Job Posts at Ellahi Consulting

Requirements

• Completed Matric or equivalent
• NQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/Logistics
• NQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)
• Legal requirements: Six Sigma (Black Belt) – (Advantage)
• 8-10 years’ Experience in Fleet Management or Financial Services
• 5+ years’ Experience in a Senior Management Position
• 5+ Years Experience in an Executive Position in a similar organization (Advantage)

Key Performance Area / Main Output

• Detailed Description / Inputs
• Develop and Implement Leasing Operation Strategy
• Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations
• Develop the Leasing Operations strategy from the company’s strategy with an emphasis on:
• Global leasing trends
• Fleet management
• Telematics and Driver Management
• Optimisation of profit margins
• Types of vehicles
• Releases of vehicles into the market
• Pricing
• Target Market
• Financing
• Customer Solutions
• VAPS
• Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy
• Identify and secure the appropriate resources for the management of Leasing Operations:
• Human resources
• Physical resources
• Financial resources
• Suppliers
• Business partners
• Strategic stakeholders
• Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
• Create and maintain a climate conducive to performance to ensure that the company delivers against objectives
• Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy
• Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.
• Initiate pro-active and corrective actions as required within the allocated time frames
• Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators
• Provide feedback to the relevant role players as and when necessary
• Manage Leasing Operations
• Define the objectives for Leasing Operations in accordance with the divisional strategy
• Determine the deliverables of Leasing Operations from the objectives
• Identify and secure the appropriate resources for the management of Leasing Operations
• Human resources
• Physical resources
• Financial resources
• Suppliers
• Business partners
• Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
• Create and maintain a climate conducive to performance to ensure that the division delivers against objectives
• Develop and implement performance indicators for each department in the Leasing Operations
• Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations
• Manage Human Resources
• Analyse the business plan to determine the applicable deliverables and targets
• Determine the human resource requirements, permanent and contractors, according to the expected deliverables
• Secure the human resource requirements to ensure that deliverables will be met according to the expected targets
• Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance
• Track and monitor performance according to policies and procedures and performance planning documentation
• Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level
• Conduct performance reviews according to policies and procedures and take corrective actions where necessary
• Appraise performance at the end of the performance period according to policies and procedures
• Provide feedback to the relevant role players
• Develop Business
• Analyse the global market to determine trends, products and services provided by leasing operations
• Conduct surveys to determine the needs and requirements of customers
• Identify possible gaps in the current product and service portfolio
• Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services
• Ensure the viability of new products/services through financial and business modelling
• Manage the marketing of the new products/services to ensure market awareness
• Integrate the new product/services into the Leasing Operations portfolio
• Monitor the usage and viability of the new product/services
• Represent AVIS
• Receive a request for representation and analyse to determine the nature of the representation:
• Negotiating agreements
• Providing Information
• Communicating Organisation Position
• Releases

Industry body interventions

• Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally
• Represent the organisation at the appropriate Fora and execute the appropriate actions:
• SAVRALA
• Position negotiation
• Ensuring that Organisation is not disadvantaged in any way
• Compile a report reflecting the outcomes of the representation
• Set up a meeting with all relevant role players to discuss the outcomes and action required outputs
• Compile action plans to ensure that compliance or objectives are met
• Monitor the execution of appropriate actions according to the agreed-upon action plan
• Compile an implementation report and distribute it to the relevant role players
• Provide High Level Support/Advice
• Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or
• The need for provision of support/advice is identified during the execution of outputs
• Diagnose the problem to determine the appropriate action:
• Provide information
• Provide possible solutions
• Conduct research to develop a solution
• Escalate the problem to the best possible person for resolution

Provide/develop a solution; or

• Escalate the problem to the relevant role players for a solution
• Ensure that escalated problems are resolved within the allocated time frame
• Ensure that the diagnosed problem is resolved
• Monitor the implemented solution for a period in accordance with the impact on the system
• Document the solution in accordance with policies and procedures in the standardised format where necessary
• Submit the resolution document to the document management system for future reference purposes
• Provide feedback to the relevant role players

Manage Risk

• Identify possible risks during execution of outputs; or
• Identify possible risks as a result of research conducted; or
• A possible risk is indicated by Internal Audit as a result of auditing
• Conduct investigations to determine:
• The nature of the risk
• The extent of the risk
• The possible impact of the risk on the company
• Consult the relevant role players with reference to the identified risk
• Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk
• Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks
• Develop a new procedure in accordance with actions taken or amend current procedures
• Conduct workshops/meeting with the relevant role players to ensure awareness and to minimise risk
• Compile information packs on the risk minimising and distribute to the relevant role players
• Monitor operations to ensure that the actions minimised/eradicated risks
• Submit all documentation-to-documentation management for archiving
• Manage Customer Service
• Identify the elements of customer behaviour in terms of trends, needs and requirements
• Set the appropriate standards and service levels
• Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided
• Analyse the customer information in terms of:
• Current behaviour
• Historic behaviour
• Trends, New and Historic
• Customer Satisfaction
• Usage or Non-Usage
• Manage the development of models utilising the analysed information where necessary
• Compile the necessary reports and distribute to the relevant role players for future reference purposes
• Recommend rectification/improvement actions in accordance with the analysed information
• Adjust/develop new products and services to satisfy customer needs
• Provide feedback to the relevant role players

Manage Budget

• Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure
• Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines
• Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions
• Ensure that only authorised overspending is approved according to procedures
• Receive the monthly revenue and expenditure statements from Finance and analyse to enable reporting
• Review the monthly financial report indicating:
• Revenue generated
• Monthly expenditure
• Variance in terms of budgeted and actual figures
• Savings achieved or budget overspent
• Year-to-date figures
• Communicate the report with the relevant role players
• Consult the relevant role players where overspending took place and take corrective actions to rectify the overspending
• Monitor the budget to ensure that figures balance in terms of budgeted and actual figures
• Conduct the budget reviews as prescribed by Finance and adjust the budget where necessary
• Close the budget at the end of the financial year

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Minimum requirements

Qualifications

• Completed Matric or equivalent
• BCom / CA / CMA. Articles.
• Green Belt or Black Belt or Master Black belt will also be advantageous.

Experience          

• At least 5 years’ experience in a manufacturing / technical environment
• Computer Literate – MS Office, Excel, Syspro, Vena
• 5+ years commodity risk hedging experience

Key Standards  

• To have no major findings on the audit report.
• To submit monthly/yearly financial information by the deadlines specified.
• To have a 90% favourable response from other departments in terms of providing financial information.

Key Deliveries and outcomes

• To plan, direct, manage and develop all aspects relating to financial planning, control and reporting within the company to ensure the long-term financial viability of these investments in terms of group financial goals.
• To maintain financial control over all company assets and liabilities in accordance with legal requirements, group policy and generally accepted accounting practice (GAAP/IFRS).
• To ensure the continuous improvement in the finance function and ensure a consistent approach to all financial issues within the group to support other departments in financial issues on the Germiston site.

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Minimum requirements:

• Completed Matric or equivalent
• Tertiary qualification in sales / marketing would be beneficial
• 2+ years’ proven sales experience
• Proven new business acquisition track record
• Work experience in selling a service (advantage)

Desired Experience & Qualification:

• Customer orientated thinking and behaviour
• Maintaining professional image of the company and self
• Strong administrations skills – speed and accuracy
• Excellent verbal and written communication skills – exceptional grammar and business writing skills
• Ability to think on your feet and use initiative – thrive under pressure
• Ability to work on your own or as part of a team
• Have a positive outlook to all situations
• Computer literate
• Problem solver
• Creative thinker with a positive attitude
• Valid driver’s license
• A hunter-attitude, go-getter and self-motivated
• Strong negotiation skills to levels of management
• Effective team player
• Ability to sell in different market segments

Duties & Responsibilities

• Build and maintain strong working relationships with both external and internal customers.
• Identify new business and generate sales opportunities in order to achieve predetermined sales targets
• Organize and present sales proposals to new and existing clients in order to negotiate and close contracts 
• Building strong relationships with existing customer base
• Negotiating of positive rate increases year on year as per company targets
• Report on sales achievements and opportunities
• Achieving optimal sales profitability
• Researching sources for developing prospective clients
• Developing effective quotations and proposals for existing and prospective clients
• Keeping abreast with products, market trends and competitive activities
• Planning and organizing personal sales strategies
• Assisting and guiding clients in selecting the suitable products that best meets their business requirements

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KNOWLEDGE, SKILLS, AND REQUIREMENTS:

• Matric
• Own transport
• Some financial experience i.e. invoicing/debtors/creditors would be an advantage
• 3 Years working experience 
• Minimum 2 - 3 years’ experience managing staff (advantage)
• Ability to work independently and in high pressure environment.
• Basic to Intermediate Microsoft office skills, outlook, word and specifically excel.
• High attention to detail
• Ability to multitask.
• Performance driven, ability to plan, organize and put into action.
• Strong and professional verbal and written communication
• Excellent administrative and organization skills
• Effective planning and time management
• Knowledge of HVAC industry would be an advantage.

RESPONSIBILITIES:

Daily

• Manage and control Technicians and Technical Assistants daily schedule and tasks
• Manage and control daily customer breakdown schedule.
• Customers are kept notified telephonically and via email in advance and 1 day before scheduled work. Always maintain professional customer etiquette
• Technical teams’ productivity and consumable usage is monitored and managed to be as cost effective as possible to achieve a minimum of 35% GP.
• Van stocks are monitored so that no shortages occur.
• Manage and control accurate record/database of all Breakdown customers.
• Department administration is accurately and legibly maintained.
• Breakdown and Repair job cards are accurately recorded, completed and invoicing is captured in line with financial deadlines.
• Check accuracy of costings via Operational System from applicable/completed job card recording consumables, parts/spares/labour etc. and that the applicable mark-up has been applied.
• Check allocations of van stock/materials used/labour etc. is accurately recorded from completed job card via Operational System
• Ensure cards are completed comprehensively unit/site/fault finding/actions taken etc. and any other relevant information.
• All invoiced jobs to be closed either on the same day of invoicing or latest the following working day.
• Manage and control communication with sub-contractors so that breakdowns/repairs/installations/services are logged correctly to ensure costs and mark ups are applied correctly and accurately and customers notified timeously.
• Email suppliers for quotes on spares and parts required and generate accurate detailed quote with the applicable mark ups and email to customers.
• Follow up on quotes sent within 24-hours of quotes being sent to customer. Quotes exceeding 72-hour to be emailed to Breakdowns HOD to follow up with customer.
• Manage and control invoicing on breakdowns and ensure that completed paperwork for invoicing is submitted by 13h00 daily to Creditors Department
• Resolving customer queries

Monthly

• Follow up on sent quotes with customers and delete quotes older than three months
• Ensure month end invoice submission due by 12h30 on first working day of new month
• Open jobs not invoiced, processed with reasons from previous month at month end
• Check technicians fuel consumption on receipt of report from Debtors department
• Check and balance month end turnovers
• All payroll related paperwork to be sent up to HR as processed with the last submission being the 20th of each month.

General

• Effectively manage breakdowns/admin personnel so that a high degree of customer service is maintained along with high service productivity and efficiency. Any non-conformance of company policies/procedures by breakdowns/admin teams is brought to the attention of HOD
• Maintains a level of efficiency, due diligence and respect for fellow staff members at all times to maintain an effective, productive, professional and pleasant work environment.
• Effective planning and time management
• Operational system and manual administration is maintained accurately and up to date at all times
• And any other task necessary for the conduct of the employer’s business, as the employer may from time to time direct. A separate schedule determining the day-to-day tasks of the employee may be handed to the employee in the course of employment.