of laws, regulations, and policies in area of expertise.
- Costing and Budgeting
- Provides technical guidance when required on costing, budgeting and finance tasks.
- Computer skills
- Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
- Abuntex / Audatex.; AS400.; Excel.; Microsoft Outlook.
Numerical Skills
- Uses an understanding of numerical concepts to perform mathematical operations such as report analysis and provide technical guidance when required.
- Verbal Communication
- Use clear and effective verbal communications skills and provide technical guidance when required on expressing ideas, requesting actions, and formulating plans or policies.
- Written Communication
- Apply elementary concepts of knowledge / skill to develop activities assigned under supervision
EDUCATION
General Education
- Grade 12 / SAQA Accredited Equivalent (Essential)
- VDQ (Vehicle Damage Quantifier) Qualification (Essential)
- Mechanical Engineering / Panel beating N2/N3 level / (Advantageous)
EXPERIENCE
General Experience
- 2 - 4 years’ work experience in the following (Advantageous)
- Workshop / Motor Industry experience
- Front line / client relationship experience in a panel beating environment.
- Practical panel beating, spray painting, mechanical and electrical experience.
- Assessing experience at a short-term insurer
- Estimating in a panel beating environment
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Description
Conduct Outbound/Inbound/Funeral policy sales.
- Initiate the customer relationship and meet
- various KPIs. Connect with the customer, conduct needs analysis and propose
- customer solutions. Consultant requires a solid knowledge of products and
- market, their characteristics include a focus on growth of the brand.
Customer Relationships Development
- Make calls by telephone to customers to offer new products to existing client base.
Customer Needs Clarification
- Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5
- 120 Long Term Credits
- 1 or more years telephonic sales experience
- Experience in cold calling (Advantageous)
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JOB PURPOSE
Collect, analyze, report, and interpret data for use in the development of business strategies, extract quantifiable insights from past trends and current conditions to increase TIH's profitability and improves relationships with client sand stakeholders. Build and maintain predictive and machine learning models with guidance from managers.
RESPONSIBILITIES
Advanced and Predictive Analytics
- Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations. Receive manager sign-off for the machine learning analytics.
Data Exploration
- Perform complex statistical analysis and utilize mining, modeling, and testing techniques to enable data analysis.
Information and Business Advice
- Provide specialist guidance on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Insights and Reporting
- Prepare and coordinate the completion of various data and analytics reports for top management. For ongoing reporting to business, assist in the automation of the various data and analytic reports.
Business Requirements Identification
- Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly
Requirements
General Education
- Grade 12/ SAQA Accredited Equivalent (Essential)
- 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Essential)
- Master’s degree in information technology / sciences / informatics / applied mathematics /Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Advantageous)
EXPERIENCE
General Experience
- 3 to 5 years working experience within an analytical, data science or computer science environment (Essential)
- Data analytics and optimization using the latest statistical tools and packages (Essential)
- Experience in financial insurance environment (Advantageous)
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JOB PURPOSE
Responsible for various research initiatives and project management thereof for the business. Plan, develop, or conduct surveys. Analyze and interpret the meaning of survey data, determine survey objectives, or suggest or test question wording.
RESPONSIBILITIES
Research
- Achieve specific goals for a designated part of a research program. Involves working within established research systems. Manage various research initiatives and ad-hoc research projects within the business on an on-going basis. Responsible for research design, questionnaire design, sampling and activation of research projects. Adherence to research best practice (ethical and design principles considered).
Project, Program and Portfolio Management
- Contribute to the delivery of projects, carrying out specified project activities within defined time and quality parameters and ensuring adherence to the prescribed project management methodology. Manage all research projects by keeping business informed on the progress of the project and manage any issues that arise.
Data Collection & Analysis
- Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Analyse quantitative and qualitative data sets.
Insights and Reporting
- Present the research findings to the relevant business unit including relevant recommendations. Produce results based on the findings of the research.
Horizon Scanning
- Develop and maintain an understanding of current technology, database management, and/or programming practices through ongoing education, conference attendance, and industry press. Remain involved and informed regarding products available in the market to address needs across different business areas (marketing, service, product development etc.).
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy. Integrate different information sources (primary and secondary) to give business a single view of the customer (marketing, service, product development and other BUs considered). Assist business in formulating action plans based on the research to address the original research objective.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Supplier Management
- Provide information and administrative support to resolve incidents and answer queries from suppliers and internal customers in a timely manner. Brief external research houses on requirements for outsourced research projects. Act as the liaison between the research house and business to provide information and answer questions from either party throughout the project’s life cycle.
Requirements
General Education
- Grade 12/ SAQA Accredited Equivalent (Essential)
- Relevant 3 year degree in Psychology, Research or Marketing (Essential)
- Honours degree (Advantageous)
EXPERIENCE
General Experience
- 2 years research experience (Essential)
- Market research exposure (Essential)
- Exposure to Project Management (Essential)
- Experience at a Research House (Advantageous)
go to method of application »
JOB PURPOSE
Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand
Customer Relationships Development
- Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
Education
General Education
- Matric / Grade 12 or SAQA Accredited Equivalent (essential)
- Regulatory Exam 5 (advantageous)
EXPERIENCE
- General Experience
- 1 year telephonic sales experience (essential
go to method of application »
JOB PURPOSE
Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand. Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational results.
RESPONSIBILITIES
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Performance Management
- Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
Customer Management (External)
- Help manage clients by carrying out standard activities and providing support to others.Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
Operational Compliance
- Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Leadership and Direction
- Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
Capability Building
- Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching in own area of expertise to enable others to improve performance and fulfill personal potential.
Requirements
EDUCATION
General Education
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours
- (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)
EXPERIENCE
General Experience
- 5 or more years sales experience (Essential); Experience in Financial Services Industry (Advantageous)
Managerial Experience
- 3 or more years sales experience in a leadership role (Essential)
go to method of application »
JOB PURPOSE
Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand
Customer Relationships Development
- Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
Education
General Education
- Matric / Grade 12 or SAQA Accredited Equivalent (essential)
- Regulatory Exam 5 (advantageous)
EXPERIENCE
- General Experience
- 1 year telephonic sales experience (essential
go to method of application »
JOB PURPOSE
Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand
Customer Relationships Development
- Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
Education
General Education
- Matric / Grade 12 or SAQA Accredited Equivalent (essential)
- Regulatory Exam 5 (advantageous)
EXPERIENCE
- General Experience
- 1 year telephonic sales experience (essential
go to method of application »
JOB PURPOSE
Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand
Customer Relationships Development
- Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
EDUCATION
- General Education Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Full 150 STI credits (Advantageous)
- Degree and/or diploma in business/marketing (Advantageous)
EXPERIENCE
- General Experience 2 or more years call centre experience (Essential)
- Experience in Financial Services Industry (Advantageous)
Method of Application
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