Job Vacancies at Brights Hardware

Job Description

• The CX Training Specialist is responsible for strengthening customer service standards and employee capability across Brights Hardware stores through structured and impactful training programmes. The role manages the full training lifecycle, including training design, facilitation, scheduling, evaluation, and reporting. In addition, the role supports skills development initiatives, including learnerships and internships, in partnership with HR to ensure compliance with SETA and organizational requirements.

KEY RESPONSIBILITIES:

•  Create and implement training in Customer Services, Etiquette and any other forms of training beneficial to the growth of employees within Brights.
• Manage the entire training process without constant supervision and search for continuous methods and material to improve training across Brights stores.
• Provide training to employees on a regular basis as set out by the Customer Experience Manager.
• Ensure training requirements are met before each training session.
• Compile monthly reports on training conducted\completed to be submitted to Internal Stakeholders and Customer Experience Manager.
• Coordinate and manage learnerships and internships programmes in collaboration with HR.
• Ensure alignment with SETA requirement, skills development legislation and internal policies.
• Monitor learner progress, attendance, assessments, and completion.
• Maintain accurate records and documentation for reporting, audits, and compliance purposes.
• Travel to Brights stores across the Western Cape to deliver training and conduct on-site skills assessments.
• Identify training gaps through observation, engagement with store management, and performance trends.
• Recommend targeted training interventions to improve customer experience and employee capability.
• Provide feedback and insights to the Customer Experience Manager and HR on training.
• Build strong working relationships with store management, HR, and internal stakeholders to support employee development.

REQUIREMENTS:

• Matric or Equivalent
• Brights Induction (service excellence)
• Higher Certificate or Diploma (Training Qualification or facilitation required)
• 3-4 Years Training experience (Small to Medium scale) specifically in Customer Services
• Microsoft Office
• Omni-channel and Retail experience required
• Drivers’ licence
• K8 system knowledge
• Brights Product knowledge
• Planning, time management & organizing skills
• Excellent professional work standards, including grammar and oral proficiency
• Creative and visionary in driving new training methods and techniques to improve Brights standards
• Ability to handle pressure, strong leadership skills
• Attention to detail and high level of accuracy
• Professional and neat
• Available to work retail hours

Deadline:18th March,2026

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Job Description

• The purpose of this job is to oversee the daily execution of online order processing, picking, packing, and dispatch across Brights digital sales channels. This role ensures that all e-commerce orders placed through the Brights online store powered by Magento and marketplace channels such as Amazon are fulfilled accurately, efficiently and within service level timelines. This role supervises the fulfillment team, maintains operational standards, and ensures that customers receive a seamless and reliable online shopping experience aligned with Brights customer service standards.

KEY RESPONSIBILITIES:

• Order Fulfillment Operations: Supervise daily e-commerce order fulfillment operations including order processing, picking, packing and dispatch.
• Ensure all orders from the Brights online store and marketplaces are fulfilled accurately and within defined service level timelines.
• Monitor order queues and prioritize urgent or same-day dispatch orders.
• Ensure correct packaging, labelling, and documentation for all outgoing orders.
• Platform & Systems Management: Monitor and manage incoming orders through the Brights e-commerce platform built on Magento.
• Oversee order processing and fulfillment for marketplace orders, including those received via Amazon.
• Ensure accurate order status updates and tracking information are captured in the system.
• Work closely with IT and the E-Commerce team to escalate and resolve platform or integration issues.
• Team Supervision: Supervise and coordinate the daily activities of the e-commerce fulfillment team.
• Allocate picking and packing tasks to team members based on order volume and operational priorities.
• Monitor productivity, accuracy, and adherence to fulfillment procedures.
• Provide coaching, training and performance feedback to team members.
• Inventory & Order Accuracy: Ensure correct product picking and prevent fulfillment errors.
• Conduct regular stock checks for e-commerce inventory locations.
• Ensure proper handling of damaged, missing, or incorrect items.
• Logistics & Dispatch Coordination: Coordinate with courier and delivery partners to ensure timely order collection and dispatch.
• Ensure all shipments meet courier packaging and documentation requirements.
• Monitor delivery timelines and escalate delays or service failures.
• Returns & Customer Resolution: Manage e-commerce returns, exchanges, and order discrepancies.
• Work closely with the Customer Service team to resolve customer order queries.
• Reporting & Operational Performance: Maintain operational reports and provide updates to the E-Commerce Manager.
• Monitor daily fulfillment performance including order turnaround times, picking accuracy, and dispatch volumes.

REQUIREMENTS:

• Matric or Equivalent
• 4-5 years Retail Experience, Ecommerce, Customer Service or Sales Experience
• Retail Management, Customer Service, Project Management, Sales Management, Logistics training
• Brights Product knowledge
• Customer Service Excellence/NPS/Flexible Payments/Loyalty/Etiquette
• ECommerce & Marketplace platforms
• Working knowledge of Magento or similar e-commerce platforms
• Experience in managing ecommerce marketplace fulfilment such as Amazon
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Computer Literacy
• K8 System Knowledge

Deadline:18th March,2026

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

Deadline:20th March,2026

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that internal and external customers are satisfied. This is accomplished by offering friendly and helpful service, ensuring a clean environment, and sufficiently stocked gas and building material in the Drive-Thru Yard and accurate loading and off-loading of customers’ goods so that no stock losses nor dissatisfied customers occur.

KEY RESPONSIBILITIES:

• Merchandising and Display: Maintain a neat and professional display of gas and yard department stock, ensuring accessibility and visibility to customers.
• Gas Management: Ensure gas availability and accurate Stock on Hand (SOH) levels.
• Process all Cylinder Filling for customers
• Check (CFCs) on a daily basis.
• Yard Maintenance: Maintain a clean, safe and organised yard environment, ensuring aisles are clear and accessible to customers.
• Remove hazards and damaged products from stands and surrounding areas.
• Customer Service: Provide exceptional customer service, responding to customer enquiries and resolving issues in a professional manner.
• Accurately load customers' vehicles.
• Stock Management: Report stock breakages and discrepancies in a timely manner.
• Participate in perpetual stock takes to ensure inventory accuracy.
• Housekeeping and Safety: Maintain a clean and organised work area and adhering to company standards
• Operational Efficiency: Perform any additional tasks or responsibilities as assigned by your supervisor or management.
• Adhere to all standard operating procedures and guidelines.

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric but who have completed a Stock Management Course NQF 3 and have similar experience will be considered for the position
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)
• Numerically skilled
• 1 Year minimum experience in a similar role
• Gas certification
• Product knowledge
• Computer skills
• Interpersonal skills
• Ability to take initiative
• Internal stock system knowledge

Deadline:20th March,2026

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Job Description

• Purpose: To provide overall support and assistance with product selection and closing of sales that requires knowledge of a specified and technical nature to customers and to provide effective customer service in a professional and competent manner, with the aim of achieving customer satisfaction.

KEY RESPONSIBILITIES:

• To generate new sales and maintain existing customer base to promote the business and drive sustainable growth as well as increased margins and profits.
• Attend to customers in a professional, competent, and helpful manner while generating new business opportunities and maintaining existing customer relationships to ensure overall customer satisfaction, repeat business and referrals.
• Respond to new and current client base regarding complaints and service enquiries including commercial clients.
• Prepare and analyse costing for tenders considering plans and using best available prices.
• Identify current sales process bottlenecks and inconsistencies.
• Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
• Assess customer needs and advise customers on alternatives within the range of the product to further ensure customer needs are satisfied, explaining the features of different products and the benefits of using them.
• Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it and avail themselves for upskilling and product knowledge training.
• Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
• Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
• Responsible for training and upskilling junior staff members in the department
• Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
• Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric will only be considered for this position if they have 10 years’ experience in Sales Consultant in specific trade
• 10 Years sales experience in specific Hardware Trade
• 7 years retail/hardware experience
• Brights Induction (Service excellence)
• Advanced level merchandising standards/ In-house return per square meter standards
• Customer Service Training & Loyalty Points Program
• 10 Advanced technical supplier competency certificate/ External Sales technique course
• Demonstrate above average sales technique
• Assertive problem-solving ability
• Advanced technical or specialist product knowledge of entire department
• Ability to communicate effectively (verbal &written)
• Has a good idea of suppliers policy and procedures

Deadline:20th March,2026

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Job Description

• The purpose of this job is to ensure the smooth running of the department, through weekly evaluation and reporting it to the Supervisor/ Manager. This should in turn ensure that the stock received from the suppliers are correct and in good condition, in addition to providing excellent customer service ensuring customer satisfaction.  This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Ensure daily attendance registers are completed by ensuring all staff are in the department on time
• Supervise a team of subordinates and ensure all branch transfers/orders are completed within the 48hr turnaround time.
• Ensure all subordinates complete their logsheet daily by checking to ensure all branch transfers/ orders are completed with transfer/order numbers recorded on the logsheet and verify it with the back-order report.
• All G2G requirements must be completed.
• Daily huddles
• Ensure staff G2G completed daily routines are handed in at the end of each month to your Supervisor/ Manager.
• Ensure daily housekeeping are done by doing regular floor walks of your department before the early shift end.
• Efficient mini-SWOT report on set date. This includes:
• Strength – Suggestions to improve the departments efficiencies and operations
• Weakness – Highlight daily challenges, staff shortage, or resources shortage etc
• Opportunities – Ideas that could create opportunities, changes that could be implemented
• Threats – Highlight concerns that could be detrimental to the department and the eventually in the Branch, loopholes theft or health and safety challenges.
• Actively respond to additional staff requirements or over time timeously, by monitoring operational peak times, distributing promotional stock or auto order transfers.
• Assist Department Supervisor/ Manager with quarterly staff evaluations by being present when the departments staff are being evaluated.
• Arrange staff for random, annual bi- annual stock take.

REQUIREMENTS:

• Matric or equivalent
• 2 Years’ experience as a Clerk
• Leadership training completed
• Internal stock system knowledge
• Ability to handle pressure.
• Displays Standard Operating Procedure unattended
• Ability to communicate effectively (verbal & written)
• Planning, time management & organizing skills

Deadline:23rd March,2026

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Job Description

• Purpose:To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 2 Years minimum experience in a Hardware environment
• Basic product exposure (must have spent at least 2 years with Paint products)
• Brights Induction (Service excellence)
• In-house entry level merchandising standards
• In house basic sales technique
• 2 x Department Product Knowledge Certificate
• Natural Sales flair
• Ability to communicate effectively (verbal & written)

Deadline:20th March,2026

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• Purpose: To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 2 Years minimum experience in a Hardware environment
• Basic product exposure (must have spent at least 2 years with irrigation/plumbing products)
• Brights Induction (Service excellence)
• In-house entry level merchandising standards
• In house basic sales technique
• 2 x Product Knowledge Certificate or more
• Natural Sales flair
• Ability to communicate effectively (verbal & written)
• Applicants must be residing in Table View, Sunningdale, Parklands, Dunoon, Atlantis, or surrounding areas

Deadline:24th March,2026

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• Purpose: The purpose of this job is to ensure that service standards are met and that customer issues are resolved; this can be achieved through accurate checking of invoices. This will result in securing that an actual item purchased corresponds with the customers receipt, in order to avoid losses.

KEY RESPONSIBILITIES:

• Reconcile invoice/cash slip by counting & measuring, with goods in the customers vehicle.
• Reconcile transfer slips by counting & measuring with goods on the transfer trucks.
• Reconcile delivery notes by counting and measuring with goods on the delivery trucks.
• Upkeep of error report book for incorrect loading
• Upkeep of vehicle register for transfer trucks, delivery trucks and suppliers vehicle.
• Report discrepancies to Management.
• Participate in perpetual stocktakes
• Ensure housekeeping of work area according to company standards
• Perform any work related tasks as delegated by Superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Grade C in security
• 2 years previous experience in a similar role
• Brights Induction (Service excellence)
• Internal Procedural knowledge
• Ability to take on responsibility, be diligent & handle pressure
• Ability to work independently as well as in team
• Perform duties in an effective and efficient manner
• Product and department knowledge
• Interpersonal skills
• Good customer skills
• Applicants must be residing in Table View, Sunningdale, Parklands, Dunoon, Atlantis, or surrounding areas

Deadline:24th March,2026