Job Vacancies at ACDC Dynamics SA

PURPOSE OF THE ROLE:
Getting the sale” using various customer sales methods. Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness. Evaluating customers skills, needs and building productive long- lasting relationships.
Maintain accurate and complete customer account information.

RESPONSIBILITIES:

• Understanding of the marketplace relative to product offering and client base demographics
• Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in client stores
• Together with respective Brand or Category managers, developing product launch programs as well as formulation of customer days or product awareness campaigns within the client portfolio
• Liaising with Senior Management and ensuring that sales targets are met
• Analysing current marketplace and ensuring feedback is given regarding important market and competitive information
• Training clients on products as and when required
• Executing sales strategies
• Generating new leads and developing existing customers
• Responding to customer enquiries
• Achieving high sales targets and goals
• Building new business relationships using existing industry contacts
• When required, giving sales presentations to various levels of audiences
• Managing employer’s expectations, client relationships and providing these with excellent service and support
• Providing feedback regarding suggestions for improvement and market research
• Ability to deal with and respond to high volumes of emails
• As and when required, liaising with any business partner regarding exhibitions/ customers’ day etc of any type with reference to ACDC Dynamics and attends these events and or arranging these events
• Quotation formulation and follow up of these
• Attending Sales Meetings and providing the necessary information/ statistics etc
• Planning as well as submission of weekly calls and reporting on weekly activities
• Customer account maintenance
• Attending of ad hoc training sessions
• Saturday work will be required as per published roster
• Find and capitalise on new product opportunities and possible turnkey projects by positioning the brand of ACDC in these customers.
• Managing employer’s expectations, client relationships with exceptional customer service and support.
• Compile accurate and precise calendar entries with a briefing on what transpired during sales calls

KPI’s

• Meet monthly targets set by company
• Update CTC reports weekly
• Call on assigned customers base with 8 constructive call daily.
• Product introduction to client two samples per week. Samples needs to be cycled weekly
• Housekeeping of customers account inclusive of ACDC Branding
• Rotate entire customer base within a four-week cycle

Requirements

• Experience and or knowledge in an Electrical manufacturing/sales environment
• An Electrical or similar technical qualification will be advantageous.
• 3 to 5 years in related sales role
• Technical product knowledge of our products will be preferable
• Proven marketing and sales competencies and ability to analyse market and set new strategy
• Ability to establish new markets/ establish new business relationships and train clients on product

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Description

Exciting opportunity to work at ACDC Dynamics, a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for Internal Sales.

Key Performance:

• Advise technical information
• Must have great communication skills to properly explain and relate complex technical issues to customers with significantly less technical training.
• Follow up on back orders.
• Investigate potentially serious situations and implement corrective measures.
• Queries and general administration
• Up & Cross Selling including promotion of specials (to supply evidence and regularity)
• Relationship and co - operation with external and internal sales team and other departments
• Building and maintaining customer relationships
• Request stock and follow up with relevant departments
• Promote solar specials
• Assisting in retail store when required
• Answering incoming calls & mails
• Resolving issues and or queries

Required Non EE

Requirements

• Matric
• Accuracy in execution of tasks
• 3 years of sales experience
• Sales/Technical experience

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Purpose of the role:

• A counter salesperson is the first contact who meets customers when they first enter the store and provides excellent customer service. They are responsible for answering customer queries and resolve all their queries professionally to ensure maximum customer satisfaction.

Responsibilities:

• Greeting customers and taking orders
• Possessing excellent product knowledge to inform and increase sales
• Following up on orders to prevent delay and frustration
• Ensuring a clean and tidy counter
• Ensuring that each customer leaves the store satisfied
• Assist all customers at the counter with their queries
• Must treat all the customers with respect and courtesy
• Counter Sales which will include Quotations & Queries
• Must come from an Electrical Background
• Maintaining own Back Order Report
• Maintain good Time Management
• Ensuring that Specials and Brochures are up to date that are on the Trade Counter
• Additional responsibilities deemed necessary by Management
• See to all telephonic sales quotations and queries
• Load / Capture all sales orders and quotations on the computer system
• Manage all back orders on all the above entered orders and follow up regularly
• Advise customers of stock availability
• Regularly monitor all quotes given
• Assist when and where needed

Requirements

• Matric
• Electrical Qualification an advantage
• Experience in a consumer / retail environment in selling electrical products.
• Excellent verbal and oral communication skills
• Ability to work in a high-pressure environment
• Customer service and good interpersonal skills
• Physical fitness and excellent stamina

Attributes:

• Excellent attention to detail
• Punctuality
• Ability to work well under pressure
• Good Communication and Interpersonal skills
• Good organizational and Admin skills

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Description

• We are seeking an experienced repairs technician who will be responsible for repairing and testing all our electrical products. Incumbent will assist with fault-finding on equipment and ensure repairs are completed within the specified timeframe ensuring excellent customer service.

Key Performance Arears

• Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment, appliances, and apparatus.
• Troubleshooting, repairing malfunctioning equipment: - Electronics, Inverters, UPS and AVR’s.
• Report writing skills.
• Handling customer technical enquiries.
• Troubleshooting and repairs on customer products
• Running back orders and ensuring repairs are conducted within specified turnaround time as per repair policy
• Consistently perform in a manner that ensures deadlines are met for all repairs performed
• Stock control within the workshop using hand tools and measuring equipment, oscilloscopes, multimeter etc.
• Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Ordering of electrical supplies and equipment
• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers' appliances.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.

Requirements

• Proven experience repairing, installing, and maintaining home appliances.
• The ability to use various hand tools.
• The ability to stand for extended periods.
• The ability to lift heavy objects.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

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What we are looking for:

• We are looking for an experienced, go-getter & passionate Key Accounts Associate to maintain and develop business orientated relationships with existing and new clients.

Who we are:

• We are a leading manufacturer, importer and distributor of products in the engineering industry more specifically electrical, electronics, pumps, tools and solar.

What the role is about:

• Getting the sale using various sales methods;
• Forecasting sales;
• Developing “out of the box” sales strategies/models and evaluating their effectiveness;
• Evaluating clients’ skills, needs and building productive long-lasting relationships;
•  Maintain accurate and complete client account information.

Responsibilities:

• Generating new leads, developing existing client base and foster relationships between ACDC and clientele.
• Handling of client enquiries.
• Meeting and/or exceeding sales targets.
• Understanding of the marketplace relative to product offering and client base demographics.
• Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in client stores.
• Assist in the development of product launch programs, formulation of client days and product awareness campaigns within the client portfolio.
• Training clients on products (as and when required).
• Executing sales strategies.
• When required, giving sales presentations to various levels of audiences.
• Managing employer’s expectations, client relationships and providing these with excellent service and support.
• Providing feedback regarding suggestions for improvement and market research.
• Ability to deal with and respond to high volumes of emails.
• Quotation formulation and follow ups.
• Attending Sales Meetings and providing the necessary information/statistics etc.
• Planning as well as submission of weekly calls and reporting on weekly activities.
• Client account maintenance.
• Analyzing the current marketplace and ensuring feedback is given regarding important market and competitive information.
• Attending of ad hoc training sessions.

Requirements

• Experience/knowledge in Sales Environment (Preferable: Electrical Manufacturing)
• 3 - 5 Years in same/similar role.
• Electrical or similar Technical Qualification (Advantageous).
• Aptitude to absorb Product Knowledge (Technical).
• Proven Marketing and Sales competencies + ability to analyze market and formulate new strategies.
• Ability to establish and foster new business relationships and provide training to clients.

Cost To Company

• Market Related + Commission (Lucrative)

Benefits:

• Group Provident Fund (Post probation)
• Use of company pool vehicle when meeting clients.
• Exposure to new and innovative industry solutions.