Job Opportunities Available at Otis Elevator Co.

Role Overview: 

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

What You Will Need to be Successful: 

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

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Credit Evaluation and Approval

• Evaluate the creditworthiness of potential customers by reviewing credit reports, financial statements, trade references, and other relevant information. 
• Determine appropriate credit limits, terms, and payment plans based on risk assessment and company guidelines. 
• Monitor changes in customers' credit profiles, financial conditions, and market dynamics to anticipate and mitigate credit risks proactively. 
• Approve or decline credit applications and negotiate terms with customers to facilitate sales while minimizing credit exposure. 

Collections Management

• Monitor customer accounts to identify overdue invoices, outstanding balances, and delinquent accounts. 
• Implement and enforce collection strategies, including reminder notices, phone calls, and collection letters, to encourage timely payment and resolve payment disputes. 
• Coordinate with collection agencies or legal counsel for escalated collection efforts, including legal actions or debt recovery, when necessary 

Risk Assessment & Monitoring 

• Identify potential credit risks and exposure by analyzing customer payment histories, credit scores, and financial stability 
• Implement risk mitigation strategies, such as requiring collateral or personal guarantees, to safeguard against potential losses. Customer Relations & Communication 
• Build and maintain positive relationships with customers, sales teams, and other stakeholders to foster collaboration and resolve credit-related issues effectively 
• Communicate credit terms, payment expectations, and collection efforts clearly and professionally to ensure transparency and compliance. Reporting & Analysi
• Generate regular reports to track key credit metrics, including aging receivables, credit limits, bad debts, and cash flow impacts. 
• Analyze credit data and trends to identify patterns, insights, and opportunities for process improvements in credit management and collections. 
• Present findings and recommendations to senior management to inform strategic decisions and optimize credit management strategies. Compliance and Regulatory Compliance 

Ensure compliance credit laws, regulations, and industry standards. 

• Stay updated with changes in credit-related regulations and industry best practices to maintain compliance and minimize legal risks. 
• Implement internal controls and audit procedures to monitor compliance and address any issues or discrepancies promptly. Managing a team 
• Provide guidance and support to your teams on credit policies, customer credit status, and collection procedures to facilitate informed decision-making and customer interactions. 
• Ensure that credit controllers and supervisors are regularly following up with the customers with regards to payments. 
• Have regular meetings to stay up to date with the books that each credit controller/supervisor. 
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.