Night Auditor (Gauteng, Centurion) at ANEW Hotels & Resorts

Job Advert Summary    

ANEW Hotel Centurion is looking for a friendly Night Auditor, that will assist in the efficient check-in and, checked-out of the guests, accurately and professionally, bringing a positive end to their stay with us, creating results that contribute to the mission and overall success of the Company.

Minimum Requirements    

• Matric (Grade 12) certificate, a tertiary qualification in Hospitality or Tourism will be an added advantage.
• At least two years’ plus experience as a Night Auditor within the hospitality industry in 3- & 4-star property.
• Knowledge of Apex, Plus point and Front Office systems and procedures
• High level of customer service, disciplined, organised, and attention to detail essential. Excellent Communication Skills in English and IsiZulu will be advantage
• High degree of self-motivation and ambition
• Must be able to work shifts, nights and weekends.
• Friendly and service orientated
• Reliable, responsible and dependable to fulfil obligations
• Excellent communication skills

Duties and Responsibilities    

• Greet customers politely as they enter the reception area project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
• To check-in & out, guests in a friendly and professional manner, ensuring that the necessary details are obtained, i.e identification, address, whether company or private booking, special rate, allowances, VIP, charge or payment details, nationality,  etc 
• Ensures that the guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
• Relieve receptionist when necessary
• Take guests' details and allocate their rooms
• Inform guests of the hotels services and facilities, policies and procedures, make travel arrangements for sightseeing and tours
• Finalize guests' bills and issue receipts upon payment
• Perform cashier duties and exchange foreign currency
• Coordinate the cleaning of guests' personal laundry and room service deliveries
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to incoming calls