Job Roles at Office of the Pension Funds Adjudicator

Responsibilities: 

• Provide strategic and executive support to the Office of the PFA.
• Ensure smooth running of the Office of the Pension Funds Adjudicator’s operations.
• Manage and coordinate the functions in the Office of the PFA and administration thereof.
• Provide senior-level operational and strategic support to the PFA and the organisation.
• Coordinate the appointment, induction, and continuous development of governance committee members and administration thereof.
• Administer submissions to EXCO, governance committees, and advisory board for the PFA and organisation.
• Oversee OPFA’s stakeholder management strategy and plan.
• Manage both internal and external communications, ensuring efficient information flow and representing the organisation image to stakeholders.
• Coordinate and manage projects from the PFA’s office.
• Quality check documents and reports before submission.

Requirements

• Knowledge and understanding of the PFMA, King IV, and other related legislation.
• Experience in Pension Funds Act would be an added advantage.
• Knowledge of governance frameworks and committee secretariat functions.
• Basic Computer Literacy (MS Word), communication skills (verbal and written), advanced report writing and presentation preparation skills.
• Ability to manage diverse teams and multiple deliverables in a high-pressure environment

Qualifications and Experience:

• Grade 12 (NQF 4)
• Degree (NQF level 8 or 9) in Business Administration or Law

 Preferred Requirements:

• MBA will be an added advantage
• Chartered Secretary qualification (CGISA) will be an added advantage

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Responsibilities:

• Receive investigation file and identify areas that require further investigation to dispose of a complaint
• Request further information from parties to a complaint where required
• Identify the need for and request expert reports in appropriate matters
• Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
• Ensure that procedural fairness requirements are adhered to
• Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
• Ensure all information is captured and processed on the OPFA case management system
• Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
• Attend to corrections on reviewed drafts
• Correctly identify out-of-jurisdiction matters
• Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
• Assist with projects/ad hoc tasks as and when required
• Submit weekly and monthly statistics to the Team Leader
• Prepare records for the Financial Services Tribunal or High Court

Requirements

• A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
• 3 years’ experience in the retirement funds industry – administration, management, or regulation
• Knowledge and understanding of the appropriate legislative and regulatory frameworks
• Ability to assess and investigate facts, interpret legislation, and draft legal documents
• Legal research
• Experience in the financial services sector will be an added advantage
• Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator

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Responsibilities:

• Effective managing of the OPFA’s mailboxes (emails and faxes), attending to incoming mail within 24 hours from receipt.
• Distribute further submissions from complainants/funds/employers to Administrative Assistants, Case Officers, and Assistant Adjudicators within agreed timeframes.
• Respond to emails or faxes requesting further information where submissions are inadequate or misdirected and refer complaints to the correct entity if necessary.
• Capture new complaints received via email on software program (Respond) within 48 hours of receipt.
• Check for accuracy of data and use appropriate sources to obtain correct data (Google, FSCA Website, CIPC Search, Respond, etc)
• Submit monthly statistics regarding new complaints received via email and processed. 
• Assist walk-in and email complainants with lodging complaints and gathering all required documentation.
• Ensure that complaint information on complaint form is correctly recorded and provide guidance to complainants on the necessary documentation.
• Implement instructions from the NCU Supervisor efficiently and accurately.
• Demonstrate a customer-centric approach and respond to all enquiries and complaints timeously and professionally.
• Maintain clear and professional communication with complainants and internal stakeholders.

Requirements

• Matric (Grade 12).
• At least 2 years’ experience in office administration and data capturing.
• Proficiency in Microsoft Office, especially Outlook and excel.
• Strong verbal and written communication skills.
• Good customer service and interpersonal abilities.
• Attention to detail