Job Vacancies at ANEW Hotels & Resorts

Job Advert Summary    

ANEW Hotel Centurion is looking for a friendly Night Auditor, that will assist in the efficient check-in and, checked-out of the guests, accurately and professionally, bringing a positive end to their stay with us, creating results that contribute to the mission and overall success of the Company.

Minimum Requirements    

• Matric (Grade 12) certificate, a tertiary qualification in Hospitality or Tourism will be an added advantage.
• At least two years’ plus experience as a Night Auditor within the hospitality industry in 3- & 4-star property.
• Knowledge of Apex, Plus point and Front Office systems and procedures
• High level of customer service, disciplined, organised, and attention to detail essential. Excellent Communication Skills in English and IsiZulu will be advantage
• High degree of self-motivation and ambition
• Must be able to work shifts, nights and weekends.
• Friendly and service orientated
• Reliable, responsible and dependable to fulfil obligations
• Excellent communication skills

Duties and Responsibilities    

• Greet customers politely as they enter the reception area project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
• To check-in & out, guests in a friendly and professional manner, ensuring that the necessary details are obtained, i.e identification, address, whether company or private booking, special rate, allowances, VIP, charge or payment details, nationality,  etc 
• Ensures that the guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
• Relieve receptionist when necessary
• Take guests' details and allocate their rooms
• Inform guests of the hotels services and facilities, policies and procedures, make travel arrangements for sightseeing and tours
• Finalize guests' bills and issue receipts upon payment
• Perform cashier duties and exchange foreign currency
• Coordinate the cleaning of guests' personal laundry and room service deliveries
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to incoming calls

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Minimum Requirements    

• Completed diploma in Professional Cookery
• +3 Year Experience as a Head Chef/Sous Chef
• The ability to communicate and collaborate effectively with team members and clients
• Good knowledge of plus point system.
• Great knowledge of food cost and menu planning
• Strong management skills

Duties and Responsibilities    

• Maintain and control of all food procurement, goods receiving, storage, issuing, stock taking, stock analysis and control and stock security procedures.    
• Plan and direct food preparation culinary activities
• Modify or create menus that meet qualify standards.
• Estimate food requirements and labour costs.
• Manage kitchen staff operations.
• Arrange for equipment purchases and or repairs.
• Always be price conscious when purchasing food items or kitchen consumables.
• Inspect each delivery to ensure food items are always of the highest quality.
• Ensure that portion control is always managed.
• Ensure the reprocessing of food is actively implemented and managed daily.
• Ensure that a daily meal/arrivals report is obtained from the Front office to ensure
• correct allocation of meals.

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Minimum Requirements    

• Matric
• Hospitality Certificate or Hospitality Management Diploma qualification will be an advantage
• At least 2 years’ experience within the hospitality industry in similar role
• Must be standards orientated
• Good knowledge of Food and Beverage
• High level of customer service, high level of numeracy skills, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
• Excellent Communication Skills
• High degree of self-motivation and ambition
• Skills to work both independently and as part of a team
• Time management

Duties and Responsibilities    

• Assist in the day-to-day management of the hotel operations to include front office, Housekeeping, F&B Service Levels, Administration,
• Supervising the setup of, and service at, all meals and beverage servings.
• Supervising service from the Bar and Kitchen, all activities connected to hosting and overseeing all public areas are presentable.
• Familiar with all operational aspects of Front Office, including Reservations.
• Bilingual with good communication skills
• Guest orientation & Hosting                                                                             
• Daily/Monthly Reports and Stock take

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Minimum Requirements    

• High school diploma or equivalent.
• +- 2 Years experience as a reservationist
• Experience working with OPERA Cloud
• Excellent verbal and written, telephonic communication skills.
• Excellent command of English, multilingual proficiency beneficial.
• Strong organizational skills, time management and attention to detail.
• Proficiency in computer software, including reservation systems and Microsoft Office.
• Ability to work accurately in a fast-paced and high-pressure environment.
• Exceptional customer service skills.
• Problem-solving abilities.
• Flexibility to work weekends, holidays, and varied shifts.
• Needs to show initiative and work independently.
• Self-disciplined and motivated
• Team player with a positive attitude

Duties and Responsibilities    

• Handle customer inquiries and reservations via phone, email, and in-person
• Written communication and correspondence for all inquiries
• Assist customers in choosing the right services or accommodations based on their needs.
• Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
• Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
• Provide information about rates, availability, and special packages.
• Process payments and provide receipts
• Managing OTA Bookings
• Balancing inventory
• Collaborate with other team members to ensure a seamless customer experience.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain a clean and organized work area
• Carrying out of additional duties as requested
• Preparing for group bookings such as preparing rooming lists, collecting payments, etc
• Adhere to company policies and procedures.

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Minimum Requirements    

• Matric (Grade 12)
• Pastel knowledge essential 
• Previous hotels experience an advantage, preferably in a similar position.
• Opera and F&B point of sale knowledge essential.
• Excellent communication skills, verbal & written.
• Fully literate and numerate (able to perform relative calculations, statistics and be able to interpret basic accounts and financial statements/reports/invoice.

Duties and Responsibilities    

• Checking back-up documentation obtained from receiving against summary of purchases.
• Inputs invoices and Requests for Credit/Debit notes into Accounts Payable
• Prints payment requests/cheques/EFT summary and submits them to the Financial Manager and General Manager for signature/payment.
• Reconciles suppliers’ statements against invoices and Requests for Debit/Credit Notes
• Ensures that supplies are paid timeously and that settlement discounts are obtained wherever available.
• Ensures integrity of procurement platform.         
• Assists with audit requirements at year end.

go to method of application »

Minimum Requirements    

• Matric (Grade 12)
• Pastel knowledge essential 
• Previous hotels experience an advantage, preferably in a similar position.
• Opera and F&B point of sale knowledge essential.
• Excellent communication skills, verbal & written.
• Fully literate and numerate (able to perform relative calculations, statistics and be able to interpret basic accounts and financial statements/reports/invoice.

Duties and Responsibilities    

• Checking back-up documentation obtained from receiving against summary of purchases.
• Inputs invoices and Requests for Credit/Debit notes into Accounts Payable
• Prints payment requests/cheques/EFT summary and submits them to the Financial Manager and General Manager for signature/payment.
• Reconciles suppliers’ statements against invoices and Requests for Debit/Credit Notes
• Ensures that supplies are paid timeously and that settlement discounts are obtained wherever available.
• Ensures integrity of procurement platform.         
• Assists with audit requirements at year end.