Job Vacancies at Altron Bytes Systems Integration

Job Description

• We are looking for a Support Technician who will be ​responsible for a section of the production/manufacturing process. Supervises the activities of a group of subordinates. May deputise for a more senior production/shift supervisor.

Key responsibilities:

• Ensure that contracted customer Service Level Agreements are met (resolved)
• To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
• To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
• Ensure that calls are checked and updated with the latest updates until call closure
• To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
• Basic AD user account Administration (Account lockouts, OU Memberships)
• To Backup Engineers for customers and support staff
• To assist with Smart Hands Onsite when required
• 3G and APN configuration
• Printer support and maintenance
• Manage requests/call logged to Vendors and 3rd Parties
• To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users.
• To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.

QUALIFICATIONS; SKILLS AND REQUIRED WORK EXPERIENCE:

• Matric; Technical Support NQF Level 4
• CompTIA A+
• CompTIA N+
• ITIL Foundation Certification
• Microsoft Azure Fundamentals – AZ900
• Microsoft Office 365 Fundamentals – MS900
• MTA: Windows Operating System Fundamentals (Windows 10)
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications

OTHER REQUIREMENTS

• Demonstrated skills, knowledge, and experience in EUC function.
• Strong Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
• Good knowledge of MS systems and MS Applications
• Good troubleshooting and problem-solving skills
• Good Interpersonal Skills
• Computer hardware, functions, troubleshooting and resolution. (Laptops and Desktops).
• Adhere to Asset management process
• Be able to handle conflict
• Excellent prioritization skills.
• Self-Motivated and disciplined
• Ability to work independently and within teams.
• Ability to impart and share knowledge and skills.
• Ability to work in a fast-paced environment and under pressure.

BEHAVIOURAL COMPETENCIES

The incumbent is required to have demonstrated the following competencies:

• Business Acumen (Commercial mindset). Uses a methodical problem-solving approach as a foundation for effective decision making taking into account importance, urgency, risk and financial implication.
• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
• Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 
• Leading & Managing Change:  Generates and implements new and innovative ideas/approaches to improve business outcomes. Embraces, leads and manages change, providing guidance and support during implementation.

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Purpose of Job:

• To collect outstanding amounts  on allocated  customers effectively and without delay
• To prevent ageing on allocated  debtors book
• To build and maintain  customer relations
• To deliver exceptional customer service

Primary Description

• Monitor the status of the allocated debtor’s book on a daily basis.
• Prevent the allocated book from aging and take corrective action where required.
• Achieve and exceed monthly targets set with regards to aging and cash to be collected.
• Ensure cash collections on or before due date
• Ensure that credit notes, journals and EFT's are correct before submitting to Supervisor for approval.
• Ensure that all necessary steps have been taken before an account is handed over to legal department.
• Identify and resolve problem accounts
• Resolve customer queries within 24 hours
• Take responsibility for allocated debtors book
• Effective time management to ensure all clients contacted  monthly
• Make effective and sufficient electronic  notes regarding customer contact
• Maintain account information  on system

Primary Task Description

• Contact arrears customers  and collect outstanding  debt
• Ensure all payments  received  by month end
• Confirm  and correct customer  detail where applicable
• Ensure correct and timeous  payment allocations on accounts
• Correct/accurate completion of documents - i.e.  Credit/Debit notes,  EFT's, journals  and legal  handover
• Liaise with  other departments to ensure correction/adjustments  on accounts
• Professional  and courteous  service/assistance to customers (internal  & external)

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Job Description

• We are looking for a Service Desk Agent is responsible for logging job incidents/calls and escalating them to next level support. This may include both internal and external clients. May also require first line resolution of calls/incidents logged.

​​​Key Responsibilities:

• Ensure that each incident/request is immediately logged.
• Ensure that all the incidents / requests are responded to within required SLA
• Ensure calls are recorded in the Remedy system, accurately documented and
• categorised
• Ensure that contracted customer Service Level Agreements are met .
• To ensure all unassigned calls are timeously assigned to the relative person or correct
• team.
• Provide first line support where possible. (Reset passwords and account unlocks)
• Assign to the appropriate person, department, or vendor for resolution if not able to
• resolve on a first contact.
• Adhering to company processes and procedures.
• Respond to all phone calls and emails received.
• Keep customer informed of the status of logged calls, global problems, or down time.
• Always maintain a professional Service Desk image.
• Work effectively as part of a team and seek to support the team’s goals.
• Continuous broadening own technical, functional, and industry skill base.
• Engaging in formal and informal knowledge transfer.
• Performing related work as required.
• Building good relationships with customers.
• Keep all relevant staff informed of any perceived trends, positive or negative, in the phone
• calls and emails being received.
• Update Team Leader or Service Desk Manager immediately of any unresolved issues,
• escalations, and general issues to avert crises.
• Be able to diagnose hardware and software related issues.
• Ensuring that response times are kept within the parameters set in the SLA.
• Perform administration duties and ensure documentation is updated and completed on time.

QUALIFICATIONS; SKILLS & REQUIRED WORK EXPERIENCE:

• Grade 12 (Matric)
• A+ and N+ (essential)
• ITIL Foundation Certification (V3 or 4)
• 1-2 Years working experience (advantageous)
• 1-2 Years IT Service Desk Operations/ Call Centre Experience (advantageous)
• Strong Communication (Written and Verbal)
• Quality and Customer Service orientated.
• Good Interpersonal Skills.
• Ability to prioritise and impart knowledge
• Ability to work in a fast-paced environment and under pressure.
• Ability to work independently and within teams
• Self-Motivated and able to work with minimum supervision and to strict deadlines

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Job Description

• We are looking for a Helpdesk Service Technician who will be responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provide basic telephonic training on these systems when required. You will further escalate more complex problems but may manage the incident to completion. Identify interim and long-term solutions and provides regular updates to the Senior Problem Analyst.  Participate in internal forums and work groups to contribute to the methodology and standards.

Key Performance Area

• Ensure that each incident/request is immediately logged
• Ensure that all the incidents / requests are responded to within required SLA
• Ensure calls are recorded in the Remedy system, accurately documented and categorised
• Ensure that contracted customer Service Level Agreements are met
• To ensure all unassigned calls are timeously assigned to the relative person or correct team.
• Provide first line support where possible. (Reset passwords and account unlocks)
• Assign to the appropriate person, department, or vendor for resolution if not able to resolve on a first contact
• Adhering to company processes and procedures
• Respond to all phone calls and emails received
• Keep customer informed of the status of tickets assigned to the Service Desk
• Provide feedback to customer when following up on tickets assigned to the various support teams
• Always maintain a professional Service Desk image
• Work effectively as part of a team and seek to support the team’s goals
• Continuous broadening own technical, functional, and industry skill base
• Engaging in formal and informal knowledge transfer
• Performing related work as required
• Building good relationships with customers
• Keep all relevant staff informed of any perceived trends, positive or negative, in the phone calls and emails being received
• Update Team Leader or Service Desk Manager immediately of any unresolved issues, escalations, and general issues to avert crises
• Be able to diagnose hardware and software related issues
• Ensuring that response times are kept within the parameters set in the SLA
• Perform administration duties and ensure documentation is updated and completed on time

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric (Grade 12)

Professional Qualifications

•  A+ and N+ (essential)
• Service Desk Analyst
• ITIL Foundation Certification (V3 or 4)

Years of Experience

• 1-2 Years working experience (advantageous)
• 1-2 Years IT Service Desk Operations/ Call Centre Experience (advantageous)

Other requirements

• Strong Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
• Service quality orientated
• Good Interpersonal Skills
• Compliance
• Be patient and able to handle conflict.
• Excellent prioritisation skills
• Excellent client engagement skills
• Time management skills
• Customer focused
• Process and procedure driven
• Strong analytical and problem-solving skills
• Self-Motivated and able to work with minimum supervision and to strict deadlines
• Ability to follow instructions
• Ability to work independently and within teams
• Ability to impart and share knowledge and skills
• Ability to work in a fast-paced environment and under pressure

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Job Description

• Altron Systems Integration Data Practice is a specialist Data Solutions provider that helps our clients with their Data Strategies as well as the full SDLC for their Data Solutions.  We are DAMA affiliated and specialise in Master Data Management, Data Analytics/Data Science, and Data Lake/Data Warehousing/BI solutions both on-premise and in-cloud. We achieve this by supplying a variety of advisory services, Data-focused application development/customisation (e.g. Master Data Management) and Bi-modal Business Intelligence Solutions.

Responsibilities: 

• Good communication skills with a business as well as technical audience
• Development of new features and solutions on Tibco EBX platform (Java based)
• Testing of features developed
• Deliver technical and user documentation as and when required 
• Act as a mentor to all team members on their assigned project tasks
• Participate in training, design, documentation and delivery efforts
• Support, problem solving and analysis 
• Deliver code that is functional, understandable, maintainable and testable
• Where necessary deliver test harnesses that enable the testing of the system
• Participate in peer code reviews
• Participate in agile team meetings
• Utilise version control, build, continuous integration solutions and code quality tools as required
• Responsibility for own deliverables

Education Required:

• National Diploma or B.Tech  in Information Technology
• Computer Science/Engineering degree preferred or proven experience

Experience Required:

• 3+ years IT application development experience

Essential Competencies:

• Java Programming (C# or another Object Orientated Language will also suffice)
• Understanding of Object Orientation and Programming Design Pattern principles
• Understanding of Master Data Management
• Understanding of Data Modelling
• Aptitude for Data Handling and Data Management (including Data Quality and Data Integration)
• Strong Problem solving abilities
• Proficient in using Excel
• Desired Skills and Knowledge
• Version Control (GIT)
• Maven Dependency Management
• Worked with XML
• Worked with SOAP
• Worked with Tomcat as a Application Server
• Worked with RDBS (SQL, Postgres)
• Worked within an agile project environment 
• Able to engage with business users and generate requirements
• Understanding of how business processes can affect data entities

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Job Description

• The Solution Architect (SA) is a senior level position that leverages Big Data, Data Warehouse, Analytical technical knowledge and Cloud Solutions to promote sales of Teradata analytical solutions. The Solutions Architect has broad knowledge of the Big Data, Data Warehouse, Cloud and analytic space, and experience with Teradata products and technologies. The Solutions Architect articulates analytical ecosystem architectures and trends and provides technical consulting as a trusted advisor to support sales activities. The Solutions Architect establishes and enhances customer relationships ranging from DBA to CIO and provides technical expertise on engagements and identifies new target opportunities within our accounts. 

Overall, Job Purpose: 

• Serves as trusted technical advisor to client 
• Drive sales of Teradata products, solutions, and services 
• Increase use of Teradata systems through value-add opportunities 
• Demonstrates technical expertise and credibility with customers, from DBA to CIO 
• Understand and advise customers on data ecosystem architectures 
• Partners with account executive on account planning and strategy 
• Work with overall account team to identify sales opportunities 
• Operate the internal ordering process, from sizing to delivery 

KEY RESPONSIBILITIES:  

• Spends significant time working with technical client resources who use Teradata technology to understand how they are used, what data is on them, and how they might be improved 
• Documents client’s current analytical framework/architecture and organizational data flow 
• Understand and communicate customer-specific value of Teradata solutions 
• Manages relationships with client stakeholders as the key advisor on analytic architecture 
• Creates client interest in Teradata solutions, advancing the sales process 
• Syncs daily with account team lead to discuss account strategy and future sales opportunities 

QUALIFICATIONS, EXPERIENCE, & SKILLS:  

Educational Qualifications: 

• Relevant Diploma or Degree 

Professional Qualifications:

Training and Certification in: 

• Teradata 
• Cloud Technologies 
• Data Management 
• Analystics 

Years of Experience 

• 10 years 

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INTRODUCTION TO THE ROLE:

Altron Systems Integration (ASI) seeks to appoint a key team member to assist in building on the successes of the existing sales team, with the aim of expanding its footprint and driving further growth and success.

A well-established local team of consultants works closely within the account team to generate significant and sustainable consulting services revenues, and to develop strategic initiatives that exploit the value and capabilities of an ever-expanding Data platforms, Data management and Analytics Eco-system environment.  Our world class partnerships within these capabilities include Teradata and Informatica.

The key to success in this role is understanding the challenges and future direction of the industry segments, how these challenges apply to our customers and the value achieved for the customer in solving the challenges through solutions from ASI Data and Analytics partners. It is also key to be able to help the customer develop the business case by focusing on value creation.

KEY AREAS OF RESPONSIBILITY:

Results and Growth

• ACV and ARR Growth goal attainment
• Identify and map potential customer challenges/needs, to our product offering

Strategic Prospecting

• Continuously research the relevant industry segment to be able to develop the value propositions for our solutions
• Utilise a structured approach and qualification tools for identifying and measuring the quality of potential new business initiatives
• Develop an understanding of political relationships and their impact on buying behaviors within the account(s) to determine appropriate sales approaches for each level within the organisation
• Develop a competitive sales strategy that anticipates competitor actions and places ASI Data and Analytics as the best in the market to meet customers tactical and strategic objectives
• Sales call execution
• Effectively advise and influence the customer especially within the development of business needs, decision criteria, and creation of an ROI framework, through consultative selling techniques and relevant marketing/sales campaigns
• Execute high-quality one on one discussions utilising advanced questioning and influencing skills with customer non-IT business leaders, with the objective to influence the corporate strategy regarding the use of Data and Analytics
• Execute high-quality one on one discussions utilising advanced questioning and influencing skills with IT / CIO level managers
• Before any sales call, plan for key outcomes and next steps that the customer will commit to performing after the sales call (advances)
• Presenting high quality, professional presentations, and proposal materials

Account planning

• Capture information in a constantly maintained Account Plan in accordance with the established Account Plan standard
• Continuously engage the extended sales team in account planning and execution
• Effectively utilise resources as required to best exploit available opportunities

Reporting, Administration and Training

• Complete, lock-off and submit a monthly outlook as required based on the Altron fiscal calendar
• Update pipeline-management system tool at least weekly to maintain accurate opportunity forecast
• Complete all assigned training within the timeframes allotted

Account and Opportunity Management

• Maintain the Account Plan in accordance with the established Account Plan standard
• Manage all opportunities in accordance with the Opportunity Management process, including the creation of Opportunity Plans, the scheduling of Early in the pipeline Opportunity reviews, the use of the Opportunity Analysis System, and the Bid Review Process
• Work through the sales process with key players in a timely manner to minimize issues in the close of an order and ensure Altron and customer objectives are met in the agreed timeframe
• Continuously develop the account to ensure repeat business combined with a proactive focus on developing new business opportunities

Education & Experience Requirements

Formal qualification:

• Bachelor’s degree in a computer science/business or equivalent industry experience

Work Experience:

• 10 years Solutions Sales experience

The ideal candidate will have:

• Previous experience in the Financial, Telco, Healthcare and Retail Industries
• Demonstrated results - please outline your quotas / achievements in your application
• Experience in both Account Management and growth in large accounts and New Customer wins
• Experience in selling complex technology solutions. E.g., SaaS, Data & Analytics solutions, ERP, software, professional services, and technical services

Selling Experience:

• Understanding of and success in a sales environment that requires the creation of capital expenditure plans and budgets
• Demonstrated success in value-linking and demand creation
• Proven customer relationship skills, with experience in interfacing with customers, at Executive/Director level in both business and technology, on a regular basis
• Proven ability in solutions sales environment
• Demonstrated success in proactively prospecting into existing accounts
• Demonstrated success in selling cloud offering

Planning Experience:

• Strategic planning skills
• Experience in developing and executing structured account plans for large, complex accounts and maintaining year-on-year growth
• Ability to lead complex proposals
• Proven ability to deliver against demanding targets

COMPETENCIES/PERSONAL ATTRIBUTES:

Skills:

• Account Planning and execution
• Excellent presentation, communication, and interpersonal skills
• Understanding and current use of a consultative questioning model. For example, SPIN selling or Challenger
• Competence in professional consultative selling skills such as SPIN questioning.

Ability:

• Ability to build trusted relationships with customers that assist with the positioning of ASI Data and Analytics products and solutions
• Ability to transform strategy into results
• Ability to work in a rapidly changing, ambiguous and often pressure-filled environment
• Ability to influence, coach and motivate others and promote teamwork
• Candour - the ability to have open and effective business conversations with customer senior leaders
• Confidence - the ability to influence others through candidate’s demeanor and professionalism
• Ability to build trusted relationships with customers that assist with the positioning of Data and Analytics products and solutions

Personal Attributes:

• High level of personal integrity
• Customer-focused
• Result oriented
• Innovative and resourceful
• Self-motivated and competitively driven
• High degree of energy and initiative
• Resilient and focused
• High degree of empathy and emotional intelligence